Slowest service ever. Even considering them to be short-handed doesn't excuse the wait we experienced tonight. The lack of communication about the wait time at any point during the 3 hrs we sat in the waiting room would have been nice or like when we called ahead to make sure we could get in. Those "Walmart certified tire technicians" need some incentive to perform their routine task of basic tire changes at a more acceptable pace.

Poor service, very rude lady behind desk. I knew there would be a wait. no problem right? wrong. 12:08 was timestamp in. 4:45 timestamp out. did not get car until 5:30 Why? because the rude lady did not notify me when it was done. I saw my keys on the counter. gave her my paper, and she rang it up and never said a word. did not apologize. there was no charge due to road hazard warranty that I never wanted in the first place when I had tires put on in June. But, 1 tire they said it was the bead that was broke, I am pretty sure they did not even take it off, they overfilled it with air,4 days later it is flat. the other tire which really was the most important one, had cord showing. I was not aware of that, it was on the inside. The reciept(paper) they give, said CUSTOMER DECLINED REPLACEMENT. When I went back in to ask why I was not told, they did not know why. I would have put on a new tire had I known. I was talking to another clerk, and the rude lady said " well they cant do it now we are not taking anymore tires and I am going home". so I drove home and the next morning the tire was flat. 2 weeks later, cant drive the car, cant get back to get new tire on and still have a flat on the one with the "bead issue".I do not live in town so that makes it a little harder to get there. I am only going back there because I have to.

Found a screw in my tire around 630 hours said open til 7 so I called they were closed already. So I bought a plug kit and fixed it myself. It's the 2nd time I've called during business hours and they had closed early.

I drove 20 miles yesterday afternoon to Fort Dodge Walmart Auto Care, three hours before the auto care closes to get one tire that was losing air replaced. No one was around so I finally asked for an associate. I was told he was out in the garage and would be right back in. Several times I looked out there and did not see anyone. He finally comes in. I told him what I was there for and he told me they were booked solid and only had one person working. He then told me that he could put a patch on the leak for now and that it would be $10.00. I said great, lets do it. He made a weird look, and then said, oh wait, no I can't, unless you want to wait three hours. By the time I left, it was after 5 and every where else was closed. So I drove home on a leaking tire. :(

One star is too much, I wish there was a 0 star option. Never have had good luck here but it is the only place open with my work hours, but today was the worst. I called at 6:15 and the man that answered said they take tires until 7 (they close at 8 so it was understandable). I said okay and by the time I was going to ask if they had the tire I needed in stock, he hung up. So I went up there anyway and got there at 6:45. Finally talked to somebody behind the counter at 6:55 and he said they weren't doing tires anymore. I was not very happy to say the least...

Waited 3 hours before they pulled my car in for 2 new tires. It was the only location open on a Sunday but definitely not worth the wait. Also there is no seating due to COVID. When I came to see if my car had been started the first time there were 3 other individuals waiting and no attendant. The employees are in the shop just standing around talking to eachother. Worst experience ever.

Got a full synthetic oil change here last week. Service was good. They offered to install my new windshield wiper for me. They also let me check out my groceries at the auto service center which was convenient. They topped off my fluids, too. I was pleased.

Couldnt even get in. Called 10 times and the phone just rang. Sat there letting it ring thinking someone would get tired of hearing it ring and answer, but nope! Finally someone answer, I was trying to get tires ordered and even if Walmart online (and Walmart in Carroll) has the tires I wanted they would not order them for me! They suggested more expensive tires that I did not want. When I called to make an appointment to get the tires on the lady was rude to me and told me it’s first come first serve and they are open until 8. Went in the next day at 6 and they told me they would not have time and they were too busy as it was. Went to get them on the next day and they aren’t doing tires and even even had the tire line roped off. Done trying! I’ll pay more for service and to a local company. What a joke!

Waited 3 hours for and oil change and tire rotation. They stated they could have finished earlier but couldn't find the wheel lock. And instead of pageing or calling me to ask where it was, they just left my car sitting and did nothing with it until I went up and asked what was taking so long.

Checked the air in my tires for free. When it's so cold out the gas station air pumps don't work.

Always a good experience here at this Wal-Mart Auto Care Center.

Very nice and professional young men, very impressed with the service I received.

Don't waste your time or money. Spend a little more on a local shop with people who actually care about their work and your well-being.

They got my car right in and kept me updated by text about the status of the oil change. They had it done in about a half hour.