Called and was told couldn't get into see anyone till tomorrow or call 111 Sister called and got me an appointment at 5:40 so clearly they don't talk to each other. Seen the nurse can see my face is swelling due to medication I am taking, so she went to talk to a doctor that said keep using the medication, nurse them said best option call 111 and actually see a doctor. The whole practise is bloody useless everything is slow and the staff are beyond rude.

Rude! Took me 67 calls then 37mins on hold to get through. Asked to make an appointment and was told I’d get a call from a doctor. Queried why I couldn’t get an appointment to come in and was told we only make over the phone appointments. Receptionist then said ok and hung up on me. Disgusting service! Some serious customer service training required! No wonder I’ve put off trying to get an appointment for 5 weeks when that’s what we have to deal with. Despite it being 2 weeks and sending my complaint twice, not so much as a response. t Conveniently, after updating my review yesterday, I got a response via email this morning although apparently, in their opinion, the receptionist was not rude 🤦🏻‍♂️🤦🏻‍♂️ No wonder they only average 1.6 stars. Thanks for finally replying on here after 7 months but clearly didn’t read my review properly otherwise you’d see that I had sent an email, hence getting a reply. Jemma Robins, the practice manager was dismissive of all of my claims and only seemed interested in telling me that my version of events were wrong. More on Jemma Robins.. Again dismissive of my complaint, siding with her team rather than what actually happened, takes ages to reply to emails then claims to have been on annual leave (wouldn’t a professional person have an out of office?) Emails ignored, written with poor grammar and told me that my subject access request would take 28 days, 41 days later I’m told I should have raised it in person, not via email. Incorrect! Also, why was I not informed upon request that I have to raise it in person and why was the time frame advised? Cause it’s a lie.

I was on hold for an hour and twenty minutes to be told there was no appointments and I couldn’t book one for the following day. You’ve got more chance of having tea with the queen than getting an appointment with the local doctors. This is why people are going straight to A&E.

The worst experience in my life. After being in a queue for ages, the receptionist was really rude and impolite. Second time the same story, I asked to speak with the manager and even worst. Because my daughter is a student she refused to help us saying we have to go to Nottingham, she can legally accept or not everyone and whoever she wants.😒😒😒 Run away from this "medical "center. Really disappointed 😢😢😢

In order to do any job in the medical field 1 thing is essential called EMPHATY/PATIENCE the Receptionists have 0 of that plus allot of arogance … garbadge … they made a mistake i showed up i got lucky to get an early appointment and she was like “wow how did you manage “ instead of helping me to get in because they did not update the doctors request …. I wouldnt leave my dog with em ‘ pay for NHS?!

Unbelievable. My partner gave a birth 3 months ago, been told that we will be seen by doctor up to 10 weeks as my partner Has c-section on delivery, yet, nobody have seen the baby yet, my missus too, so we dont know if everything is fine with her or baby, trying to call for all last week, no response, everyday 3 hours a day, IT sounds like they blocked the line

Impossible to book an appointment, it happened before that I was calling for three days at 8am and after a long wait in line I was told there were no more appointments for the day and I can't book for other days. Had to be checked by employer's Occupational Health instead, went to NGH another time, and recently started using Livi to avoid this. Whenever I asked for anything from reception (e.g. swab test and blood test Livi doctor requested), I was told they don't do it here and e.g for the swab I wasn't given any further instructions where to turn. The one occasion I actually managed to get through to be seen by a nurse I had a nightmare of an experience and I dont even know who my gp is due to the lack of communication from the surgery. I am currently in the process of changing surgeries after a few years spent with this one.

Diabetic, surgery telephones on engaged all day, no open surgery even though guidelines state for them to be open again, completely let down by the mounts medical centre, needs shutting down for good.

Terrible surgery. One of the worst in town. I tried to sign up with them and was told it would take 6 weeks to process my application because they are short staffed and they’re also running COVID clinics. Every other practice in town is also short staffed and running COVID clinics but they all take 1-2 days to process an application. I’ve also been told by people I know who are patients there that all the doctors are useless apart from doctor dale. Avoid at all costs.

I have always had a fantastic experience of the practice, especially my doctor Dr Dale. Reception are always super helpful especially Angela. I have always found her fantastic, nothing is ever too much trouble. No matter how confused or dense I am being

If I could I'd give this practice -1. Bad service, my address was previously correct and now I noticed when I checked the NHS app that they have changed my address to my sister's. This is unacceptable, how is it even possible since I did not change it. Same with my mom, her address is changed too for some reason, when it was previously correct. How can you get people's data mixed up? They talk about patient confidentiality but somehow these things happen

I have been at this practice for many years and have always found them very helpful. My former GP was Dr Williams who has sadly retired now. He was a lovely, caring GP. All the other GPs I have seen have been nice too. I have never had a problem with the receptionist being rude and unhelpful as other people have said, I have in fact always found quite the opposite, they have always been very pleasant. Appointments can be difficult to get, sadly I think this is the case for most medical practices, too many patients with too few resources

The receptionist are beyond rude and unprofessional. I put in a complaint and they dismiss it thinking that will be the end of it. Now I will be going to the CQC and ICB now because they were caught speaking disrespectfully about their patient when they thought they weren’t listening. Edited as a respond to Gemma Robins. Gemma are you saying that your staff didn’t call me a cow? You replied to my complaint the same as you do with all complaints, you think if you dismiss them, they didn’t happen! I have called CGC and I urge all patients to do the same. You haven’t responded to my latest emails where I asked for a copy of your complaint process (CGC said you have to give it to me) and you haven’t responded to my Subject Access Request either but it’s okay because it’s next stop ombudsman and let’s see who they believe when I was called a cow by your staff amongst other things! You also haven’t responded to my last complaint about the way myself and my daughter were spoke about by your staff.

Not sure what's gone wrong but twice I have made an appointment in the morning for a phone call that day to receive no call. Both times I rang to be told no appointment had been booked for me. Both times I have had get them to listen to the call to prove I wasn't lying. Who's to blame for this happening? Why is this happening? Something seriously needs to be done about this problem. So avoid!

Ask with people in the reception regarding the GP appointment but they gave me false information. So tried to contact them and it took around one hour to connect the line then they said something else. Also before clarifying my doubt they cut the call.

Honestly wish I could rate this practice lower. I have emailed 7 times since the 13th June 21 to register (all forms filled in) and not a single response. Not even an email of acknowledgedment. This is now preventing me getting a Covid Vaccine, I can't believe it can take almost a month to respond to an email. It shouldn't have to take a bad review to get a response.

Spoke to practice manager as my father was refused an appointment with a gp she refuses to take accountability and doesn't even know about her own website. My father is now I'm hospital with severe brain damage from a sinitus infection as it spread to his brain, if he would of seen a GP this could of been prevented. Please think about your loved ones before using this doctors surgery and listen to the reviews. Life is precious and they clearly don't care.

After holding 24 minutes, when I got through to receptionist she asked me to get a covid test done before doctor can give you phone appointment. I mentioned I have weekend immunity due to chemotherapy. I am struggling with chest infection and it’s day 16 I am developing pneumonia. Doctor said in past 2 pneumonia to me to contact us asap. After listening to all my rubbish she said the same get a covid test done first before we can book an appointment. It doesn’t seems Briton any more where bunch of people ( doctors) in alliances to setup under NHS logo gathering cash, but no service.

Worst practice ever. The nurses are very friendly and helpful, but the receptionists are beyond rude and disrespectful. Long waiting times on the phone ( up to hours), and they never have appointments available. Got at some point a Telefon appointment, and of course, this was the cancelled a day before and then texting me I should call them again. -1 star if it was possible

I personally had a good experience at the surgery. The pharmacist was kind, and Dr Shurrab was extremely accommodating and understanding. Thank you.

Receptionists always friendly and helpful. My doctor is excellent.

Really hard to get through to reception, but once I got through, receptionist was really polite and told me doctor would ring me, he rang after about 2 hours, when I explained my symptoms, he booked me for a blood test and a scan,so I didn’t really need a face to face consultation, been using the mounts for over 20yrs, and although it’s getting busier and busier, I’ve never had a problem getting treatment

This is the first terrible feedback I am leaving. However, this GP breaks every rule of professionalism, and we are not talking anymore about the medical recommendations and how eager they are to help; amazing. Clueless people, I should say.

Had an appointment with nurse Clare Glasgow in may , never met her before , amazing at her job , very easy going and understanding . Saw her again for my daughter end of may , same again , amazing , understanding , helpful . Fantastic at her job !! 😊

First receptionist cut me off, I called back and the receptionist was rude/abrupt. Everyone can have a bad day but no one is calling a doctor’s surgery for fun. Compassion seems to be dead

The Mounts Medical Centre is an absolute joke....😤😠🤬 If I could leave zero stars for the review, then I would.....😠🤬 I was in the phone queuing system for 3/4 of an hour. I had spoken with 111 earlier and told the surgery that 111 had sent them a referral today and I was told by 111 to call the surgery to arrange further help. Only to be told they don't do appointments on the phone, only via the website. Which the only link is for me to cancel an appointment that I don't have, and that doesn't even work......🙄🤬😠 RIDICULOUS.....!!! 😠😠

Never used to have too many issues but the new phone system means it’s impossible to get through, way worse than before and that was still a 40 minute wait! Tried to book the appointment online, next available appt is in 3 weeks.

Can’t get in to see a doctor try so many times very poor to help it is not an emergency so don’t see why we can’t book an appointment only on the day what about people who work and have to book the day off to see the doctor

Pretty disappointing service phoned yesterday to be told to phone today which I did so only to be told it was emergency day only think I've bothered my doctor once in the last five years wow to be told I would get a call back im in pretty bad pain looks like I might have to put A&E staff under more pressure as if they haven't got enough to do.