First Steps Fertility Clinic image

First Steps Fertility Clinic

Medical clinic Fertility clinic

😠 The doctors and nurses are insensitive, unprofessional, cold, and treat you like a number. Daily cycle monitoring is a money-making scheme! There are alternatives. We attended between 2014 and 2016. After going to another fertility clinic within Ontario, we realized the difference between quality se... People often mention clinic, Weisberg, doctor, time, fertility, nurses, team, experience, care, journey,


Address

4025 Yonge St, North York, ON M2P 2E3, Canada

Website

firststepsfertilityclinic.com

Contact

+1 416-924-4666

Rating on Google Maps

3.00 (33 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 am to 12 pm
  • Monday: (Family Day Canada), 7 am to 4 pm, Hours might differ
  • Tuesday: 7 am to 4 pm
  • Wednesday: 7 am to 4 pm
  • Thursday: 7 am to 4 pm
  • Friday: 7 am to 3 pm
  • Saturday: 7 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: clinic (40) Weisberg (19) doctor (14) time (12) fertility (10) nurses (9) team (9) experience (8) care (8) journey (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 D R. 5 years ago on Google
    The doctors and nurses are insensitive, unprofessional, cold, and treat you like a number. Daily cycle monitoring is a money-making scheme! There are alternatives. We attended between 2014 and 2016. After going to another fertility clinic within Ontario, we realized the difference between quality service and one that is only there simply as a business. We realized our gut feelings about this place since day one were accurate. We would never recommend.
    11 people found this review helpful 👍

  • 1/5 Heather K. 6 years ago on Google
    Dr Fay Weisberg was frankly unprofessional from start to finish with our frozen embryo transfer. She would only have minimal contact with our surrogate who had medical questions she needed her to answer and Dr Fay sent her medication loose in a brown envelope so that it arrived crushed and unusable. I am not naive enough to believe that I can hold her purely accountable for the failure of the transfer, but myself, my husband and my surrogate were shocked at her incompetence in the operating room - not giving my surrogate full instructions for preparing for the procedure because she 'assumed she would have remembered' from doing it the previous year, defrosting only one embryo when we had had a personal video call with her discussing it as well as confirming on numerous emails that we would be transferring two. As a result, the second embryo had to be 'speed' defrosted while the other one waited which I believe was detrimental to the whole process. At all times Dr Fay has taken no responsibility for her errors claiming 'that's how it goes'. If you are considering a doctor or clinic for a transfer process, please please do yourself a favour and look elsewhere.
    11 people found this review helpful 👍

  • 1/5 Christine A. 4 years ago on Google
    Rude front line staff. Just got a call and the girl would barely let me speak, she just demanded that I write down what she was saying. When I finally got the chance to ask her where she was calling from I got a rude and condensending "from Dr. Weisberg's office". I told her that I had been trying to call but would only get a busy signal every time, she responded with "yeah, that is normal" and a so-what attitude. Imagined having to call in sometime in the future and not being able to get anyone! I told them to not bother with my appointment. I don't have time to deal with those kind of people when going to see a doctor. They proved all the other low rated reviews right with their first call - unprofessional, uncaring and unkind. That lady needs to find a job in another line of work where that would be accepted - she left a very bad impression of that clinic
    10 people found this review helpful 👍

  • 1/5 John L. 5 years ago on Google
    If you get recommended by your family doctor going to this clinic, don't bother! They are just there for your $$$. It will get you to do tones of ultrasound and blood work and to the end, they will tell you it's your problem that you will not able to have a baby unless you do the "Intra-uterine Insemination" which, will cost you hundreds! They don't even know if you have taken the pills yet, or should you be taking the pills! They give to you anyways! Caz that would cost you! They will give you suppositories even they are not sure you are pregnant! You will waste your time to going there and the parking ain't cheap! Seriously, if your doctor tell you to go there, ask for another clinic instead!
    9 people found this review helpful 👍

  • 5/5 Lianne C. 9 months ago on Google • 196 reviews
    Visited this clinic for over almost a year and got pregnant. Dr. Weisberg is dedicated to helping her clients. The nurses Zoya and Sascha Lee are super nice! I've visited another clinic before this one and can speak from experience that they truly care about your fertility journey here. Highly recommend.
    3 people found this review helpful 👍

  • 2/5 Zainab K. 7 months ago on Google • 24 reviews
    These two stars are only for Zoreh and the other nurses who are very kind. The clinic itself is small but clean and the layout is good/efficient. The doctor herself...... Omg. Major thumbs down. I disliked my visits there and was always very intimidated by her. I went there for a year simply because it's close to my house and my cousin sister had a successful pregnancy with Dr. Fay. But she is not the doctor for me. If you are young and new to your fertility journey and understanding your body and have lots of questions, you won't get answers here. But if you're like older and ready to just go-go-go from one step to the next and follow instructions and just be in-and-out with no desire for mentorship or guidance, then this can be an okay clinic for you. Dr Fay in my case jumped the gun and made me go through medications after medications from injections to tablets to IUIs and home-administered shots, none of which worked, got all negative pregnancy tests back for the thousands of dollars we spent, where as a couple of months of patient monitoring at FemWellness with Dr. Timea and my son turns 7 months today. Natural conception with pretty much $0 spent. What a difference a good, caring, invested and attentive doctor makes.
    7 people found this review helpful 👍

  • 1/5 Caroline's R. 3 years ago on Google
    I have to say this is my first public review as I really want to make people aware of how BAD this place and doctor is, so please save yourself time and money not going there!. First, Dr. Fay is very inconsiderate, unprofessional and rude. She does not care at all about her patients and concerns. I have to say the first time I met her I knew she wasn't the right doctor for me, I still went 3 more times but that was enough for me to go somewhere else instead. If you doctor refers you to go to this clinic, PLEASE ask to be referred somewhere else. Do yourself a favor and do not waste your time, energy, emotions and even your money there. The clinical operations are terrible, you are treated like a ''number = cash''
    7 people found this review helpful 👍

  • 1/5 Shari H. 3 years ago on Google
    Dr. Fay Weisberg has a very abrasive attitude and clinic is not patient centric at all. Do Not waste your time or money going here!
    7 people found this review helpful 👍

  • 1/5 Maryam G. 2 years ago on Google
    I would give this clinic -5 stars if possible....I was forced to give this clinic a 1 star in order to post HOWEVER this IS NOT a 1 star clinic. This is a negative stars clinic. Please avoid this clinic. Ladies if you are struggling to get pregnant I know it is already a sensitive time for you. A time where you need good and compassionate professionals around you to help you in your journey towards pregnancy. I can tell you that if you seek treatment in this clinic you will incur undue stress, be disrespected and even harassed which is not good for your pregnancy journey. My first encounter was with the Steps Fertility receptionist named Rhonda, who was probably the meanest person I have ever spoken to in my life. From the first day I spoke to her and onwards, this women seems to be having a perpetually bad day and is thus bitter and horrible towards others. She will not treat you with any dignity. She basically barks instructions rapidly, in long run-on sentences. If you try to kindly get a sentence in, she will dismissively and disinterestedly bark that she's not there to answer any questions but to inform you of something pertaining to your treatment. I use the term "bark" because it was almost as if she would be yelling if she could. Even though I got bad vibes from my first interaction with this clinic as a result of speaking to the completely unprofessional and rude receptionist. I still decided to give the clinic a try which was a waste of precious time. I would just like to warn others in hopes that you and your partner won't have to go through what my partner and I went through at Steps Fertility. Steps Fertility is not a place where dignity and the value of every individual is respected. Save yourself the additional stress and heartache and find another clinic. It's okay if staff are busy, however, it is not okay for staff to disrespect you. The receptionist Rhonda there is always having a bad day and she will always take it out on you. You deserve better. This is your special journey and you deserve better than Steps Fertility.
    6 people found this review helpful 👍

  • 5/5 Sky S. 9 months ago on Google • 8 reviews
    If you’re looking for a clinic that feels like a family and really cares about you, as well as your results, this is the place. I was with dr Weisberg at first steps fertility for around 2 years. I had unexplained recurring pregnancy loss, and now have a beautiful 3 month old baby. The care I received at first steps fertility is BEYOND incredible. I really felt cared for by the nurses and by the doctor. Anyone who goes through fertility struggles knows that there are lots of ups and downs, so I feel like it’s important to have a team that wants to be there for their patients during the losses just as much as they celebrate the wins. I have experience with two other well known clinics - both good experiences, but I was just a number. I’ll forever be grateful for the professionalism, individual attention, and attention to detail I experienced that led to my fertility success.
    4 people found this review helpful 👍

  • 5/5 E M. 9 months ago on Google • 5 reviews
    I had a pretty wonderful experience with Dr. Weisberg and her team and knew I was in the right place after first meeting with her. I just felt "at home" in her clinic as the staff were so welcoming, caring and positive. Dr. Weisberg was honest, knowledgeable and compassionate. I was confident in her abilities and always felt I was in the best care. I have two amazing children because of Dr. Weisberg and her incredible team. I am forever grateful-- thank you for helping me become a mother.
    4 people found this review helpful 👍

  • 5/5 Orly W. 10 months ago on Google • 3 reviews
    Amazing office. Dr weisberg is attentive and always thinking outside the box. She found solutions to situations no one else could figure out! I'd recommend her to anyone in need of a fertility clinic.
    4 people found this review helpful 👍

  • 1/5 Sarah S. 6 months ago on Google • 3 reviews
    I couldn't believe the lack of professionalism and disgusting manner of D.Weis. Late to procedures, lies about results, overall causes unnecessary aggravation. She didn't even know my name or recognize me after two years of being her patient and in active treatments. Believe all the negative reviews, they are all true
    4 people found this review helpful 👍

  • 5/5 Mariam K. 10 months ago on Google • 4 reviews
    Words could never begin to express the gratitude and love that my husband and I have for this clinic, and especially Dr. Weisberg. We spent years at the clinic trying to conceive. We had many unsuccessful cycles as well as many miscarriages. Through it all Dr. Weisberg stood by us, supported us, helped us make the tough decisions and at all times made me feel like I was in the best hands ever! Not only would she spend time with me during my appointments to make sure I understood and was ok with everything, but also phoned me many times to check in, came in on her days off to perform procedures on me (knowing I was ONLY comfortable with her), held my hand through my early pregnancy ultrasounds and comforted me while I cried. It is because of her that I now have FOUR perfect and healthy children. Dr. Weisberg will forever hold a special place in my heart!
    3 people found this review helpful 👍

  • 5/5 Manda G. 8 months ago on Google • 44 reviews
    Dr. Weisberg is such a wonderful doctor, her and her team made me feel so comfortable during my visits and answered all of my questions and concerns with sensitivity and valuable information. I got pregnant on my first FET cycle and am so happy to be expecting our little girl in December. These guys work wonders. They are truly an amazing team of people from the receptionists to the nurses and of course Dr Weisberg herself. I couldn't be happier with my experience and recommend her to anyone who is experiencing infertility and looking for the best care in town! I'll miss you all and will see you again in a few years ❤❤
    1 person found this review helpful 👍

  • 5/5 Nikki C. 2 years ago on Google
    My experience at First Steps Fertility, with Dr. Weisberg and the clinic staff as a whole was absolutely amazing. I had come from a previous clinic where I had an extremely bad experience in terms of care, transparency and communication - coming to First Steps Fertility was such a relief. Dr. Weisberg was also transparent abut results and steps. When things didn't work, she was genuine in her response and was always optimistic that there were other options to take. I had a few procedures that she herself did and she was excellent. Whenever I was at the clinic, she would always remember my name and my history without looking at my file; this seems small but with other experiences I did not get this so it was huge for me. Rhonda at the front desk was wonderful and super responsive. The nurses, Zoreh and Rachel were some of the most wonderful people I have met throughout my entire fertility journey. They always knew who I was, knew why I was calling, got back to me within hours if I called to ask questions and most importantly, never made me feel silly for asking the same questions over and over, or calling for check ins to appease my nerves. Regardless of the result of my journey, the support I received at this clinic was beyond amazing and made this incredibly difficult experience more than tolerable. I have recommended people to go here since and would continue doing this!
    2 people found this review helpful 👍

  • 1/5 Ilnaz S. 1 year ago on Google
    Zohreh was a great nurse and helped me with all my questions and follow-ups. But Dr.Fay was very busy, she did not like to explain or follow-up. She was out of the clinic most of the times. And from the first date she proposed IVF!! and also was very eager to use injections even not necessary! The clinic loves your BLOOD! my arms were going to have deep holes and swallow because of many blood tests that I had in EVERY Single MONTH! I even fainted one morning in the Blood test room! Cycle monitoring was terrible and time-consuming because they need your blood sample too much!! and they charge you for this un-necessary test each month, so you may guess it is just for Money. Other clinics are not like this.
    2 people found this review helpful 👍

  • 5/5 kim 6 years ago on Google
    Dr. Weisberg and her team were incredible in helping us with our fertility. I was first struck with how much dr. W cared about helping us. She listened to our story and I felt she truly wanted to see us have a baby. She cared and she gave honest advice about what would help us achieve our goal. I didn't want to hear stats. I wanted someone to tell me what we needed to do. ..not a bunch of stats and the need to make a choice. Dr. W knew her stuff and I was confident in being able to turn our troubles over to her. Her clinic is using the best methods based on recent evidence. Her team of nurses are also incredible. They are kind compassionate available and knowledgeable. They too are totally routing for you and filled with hope. I was at a downtown clinic prior to this and the care we received from dr W and her team was far superior.
    2 people found this review helpful 👍

  • 1/5 Jam L. 2 years ago on Google
    This clinic is not recommendable staff ay not nice specially Dr.Fay…rude and sarcastic, doesn't show care at all…i was asked to examine and pay for nothing😂 they just want collecting money…they don’t even say what the result is.
    2 people found this review helpful 👍

  • 5/5 ne h. 6 months ago on Google • 8 reviews
    I have a very good experience with this clinic , Dr Weisberg and her team specially nurse -Zohreh -are so knowledgeable and nice. Zohreh is one of the best nurses I have ever seen, thanks to all help and support.
    1 person found this review helpful 👍

  • 5/5 N F. 1 year ago on Google
    Wonderful, caring clinic. Dr. Weisberg and Zoreh were fantastic during my journey and I can't thank them enough. Definitely recommend!

  • 5/5 Jacki L. 4 years ago on Google
    Dr. Weisberg is an awesome physician who understands what you're going through and helps you achieve your goals. I cannot recommend her enough. Amazing specialist. Amazing clinic.

  • 1/5 F O. 1 year ago on Google • 2 reviews
    I wish I don’t have to give a star but this is for the nurses. Please don’t go to this clinic, don’t waste your money, I can tell you no doctor exist there. I was with this clinic for 2 years but a complete waste of time and money. Dr. Fay Weisberg is in a rush to collect your money but quick to discard you. This is one of those doctors that take advantage of people, she’s never in the clinic, acts like she’s doing a favour, doesn’t listen, doesn’t provide answers and can be veryyy rude. If you ever get an opportunity to speak with her, you are a new patient to her, not sure if she keeps records of diagnosis, medical history or medication. Please run especially IVF patients, please don’t let this doctor take advantage of you.
    5 people found this review helpful 👍


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