Made an appointment 3 days ahead because I have been feeling sick for over a week. I got in at my appointment time just for them to say my doctor called out and said they could see me a whole week later. Do not come here. They have bad ratings for a reason.

I was skeptical to come here after reading all the negative reviews. I’m glad I ended up going in because Diana was absolutely AMAZING!! When I first went in the woman at the front desk was really nice and friendly. After I was checked in I waited about 5 min if that before getting called back. The nurse was also nice and attentive. My wait for the Dr wasn’t bad either about 10 min. When Diana walked in I just knew I had made a great choice to go in. I voiced all my concerns to her and guess what…. She ACTUALLY LISTENED! I truly wanted to cry because every Dr before her was hearing me but not really giving any solutions. I wish there were more Dr’s like Diana because she really cares about what she does and that means so much to me. I will recommend her to everyone!

I've been going here for over 2 years. It's been ok. Recently I had to be hospitalized for a pinched nerve in my back and torn labrum in my hip. After I got released I was told my PCP would be in charge of my pain management until I seen the specialist. That would've been 2 weeks. They refused to prescribe me medication to help with the intense pain and told me to return to the hospital. Obviously I'm switching providers all together scl health could care less. Please go to a provider that cares for their patients.

This clinic was good enough to "find an endocrinologist" for me. When setting up my followup appointment, the endocrinology receptionist told me they don't take my insurance. Yes, months after seeing me the first time. When I questioned the receptionist, she told me it was my responsibility to verify that my insurance is accepted. So, be careful, they don't necessarily have a clue when referring you. I will be avoiding SCL Health for future care.

Waste of time. I scheduled a week ahead of time and they failed to let me know that my appointment was canceld because the Dr decided to change their plans. I did not find out until i drove half an hour to get here. For a place that is supposed to provide treatment and care to people in need, this office is doing a horrible job and should not be open. Receptionist was uncaring and unhelpful. Go anywhere else if you need to see a medical professional.

This practice doesn't care about the wellbeing and life of their disabled patients. I have a fainting disorder as well as mobility issues that were treated in this practice, and because I had to stop going due to an abusive partner that I fled, they're refusing to write a letter stating they've treated me for my disabilities that my assistance animals help keep me safe for, for my new housing to flee the abuse. they want me to establish new care, although the timeframe that will take, will negatively impact my heath if I am unable to have them in that time frame. this means preventing access to lifesaving care. I'm sure they'll claim there's nothing they can do, but if my psych provider from the same state can do it, why can't my primary care doc who treated me for the conditions that could cause harm without my medical aids. If I faint and hit my head because I don't have access to deep pressure therapy, or if I can't access my epipen due to anaphylaxis and my dog can't bring it to me I could die. If I fall again, I could hit my head causing head trauma, and my dog provides mobility assistance. They are already registered in the city as service animals. My landlord literally just wants a letter stating I've been treated by the practice for my disabilities. they don't care. I'm genuinely disappointed that not only has this doctor essentially just blamed my weight for all my health problems, that he genuinely doesn't care that I need this letter for my safety, FOR SOMETHING HE TREATED. I am aware that I hadn't seen him for almost a year, but how am i supposed to escape an abuser and drive myself to the doctor when I'm disabled and wasn't allowed to leave? I have documentation for the psych tasks they provide but all i needed was a letter stating you treated me for my physical disabilities and that my assistance animals help me navigate life more safely. If you're able bodied you probably won't have to worry, but if you're disabled I would think twice about using this practice, as well as being extra weary if in an abusive situation and ask for everything in advance every visit since you'll never know when a partner will prevent you from healthcare, allowing this practice to decide your health doesn't really matter, even if it's not your choice you weren't being seen.

7 hours after my appointment and I am still beside myself. I’ve never felt more dismissed, more unimportant, and more anxious after seeing a physician. It took every ounce of bravery I could muster to make an appointment for a sensitive issue and I left feeling like a discarded piece of trash. Dr. Melendez truly doesn’t understand the meaning of “do no harm.” I don’t have words to describe the experience I had today. My health is worse off because of her. I will never trust her or this office with my healthcare needs. How is this woman practicing medicine?

Nurse and Receptionist were so rude if they hated their job. nurse got upset because I didn’t know the difference between a UTI and Ulcer, she got upset because I wasted her time testing my urine when she didn’t even check me in my Vaginal area, and she could’ve find out the actual cause sooner. They are not thorough with their practice. They will leave you in your room 25min or more without any acknowledgment of what is going on next. I left without being discharged.PLACE IS A JOKE. WOULD NOT RECOMMEND

Not only did they completely dismiss my health concerns, but they try to belittle my intelligence and told me that they couldn’t see any information from a full blood work up on my hormones. When I’m having so many problems if I die, it’s probably because of these people.

The worst healthcare providers I have ever dealt with. I sent an email through the portal to Elisa G Melendez (not even putting the DR. before her name as she doesn't deserve it) for my yearly mammogram, three weeks later I am still waiting for a response. The staff is just as useless.

I am supposed to get an order for an MRI for next week as my liver is endangered. Dr. Melendez wants to schedule an office visit to discuss, it defeats the purpose as she isn’t available until January. It’s a little unfair and frankly this makes me feel like she doesn’t care about my health at all. Go somewhere else to avoid the feeling of being helpless.