3/5 Kristin O. 9 months ago on Google
The
venue
is
beautiful
and
my
wedding
day
was
perfect
but
the
experience
of
planning
with
Graydon
Hall
was
terrible.
The
way
I
was
treated
gave
me
the
impression
that
GHM
does
not
take
your
wedding
seriously
and
does
not
value
you
as
a
customer/bride.
I
had
questions
about
logistics
and
had
to
continuously
follow
up
in
email,
left
messages,
and
call
to
get
a
response.
The
responses
were
always
short
and
missing
information.
I
was
eventually
told
that
any
questions
I
had
could
wait
until
we
were
within
the
6months
before
my
wedding
date
as
they
focus
on
the
weddings
the
have
in
the
immediate
future.
I
do
think
this
is
fair
but
would
have
appreciated
them
telling
me
this
upfront
vs.
ignoring
me
so
I
could
adjust
my
expectations.
However,
when
they
wanted
payment
they
called
me
several
times
a
day
and
emailed
me
with
the
expectation
I
drop
off
a
cheque
the
day
they
provided
the
final
estimate.
It’s
unfortunate
that
when
you
need
support,
they
take
their
time
getting
back
to
you,
but
when
they
need
something
they
find
the
time
to
email
and
call.
I
didn’t
feel
valued
as
a
customers/bride
and
it
left
the
impression
that
they
only
see
your
wedding
day
as
a
pay
cheque/transaction.
The
Canopy
is
~$16,400.
GHM
told
me
that
if
the
wedding
the
night
before
or
night
after
books
the
canopy
as
well
then
we
could
split
the
cost.
This
is
not
true.
GHM
charged
each
bride/wedding
60%
of
the
total
cost,
which
is
not
a
split.
Essentially
with
both
weddings
paying
that,
you
end
up
paying
120%
of
the
total
cost.
What
is
that
extras
$3200
for?
I
was
originally
told
it
was
to
get
the
canopy
ready/reset
between
weddings
and
when
I
asked
Nicole
the
director/owner
what
went
into
getting
the
tent
ready
-
she
told
me
it
was
none
of
my
business
and
I
had
to
just
wrap
my
head
around
the
price.
I
never
said
I
wasn’t
going
to
pay
the
increased/hidden
fee,
I
was
just
wondering
what
I
was
paying
for
with
the
extra
20%
-
which
I
think
is
a
fair
question.
This
lacks
transparency
and
leaves
me
with
the
understanding
that
GHM
would
just
like
you
to
pay
$3200
additional
for
an
unknown
“cost”.
Also
two
weeks
before
my
wedding
they
told
me
that
the
bride
the
night
before
needed
to
add
a
secondary
overflow
canopy
&
if
I
didn’t
want
it
on
my
wedding
day
then
I
had
to
pay
$1200
to
have
it
removed.
In
my
opinion
the
secondary
tent
obstructs
the
view
and
just
looks
awkward/random
on
the
grass
if
you’re
not
using
it.
I
had
to
really
fight
and
argue
that
it
was
unfair
to
expect
me
to
pay
for
something
from
a
different
wedding
that
I
didn’t
ask
for
or
want
for
mine.
I
would
assume
the
wedding
the
night
before
would
have
already
paid
the
set
up
and
take
down
fee
for
the
second
tent
they
requested.
Graydon
Hall
made
every
step
of
planning
feel
like
a
fight/money
grab.
It
was
really
unpleasant.
We
have
a
contact
at
Event
Rental
Group
who
offered
us
a
discount
as
long
as
it
was
ok
with
GHM.
I
asked,
they
said
no,
and
when
I
asked
why,
GHM
told
me
it’s
because
“we
want
to
make
money
off
you”.
I
appreciate
GHM
is
a
business,
but
there
are
more
tactful
ways
to
communicate.
My
wedding
day
was
very
good,
everything
ran
smoothly
and
the
food
was
10/10,
service
was
10/10
&
the
bar
service
was
10/10.
I
really
debated
on
leaving
a
review
because
I
did
have
a
perfect
wedding
day,
but
I
ultimately
hope
this
gives
other
brides
the
heads-up
on
what
they’re
in
for
when
booking
here.
With
all
of
these
issues
I
had,
I
connected
with
Nicole
the
director/owner
of
Graydon
Hall
to
express
my
frustration
&
I
was
met
with
aggression,
defensiveness
&
a
lack
of
professionalism.
I
have
never
been
spoken
to
so
rudely.
When
I
got
off
the
phone
with
her,
I
was
in
tears.
If
you
do
have
your
wedding
here,
my
best
advice
is
to
get
everything
in
writing
because
the
price
or
policy
was
never
what
was
promised.
I
understand
GHM
is
a
business,
so
no
issues
with
paying
for
the
things
I
ask
for,
but
I
do
expect
transparency
around
what
I’m
paying
for
and
to
be
treated
with
professionalism.
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