Staff here is not all that friendly. I can only say one staffer is usually polite in the mornings and seems legitimately caring for members at this location. Otherwise everyone else seems not to care. Lost my wallet and came the next day to obtain a new membership card. Was kinda surprised they charge for new card because any other gyms I been previously there was no fees for obtaining a new card. Front desk clerk quickly was giving me borderline attitude as soon as she looked my profile and told me that I owe the facility the monthly fee that was not automatically deducted a day ago. I did not had a clue as I never received notification of such in my 2+ years coming here, but yet the clerk still notify me that the Y would contact me afterwards for this. Paid on the spot so I could continue in obtaining a new card. Was sent to the lower level desk because printer didn’t work. Clerk at lower level was as equally non friendly. Notify me that had to see manager but that was not available at the moment and come back when he/she was or return the next day. In honesty, I am easy going but when I get annoyed like this frankly it sticks like a bad aftertaste in my mouth.

Been going for 9 years. It's a great gym that has everything you need, and the hours are flexible. We especially like the heated training fitness pool. Parking situation is really bizarre, the underground parking option is great but the spaces are so tight. Calling for information is a nightmare though, you get stuck in this loop where no one picks up the phone.

Clean facilities, good amount of equipment, and most staff members friendly or at the very least professional. I would give this location a 5 star if not for the manager Jay, he’s abrasive and aggressive and any interaction I’ve had with him leaves a bitter taste in my mouth. I know everyone has bad days and I’d understand if it was just 1 or 2 times but he has a consistently bad attitude and sets an absolutely horrible example for the rest of the staff. A truly pathetic excuse for a gym manager.

Poor management, very poor service. Staff are not friendly nor knowledgeable. Seems as though they forget what sector they're working in (Service)! Facilities are not available for use for days. Not acceptable! We pay, we want service. You don't provide the right service, we move to another, better gym for more affordable rates.

This gym doesn't care about the privacy and safety of women. They let men pretending to be women into the women's bathroom, even though there are always children in there changing. YOUR PRIVACY AS A WOMEN MEANS NOTHING HERE BECAUSE THEY ONLY CARE ABOUT MENTALLY ILL MEN. DO NOT GO TO THIS GYM IF YOU WANT A MAN STARING AT YOU WHILE U CHANGE ALWAYS!

A great place to exercise at a reasonable price, especially for what you get (you can ask for discounts if you have a low income). It beats any other private gym with its super clean facilities, affordability, and broad range of activities. They have everything you need for having a good workout like free weights, such as barbells, dumbbells, and kettlebells, stair-climbers, rowers, cycles, elliptical, treadmills, cardio, adjustable benches, and lots of gym machines such as Lat pull-down, Cable bicep bar, Chest press, shoulder press, etc. Most with free classes and two-week trial sessions with a personal trainer (membership required) You are also welcome to the indoor squash, and indoor running track, a refreshing swim, or to melt away the pain and impurities in the sauna. If that's not enough, sit and have a light snack and quench your thirst at the automated vending machine. Great community vibe, fun classes, amazing staff and instructorsand, a great place to bring kids even on a cold winter morning. Best decision I've made this year!

Why even have a phone if no one answers it after you call 20+ times?

The Iranian guys always shave their beards in the steam room in this YMCA, someone needs to tell them this is not Iran there are rules here… it’s quite disgusting honestly.

I've been a member for 20 years. In general the equipment is good and the place is clean, though the changing rooms need better cleaning. The pool is great but the swim schedule is often a disaster, especially in the summer when summer school programs take over much of the pool, instead of using part of the pool or the training pool, which is perpetually out of order. Also out of order is the elevator that accessed the underground garage. Perpetually out of order for long periods - I feel sorry for the elderly and infirm who then have to take the stairs. Staff - varying amount of friendliness - most at the lower end of the scale. They used to be much friendlier before but it's declined over the years. Having said that, they do have their favorite customers and are friendlier to some members over others. Funny that, given we all pay membership fees.

They have many equipments and I like working out there. In the member plus section, the jacuzzi, sauna and steam room are a plus and very relaxing. But the change rooms and the showers are not always clean. In the change rooms the carpet is really old and stained. In the showers, the is a lot of hair. Too many people just show up without booking the class online, so the classes are often too crowded and as a result the equipment gets limited. And nobody checks this. There should be a system for checking this upon entry to the class.

It’s been almost two weeks that I joined YMCA and inside this centre the workers are not respectful there is a guy who is doing membership management he seems respectful and good a guy but there is another guy inside this building, and idk his name exactly but he works upstairs and he doesn’t respect people ( he literally told me that he doesn’t respect me and my friends and he is really racist as he also mentioned ( idk where do you come from ) and I don’t respect that and you and the was about to attack me and he was attacking me with his aggressive conversations, also he wanted to fight and attack me

My partner has been calling and emailing this location multiple times to get information about adult swimming lessons. He is not receiving any useful information and is often told that the info on the website is not accurate. Very disappointing as I had a positive view on the YMCA prior to this.

Full of Karens period! Super disappointing experience, this gym offers literally nothing but charge you for 5 star service, this bald guy from the stuff is the worst person to face with ever 🤮🤮🤮 super rude customer service!

I took my 6 years old son there . First of all to clarify their swimming levels are not exactly what it says on their website . Secondly , I took my son and his level wasn’t the same as other kids in that group . Group was not even for level 2 mostly level 3 . Annoying part was the instructor whole time was laughing the way my son was trying to swim. I don’t know what sort of instructor ymca hires but they are not professional . People go there to learn how to swim so I don’t understand what is entertaining for the instructor to behave that way . I will never step into this place anymore .

I had to withdraw my son from one of the four weeks that i enrolled my son for the summer day camp. I did it in error. I initially enrolled him for 4 weeks and wanted to remove 1. I had to PAY 30$ to do so. Once I saw that I wanted to remove him from all of it but that would have been another 90$ . This made me sick. I don't trust them now. What do I do? pay a total of 120$ to withdraw or send him? How terrible. I have to send him this time but never again.

Read most of the 1 star reviews. Hilarious how bad a place can be perceived by a few which will skew the perception as a whole. I've recently gone on my fitness journey and I've not many complaints. The parking complaint should not be an issue. There's underground parking with a lot of spaces. Coming from the 401 is the best since on Bayview you can turn left and go straight to the parking. I only come here to go to the gym and table tennis. Gym equipment is aplenty and they load the wipes pretty frequently. Pretty much all the machines are functional (the bare minimum for a good gym lol) and there's enough redundancies so you should be able to work your targeted muscle groups even if it's crowded (although it's annoying af when you see lazy guys on their phones all the time with long af rest periods, but I expect that to be the norm of every gym lol)

Extremely rigid and not willing to receive feedback. Mentionned if we can use the empty gym as it is not scheduled for anything and was told No and there is nothing I can do about it. I then ask if there’s anything I can do to propose a new activity on the empty slot. Staff says no again and not even offered an alternative solution!! Way to go listening to your member’s feedback! I’m heading to LA Fitness man!

wanted to sign up for the classes but the lady on the phone treated me so badly after she found out i was a refugee. She asked a lot of personal questions about my funds. I asked about talking to the manager but she hung upon me. I called again and the manager took my phone and never called back. such a shameful and discriminatory behavior in contrast to what their slogan preaches.

In gral inside installations are good, but the management really needs to do something with the underground parking, the spots are ridiculously tight, and it just generates risk on every single car that parks there. It is just the matter to remove some parking spots in each line and re-paint the lines. 1 week ago my car door got scratched for above reason, and today was almost impossible to get out of the spot due to the car that was parked besides me was too close and the one with the one at the back didn’t let me to have any room to move. I really hope the management see this and do something about it.

The only gym in Canada that requires you to wear mask while working out. the African American guy at the front desk talks with customers like he is the owner of the gym and he is very rude.

YMCA is the best place to exercise then city of Toronto community center You can swim anytime at YMCA I'm a table tennis instructor at YMCA as a member ( not a volunteer or staff) see me in the hallway

Their new system for booking is the worst. Its so hard to find a spot specially for elder people. They only want to charge people and give no service.

Got there to workout at 20:45. They close at 22:00. Front entrance was closed for no reason. Staff motioned to go around to another entrance that was closed as well. Facility is in need of upgrades and hasn't been renovated in a while. Definitely not worth your money

Very unfriendly staff specialy manager don't come here .don't make headaches for yourself

Monthly membership is too expensive for what they offer. There are no group classes, the equipment is limited, the underground garage is closed, the outside parking is not too big, the pool is closed.

Their website shows day passes are available. Arrived to workout and told they are no longer selling day passes due to covid capacity limits. I can understand having such a policy, my 1 star rating is only for the incorrect communication on the YMCA website.

Very nice place, good for families and individuals,when you like to do some relaxing especially if you have plus membership. But The cost for plus membership is higher comparing to the other recreational activities such as La,fitness/Good life .

I am so grateful to Daniel McLarty, the Director of Sales for all his help and assistance. I brought a new family who had just arrived from the Ukraine to register at the YMCA……Daniel was so warm and welcoming; he took the time to make the family feel so welcome and supported, he truly reflected a sense of community and belonging.

Went for a tour with my friends and it was really nice. We were so happy with Daniel and how he explained. If you are someone looking to join ask for Daniel for a quick tour.

The ladies told us I’m manger in ymca, and the men’s already left here and the keys in my hand! She didn’t care about everything, I came here for pool, and just letting me the capacity is full! You can still here , and no care about I’m women stay alone here! For 15 minutes. And she so rude, I should to stop my file here, and go back to good life, because always good life good manger and open the pool.

We are a family of 6 including 4 kids aged 4-12, had been members since 2009. Our kids programs such as swimming and karate were $5 registration fee per child on top of the family membership. We were shocked by the new fee structure as we tried to activate our membership last week since the pandemic. YMCA now has a new fee structure that charges separate kids programs fees on top of the family membership that has now increased swim lesson fees by 900% and here’s the kicker time slots have dropped from 45 minute sessions to 30 minute sessions. Who ever came up with these ridiculous fee schemes forgets that YMCA is supposedly a non profit organization. They sure don’t operate like one in regards to family membership fees. I won’t support this organization that doesn’t value loyalty.

I enrolled my kid for summer day camp. I had a hard time navigating the website, looks so complicated and full of just extra info, but I had help from staff. After that I was able to properly enroll them and even apply for income support. The instructor my kid was assigned is great. The ymca sent links to meet them before camp starts but they weren't aware of it. No big deal. So far I have no complaints other than website. Website is veeeery confusing.

Decent gym for the price. I do wish they would open more of the doors at night as the walk to the sidewalk is very dark. I wish they maintained their pre-covid hours, too. I would strongly suggest finding a personal trainer from a more stringent provider, so far I have overheard two YMCA trainers that caused concern. One was giving antiquated advice, another actually suggested her client try Beyonce's cayenne pepper drink cleanse.

They teach very good and the basketball lessons are great and swimming lessons are pretty hard but i can still do it

It is a family friendly gym with lots of activities. People with all level of Fitness and different bodies. Not elitist. Great pools and lots of space and machines for fitness.

PLEASE ANSWER YOUR PHONES IM TRYING TO CALL. I always have to go in person and no extension WORKS!!!! It takes more than 10 minutes for an extension to even work And you guys still haven’t given my lifeguarding certification 👎🏾

Great center, community and staff. If you have any questions or feedback, I highly recommend dealing with Daniel McLarty, he is one of the best managers I came across in Canada, offering great customer service, combined with very pleasing and professional attitude… Any organization would be very lucky to have him!

I want to say the service is not the same with man’s plus. But we paid the same for plus, but is different, after COVID is open everything here, but not like the plus man’s.i don’t know management is thinking about this or no? But every day I’m come here , but the same before! I give you zero star for plus. Because everything’s is the same regular down!

To much older people inside, the people waist time and don't give normal training. To 🔥 hot in said, very hard make traning with mask. No 🎶, no 📺.

They have plenty of Badminton courts that you can book. Amazing place to play badminton with family and friends.

Hi and Good Day to everyone!!. I was a member for many years but I moved on after 20 years or more. I think highly of the staff, members, and the Board of Directors. I think it is a great place to exercise although I have been running for at least 7 years. I am in great shape now and, I miss the club but I moved on-I think it is a great club and wish them all the success in the world. JP Preston.

Great place to build a foundation. -Fat kid

This YMCA has some of the better equipment for gym goers. While sharing top quality equipment with people unfamiliar with lifting can be annoying it’s better than doing the same with garbage stuff at GoodLife or PlanetFitness. Staff are generally nice and most negative reviews are from people too up their own holes to see their own faults. Now the parking situation is my main contention even when it was fully open it was still not enough. Bayview village has tons of parking but it is inconvenient so 4 not 5

I’ve been going to this gym for the past 10 years, and I have no complaints about the gym and staff. Yes sometimes the members are creepy with the way they stare or behave but I’m there to workout and mind my own business. The equipment is very nice, the facility is very clean and staff are also nice. For the past few years, I’ve had Jay (Sales manager) take care of any of my and my family’s concerns and he’s been absolutely amazing. He addresses literally any concern I have and wants the best for me and the members. He’s nice, outgoing and very energetic which is the type of energy that is needed at a gym. Also a good place to get your volunteer hours.

It's a good place to workout alone (I haven't tried group classes or the pool). Other members are mostly polite. The fitness equipment is generally clean and functional. The staff are prompt and helpful. The changing rooms are clean. The monthly fee is good value, but you get what you pay for: the building is pretty old and the services are basic.