I was able to meet the BIG AL's Team while working with them on their communications system. They were such great team to work with I recommended BIG Al's Aquariums to several friends who have since visited their locations and have commented to me on their great products & Service.

Ordered Sunday Night. Had at front steps Wednesday Morning. Awesome Service. My turtles thank you!!!

Horrible service. I paid over $63 for 3 tubes of ferret lax and they send me bunny litter!

Reciver is very nice I ring the bell he came talk very nice and give a door right way and unload in 35minute .. no need any appointment

It took me half an hour to actually checkout on the website due to errors. Not only that, I contacted them RIGHT after I placed my order due to an shipping issue, but they didn't respond back until 7 days later. Won't order from Big Al's again. Disappointed in the lack of customer service.

Will never order from them ever again.i received seven packages of filters that were filthy. Charcoal everywhere.they blame the manufacturer, the manufacturer did not put them in a shipping box to ship to me, they did.the plastic bags seven of them had charcoal on the outside of the bags. I had charcoal on my hands, on my washing machine and inside of my laundry tub.i had to take all the filters out of the bags that they came in.next time I need this product, will order it somewhere else. I google complaints on this company, and there were a lot of them

It’s a one stop shop for all your pet needs... huge aquarium tanks and all around everything you need as a first time pet owner. Love it in there.

I really love this place. Very peaceful when I'm here.

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! ABSOLUTELY TRASH. THESE PEOPLE ARE SCAMMERS.

Wow, where to start: I placed an online order at the middle part of July, and the order is STILL incomplete !! First they try and place the blame on my data entry at the website with "the billing address zip and the shipping address zip are the same" SO ???? That was correct on my part, and I explained to the "CSR" Matthew several times over, that if a required field is not filled out correctly the site will not allow the user to go to that next page', so his accusation is and was invalid !! This has been a TOTAL nightmare ! Then, they hold the order for TWO WEEKS in lieu of what they describe as a "hiccup", telling me that the left hand does not know what the right hand is doing AT ANY RATE !!! Then, after 15 days, they finally ship the order, in two boxes (VERY foolish of me to try and add a fl bulb to the order), I was given 20% off my order total, ok that is fair, but they PROMISED 2nd or 3rd day select shipping because this order was so poorly done, and even that got yanked away at the last minute "because it had already shipped" !!! Wow !! As an added bonus; the filter THAT SHOULD HAVE BEEN pulled and shipped, initially, was on backorder (because the order sat and sat because of all of this !!) Had the order been filled when the order was placed, or even the next day, it would have been fine, but no, everything was NOT fine, and I can clearly see where these reviews of the shipping center and ALL OTHER RETAIL STORES are mostly poor, it is no wonder this was handled so poorly. In addition to this, this csr has started to act very rude on the phone, when not one curseword was even used (I wanted to, believe me) and he was still rude, defiant, belligerent and would not let me speak to his superior !! PLEASE SAVE YOUR HARD EARNED $$$ FOLKS AND SHOP ONLINE OR AT RETAIL ELSEWHERE !! THIS COMPANY IS A JOKE !!!!

This is the worst place to order anything from. Nightmare. Customer service is horrible. The management is even worse!!!

I made a purchase online with Big Al’s and then I emailed them to ask about the status of my order and I never received a response. Poor customer service.