Precise ParkLink Inc. image

Precise ParkLink Inc.

Contractor Equipment supplier Call center

😠 I want to share my experience as it has been less than ideal with the communication from precise parklink inc. Over the weekend I went to scan the QR code at the parking lot, but nothing could be populated; there were no other signs near or other areas to pay for said parking. It was highly disappo... People often mention parking, ticket, paid, company, service, email, customer, fine, time, park,


Address

100 Floral Pkwy, North York, ON M6L 2C5, Canada

Website

www.preciseparklink.com

Contact

+1 416-398-4052

Rating on Google Maps

2.10 (213 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: (Family Day Canada), 9 am to 5 pm, Hours might differ
  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm
  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: parking (50) ticket (43) paid (19) company (18) service (15) email (12) customer (12) fine (11) time (11) park (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tara S. 1 year ago on Google
    I want to share my experience as it has been less than ideal with the communication from precise parklink inc. Over the weekend I went to scan the QR code at the parking lot, but nothing could be populated; there were no other signs near or other areas to pay for said parking. It was highly disappointing to then be given a ticket for lack of signage or understanding of how to make the QR code/website work in a lot with no other options. However, I did park there, so I felt obligated to pay something. I opted to pay the reduced fee vs waiting and increasing the fee by 20%. I reached out via email and explained what happened. I requested a follow-up call or information as I felt that the QR code/website and lack of signage should be addressed. I was told they would not review the email because I had already paid for the ticket. Overall poor customer service; I would not recommend anyone to use their lots and plan on avoiding them myself from now on. PSA- Pay attention and avoid!
    4 people found this review helpful 👍

  • 1/5 Vatche K. 1 year ago on Google
    I received a parking Ticket because I was 3 min late to return to my truck to display my pass which I received from the project manager, I was calling the parking agent who's reply was "call the phone number to reverse the charge", which I did and I was told to email the pass and ticket. I called back 5 days later as that's when the fine would double and was told to sit tight they will get to it. 10 days later I receive a reply on a Friday that they decline my proof and I was to pay the fine which I tried to do for 5 days but I couldn't as the ticket number was not found on the server and on the 6th day when I tried it worked except the fine had doubled. I paid the fine as I don't want to waste more time with such a dishonest company. what a bunch of crooks, I am guessing the owner and management are proud of finding grey areas to scam people of their hard earned money, what a dirty bunch, you should be ashamed of yourself.
    3 people found this review helpful 👍

  • 1/5 Lori A. 1 year ago on Google
    I accidentally inputted the wrong prefix on the parking app- but I paid. I got a ticket for $90.00 some dollars when I returned to my car - at which point I realized my mistake and sent them my proof of payment. They “helped me out” by charging me another $5.25 plus a service fee. 🙄 - money grabbers with no common sense. I will go to great lengths to avoid ever giving this parking company another dime of my money.
    3 people found this review helpful 👍

  • 1/5 janet b. 1 year ago on Google
    Did a 2 day course on Dundas st . Paid the 12.00 daily parking and when my husband I got out of the truck it blew off the dash. After our course was finished we received a ticket for 39.00$ if paid within 7 days and if not 70.00$. So we emailed them proof of the ticket plus also showed the second days ticket for parking it was a 2 day course. Paid by visa. Still going to give us a ticket . They are crooks and nothing but cash grab companies. There customer service is useless and has no respect at all and I would rather pay a lawyer to deal with this than give them one dime😡
    3 people found this review helpful 👍

  • 1/5 Caren W. 1 year ago on Google
    I tried to ask $15.00 refund I was not supposed to be charged, I gave them my parking receipt, “ transaction record “ that has my last 4 credit card no. On it and , as well as my bank auth code, and fill in the form they gave me , they keep asking me my credit card statements so I cropped the transaction of $15 it from my mobile banking app and this is after 2 weeks of 10+ emails as you can imagine, and after all that they say I have to put all the info in one email ..?!! What ? Ok , I did . And then they still want credit card statements, but mine is on mobile banking app that I cropped both credit card number and transaction but the customer manager said they cannot accept and won’t summit. Why don’t they summit and let the accountant do their job ? They are blocking me and deciding / speaking for their accountants. When a customer like me already summit all I has .
    3 people found this review helpful 👍

  • 1/5 Kevin H. 1 year ago on Google
    My daughter needed to park her car for a week while at university and registered and paid online. When she got there the parking lot was locked. We both called the number in the receipt and said they don’t service that area. She called back and said they couldn’t help her at all. So not she is out the money and had to pay for parking elsewhere.
    3 people found this review helpful 👍

  • 1/5 Lauren A. 1 year ago on Google
    I’m absolutely disgusted by this company. I got a $90 ticket for having my paid ticket facing upside down on my dash, which I obviously did accidentally. I contacted them to show them my valid ticket and they’ve refused to wave it. It makes no sense. If this were a real company and not a cash grab, they would allow me to fight this properly. The customer service people hung up on me several times and were incredibly rude.
    3 people found this review helpful 👍

  • 1/5 Fernando P. 6 months ago on Google • 20 reviews
    This is a micky mouse corporation. The phone line never works & when it does, it rings forever. The address they tell you to mail the payments to is not even their address & comes back 'return to sender'. The email for disputes takes multiple follows ups to get responses. With the money that this company receives, they should be able to hire some competent office staff to support all the ridiculous tickets issued. When the kiosk for payment is unaccessible due to construction, it is not the user's fault that payment could not be made. Will never use their lots again, I would rather get a city ticket than have to deal with these guys.

  • 1/5 Grey G. 1 year ago on Google
    Two lots side by side, and I parked in one, but paid for the other by mistake, paid the higher rate, and then got ticketed as a result. I assumed contacting them would be that overlooked quite easily as no harm was done. When I appealed, they need to "see the receipt" although they should have been able to look up the info in their database as I had provided all of the information. They did reduce my fine as a "courtesy" and still made me pay them the "Event" pricing for the spot, to gouge me out of a few dollars. I hope they enjoy the $8 since they wont get anymore out of me. lol
    2 people found this review helpful 👍

  • 1/5 Youngsang K. 1 year ago on Google
    Building owners and managers, please please do not use this company for your parking for your tenants and residents. It took two weeks to get registered in monthly parking. The customer service was completely awful. They just hung up the phone three times, after connected, they just got my name and number, and let me wait another week. And another long story… I have never seen a service like this in my whole life.
    2 people found this review helpful 👍

  • 1/5 Meryl M. 4 months ago on Google • 3 reviews
    Would give negative five stars if I could. Parked on a lot in downtown Calgary, tried to pay at the machine, it was broken. Tried multiple times. Didn't see signs for QR code payment as the lot was full and every sign is behind a car (which apparently meets the legal minimum for signage). When we came back and lot was not full, I saw the QR code and paid for the parking. Of course by then we already had a ticket. Sent in the whole story along with a video showing the broken payment machine to their "complaints" department, including my receipt for actually paying. They sent me back a standard response basically saying we don't care, it's your responsibility to figure out how to pay and we meet the legal minimum requirements. Obviously the "person" who responded didn't read my story or watch the video of their broken machine. Their response included that my payment was after their ticket was issued - so basically if you walk away from your car and don't ensure your QR code payment went through while you are monitoring your car to not get a ticket, they will find a way to ticket you. And these are not small tickets. $75 ticket for a lot that costs $5 to park in. These guys are an actual racket that should be shut down.
    1 person found this review helpful 👍

  • 1/5 Andrew C. 3 months ago on Google • 12 reviews New
    Had a valid paid recepit for the time and date they issued me a parking ticket. They still requested I pay some of the parking ticket even after I provided proof of a valid and paid receipt.

  • 1/5 Curtis J. 2 months ago on Google • 12 reviews New
    I received a so call parking ticket on my car at West Park long Term Care at 80 Buttonwood ave while visiting my mother. It was a piece of paper with a picture of my license plate, on the top of this paper, it states " this is not a City of Toronto parking ticket, this is a private parking violation, I must pay $75.00 for this infraction. It then goes on to say that if I don't paid, they will threaten to get my personal and private information, which is illegal for a private party to do that....sent to collections and will impact your credit.... lol....parking tickets do not go on your credit file.... When I looked into where I'm to pay this so called violation, the address to send money to was a post box in Burnaby BC...what....why am I sending money to someone's post box in a different province??? A collections agency sent me a letter and a text stating I owe precise parking company, I told them that this is a scam and I have made a report to the Toronto police, do not contact me again! Big and elaborate Scam!!!!

  • 1/5 Calvin J. 2 years ago on Google
    Took an elderly friend to St. Mary's Hospital in Camrose, AB. for an operation. Paid for parking. Picked him up the next day - 14 Dec. 2021. Paid for parking. When we were leaving he had an emergency bathroom incident. He has IBS. When he has to go, HE HAS TO GO! Parked quickly and was able to get him into the bathroom in the loby of the hospital. Came out 3 min. later and had a $75 ticket on my windshield. I appealed Presise ParkLink them email. No response for over 8 weeks. Then I get a letter in the mail on 11 Feb. 2022 saying the fine has been increased to $115.50. I email them back again. They send me an email back the next day saying that they will reduce the fine to $8.50 as a 'courtesy'. Truely, if there was ever a cash grab operation run by people with absolutely no common sense, this is it.
    1 person found this review helpful 👍

  • 1/5 L R. 1 year ago on Google
    I parked at one of their properties. Paid and put receipt on my dashboard. I still got a ticket. When I disputed it with the evidence of my receipt it was denied. The picture that was returned to me showing my windshield was curiously obscured where the proof of payment was located. The area was actually blurred. I believe that they altered the picture because the entire picture of the windshield is clear except where the proof of payment was located. Customer service representative that I spoke to refused to provide their name, even when I supposedly spoke to a supervisor. Cold and rude. Cash grab. Why do I need to pay for a service twice. If I could give zero stars, I would.
    1 person found this review helpful 👍

  • 1/5 Kristia K. 1 year ago on Google
    you pay for parking and put your ticket in the window only to come back to a parking fine of 120$ ON TOP of the 40$ I paid to park there. I try and contact them to waive this robbery and they tell me too bad. I am not getting sent to collections because I refuse to pay TWICE!!!! absolute thieves, i reached out to the City Manager in hopes he can turn this 1 star into a little more...... NEVER park with these guys
    1 person found this review helpful 👍

  • 1/5 Lucas B. 9 months ago on Google
    Wow. I wonder how the employees sleep at night? Parked, paid, and went a few minutes over the meter. Came out. And a ticket for $93.75. Tried to appeal. Nothing. If you ever see a lot with their signage, no matter how desperate you are. Do not park in the lot. Total cash grab. Don’t let them scalp you for your money. Pathetic company. If there was a zero star or even negative star review option I would be using it for this company.
    1 person found this review helpful 👍

  • 1/5 Marie-Pierre H. 11 months ago on Google • 3 reviews
    Last December, their parking machine did not take my debit card and so I proceeded to download their app for payment. As I was 9 months pregnant, I went to sit in the nearby building inside and sign up for the app. During that time I got a ticket. I contested the ticket, saying my parking was paid for only a few minutes later than the ticket issued and the reason for it is their machine on site. Their review process is completely opaque and when I tried to call them to discuss, their customer service manager did not provide any information on the revision, said to pay up and hung up on me (I see in the reviews I am not the only one this happened to). Now because of the delay in contesting their decision, the fee went up from $39 to $144! I am not sure why I wasted my time and thought their would give me a fair process. Terrible company with no heart.

  • 1/5 Bronté L. 1 year ago on Google
    I am a student at a hospital which the parking is managed by Precise ParkLink. I have never experienced such ridiculous service via email. My parking pass card number needed to be changed to reflect my student status. Emailing them is useless because they kept resetting my card with the wrong card number. I had to hold up a line of cars for an entire week to get my issue resolved. It was only resolved by calling them multiple times with wait times up to 45 mins. Now, when it comes to being charged the first time, they charge me for the price of 4 months when I've only been here for 1 month. Let's see how long it takes to resolve this issue...

  • 1/5 Sanjay J. 11 months ago on Google
    ***BEWARE**** HIGH RISK ACTIVITY PARKING AT THEIR PARKING LOT. ***HIGH RISK OF LOSING YOUR GOOD CREDIT**** Do no use this company's parking lot. EVER If you ever get a ticket, take action (meaning pay up) asap otherwise they will try to ruin your credit rating. It will be almost impossible for any reasonable normal person to take off their collection notice off their credit file. This company is insane !!!! Don't use it.

  • 1/5 Kristen W. 9 months ago on Google
    I received a parking ticket when I had paid for the parking. When sent to their appeals they did "void" the fine. However there was no apology, no acknowledgement of their error or the inconvenience it cost me.

  • 1/5 Shimmy S. 10 months ago on Google
    They don't advise anyone of the cost to park. There is no indication that it is a paid parking area until after they give you a ticket. Their sign simply reads : Visitors Park Here and then they put an invoice on your car afterwards for $40.

  • 1/5 Nada 1 year ago on Google
    This company will rob and rip you off whenever possible be aware. My elderly father parked by accident and we tried to dispute his tickets their attitude was basically pay in full or we’ll take it to collections we do t dispute anything of this matter. Totally unprofessional and extremely rude. I’d rather get a ticket from the city then deal with them.

  • 1/5 Michael L. 1 year ago on Google
    1st off - Impossible to get ahold of anyone ever. Waited on hold for 2+ hours only to be told they closed and then hung up.. 2nd - they bring your ticket to "collections" which is another company owned by Precise ParkLink Inc to scare you into paying. 3rd - Sent an email for a Parking Pass, never received an email back. Completely unresponsive when they expect you to keep paying everyday. They make the whole process as painful as possible so you don't dispute. FYI if you don't pay your ticket nothing will happen to you or your vehicle. They just use scare tactics to make people pay.

  • 1/5 Yana A. 2 years ago on Google
    I would like to share my negative experience with Precise ParkLink. As an employee of one of the biggest hospital in Toronto, I paid monthly fee to park my car in a parking lot. In December 2021, I got in a car accident (total loss). After a couple of days from my car accident I contacted Precise ParkLink to cancel my monthly access for a month of January 2022 as I did not have any other vehicle to go to work. I spoke with a polite Customer Service Representative who listened to me very carefully. I explained my situation that I need to cancel my parking access as I will not use it. The representative explained that I have to cancel my parking access one month in advance. But nobody can ever predict situation like a car accident. She agreed with me and asked me to stay on hold while she would speak with her manager. I was surprised how the representative took my situation personally. Moreover, I was impressed by their customer service. After a couple of minutes she was back on the phone and informed me that this is a policy procedure to cancel my access one month in advance and there is nothing they can do. I thanked the representative for trying to help me and hang off. But I was shocked how management of Precise ParkLink treats their customers. Their management did not even try to help their customer. I am a health care worker who got in a difficult situation especially now- during pandemic time. This fee of $100 that I was paying for parking and not using it means a lot for me. I feel myself deceived when I see Precise ParkLink advertisement billboards how they support their clients and health care workers in this difficult pandemic time. I was expecting they would cancel my month of January fee. But unfortunately they decided to be $100 richer that a day before instead of helping their customer. I am still not agree with their decision but it is their choice not supporting their customer during this difficult time for me. I would not recommend their service.

  • 1/5 Aldo G. 1 year ago on Google
    I have called them since last Friday and no one answer the phone calls, so I have emailed this company regarding a parking ticket I received , I parked in the spot my boss told me and I went inside the office to get my parking pass because I’m new employee And I got the ticket. NO ONE ANSWERED EMAILS OR PHONE Waisting time!! No respect. Good strategy pretending they are very busy and take people’s money. I will search for ways to get authorities involved on it.

  • 1/5 Jaco V. 1 year ago on Google
    Terrible service and impossible to get a hold of over phone or email. I was fined at St. Joseph's Hospital for being 18min late. Any company that fines patients at a hospital and ignores valid proof of seeking medical care, seems like the type of organization that deserves a 1 star rating. Private parking at a public hospital? That's a new level of low...

  • 5/5 Tanya R. 1 year ago on Google
    I received a parking ticket because I misread the sign / meter and thought pushing max time would be enough. Christine at Precise Park was amazing and also helped educate me that the lots run for 6am to 6pm and 6pm to 6am.

  • 1/5 Alex L. 1 year ago on Google
    Garbage customer service! On hold for hours, they hang up or transfer you! Overpriced parking! Just straight up crooks! You should be ashamed of yourselves!!! What a disgrace of a company, stay away from them if you can!

  • 1/5 Carolyne C. 1 year ago on Google
    This business posts signage for flat rate parking, and then sends out tickets to all the vehicles that paid the flat rate parking. The machine gives you only one option on "flat rate" days. As near as I can tell, the sign says Flat rate 6:00 AM to 6:00 PM AND Flat Rate 6:00 PM to 6:00 AM and then apparently has decided there is a nanosecond time zone in between 6:00 PM and 6:00 PM and is trying to extort an outrageous parking ticket fee or they will send me to collections to mess with my credit rating. I parked in their lot around 5:00 PM for dinner, and yet somehow it expired before 8:00 PM same day, therefore resulting in this extortion. Yes I do have pictures of their signage and rates. I can't retrieve them from this app I wish there was a negative star rating

  • 1/5 AL A. 1 year ago on Google
    They send you tickets in the mail for unpaid fines of $145 for a parking violation I never received in the first place When I call the 1800 number to speak with an agent. Answering machine says they are not available to accept calls.

  • 5/5 Ashley L. 1 year ago on Google
    I received a parking ticket at a condo building. I did register but I accidentally mixed up the letters of my plate when registering. I called and explained the mistake and they were super friendly and voided the ticket. The lady on the phone was super professional and quick to fix the issue.

  • 1/5 Martin C. 11 months ago on Google • 1 review
    Parked here and entered one letter wrong when purchasing a pass for $6 Contacted them and got issued a parking ticket. Sent in an appeal to cancel the fine with a copy of proof of purchase, and was denied by the so called appeal board. Sent numerous emails back and fourth and they will not budge on this fine of $145. What a joke this place is!! Total money grab and now they’ve sent this to collection agency saying their appeal board made a decision and can not reverse it. I’m at a loss of what to do now, I’m definitely not paying $145.
    2 people found this review helpful 👍

  • 1/5 Jane R. 3 months ago on Google • 1 review New
    Would also post a negative review if possible. These people run a borderline scam business. They do not respond to emails and it is next to impossible to get someone on the phone.
    1 person found this review helpful 👍

  • 1/5 Aurora S. 11 months ago on Google • 1 review
    have parked in two of their lots, both above and underground. despite paying for parking i have been ticketed in the past because when i signed up for parking they took my license plate down wrong. they waived the ticket but have not been nice to deal with since. though i have auto deposit set up, they’ve claimed multiple times that i have outstanding payments and only deigned to tell me so when i noticed a crazy charge on my bill that shouldn’t have been there. their fees are ridiculous and the only reason people park with them is because oftentimes there are no other options. needless to say, i am cancelling my subscription and advise all others NOT to deal with these crooks.

  • 1/5 RidingDirty 2 months ago on Google • 2 reviews New
    This company is a joke has no care about its employees and it shows how trash it is based on its reviews always do your research before working for a greedy company. They will throw you out and use up all the hard work you did for them. Unfair buisness practices.

  • 1/5 Gwen L. 4 months ago on Google • 2 reviews
    $175/ a month is what you charge for Cancer patients to park to receive their Chemotherapy! Absolutely deplorable! Profiting from the wallets of the sick and some terminal patients. Shame on you all!


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