Puppy Chappy image

Puppy Chappy

Pet store Pet supply store Pet groomer

· In-store shopping People often mention groomer, grooming, experience, Puppy, care, amazing, Chappy, nice, great, hair,


Address

15 Northtown Way Unit 26-27, North York, ON M2N 7A2, Canada

Website

www.puppychappy.com

Contact

+1 416-221-6334

Rating on Google Maps

3.90 (94 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 6 pm
  • Sunday: Closed
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: groomer (14) grooming (12) experience (10) Puppy (10) care (9) amazing (9) Chappy (9) nice (8) great (8) hair (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 We T. 4 years ago on Google
    Made an appointment for nails (not a walk in). Groomer shows up 45 minutes late and charges me full price. When I got my dog back there was quick stop (powder to stop bleeding) on almost every one of his nails (his nails are clear and pink.) My friend took her dog, slice in its pad. My other friend took her dog and came home with blood all over it. Don't go to this place. Find a better place.
    8 people found this review helpful 👍

  • 1/5 Farzy F. 2 years ago on Google
    I am writing to express my frustration, disappointment and anger with this Company. I took our dog in for a simple haircut and after a couple of days I noticed our poor dog came out of grooming with a mysterious cut under her ear (pictures attached). I took the poor dog to the doctor, and they did some checkups and of course I paid a big cheque to the clinic. When I went back to address this with the Store manger to inquire how this could have happened or why no one advised us about the cut, we were advised that that particular groomer had left the company and the Manager (Helen) first accepted to pay the half of the costs, but after a couple of days did not take any responsibility. When I expressed my concern over the cut and the lack of responsibility and client care, she got offensive with me and proceeded to call me names and blame everything on me. I have never seen a store handle a situation in such a matter, making a mistake and giving my dog a cut is one thing, but to take zero responsibility and give no care about doing so. The only response I received from this store is insults. If you care about your pets do not go to this store.
    8 people found this review helpful 👍

  • 5/5 minjoo k. 5 years ago on Google
    The best grooming salon in town. They are really good at scissoring all different breeds like teddy bear cut! They have good collections of fashionable accessories. They owner Helan is very nice lady! I highly recommend!
    3 people found this review helpful 👍

  • 5/5 Julia C. 1 year ago on Google
    They always do a great job with my dog. She was traumatized before by the groomer place that she went to. I was very careful choosing one and I am glad that I did. My dog Porie loves going there! thank you :)
    1 person found this review helpful 👍

  • 5/5 시아 4 months ago on Google
    I had my baby bichon groomed here and had an amazing experience. She wasn't even nervous at all! Friendly and caring, follows directions well. Def recommend!
    1 person found this review helpful 👍

  • 5/5 Priyanka K. 3 months ago on Google New
    We have had a great experience with Puppy Chappy. Our go-to groomer is Chaerin and she had known our dog Mario for years. Owner of Puppy Chappy is Helen and she has been so kind to us and our dog. Lovely local business that shines on great customer service.
    1 person found this review helpful 👍

  • 5/5 Jenny K. 1 year ago on Google
    Went to this grooming shop for the first time, and I can say that we have had the most amazing experience! When we came in for Henry's appointment, we met with the owner and the groomer, Anastasia. We explained that due to many previous traumatic grooming experiences, Henry is very fussy and untrusting when it comes to being touched, especially his paws and ears. They did an initial assessment and they discovered that he had some irritated skin and tangles around his armpits. They said that the best course of action would be to cut his hair short enough to prevent tangling and pulling on the skin. We agreed to do whatever they recommended. When we came to pick up Henry, he actually turned around and tried to go back to Anastasia! This was the first time he has ever showed such love for one of his groomers, and this was the first time that we have picked up Henry from a grooming appointment where he wasn't desperate to escape. She did such a fantastic job. She was able to trim the hair on the bottom of his paws perfectly which was quite a surprise, seeing as he never lets anyone touch his paws. She trimmed his nails perfectly as well. The groom on Henry's body is neat and even, and the shaping of his beard is so cute! We are so pleased with our experience, and this is now going to be our official grooming spot! The care and attention to detail was amazing, especially at their cost being on the lower end from our experience. We can't wait to be back! 10/10, highly recommended~!
    1 person found this review helpful 👍

  • 5/5 Zoe B. 1 year ago on Google
    Bailey had a wonderful first puppy experience at the groomers! Puppy Chappy treated him so nicely that he wanted more cuddles before he left. Before and after photos attached :) Mum is so happy and cant wait to come back! Thank you!
    1 person found this review helpful 👍

  • 5/5 Sarah T. 2 years ago on Google
    Such Sweet Staff and Great With grooming :)
    1 person found this review helpful 👍

  • 5/5 Jeanne L. 2 years ago on Google
    They did such an amazing job!! It was my puppy's first hair cut and they were so patient and attentive to his needs and the haircut came out perfect, highly recommend !! Just look at the before and after!!!
    1 person found this review helpful 👍

  • 4/5 Dario G. 4 years ago on Google
    Based on 4 visits, they do a good job on the fur cuts, owner and staff are friendly and accommodating on the schedule. They seem to specialize in small dogs, my dog always leaves happy and having made a friend. My concern is that for $79 only basic fur cut service is provided. If looking for a full groom, be sure to clarify ahead.
    1 person found this review helpful 👍

  • 5/5 Rachel B. 2 years ago on Google
    Puppy chappy takes great care of our furbaby and the owner is so friendly and helpful.
    1 person found this review helpful 👍

  • 5/5 Faye T. 2 years ago on Google
    Helen is amazing! Can’t believe my dog could be so cute. A very cozy place with sweet staff. I’ve also gained some experience in raising a dog from Helen. Thanks so much!
    1 person found this review helpful 👍

  • 5/5 Mona M. 2 years ago on Google
    I was a bit skeptical at first because of some of the reviews however we decided to try it out and were pleasantly surprised. Both my dogs went in for a full groom and came out looking wonderful. We were asked what we wanted for their cuts and we got exactly that. The only negative thing I can say is that they crate the dogs till it’s their turn which a lot of places do anyway. Otherwise, everything was great. Would definitely go back :)
    1 person found this review helpful 👍

  • 5/5 Alice K. 2 years ago on Google
    Always so happy with their service and skills :) Thanks for making my dog looking so handsome! 🐶
    1 person found this review helpful 👍

  • 5/5 Zen K. 2 years ago on Google
    Thank you Helen and the rest of team. I’m always impressed by my dogs grooming!
    1 person found this review helpful 👍

  • 5/5 M A. 2 years ago on Google
    We LOVE Puppy Chappy!!! Came here for the first time today! My Yorkie puppy has only been to the groomers once at another company and she came back traumatized and shaking non-stop, so I tried to find another groomer near by and I'm so glad I found this place!!! They did such an amazing job, my puppy looks amazing and SO CUTE with her new bow! They did exactly what I wanted and were SO friendly! When I picked her up, I couldn't believe my eyes, she was so excited and looked like she had so much fun! It makes me feel like they took really good care of her. I'm so happy to find a groomer that my pup feels comfortable and happy with! Will definitely be back!! First pic is before, the rest is after pics
    1 person found this review helpful 👍

  • 5/5 Viv B. 1 year ago on Google
    Been coming here for my dog grooming and they are truly amazing. Highly recommended

  • 3/5 Takeshi K. 1 year ago on Google
    Would've love to visit again but probably never will. The groomer was very nice though. I live very close to the area and my girlfriend was visiting with her dog(bichon frise and poodle mix), so we went in to get her dog groomed, hoping that we can keep coming back since it was so close. They informed us that the the fee was $90(without tax), which was a bit pricey but we didn't have a problem with it. She also told us that the fur on the body is too knotted so they have to shave it off. We've had other groomers de-matt her fur when it was worse at a cheaper price, so I thought it was weird but I decided to go ahead with shaving her body. After about an hour, I got a call saying that since the back of her ear, head, and tail is matted, she would have to de-matt them which would cost an additional $10-$20. Since the other option would be to shave them off, I decided to give a go ahead to de-matt her fur. And she told me that she was going to take care of the tail and some parts of her head free of charge. When she was ready, I do admit that the groomer did a very good job grooming her. She did look really nice, considering a lot of her body was shaved off (which I agreed to). However, I was a bit taken aback when the cashier lady charged $20 to de-matt her head, ear, and tail. I told her that the tail was supposed to be free of charge but she stood her ground saying that it's what the groomer said. The groomer came out and explained that the fee would be around $10-$20, which made it seem like it wasn't the groomer charging that price, but the cashier. The groomer even said that some parts of the dog's head and tail was free of charge so I wasn't sure why the cashier decided to charge the highest quoted fee. So in the end, it ended up costing $110. The groomer was very nice but we are going to go elsewhere even if we have to walk/travel more. The whole experience and inconsistency with the cashier made me not want to do business with them again.

  • 5/5 Alicia P. 1 year ago on Google
    The best groomers! The owner is so sweet and nice! I drive all the way from Etobicoke just for them because they always groom my dog Giovanni perfectly and exactly how I want. Also love that they have the patience as he can be a handful at times 😅 But I highly recommend that you bring your dog here you definitely won’t be disappointed!

  • 5/5 Liaan M. 1 year ago on Google
    We have been using Puppy Chappy for 3 years, they have always been wonderful with our dog, surprisingly even recognizing her by name over the phone. They take great care in our dog's wellbeing and comfort while she's there. Even now that we've moved far from this area, we still make a point to bring our dog back here.

  • 5/5 Dusko “Duke” L. 1 year ago on Google
    You don’t realize how bad other hair cutting places are till you visit this place they do awesome job, my dog first time had amazing hair cut and style, his hair was soft and smelled nice. You can tell they care. He also wasn’t petrified after his haircut like he usually is. Thank you

  • 5/5 Anita C. 4 years ago on Google
    I will only go to Puppy Chappy for my pup's grooming. They do such a fabulous job there and their attention to detail is just sky high. The groomers know exactly how I like my dog's cut to be like and he look so so so cute every time! My dog gets really excited whenever we walk by Puppy Chappy and tugs on the leash to go inside. He looks super cute after he gets groomed there. They are seriously the best! Thank you so much for making my pup look so handsome!

  • 5/5 Natalia K. 11 months ago on Google
    I took my 6 month old Yorkie for her first groom, she was extremely matted. It was a great experience and my dog did not seem to be too stressed out after considering it was her first ever groom. I have also read some bad reviews but I am glad I gave it a chance regardless. The owner is super nice and cares about dogs. My dog was out in about an hour and smelled and looked absolutely great. I will be taking her here for her second groom. They do have a few groomers available working here, i found a perfect one for my dog! They also have a nice selection of of good quality treats! Give it a try for sure!

  • 1/5 karla a. 11 months ago on Google
    I had no previous issues before but today I had specifically told the person to not cut the hair, just a simple face framing. I came to pick up my dog fully shaved, her answer was he was matted but I made sure he was fully brushed before going to avoid shaving him….. they could have at least called or mentioned that when dropping off my dog. Never going here again.

  • 5/5 Louisa T. 1 year ago on Google
    My pom loves going to Puppy Chappy, they make her feel comfortable and she always comes back with a super cute look! Highly recommend this place!

  • 5/5 H S. 4 months ago on Google
    I have two yorkies with straight hair and it is always a challenge to find the right grooming shop. I have been taking my two furbabies to Puppy Chappy for years and have been very satisfied with the experience. I showed the pictures of yorkies from famous groomer’s portfolio and Helen took careful notes for each dog and I loved the results. They also have good(well made) selections of clothing too. The Mickey Mouse sweater was soooo cute.


Call +1 416-221-6334 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Service options
    • ✓️ In-store shopping

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