Took some time off work to pick up stuff we had on hold we called earlier about, and get a few more things, but the store is closed. No signs, no notice, no one answering the phone since arriving. Head office doesn't answer either. Email, fb, instagram customer service responses unsatisfactory. Drove a long way with my pregnant wife, now we both have to work late to make up all this wasted time. Congratulations, you got me to write my first negative review.

Cute store. Good selection of products. Stopped in to look for some gift ideas and was approached by a couple different staff members asking if I was doing ok or needed any help. Nowadays it’s rare to find retail workers who are attentive yet not overbearing. It was a pleasant surprise to have staff at a retail store seem so attuned to customers needs... Although, I didn’t need any help, I felt welcomed and appreciated as a customer. I also overheard an associate demonstrating a stroller to an expectant couple, she was very knowledgeable and personable. This is a good store and the level of customer service deserves more than five stars! Thanks to the staff for making my experience a great one!

Please pay attention to the other one star reviews for this store. Worst customer experience I've ever had, AWFUL store, stay away!! The staff and the manager either have no clue about their store policy or they act dumb because they don't want to accept returns. The staff make up their own rules about returns, registry perks, and price match-- which go against what's stated on their website. I had to call their Head Office and the head office agreed with me that I'm correct and sorted things for my refund. Please shop anywhere else other than here, they are not worth the headache and their prices are not even cheaper than other places. Very disappointed!!

If I can give negative stars I would! STAY AWAY from this store!!! Poor inconsistent services, manager (think her name is Mischa) is very very rude. Made me show her the purchase credit card even though it’s a gift from overseas because my mother can’t travel due to COVID, and their online order never require proof of card. Rude and unprofessional , don’t buy from here. I came with address and ID proof, plus the email confirmation for pickup. If you have a Registry you cannot pick up anything unless you have all your family, cousins, coworkers, and friends’ credit card photos to proof. I then asked for cancellation, but of course the customer before me her order won’t go thru because their computer system won’t accept 1 cent difference or something weird…. so waited another 20 min for that a total of an hour. Funny thing is while they won’t let me pick up, they cancelled my order without any proof of ID. People here don’t use their brain and don’t care about helping customers ! You will get low end services equivalent to a glitched old computer, while paying for premium goods.

I drove almost an hour here to return a stroller I ordered online. The lady at the counter told me the item is final sale. This was news to me because it was never stated on the website when I bought it. Apparently my wife and I must have both missed it - that's what the employee said. Ok I walked out because they were about to close and called the head office customer service to verify and they told me categorically there was no final sale on this item. I can 100% return it. So I'm guessing they didn't want to get stuck with a discontinuing model? Either way, my one and only experience with this store was deeply unpleasant.

Customer support seemed nice yet useless. Bounced me back and forth between central office and a pickup location. Eventually I just gave up on a $2100 purchase. Can’t imagine how crazy their sales must be going if they aren’t willing to make a step forward and take my money with just little help.

Just went there to buy a stroller and a baby car seat. Sales agent Bianca helped a lot today. She showed us different strollers to choose from. And even sampled how to install in my vehicle. Thank you so much Bianca. I hope you continue to help more customers. Good job.

not refund easily if you wanna purchase a gift for someone, even you didn't open the box, the assume you did. what a joke.

This store is very lucky to have Elizabeth. As soon as we walked in on a Sunday afternoon, she greeted us with a smile. Super welcoming. Then she showed us the ultimate stroller - every feature and function - and we were sold. We didn't come in planning to buy a stroller, but Elizabeth made it easy to say "yes" and now we couldn't be happier with our purchase. She's that good! :) Her + the entire team at this location. We wish you all the best. Regards

I'm so disappointed with this store. Since the beginning of my pregnancy (my baby is now 9 months old) I have gone to this location to make the "big" purchases. On my initial visit I had the best experience and the sales person was so helpful in helping me figure out which stroller system would be best for me. I hadn't intended to purchase anything that day, but ended up buying the $500 car seat. Since then I have gotten my stroller, clothes, games, and baby feeding items from this store. To be honest, I never saw that sales person again, and my experience with the sales people after her were average at best. Friendly, but not overly helpful or knowledgeable. Then, last month I made a trip to the store to purchase some small items - a waterproof feeding bib, and I found a teething bib that had a rubber chewing mold on it. It was $16. I washed it, and used it a few times, and realized that the corners of the velcro on the back were completely exposed and cutting into my baby's neck and leaving scratches. We obviously couldn't use it anymore, and I thought that it would be no problem returning such a small item, even if it was used, since it was INJURING MY BABY. Boy was I wrong! The hassle they gave me when I tried to return it! First they wanted to charge me a "restocking fee" because I had brought it in without its packaging (I did have the receipt, but hadn't kept the packaging). Then when I tried to explain that it had been washed and worn a few times, but that it was injuring my baby and couldn't be worn, they didn't really care about anything other than the fact that it was used and therefore they absolutely could not take it back. When I again stated that it was cutting my baby's neck, I was told to "take it up with the company" that made the bib. I've worked in retail, and I know how these things are supposed to work. Retailers are supposed to stand behind their products and if there's a genuine issue or defect with a used item that was recently purchased, you offer a refund or store credit, and either send it back to the manufacturer, or toss it and eat the cost, because that's what customer service is. It should be a given. That's how you build a customer base. I couldn't believe that they were arguing with me over a $16 item. What happens when the next pricier item has a defect? I have zero trust in Snuggle Bugz now, and will take my money elsewhere, thanks. Does anyone want a scratchy bib?

My wife and I when to the north york location to pick up a car seat we wanted. We also decided to look at baby carriers since we were already there. For us being soon to be first time parents, we were looking for help putting them on and so on. We had other questions for different items like bottle cleaners, and more. Sheba was extremely helpful, patient and a great person to have as an employee. Thank you for the great experience.

I came into snuggle bugz with my wife not knowing anything and worried about everything. Lucy just helped us SO much. I would highly recommend seeking her out for advice. We made a registry with her right away. Fantastic service and HONEST comforting advice.

Not a great experience with their registry. Many items out of stock, and unreliable inventory management means most of my items became unavailable, and they didn't bother to notify me. Also, they don't keep accurate track of which items were purchased. Telephone customer service was polite, but not helpful. So far I haven't received anything that was purchased.

Wouldn't let me return brand new item. My relative lost the gift receipt, but the website states that they will take back item with lowest sale price in the last 6 months for store credit sooooo???. Pretty disappointed. Hard to get around these days at 9 months pregnant. I didn't argue, returns should be easy. Wish they honoured their own policy. My family has purchased from this store a lot, will be telling them to go elsewhere.

I've had nothing but positive experiences with Snuggle Bugz. Most of my registry was with them and I was able to make exchanges super easily. They also honoured lower pricing when an item I bought went on sale a day after I purchased it. Most recently, I visited their store to look at convertible car seats and Joelle was super helpful with taking us through options and dry fitting a couple in our car. Highly recommend buying baby gear here!

Came in knowing nothing with my first child. The extensive inventory and knowledge here is worth it. Excited to know I’ve made a good decision. Special thanks to Mischa. She knows her stuff and made my decision super easy!

Misha assisted me in finding a high chair for my baby. I ended up choosing the Bugaboo Giraffe. Misha was knowledgeable and delightful to talk with! The store is curated with high end and useful baby items. I had such a pleasant experience talking with Misha, it makes me want to come back and buy all my baby products from here :) they have some good utensils for starting solids too!

Ever since I was pregnant (2023) I fell in love with snugglebugz and their customer service and ability to truly educate me. I first went to the Burlington location because everyone was there, I promise you, truly care for what you NEED as a first time mom. No one was trying to sell me anything just because. However I live in Ajax, so when I found out about this location, I was ecstatic. My first visit though, didn’t turn out as expected. I was about to give birth and was asking about car seats and post partum items and unfortunately I was not given any correct information or did not educate me properly so I was pretty sad because I was happy I didn’t need to go to Burlington. But after that one visit I had no choice but to go to Burlington which lead me to also head towards west coast kids. My husband recently opened up the idea of going back to the snuggle Bugz location in north York to try to see if maybe things got better and I’m one to truly give anyone or anything the benefit of the doubt. I’m so glad I listened to my husband, I came across Mischa and I couldn’t help but ask her experience and I’m not surprised that she’s such an expert and you can truly hear her love for helping moms with kids. I truly appreciated her today and I was so glad she gave me educated advice and didn’t just throw product at me. Mischa, I appreciate you and I hope when we visit again, you will be there again :) God Bless you.

We purchased an uppa baby messa max chair seat from snuggle Bugz (online) and when installing it realized the base wasn’t functional and a piece was broken. When calling the North York store we were all sales were final, and told to either call the manufacture or go to a car seat clinic. Since Snuggle Bugz took no responsibility for the defective product we purchased from them I would suggest to all to purchase directly from the manufacture. When we called the manufacturer we were provided a very quick resolution so thank goodness for them!

Had the best experience today at this location.We went in store to get a new convertible car seat and the staff answered all questions we had ,explained all the different seats they had in store and after we narrowed it down to 2 options the sales associate offered to dry fit the seats to make sure we were choosing the best one that fits in our car.We left the the store purchasing a seat .The overall experience was great the whole team was friendly and helpful and made a stressful experience calming and made us feel great about the choice we made when it comes to our child’s safety .Will definitely be back and recommend to other friends .

Lucy and Mischa were so helpful. I had questions about new car seats and they were extremely knowledgeable. They helped me do a dry fit and were the best people to help with my needs. Thank you ladies soooo much for your help

I needed a nose frida for my sick toddler and the level of customer service I received was fantastic ! The employee went above and beyond her job to help me out and it was the best experience I’ve had at a snuggle bugz. I will be highly recommending this location to family and friends.

I’m not entirely sure the product I got came from this location or a warehouse but I made an online purchase and it was shipped the same day- it arrived at my door the following day. After having a terrible experience with different local shop and had to get my refund, I quickly inquired at Snugglebugz and got the item I wanted, placed the order, and it was the fastest shipping I’ve experienced for such a large purchase. Thank you! Their online customer service was also very helpful in answering some questions about other products as well.

I've had great service at this store. Staff are knowledgeable and friendly. This is the only company that knew what I had to purchase adapter wise for Valco Twin stroller to fit two car seats. I've been to several WestCoast locations with no one in the store knowing anything about the products they are selling. Myself and others I know that shop for baby items are in agreement that if SnuggleBugz carries what we are looking for, it will be our place of purchase over WestCoastKids.

Very patient employees. Amazing costumer service. Thank you.

Excellent customer experience. I was clueless about the car seats, and they explained to us the pros and cons of different car seats. They are not trying to sell expensive stuff, but, stuff that you need and will use.

Great store with fantastic customer service. Store manager Mishka, assist us in several times and she understands the need and provided the best recommendations.

Terrible in-store customer service, my worst experience yet. I think they think we are stupid and don't know what good customer service is supposed to be like. Head office customer service was just as bad! They switched up on me and told me "good luck", I have it recorded so I will definitely be getting into contact with the better business bureau.

Wish I could give this store zero stars. They’re never open when they should be and never answer their phones. So Frustrating when it’s the closest Snuggle Bugz to us and it’s an hour away. Take your business to West Coast Kids - at least they’re open when they say they are.

Literally the most incredible experience due to the lovely, knowledgeable, kind, smart Michka. Michka spent two hours walking around the store with me, my mom and my stepdaughter showing us exactly what we needed and ensured to also tell me what not to buy. As a first time mom, this was so incredibly helpful as I had so many questions. She showed me all the strollers and provided pricing, colour choices and all the pros and cons of each item. She also did live demonstrations of how they worked. I cannot stress enough how wonderful of an experience I had with her. I had just gone into the store to ask one question about a stroller I had seen online and Michka went above and beyond to tell me everything I needed to know. She was unreal. Not to mention, also very stylish and presentable with lovely hair and nails. She’s the type of person you’d want to hang out with!! Thank you Michka for the most incredible experience. I can’t wait to be back in store !

I don’t know why the ratings are low, my experience was great! There is a huge variety of baby items. Many thanks to Ulzhan, who patiently explained all the differences between strollers. It’s our favourite place to go for baby items now. Also recommended to friends.

This is our “home store.” We are here constantly, and they have always been amazing! But today was above and beyond. We were helped by a lovely young lady, whose name I forgot to catch. But I know it starts with an ‘M’, and I’m almost certain she is the manager. We hadn’t seen her since before we had our son (who is now 6 months old), and she remembered us! She was so patient with us, and so kind. She helped us with something that she truly didn’t have to. It is employees like this that help gain loyal customers.

Lucy and Mischa were amazing and helped me find the perfect stroller for my Love Bug. All the staff that I have spoken to have been so helpful and educated me all the products I should get now and ones that I could use for later.

Love this store! The lady who helped me was amazing! I wish I got her name. I was looking for specific items and she got everything I needed and more! I was in and out in no time. Will be coming back for sure.

I am so pleased with the customer service at this store. I walked in with my wife and baby and Karen helped us right away. We decided to buy the Britax One4Life. Thanks for all the help Karen. I would highly recommend this store.

Being a first time there so many questions you have about new born products and baby care. I felt at ease when I visited the store they were welcoming and very informative. They were able to attend to all my questions and I had lots. The staff are kind and knowledgeable and I left there with a better understanding about my babies care. I am happy to purchase all my baby needs from your store in North york as they made me feel ready for the arrival of baby. Thank you ladies and a big shout out to the store Manager Mischa Spring.