1/5 ADRIAN C. 4 months ago on Google
Day
one:
Lost
my
cousin’s
reservation.
Luggage
cart
was
broken.
Pool
was
closed.
Ice
machines
were
broken.
This
all
happened
and
was
noticed
before
we
got
to
our
room.
Day
two:
In
our
room
we
noticed
a
small
sign
that
says
they
charge
$12/day
for
parking.
(This
is
stated
on
their
website.)
Doesn’t
matter
if
they
can
prove
that
you
parked
there
or
not.
If
you
arrive
in
Uber
or
a
taxi
you
will
be
charged
for
parking.
No
soap
in
shower.
Water
leaking
through
wall
in
carpet.
Pool
reopened
and
my
son
and
Neice
were
coughing,
pink
skin,
pink
and
irradiated
eyes.
Took
multiple
showers,
eye
drops
and
tea
with
honey
to
feel
better.
They
didn’t
offer
to
move
us
to
a
different
room.
Never
said
they
would
try
and
fix
the
leak
or
call
a
plumber.
Assistant
manager
TORRENCE
said
they
couldn’t
comp
our
stay
because
we
made
reservations
through
a
third
party,
even
though
they
had
our
credit
card
and
could
decide
not
to
charge
us
for
all
the
inconvenience
with
the
pool.
He
promised
to
take
off
the
parking
few
and
didn’t.
I
asked
if
they
could
get
us
a
free
stay
at
another
one
of
their
sister
hotels
under
the
Marriott
in
the
future
and
he
said
no.
After
I
told
the
am
about
the
pool
I
recommended
he
give
new
guests
checking
in
a
warning
about
the
pool
but
it
would
be
safer
to
close
it.
They
didn’t
want
to
do
that
and
refused
to
close
the
pool.
Day
three:
During
breakfast
I
noticed
spider
webs
and
chipped
paint
in
the
dining
room,
see
attached
pictures.
House
keeping
was
every
other
day
and
they
started
knocking
on
doors
at
8am
and
when
you
told
them
to
come
back
later
they
would
keep
knocking.
During
checkout
they
charged
my
mom
and
dad
for
all
the
rooms
even
though
we
told
them
not
too
and
spent
some
time
fixing
that.
When
it
came
to
getting
the
parking
fee
taken
off
at
checkout,
Kelly
at
checkout
just
kept
saying
she
didn’t
know
anything
about
and
kept
asking
for
our
credit
card.
She
wasn’t
willing
to
call
the
assistant
manager
and
ask.
She
just
wanted
our
money.
Didn’t
ask
how
our
stay
was,
no
manners
and
no
customer
service
skills.