1/5 J 6 years ago on Google
I'm
just
translating
for
my
mom,
but
her
last
few
experiences
have
been
horrible
or
pretty
close
to
it.
One
of
the
PAs,
Claudia
Morales,
is
definitely
lacking
in
skills
in
hospitality.
Yes
she
can
speak
Spanish,
which
is
a
plus,
but
her
attitude
needs
some
work.
She
always
sounds
angry
and
put
out
when
speaking.
She
also
doesn't
explain
things
well
or
whats
she's
going
to
do.
Example:
the
first
time
my
mom
saw
her,
we
got
a
call
from
the
pharmacy
that
her
prescription
refills
were
ready
to
be
picked
up.
She
didn't
ask
for
that,
she
just
had
a
question
about
her
medication,
but
the
PA
went
on
without
telling
her
that
she
sent
notice
to
the
pharmacy
to
refill
ALL
of
them.
This
last
time
as
well,
she
was
asking
my
mom
about
oil.she
asked
of
she
used
oil?
Oil
for
what?
She
thought
she
meant
cooking
oil,
so
she
asked
for
clarification
but
the
PA
just
said,
"oil!
Do
you
use
oil?!"
In
a
loud
voice.
Mind
you,
this
was
all
in
Spanish,
so
she
might
have
just
spoken
like
she
usually
speaks
in
Spanish,
which
is
not
in
a
professional
manner.
That's
not
right,
I've
heard
many
professionals
speaking
in
formal
Spanish
most
of
my
life,
it's
possible
and
clearly
she's
not
doing
it.
I
don't
know
what's
happened
in
the
last
year
or
so,
but
the
quality
of
service
has
gone
down.
Both
from
the
PA
and
how
they
handle
administrative
work
(that
is
another
story).
If
you
have
an
appointment
at
9:30,
you
shouldn't
be
taken
into
a
room
and
be
made
to
wait
another
30
mins
for
a
5
min
long
consultation.
Like,
what
is
that?
My
mom
was
there
early
(as
it's
recommended)
and
time
was
wasted.
She
could've
been
out
by
9:50
at
the
lastest
but
she
left
close
to
10:30
and
most
of
that
time
was
spent
waiting
for
that
rude
doctor.
To
top
it
off,
she
went
to
pick
up
her
prescription
and
she
got
a
lower
dosage
of
her
medication.
The
PA
didn't
even
tell
her
she
was
lowering
the
dosage.
Overall,
PA
Morales
has
a
lousy
attitude
(makes
you
wonder
if
it's
only
latinos
she
treats
like
that
*coughinternalizedracismcough*),
the
service
has
gone
down
and
if
you
have
to
go
there
don't
be
scared
to
speak
out
if
you're
treated
horribly.
Even
if
you
only
speak
spanish
or
a
broke
college
student,
it's
literally
a
clinic
that
was
made
on
the
premise
to
serve
those
that
are
uninsured
and/or
can't
afford
to
have
primary
care
services-
which
unfortunately
a
large
portion
of
people
that
fall
under
that
are
people
of
color
and
a
great
number
of
those
people
that
are
latino
and
don't
speak
English
well
or
at
all.
What
the
clinic
brings
to
the
community
is
great,
but
the
current
reality
needs
a
lot
of
work
to
get
back
to
how
it
was.
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