2/5 Amir 3 months ago on Google • 10 reviews New
I
recently
visited
MADO,
a
Turkish
restaurant
in
Toronto,
with
a
group
of
friends
for
brunch.
Unfortunately,
my
overall
experience
was
less
than
satisfactory.
Firstly,
the
absence
of
a
printed
menu
and
reliance
solely
on
an
online
version
created
a
significant
inconvenience.
The
server
on
duty
was
unhelpful
and
unfriendly,
providing
little
assistance
in
making
our
selections.
This
lack
of
guidance
made
the
ordering
process
challenging.
The
pricing
of
the
dishes
was
unreasonably
high,
and
to
our
surprise,
each
individual
was
required
to
place
a
separate
order
with
no
option
for
sharing.
This
policy
seemed
impractical
for
a
group
setting
and
contributed
to
an
overall
feeling
of
discomfort.
Furthermore,
the
serving
of
a
small
amount
of
bread
was
disappointing,
given
that
Turkish
cuisine
often
relies
on
bread
as
a
staple.
The
initial
bread
basket,
containing
small
buns
instead
of
traditional
Turkish
bread,
did
not
align
with
our
expectations.
Even
when
we
requested
another
basket,
we
were
only
offered
white
flat
bread
that
was
neither
fresh
nor
of
high
quality.
To
make
matters
worse,
the
menu
was
not
available
in
printed
form,
and
we
were
forced
to
email
it
to
ourselves
for
reference.
Additionally,
a
service
fee
was
automatically
added
to
the
bill,
eliminating
the
option
to
choose
a
tip
amount.
This
left
us
feeling
pressured
to
pay
an
extra
20%
regardless
of
our
satisfaction
with
the
service.
While
the
restaurant
boasted
a
beautiful
atmosphere
and
Turkish
ambiance,
the
high
prices,
lack
of
hospitality,
and
inflexible
policies
made
it
an
unacceptable
dining
experience.
I
hope
the
management
considers
these
issues
to
improve
the
overall
customer
experience
at
MADO.
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