PLEASE IF YOU ARE SUICIDAL OR DEPRESSED DO NOT CHECK YOURSELF INTO THIS PLACE!! This place is a PRISON or ROOM AND BOARD! I can't say anything about the detox program but for anyone with other mental health issues this is not the place to go. The majority of the staff is rude. The force you to be there. The social workers are lazy and the only way to get released is if they sign the form, I knocked on the social workers door from 8 am until 3 pm and didn't hear from her until the next day. This place is a prison. The group "therapy" is a joke. You just sit there and color and we were told not to talk. The food is inedible. The male custodian workers are perverts, who knows what they do to the mental health patients that are so drugged up that they can't say no. My mother came on 2 occasions from 1 and half hours away and they made her leave without seeing me the 1st time and made her leave after 10 minutes the 2nd time even though I had open visitation via the doctor. Please Please try somewhere else!!

I visited a relative who had tried to harm themselves due to diagnosis of permanent ailment. They did not consult my loved ones physician about what medications they where on and put them on what they pleased. The nurse was rude and they continuously dodged our attempts to speak to who was administering drugs. My loved one was cooperative. The conditions where filthy and if anything did much more harm than good as my loved ones first attempt to get help. I do not recommend this facility to anyone who hopes for any shred of compassion and humanity.

Do not send your child to this hospital. My daughter had a suicide plan, but thankfully hadn't tried to yet. Our ER got her placed at this hospital. The staff were rude and cold. Only a couple staff members were kind and caring. My daughter suffers from depression and is 5th generation for this. She is a quiet girl and needed a calm, safe environment. What she got was rude staff that kept forgetting to give her her personal clothing from home to make her a little more comfortable...for 3 days! The other girls in her wing were like wild animals, with violence issues and lashing out, not listening to authority, her roommate having to be sedated with 2 shots in the butt. Cursing of patients to staff members and vice versa. It was more like a juvenile detention center. On weekend they just "hung out" and did not have therapy or see doctors. What a waste of time and money! She isn't any better after them making us leave her there for "a minimum of 5 days". Pure hell.

Lakeshore hospital is the WORST place that I have ever been! The staff are so trans-phobic, it's not even funny. They, the nurses, montitors or what ever those Africans are; were so disrespectful and mean, I had to leave early because of the way the treated me! I couldn't even finish my detox and left sick. Fortunately, I was able to get into The Women's Treatment Center where I was treated with respect, dignity and received the care that I needed. They simply do not like transgender people at that hospital!!!

I would give this place a negative star if the rating was available. This place is not suited to call themselves a mental health "care" facility. Care being the operative word. There is no care provided here and the staff doesn't care that there is no care. When I asked a staff member about seeing the doctor, she responded that she didn't know when he would return nor did she control his schedule. She didn't offer to take a message, get him a message. Nothing! When I asked if I could leave a message, she took my name and the name of my family member. I had to remind her to take my phone number. I don't think the doctor got the message because he never called back. If someone you love needs care; DO NOT bring them here. It's day #2 at the facility and my family member has spoken to the psychiatrist twice. Each time for about 90 seconds in the hallway. I guess no therapy sessions held here. He dispensed a pill and left. When I asked why the sessions were so short, I was told by the supervisor that if my family member needed more time, it should have been requested. I asked what's the protocol for sessions? I was told that the doctor was only human and that perhaps a mistake was made and then the supervisor lectured my family member on how to ask for help if needed. Do you believe this? Really!!! What if the patient can't articulate their needs? Then what? Group sessions are supposed to be a part of treatment. Upon intake my family member was never told about the sessions and how to participate and therefore hasn't attended Get this....the staff told me that if my family member had come down to the group room to hang out they would have been notified. Staff had the audacity to blame my family member for being asleep in the room during sessions.....sleeping is a side effect of the meds. If that's the protocol, why are there no signs posted letting patients know that if they want to attend sessions (part of the therapy) they should come to the group room. Why were the processes and services offered not explained during intake? My insurance is being billed for services NOT rendered. Fed up, our family made a decision to remove our loved one We voiced our concerns and asked for an administrator. We were sent a supervisor. We voiced our concerns again, offered to sign out our family member and sign any papers that would remove their liability. We were told that it didn't work that way, there were laws and they weren't breaking the law for us and informed us that the doctor would have to process a discharge. Mind you visiting hours are from 6:30-7:30 p.m. and the doctor was long gone. I requested that they call the doctor, they did. He refused to discharge as he would have to see the patient to do so and that would require him retuning to the facility. I asked for his boss, he refused a discharge as well. I asked for the CEO and was told that the doctors don't report to him. I was told that the patient has a minimum 5 day stay which doesn't include weekends or holidays and the doctor would return tomorrow (Saturday) and perhaps we could discuss a discharge then. Ok. What if the doctor isn't around during visiting hours? Then what? Well, they are not even sure if the doctor will see my family member tomorrow. This is by far a living hell for the patient and those that love them. It's impossible to receive quality care and impossible to leave in less than 5 business days if you are not satisfied..

This hospital is appalling - I had a loved one go in for drug rehab, and I couldn't believe how the place was run. Everyone on the staff seemed extremely callous, constantly annoyed, and utterly uncaring. They were extremely suspicious of me and downright rude to the patients in almost every interaction I witnessed. The facility is dingy and run-down, and no one ever seemed to know what was going on. It's run about as well as a DMV, and every time I visited I was shocked that a hospital could run this way and not get shut down. It's worth noting that the patient kept a great attitude and really didn't complain about anything. It was rehab, so obviously she wasn't going to be happy there. My complaints are not the result of someone having a hard time getting off drugs. This is my assessment as someone who visited the hospital 5+ times. Most egregious issues: 1. The staff failed to relay multiple messages left by the patient's father for days on end. She had even signed a release to give him full access to her info. She tried to call him a few times but didn't catch him at the right time, and she thought he was avoiding her and got very worried. He ended up contacting me because her messages made it obvious that she was not aware that he was calling back. This is utterly inexcusable and negligent. There were at least 2 days where she thought her father was ignoring her, just because the staff didn't deliver any of his messages. 2. The first 2 times I visited, it took them over 20 minutes to get me to the patient I was there to see. It's a very small hospital, and there is absolutely no reason for it to be so disorganized. It appears as if there's no centralized system to keep track of patients or even check if someone has been admitted (or the staff just doesn't care enough to check). On the first day, they instructed me to get in the elevator and sent me to the wrong floor with no guidance or anyone escorting me. I ended up on an ICU floor and had to find staff to ask where to find the person I was visiting. They didn't know who I was talking about and got angry with ME for being in the wrong place. They sent me to the other ICU floor where the same thing happened again - they didn't have any record of her and they got hostile with me for "just wandering around here". It turned out she was still waiting in a kind of holding cell for the intake process. I don't know why the front desk was unaware of this fact. Again, it is a small hospital... and computers were invented quite some time ago even if the staff can't remember the 2 people waiting in intake. She had been in there since 5:30pm and they didn't start the actual intake process until 11:00pm. 3. When they moved her from one floor to another, they didn't bring her clothes and refused to go get them when she asked... She asked a few times over the course of a day, and the horrible director lady (she seemed the most uncaring of anyone I met) called her "a bug" and told her to go away. The attitude is disgusting. I had to bring more clothes in during visiting hours because they were too lazy to take a 1-floor elevator trip to get her clothes. 4. They didn't provide vegetarian options despite her telling them before every meal that she's a vegetarian. They didn't provide soap or shampoo for the shower, and when I brought soap they were extremely suspicious and the director wanted to throw it out (luckily a lower level staff person stuck up for me). The whole thing was insane. The doctors did seem to know what they were doing with medical detox (hence the 2 stars... they did one thing decently), but then they released her to an IOP that didn't actually accept her! On the whole, the staff here are uncaring and cold, and it's a travesty that people are treated so poorly. Many of the patients have no one to stick up for them, and they're being handled like animals by irritated and jaded staff who always seem half-asleep. Truly terrible. Avoid if at all possible.

I had a relative in this hospital. Every admission is different for every patient, and although we got off to a very slow start and it took a while to get communication in line, they have been very diligent in making sure that this person's safety net was in order prior to discharge. They also dealt with issues that were not of their own making from another institution. When I requested assistance from their patient care advocate, I received it immediately. When they realized that there was someone trying to give them information about their patient, they listened carefully and thoughtfully. For me, it was a good experience.

Depending on who you are, the levels of abuses vary. 0/5... Friends and family... this is the goal. Scared straight. It is a loony bin. These facilities take a great pride in what they do. The patient was never intended to be free. It is not called a facility, it's called a BIN. A jail. It really is that simple. They are all one and the same.

The last time I was there, I spent one month waiting to be prescribed medication. Mark said “poop” to me! Dr. Paisner didn’t mind my long stay, he was getting paid plenty of money to sit around and do a whole lot of nothing!

Worst hospital I’ve been to. Was supposed to get better never did. Been 4 yrs & still think about this place. Only one therapist helped me get throu it.

Discharged me quickly to avoid psychiatric malpractice i am not mentally ill! Im psychologically normal and healthy! Who is doing this look up nami on sourcewatch.com pharmaceutical front group.. How corrupt completely condell hospital put me on 100 $ day pills lakeshore took me off all of them that i do give them credit.. Politically its meant to keep drug prices sky high milk 1 kid off $70,000 a year they are going after babbies too and you too cook county chicago northern illinois most corrupt in entire nation illinois 2nd washingtin dc most corrupt thats all it is. I agree mental health is important the corruption is everywhere

Unfortunately I had been to many Chicago Lakeshore Hospital and I have to say that this one provided the least stressful experience, shortest wait time to get seen, etc. Nurses are very pleasant, professional & attentive. PA's and Providers seem very knowledgeable, addressing all of the patients questions & concerns.

My grandson was visiting had to be in the hospital entertain God for Saint Joseph dad his insurance coverage from Ohio thank you Lord thank you Jesus

One of THE best urgent care facilities in town. Never long wait, clean always & the receptionists at the desk are always kind. If you have to go into a be seen this is the best one I've been too.

Lamentably I had been to numerous Chicago Lakeshore Hospital and I need to say that this one gave the most un-unpleasant experience, briefest stand by an ideal opportunity to get seen, and so on Attendants are exceptionally wonderful, proficient and mindful. Dad's and Providers appear to be entirely learned, tending to the entirety of the patients questions and concerns.

The group therapy was excellent at this facility. However, the nursing and other supportive staff failed to keep patients safe from other violent patients; inconsistently administered medications on a daily basis causing withdrawal symptoms. It is entirely possible that some of the nurses were in fact stealing my medication that I had been prescribed for an injury. The supportive staff failed to keep basic hygiene supplies in stock, such as toothbrushes and toothpaste and shampoo and body wash. We went days on end without them. The supportive staff failed to keep a sanitary environment by insisting that patients continue to use the shower after another patient made a bowel movement inside. They simply covered it with a pad and continued to usher patients in there. All phones were cut off to the facility at one point for 48 hrs or more for an unknown reason. Employees were using their personal phones to conduct business. My room had mold growing on the upper portion of the walls toward the ceiling. This was the worst hospital environment I have ever been exposed to. I think this place should be shut down.

The food was good compared to most awful cafeteria stories I've heard from mental health places. I stayed here for a week-long period earlier this year and I feel this review is long-overdue. I first got there for suicidal idealizations, minor cutting on my calves, depression, etc. Anyway, they eventually put me on a few different medications, including one for anti-anxiety. The name escapes me know, but it started with an A. What they failed to bother telling me was that there was a high risk of this medication causing bad cases of lockjaw, and the very next day my law was stuck in an extremely painful condition. When I asked for help, I was pleading and crying at the front desk asking for someone to just help with my problem. They ignored me, they literally pretended I didn't exist, and the two that didn't just started snickering to themselves about me. I told them I was having severe chills and asked if it was because of my medications, again, they ignored me and didn't even answer. When I got lockjaw, twice from that medication before I found out why and they changed it, I ended up chipping a few of my teeth. The second time I got lockjaw I wasn't being disruptive, I wasn't screaming, I wasn't touching anyone or acting in any way threatening, all I was doing was crying from the pain and asking for help. So they brought in two huge orderlies, held me down and injected me a few times with something to make me pass out, and when I woke up, I still had lockjaw, and nobody helped me. I only got help when one of the doctors came the next day and I complained to him, but even he thought I was being a little dramatic.

I have never written a review for anywhere. Ever. But this place takes the cake. I went in to inquire about the Intensive Outpatient Therapy program they have. They admitted me to in-patient. I was locked in this hospital for three days. The rooms are disgusting. The staff is incredibly unprofessional. The psychiatrists don't really care. The social workers don't really care. This is probably due to how understaffed they are. There are one or two nice counselors, but over all the groups are unhelpful. Only go here if it's your absolute last resort. If you can, please, go literally anywhere else.