I came into UC Health in Broomfield complaining of extreme abdominal pain. While there, Dr Morris completely disregarded every word out of my mouth about my pain, asked me upwards of 5 times if I was an IV drug user, and accused me of doing meth and cocaine. While I was doubled over in pain, he had a 30 minute conversation with me where he asked me questions like “are you SURE you’re not an IV drug user?” “How many times have you done meth?” “Are you SURE you didn’t do any cocaine because that would make a lot of sense.” I am NOT a drug addict and had no reason to be treated as such. He then refused to give me any medication for the pain and ordered CHEST X-rays. He spoke down to me and treated me like a junkie lying about being in pain to get high. The treatment was so abusive that I left the ER, only to go home and faint from the pain I was in. Come to find out my appendix was bursting and I had to immediately be taken to another ER to have emergency surgery to have my appendix removed. My discharge papers from Broomfield even said “reason for visit: chest pain.” I want to make it very clear that I never ONCE complained of chest pain. I called the patient advocate line to express my concerns about Dr Morris and the treatment I received. Laura S sounded very concerned and said I would hear back from them shortly. Then I received a letter in the mail from Laura saying that I was complaining to avoid paying for my treatment while in the ER. I never once expressed that I did not feel as though I shouldn’t have to pay for my services. My insurance paid for everything, and I never even saw a bill nor a copay for my visit. Why would I care about not paying for my services? Once again, proving that they don’t listen to a single word that comes out of their patient’s mouths. I have repeatedly called Laura S and left multiple voicemails only to be ignored. Please go anywhere else.

Everything went ok, minus the ER doc Mitchell Brian Strickland is unprofessional, rude and impatient. I reported to him acute symptoms and he told me it was likely from my "anxiety". I am an ICU nurse of 5+ years, reporting to him actual symptoms and just because nothing showed on exam, assumed I was an anxious individual (i'm not) and impatiently told me it was likely due to my anxiety... Seriously? If he can't take a medical personnel's word, I can only imagine what he does to other patients.

We brought my child in for an asthmatic reaction to something unknown, as he doesn't have asthma. We arrived at 4am or so, so need we were seen very quickly.  We saw the intake nurse, then were brought back to a room.  Then an EMT saw us, who admitted it was a quiet night so he thought he would stop by.  Then we were seen by an RN, an MD, and a respiratory specialist.  All were nice and clear about what was going on.  However, we were charged incorrectly for services provided. We are talking to the tune of 60% higher than posted on their website. I guess this is the cost of their staff being able to afford that inflated cost of living in the north Denver Metro. Next time, we will make the drive to Aurora.

Absolute worse ER I have ever been to and I'm not a frequent ER person. I have to be really sick or bad off to go to an ER. The ER doctor that saw me had the worse bed side manners. He didn't care what my symptoms were and flat out told me my symptoms didn't warrant ER care. I had severe pain my arm with numbness and tinkling in the hand. He didn't suggest to do an x-ray on my arm or any other test to see why I was experiencing such pain. He said there is NOTHING i can do for you and go see your primary doctor. I don't recommend going to this ER even though there was no wait time to be seen. That's because NO wants to go there.

If there were zero stars I would click that. I have nothing but nice things to say about the doctor who treated our daughter. But the facility is charging me $3,000, after being in there for 40 minutes. The facility took no tests, no machines, no bloodwork, no anything, the nurse mixed soap and water together, poured it on a small wound, and then used OTC skin glue to close a small wound, which was an additional $500 to cover the doctors time and the soap and water. In our defense, it was after hours, and our kid had her first cut, she was 7 months old. I was in utter shock when I received the bill, It was deemed the level of care that IMMEDIATE SURGERY is listed. I called and asked for a new review of it, was just called and told that that is the necessary cost for the visit. Needless to say, I will never go back there, and told the nice lady that there is a nice hot place in hell for her and whoever owns this scam of a facility.

From the moment I drove up to ER. The professional warm vibes or obvious. Continued with the staff registration. Immediate personal care from the entire emergency room staff They all have the best attitudes around. Dr Keenan is exceptional and amazing. I give this entire staff and Dr Keenan 10 of 10. Thank you for the bottom of our hearts for the wonderful helping service you all provide ❣️

Be prepared to pay a ridiculous amount of money for treatment. They use the American College of Emergency Physicians (ACEP) ER coding system, which after reviewing, seems like it was designed poorly. Some of the treatments on specific levels of care don't seem to match up well in terms of level of acuity, i.e. how can you decide that vaccinations are considered a "Medium Level of Medical Decision Making?" It's ludicrous. Nurses are nice though. Had a good experience with them.

I went to this ER a couple weeks ago. I was taken to a room promptly and didn’t have to wait which was great. The nurse asked me a bunch of questions per usual and then the doctor came in and proceeded to do the same so it came off like the two hadn’t communicated with each other. The physician didn’t have the best bedside manner in terms of being personable however she did treat me appropriately in terms of my health. I thought the nurses could of done a better job coming in to check on me and to see if I needed anything. My partner had to go find them when I needed something. Before leaving I asked a clarifying question and the physician assumed that the answer was implied earlier which it wasn’t given my question. Overall they treated me appropriately to help me feel better but didn’t have great communication or bedside manner. I would likely pick another hospital next time I need one.

A place of Excellent source of Wellness and Professional Staff with in entire environment here. My health as is other patients here, were the ultimate concerns from every staff member here including the security personnel and even the kitchen staff perform the meals fresh and delicious. House keeping made sure on daily basis even maintenance staff kept the stay pleasant and even had great personality. My stay was wonderful and treatment was was in their best interest day in and day out, always asking " do you need anything I can get you ". Highest recommendation!!!

⚠️DO NOT GO TO THIS FACILITY⚠️ They don't care about treating patients in the ER, even patients brought in by ambulance, which I followed to the hospital. Dr. Hillis refused to see a patient that was brought in via ambulance and then disappeared. I asked a male sitting behind the desk (wears glasses, dark hair) to speak with her and he said she was "seeing patients". As a Victim Advocate, I stepped to the side to wait. I saw her walk out of one room and into the staff lounge. 5 mins, 10 mins, 15 mins go by... she doesn't come out. I ask the same male if there is someone else I can speak with because the Officer needed to speak with her and he said "NO she's the only doc here and she's with other patients so you're going to have to wait." I hope the hospital can pull the camera footage to watch her actions, see where she went and the way I was spoken to. This is NOT OKAY. There was a person in the waiting room the entire time and was still never seen because Dr Hillis was too busy getting her sleep. If you don't want to DO YOUR JOB... find a different one. This is absolutely unacceptable and I wouldn't step foot in there if I was down to my last breath.

When I first got there I was super disoriented so I can't recall much but all they really did was run tests give me an iv bag and send me on my way no reason to what happened nothing well here I am 2 days later still in pain that isn't going away along with other stuff called to see if I needed to come back in because it's a weekend I can't really call my primary. I was told because I was seen it was my choice to come back they couldn't tell me not to and sent me off to a closed nurses line. What real help are u for the people who are sick and need.

I have had two hip arthroplasty at this hospital and I believe I have had the best experience I have had at any hospital in this location. My first hip replacement was at this hospital requested by my surgeon I didn't know any different but chose to accept my surgeons recommendation. I am so glad I did. I was so happy with my first experience with this hospital and their surgical unit that I requested my second hip replacement be at this hospital as well and the surgeon was happy to do so. Thank you so much Broomfield hospital for your wonderful staff and professional Care through some very painful times 🙂

The male nurse who saw me spoke over me several times, asked if I had a panic attack...come on bro. The doctor who came in spoke over me several times saying my blood pressure wasn't that high...never recognizing that I was at 5 times my doses from a month prior and my bp was still high. Doctor claimed to have read my whole chart. Being spoken over top of while being minimized in an ER room for blood pressure that is not well controlled at home when a pt presents with hx of HELLP syndrome, IIH, has leg pain, ear ringing, headache, chest pain and vision changes and a vaso-motor heat flash while never even attempting a physexam... that's a great way to get my BP higher and I left immediately. Get it together. No one shows up in the middle of the night after working with their primary doctor all weekend to stay out of the hospital if they dont have trouble controlling bp. Can't imagine what they do to the elderly or anyone without any medical knowledge of their own chronic and Idiopathic conditions. Still having chest pain and ear ringing, blurred vision and leg pain climbing under my thigh. Dark blue scrubs blonde blonde, you seemed like a legit person. Pretty sure that was who called to see if I was still there. Told her I went to Good Sam.

I came here 2 years ago. I couldn't breathe because I was coughing so much, to the point that I coughed up blood. They thought it was anxiety and didn't listen to me at all. Gave me enough of some narcotic that I was seeing things because they didn't care enough to do any real tests. I had one SST tube drawn, and that was it for tests. Ended up going to a different doctor, I had bronchitis and vocal polyps that resulted in me losing some of my vocal chords. I now can no longer scream. Please don't go to these doctors, they don't care. Especially if you're a woman with a history of anxiety or depression.

I should have known from previous reviews not to come here, but the location was convenient for me so I tried anyways. Nurse was rude and wouldn’t even let me explain my symptoms. Then when Dr. Morris came in, he cut me off several times, didn’t run any tests, and made me feel like my symptoms weren't valid. What is the point of operating this emergency room if you aren’t going to care or listen to your patients?

Have had two visits here and great experiences both times. Shout out to Josh in Registration, Chris (Kris?) in Imaging, and Turbo in the Lab. I greatly appreciate your kindness and making my visits as comfortable and easy as possible.

This place is amazing!!! Every time I been here I’m treated like a real patient. They are professional, friendly, supportive, and the actual care about you. They are fast and very proactive. Thank you for being the BEST emergency hospital around this are.

Called today Thursday Oct 6 around 1:10 pm to check the status of a lab sample that I dropped off Monday Oct 3. Can not find the results on myuchealth app after almost 5 days and the receptionist was very in a hurry and implied that she will put me through with the lab and instead sent me to a menu that had nothing to do with my question. Called again and the same young lady answered the phone and I explained what happened. This time she was very abrasive with me and I told her so. I asked to speak with a manager and she said that there was not one in the office. Again she sent me to a menu with 9 choices that had nothing to do with anything .She also told me in a harsh tone that they the lab are not allowed to give information over the phone which I did not asked for. All I asked was about the status of my lab sample test. Her name was Sherry or Sharon if I remember correctly. This is not the first time the front desk at UCHealth in Broomfield is rude , abrasive and in a hurry. I tried to save time by going to UCHealth in Broomfield since I work for University of Colorado in Boulder and its on my way to work. I will take my lab test/samples to UCHealth Anschutz Lab . They are always great polite and fast. Bad customer service UCHealth Broomfield. Hospital CEO needs to root out this problem and maybe the people behind it.

Not busy in the slightest but how is a mental health emergency on a 4 hour wait?! Got told that behavioral health needs all drug/urine/blood tests need to come back clear, which is fine but 4 hours to process all of that???????? Come on! Patients needing help shouldn't be forced to wait that long!!!!!!!!! Update: still waiting 4 hours later and no sign of any updates, I heard someone say outside like 20 minutes ago that they were going to come tend to the patient but that person just disappeared and we're still here waiting

I was recently a patient on the Rehab unit at this facility. I spent a week recovering from a femur fracture before I went home. I found the nursing, PT, OT and medical providers to be professional, knowledgeable, kind and patient. I was able to learn how to navigate my home safely as well as glean valuable tips from the PT and OT providers. I had an excellent experience here and genuinely felt well cared for. The staff communicated well between the disciplines so everyone was on the same page with my care. Housekeeping kept my room clean and the food was pretty decent!

I came to the Radiology clinic to get a CT with contrast. The technician was very kind and answered all my questions as I have had allergic reactions to MRI contrast & was anxious about the procedure. However, I never received my continuous glucose monitor back upon leaving and didn’t realize until I was home and the office had closed. I assume my $300 piece of medical equipment ended up getting thrown away and managing my diabetes has been a rollercoaster ever since.

Amazing service the Best hospital I've ever been to! They were on top of taking care of business from the minute I went back. They did all the testing they could to Make sure they are helping me the best they could. I have a problem of my oxygen dropping when I sleep and I've been to multiple places and they have seen the same thing but this hospital actually did something about it and got me set up with Aerocare to help the problem moving forward. The staff were GREAT super friendly and understanding I would recommend this hospital to anyone and everyone!

I had a CTE done here on 07/23 and the radiology tech was so nice! I was nervous about the scan but she made sure to explain everything to me thoroughly. I was extremely anxious about the contrast but she took her time in making sure I was ready, and calm. 4 stars because the people at the outpatient lab are rude when it comes to blood work and stool tests.

Angelique T was the friendlest, kindness nurse I've ever had at any doctors office or hospital. I really appreciate everything she did to make me feel so confortable. Always with a smile on her face even during the wee hours of the night! Plus, she can make some really fun conversation!

Elisabeth Edelstein was my doctor during my ER visit. An absolute waste of my time and money. I came in with recently acquired chronic nighttime cough and breathing issues. She wouldn’t even come into the examination room aside from a stethoscope poke. The Er team took an X-ray then hooked up an ekg. The RT gave me a breathing treatment and the ‘doctor’ gave me an albuterol script then sent me on my way. Low and behold 5 days later BOOM I’m calling 911 from work because I can’t breathe or drive, I could barely walk. An ambulance ride later (to Longmont United, thank you) and an honest examination from a doctor who isn’t scared to treat patients, My ailments instantly subsided. Prednisone?!?!? Prednisone!?!? I should send Lizzy Edelstein the freakin’ bill. Pure incompetence/indifference. Stick her back into a classroom or a lab.

Dr. Armstrong was a wonderful anesthesiologist. He made me feel so much more comfortable with a very unpleasant day. I felt completely safe under his care. Dr. Fenoglio is a clearly knowledgeable surgeon. The nurses were also amazing! Kat, Holly, and Annalise, I think. The whole nursing staff is incredible. Thank you for a great experience

Went in for foot surgery, had to be in ER before and after. Everyone was so kind I had 3 nurses and all gave top notch service/care. Anesthesiologist was great & of course my surgeon was.great as he has been The ER nurses even called me at home the next day to check on me. I know they’ve worked long exhausting shifts but they still had the best attitude and amazing care

Went here 3 years ago and somehow I keep receiving bills from them. They said everything was paid in full so not sure how this keeps happening. This is the second time I’ve received a bill years later. Also I can’t seem to get in touch with anyone who works here to discuss the matter.

If are sick or especially critically ill or in a life threatening situation I would highly recommend not going to UC Health Broomfield Hospital and definitely going elsewhere !!! Even if it is close to your location have Emergency response team : Emt , ambulance or fireman emergency response team take you to a different Emergency facility , definitely not UC Health Broomfield Hospital!!! Bad bad experience with Significant Other with heart problems ……. Under staffed , inattentive , lack of urgency and concern ! Very slow and not focused on their responsibilities : bed pans not emptied , not very concerned with cleanliness and house keeping a blanket that hit the floor and laid there was attempted to be reused rather than take time to get a clean one !!!!! A straw for her to drink water without having to sit up to drink !!! Tissue to blow your nose unavailable ! Toilet paper for use with portable toilet ! Very poor and bad experience in our opinion ….

3 stars for the care of my sister but missing 2 because the receptionists are continually under educated and some of the errors staff are quite dismissive. My sister was admitted there and taken care of, but because she had PASSED OUT attempting to get a ride to the Hospital, staff claimed they could not tell us if she had been admitted. This was either a lie out of laziness or a lack of understanding of HIPPA laws. My family were TERRIFIED trying to look for her so we could be there for her. When my mother called, thr receptionist said "she seems fine, you're welcome to come down", my sister was NOT fine. She was still in critical condition. I understand not giving that over the phone, but you don't say "they seem fine". Care in Denver was FANTASTIC. Here is some information from Acluorg so the receptionists can readit, since they don't get trained, aparently. Q: Can I find out if my loved one is a patient at a particular hospital? A: Generally, yes. Under the HIPAA Privacy Rule, if you ask for a loved one by name, a hospital or medical facility can usually tell you if he or she is a patient at its facility.[iii] There are instances, however, when a hospital or medical facility will not be able to tell you if your loved one is a patient at its facility, such as when your loved one instructs the hospital not to disclose any information about him or her, or when the hospital maintains a policy of not revealing any patient information, unless otherwise directed by the patient. (Such a policy is not required under the Privacy Rule, but has been adopted by some hospitals.)

My experience here overall was pretty well. The doctors and nurses were great. However, I’m giving a 3 stars because I walked in and stood 15 minutes in the Emergency Room waiting for someone to check me in. The lady that sat in the front was “in another room”. You should probably have a few people at the front desk of the EMERGENCY DEPARTMENT. I had to walk the entire bottom floor before knocking on the door to find someone to check me in. Luckily mine wasn’t a life or death situation. If someone came in with a life or death situation they’d be in a lot more trouble than I was…

We had the best experience there this afternoon with the lab technician Turbo, she was so good at what she does. I have always had issues and it took her seconds to get both me and my wife. She was very professional and made us feel comfortable.

Dr. Geoffrey Ferril and his entire support staff at Broomfield Hospital were absolutely fantastic when I had my sinus surgery in November 2023! Never have I received such wonderful care and attention to detail when it comes to healthcare and making me feel comfortable! Everyone there should be commended!

By far Broomfield Hospital have been the best hospital I've had to be admitted to I was sent here from Aurora South due to their ignorance and not knowing what was wrong with me but once I came to Broomfield they treated me with nothing but royalty they checked on me every hour on the hour they brought me ice chips whenever I need it clean gowns cleaned the shower after every use every time I got out of my bed they changed my bedding I can order whatever I wanted to from the food menu and they also provided a guest tray for my mother who stayed the past few days with me I would recommend Broomfield hospital to anyone that needs Health Care this hospital was the first place to diagnose something that's been going on with me for almost 10 months they were very patient and very calm and very understanding every employee remembered my name and remembered the situation I was going through or past history that I told them about myself if you are looking for a comfortable homey like hospital to be care for I truly recommend Broomfield Hospital the whole entire staff is awesome even the dietary AIDS in the cafeteria they also have volunteers that walk around with companionship dogs and activities so you're not bored will be my go hospital from now on rock on Broomfield Hospital 🥰🤟