1/5 Yana A. 2 years ago on Google
I
would
like
to
share
my
negative
experience
with
Precise
ParkLink.
As
an
employee
of
one
of
the
biggest
hospital
in
Toronto,
I
paid
monthly
fee
to
park
my
car
in
a
parking
lot.
In
December
2021,
I
got
in
a
car
accident
(total
loss).
After
a
couple
of
days
from
my
car
accident
I
contacted
Precise
ParkLink
to
cancel
my
monthly
access
for
a
month
of
January
2022
as
I
did
not
have
any
other
vehicle
to
go
to
work.
I
spoke
with
a
polite
Customer
Service
Representative
who
listened
to
me
very
carefully.
I
explained
my
situation
that
I
need
to
cancel
my
parking
access
as
I
will
not
use
it.
The
representative
explained
that
I
have
to
cancel
my
parking
access
one
month
in
advance.
But
nobody
can
ever
predict
situation
like
a
car
accident.
She
agreed
with
me
and
asked
me
to
stay
on
hold
while
she
would
speak
with
her
manager.
I
was
surprised
how
the
representative
took
my
situation
personally.
Moreover,
I
was
impressed
by
their
customer
service.
After
a
couple
of
minutes
she
was
back
on
the
phone
and
informed
me
that
this
is
a
policy
procedure
to
cancel
my
access
one
month
in
advance
and
there
is
nothing
they
can
do.
I
thanked
the
representative
for
trying
to
help
me
and
hang
off.
But
I
was
shocked
how
management
of
Precise
ParkLink
treats
their
customers.
Their
management
did
not
even
try
to
help
their
customer.
I
am
a
health
care
worker
who
got
in
a
difficult
situation
especially
now-
during
pandemic
time.
This
fee
of
$100
that
I
was
paying
for
parking
and
not
using
it
means
a
lot
for
me.
I
feel
myself
deceived
when
I
see
Precise
ParkLink
advertisement
billboards
how
they
support
their
clients
and
health
care
workers
in
this
difficult
pandemic
time.
I
was
expecting
they
would
cancel
my
month
of
January
fee.
But
unfortunately
they
decided
to
be
$100
richer
that
a
day
before
instead
of
helping
their
customer.
I
am
still
not
agree
with
their
decision
but
it
is
their
choice
not
supporting
their
customer
during
this
difficult
time
for
me.
I
would
not
recommend
their
service.