1/5 Cora W. 1 year ago on Google
Absolutely
awful
customer
service!
If
they
make
a
mistake
don’t
expect
a
quick
fix
or
any
fix
at
all.
We
opened
our
account
on
June
30th,
2022.
I
said
I
did
NOT
want
the
EPP/authorized
payments.
I
called
several
times
asking
for
a
bill
and
still
did
not
have
one
at
the
end
of
October.
Finally,
I
received
multiple
bills
but
the
total
owing
amount
was
different
each
time.
As
it
turns
out
they
had
been
charging
me
an
EPP
rate
rather
than
usage.
This
was
their
mistake
so
I
asked
to
just
pay
for
usage.
They
said
no
problem
and
gave
me
the
due
date.
Two
days
later
they
took
nearly
$400
out
of
my
account
without
my
permission.
I
called
to
inquire
what
was
happening
and
was
told
the
request
to
have
the
money
put
back
into
my
account
had
already
been
made.
I
asked
why
this
wasn’t
communicated
to
me
and
they
had
no
answer.
They
said
the
money
would
be
in
my
account
by
Monday
morning.
It
was
not,
so
I
called
again
and
was
told
there
was
no
record
of
this
request
being
made.
I
had
to
have
it
escalated
to
a
supervisor,
who
scheduled
a
callback
but
never
called.
Eventually
when
I
heard
back
they
still
had
no
solution.
Finally,
in
the
end,
they
said
the
refund
into
my
account
was
not
an
option
(shows
the
first
person
I
spoke
to
flat
out
lied),
and
offered
an
e-transfer.
This
was
left
in
a
voicemail.
I
called
right
back
to
say
that
was
fine.
No
one
has
called
me
back,
no
transfer.
I
called
to
schedule
another
callback,
and
was
told
I
would
receive
one
the
same
day.
I
have
not.
It
is
unacceptable
to
take
money
out
of
an
account,
especially
in
these
times.
Very
unhappy
and
if
you
can
avoid
the
company
somehow,
definitely
do
so!
TL:DR-
Enbridge
has
awful
customer
service.
They
withdrew
money
without
permission,
lie
and
do
not
follow
up.
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