1/5 Lan L. 1 year ago on Google
I
never
thought
my
first
google
review
will
be
a
1-star
review,
and
it's
for
customer
care
team
from
concord!
I
just
found
out
that
2
employees
(
Marcene
and
Sophie)
works
there
are
really
a
team
and
they
try
to
help
each
other,
turn
black
into
white
,
judge
and
blame
customers.
I
don’t
know
who
gave
them
the
right
and
courage
to
be
so
bossy
and
unreasonable
.
Closed
one
pre-construction
property
in
July
2022,
panel
door
of
build-
in
fridge
was
broken
since
the
beginning.
But
half
a
year
later,
no
one
has
come
to
fix
it.
I
called
the
customer
care
North
York
Team
for
the
first
time
this
the
afternoon,
and
it
was
Marcene
who
picked
up
the
call.
After
I
clarified
my
situation,
she
said
something,
but
her
background
was
very
noisy,
sounds
like
they
were
having
a
party,
I
couldn't
hear
what
she
said
at
all.
I
told
her
that
the
phone
was
too
noisy
and
I
couldn't
hear
what
she
said
at
all,I
asked
her
if
she
put
the
phone
on
the
speaker?
Or
probably
she
needs
to
speak
louder,
she
said
that
this
is
not
her
problem,
and
she
can't
speak
loud
in
the
office.
After
she
repeated
about
5
times
,
I
realize
that
she
was
saying
that
she
needs
to
put
me
on
hold,
I
asked
"how
long
approximately
will
be
the
waiting
time?"
,
she
said
she
didn't
know,
I
said
I
need
to
know
about
how
long,
she
was
very
impatient
and
said
have
no
idea.
I
explained
that
I
just
need
to
know
about
approximately
how
long
so
that
I
can
arrange
my
own
things,
for
example
,if
the
wait
will
be
hours
Then
I
have
to
call
next
time.
She
was
very
angry
and
said
that
of
course
it
will
not
take
3
hours
but
she
can't
say
how
long
it
will
take...
I
don't
know
why
it
is
so
difficult
to
tell
me
whether
it
will
take
a
few
minutes
or
15
minutes
or
half
an
hour...
In
the
end
she
didn't
tell
me
how
long
it
will
take
but
get
angry
.
She
suddenly
yelled
and
said
she
can't
help
me
because
I
don't
respect
her...then
hang
up
directly.
I
called
again
few
minuts
later
,
Sophie
answered
the
call.
I
told
her
about
the
refrigerator
.
She
said
she
needs
to
put
me
on
hold.
I
asked
her
how
long
it
would
take,
and
she
said
about
3-5
minutes.
I
agreed,
and
finally
the
question
was
solved,
I
said
to
her
"I
really
appreciate
your
help
and
thank
you
for
letting
me
know
the
approximately
waiting
time
for
on-hold.",
she
replied:
"Oh,
I
want
to
give
you
some
suggestions,
when
you
talk
to
someone,
you
need
to
use
the
respectful
words
with
nice
professional
communication
tone
.
I
heard
the
whole
conversation
happened
between
you
and
my
colleague.
you
talk
really
loud
you
know?
You
don't
need
to
raise
your
voice
when
you
looking
for
help!
"I
was
so
shocked,
did
she
really
hear
the
whole
thing?
If
she
heard
it,
then
she
must
know
I
said
their
phone
background
are
very
noisey
that's
why
I
talk
a
bit
loud,
that
I
didn't
disrespect
anyone
at
all.
If
she
didn't
hear
it,
can
she
judge
and
accuse
the
customer
like
this?
I
told
her
I
am
very
upset
and
want
to
talk
to
the
manager,
but
I
been
told
the
manager
will
not
be
available
until
next
Tuesday.
I
saidI
am
really
upset
about
their
personal
attack.
if
I
can
not
reach
to
upper
management,
then
I
will
consider
to
wright
a
google
review
about
this
upset
experience
.
she
said
"
oh
,feel
free
to
do
that."
.
so,
here
it
is.