Tim Hortons image

Tim Hortons

Restaurant Cafe Fast food restaurant Coffee shop Breakfast restaurant Bakery Donut shop

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches. People often mention order, coffee, location, lady, attitude,


Address

5383 Yonge St, North York, ON M2N 5R6, Canada

Website

locations.timhortons.ca

Contact

+1 416-229-1581

Price rating

$ $$$

Rating on Google Maps

3.50 (144 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 9 pm
  • Monday: (Family Day Canada), 7 am to 9 pm, Hours might differ
  • Tuesday: 8 am to 9 pm
  • Wednesday: 8 am to 9 pm
  • Thursday: 8 am to 9 pm
  • Friday: 8 am to 9 pm
  • Saturday: 8 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: order (11) coffee (7) location (7) lady (6) attitude (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ninanana L. 2 years ago on Google • 4 reviews
    There's a big and sharp plastic debris in the Sausage Fiesta Farmer's Breakfast Wrap i bought this morning....... I got lucky that i chewed slowly. Otherwise, my teeth, my tongue, even my throat and stomach would be cut by it and it will cause serious injury. I don't know the food is prepared in this store or it's packed already from the delivery centres but this is a food safty issue!!! So disappointed and unhappy about it. What if i have swallowed some of the plastic debris without noticing?! I feel sick already
    5 people found this review helpful 👍

  • 1/5 Roberto A. 2 years ago on Google • 6 reviews
    I went into the Tim Hortons inside metro this morning like usual to get my sandwich in my coffee there’s two ladies that work in there I believe one is the Spanish lady and the other one Guyanese Trini lady from what I could see it looks like they hate their jobs they don’t like being there they don’t like being told anything not even your order they give you the nastiest attitude they look at you like with disgust and they don’t listen when you put it when you place your order do the training or Guyanese lady hasn’t dirtiest mouth starts Using vulgar language and yelling at you the Spanish lady has nasty attitude again if they don’t like the jobs they should get a better one because they’re there to serve the public not to give them attitude and this is the type of food that they serve the people kind of nastiness is this place should either close down or change the staff with all the bad reviews they have . I don’t recommend anybody to attend this place their food is nasty and the baked goods not baked are not even baked there so they’re cold and hard even the coffee taste cold from what it looks like these ladies are doing whatever they want in this place the only good employee there that’s nice and attentive and does what she supposed to be doing it’s a Filipino lady Employee she’s always smiling treating you with respect but the other two they should attend some classes of manners and language or find a new job Look at the sandwich it’s a mess the egg is not cooked right and I asked them for bacon egg and cheese and they gave me bacon egg sausage and cheese and that’s what I mean
    3 people found this review helpful 👍

  • 3/5 Raymond M. 1 year ago on Google • 958 reviews
    Equivalent to a gas station Tim Hortons, without that personal touch

  • 1/5 Kooshan K. 3 years ago on Google
    This timmies perhaps the worst possible location you can go to. Like aside from the fact that they don’t have 60% of the menu, today I open up my bagel and I see only tomatoes in it! Like how can you forget to put cream cheese? All that after waiting 15 min for my coffee cause she also forget to serve me that as well. Couldn’t be worse!
    2 people found this review helpful 👍

  • 1/5 Manjari V. 1 year ago on Google • 9 reviews
    I would not recommend this location whatsoever. The staff working here have the worst attitude and snap at you unnecessarily even for stopping by and ordering. I always order through mobile pick up to skip the line, but even if you stop by after a while since you made the order, it is not ready for pickup and they make it only when you're physically there. One of the staff members working there has the worst attitude and is always rude.
    1 person found this review helpful 👍

  • 2/5 Tenzin O. 2 years ago on Google
    I have had wrong order given several times. The only reason I go there is because it’s the closest location to me. I understand you are busy and it can happen sometimes but several times it’s just negligence.
    1 person found this review helpful 👍

  • 1/5 M C. 10 months ago on Google
    Tim Hortons is famous for their rude employees but this place is the worst among others
    1 person found this review helpful 👍

  • 1/5 Jason G. 2 years ago on Google
    I ordered a breakfast egg sandwich and specifically mentioned to the rep that I wanted just a tiny bit of mayonnaise and butter. I received my order and made my way home only to notice that the sandwiche was soaked with butter and mayonnaise. The bag itself was dripping. I went back, and at this point I've already wasted 20 minutes of my time and complained. I couldn't believe just how disgusting this sandwich was.
    1 person found this review helpful 👍

  • 1/5 Andrew J. 3 years ago on Google
    I guess telling customers that they are out of an item or don't stock it is not common practice. Didn't have my very first item and continued with the rest of the order after waiting for 20 mins they tell me this location doesn't have it but its on the menu
    1 person found this review helpful 👍

  • 1/5 Alex L. 2 years ago on Google
    Worst Tim Hortons location I’ve ever visited. I’ve not been informed they don’t have the product I ordered in App until I spent half an hour getting there and they wouldn’t give me refund. I got nothing but wasting my time and money. In addition, very rude attitude. Extremely disappointed.
    1 person found this review helpful 👍

  • 1/5 Kamaljeet Kaur K. 1 year ago on Google • 84 reviews
    I went there in middle of my shift because I wanted coffe and they gave me steep tea. why would I order coffee if Ineed tea. and yeah I was only customer there

  • 1/5 Clinton W. 6 months ago on Google • 65 reviews
    One employee working at 5:45pm. Lack of customer service. Hockey cards not available.

  • 1/5 Kazz i. 4 months ago on Google • 33 reviews
    So far you will either get a woman who starts trying to make your drinks before ringing them up like she's in some bush rush even if you're the only one in line. Gets it wrong 50% of the time. They got rid of a guy that worked here and the new girl skips mobile food orders and wont dare go back to check unless told too. I have had no less than a 10 minute wait every time and one time my food was left on the press and burned which was hid and just quickly wrapped and handed to me. Done with this location its not worth the wait. They did a whole training thing here but neither of these women had been present for it and it shows. Only good for a single drink which by right is made and given before you even pay so just think about that.....

  • 1/5 Helen H. 1 year ago on Google • 19 reviews
    I ordered the week special from the store, but when check out there an error, I couldn’t use the week special coupon, so I ask one of the employees if she can still give me the same price. Since there’s a line up and she’s not in the mood to wait for me, I decided to seek help with online service. The online customer service said the store manager would contact me soon, and that was one month ago.

  • 2/5 Robert E. 8 months ago on Google • 14 reviews
    Very slow service at the drive through. Not busy but took 15 minutes to get a coffee. No cut out where you can escape the drive through so stuck there.

  • 5/5 David B. 6 years ago on Google
    Nice outside patio. Bike shop near by. GOOD coffee. Nice location near lake shore! You can walk there. There is nice modern rail transit there. GOOD place to relax!

  • 5/5 Taha Abbasi H. 4 years ago on Google
    I don't think they actually cook their own baked goods but they can heat them up for you. It's located inside the metro. They are able to do everything including sandwiches so it's a fully metro. They may run out of material late in the day do be aware.

  • 4/5 Phyllis 3 years ago on Google
    Fast and friendly service, the young lady who work mostly afternon shift is always smiley and friendly. :)The only down side is they don't carry as much items as the other timmies.

  • 5/5 Martin C. 1 year ago on Google
    Must in Canadá. You have to try it!

  • 1/5 Leander z. 1 year ago on Google
    Missing items. Always check your order before you left there

  • 3/5 Patrick K. 2 years ago on Google
    This is a small timmies. They have a small selection of items. Gets the job done when you need your dose of caffeine, donuts or breakfast.

  • 1/5 use K. 10 months ago on Google
    I will never buy food at this store again...the food caused me sick.

  • 1/5 Jatin D. 9 months ago on Google
    So rude. I went there in middle of my shift. I was only customer there still they ruined my coffee.

  • 1/5 Sansi 1 year ago on Google • 1 review
    Unfriendly staff. Food/drink selection is limited. Their app needs to be upgraded to prevent people from ordering out of stock items. Because when you order something they don't have, they will just offer you some random item that won't even cover the cost of your order.
    1 person found this review helpful 👍


Call +1 416-229-1581 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✗ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

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