<strong>Beware of ambush billing.</strong> Look elsewhere for empathetic care. I had been a Longmont Clinic patient for many years, cycling through several primary care physicians who each provided consistently good care. On my initial routine visit to my new PCP, Ryan Kula, he suggested three blood tests, including two that were unnecessary tests for conditions for which I'm not at risk. Kula offered no warning that these would cost more than typical lab work. I was charged $432 for a bogus test that produced a false positive, and another $1276 to learn it was negative. I disputed the charges in multiple petitions that were all denied. Today, I'm on the hook for more than I'd pay for a good set of snow tires—for completely unwarranted lab work. UCHealth used to put patients first. Technically a non-profit, it's clear that they've pivoted to exploiting patients to pad the compensation of its executive staff.

I had an appointment and called when I realized I was going to be late I was 11 mins late after the directions took me to three different buildings I called before my appointment n they said okay after getting there (after a hour drive) they told me no and I left having an anxiety attack and crying out of the lobby. They don’t seem to care about you just business. Now I have to wait until October or November to be seen somewhere else and hopefully get my medication I’m out of refilled.

Absolutely garbage. They have a ten minute grace period. I was 1 minute late, read that again, 1 minute late and was told there was no way for me to get into my appointment. As though my appointment would have actually only lasted ten minutes with the doctor. This Healthcare system is garbage. The appropriate response is see the patient for the remaining time allotted. Tell the patient that more tests can be run at another appointment etc. What absolute garbage.

They want you to arrive 10 minutes BEFORE your appointment then keep you waiting 30 minutes PAST your appointment time if not longer. When dealing with a sick child who spent all night in the ER and has been throwing up and had an episode right before her appointment being "on time" was just not possible. We were 10 minutes late they refused to see her. Said I could either wait an hour or come back at later time. If you want to be sticklers about time then make sure your doctors are also on time. There was a big white board that said every doctor was running at the minimum 20 minutes behind so they could have seen her but they chose not to. My family was born and raised right here in Longmont. They lost an entire family of patients today.

I love my primary care doctor (Dr. Cavender), but my experience with the billing department has been beyond frustrating. My insurance company requested additional information for an optional test, after personally following up with UC health multiple times (at least 10 phone calls), insurance still hasn't received the supportive document and UC Health billing just sent me to credit collection. When I called UC health billing asking them to follow up with insurance with the required information, the rep said there's nothing they can do and I should just pay. Utterly frustrating and unhelpful.

The area is not laid out well. Two separate buildings with little or no signage. Handicap parking 50+yards from either entrance. Inefficient people at reception,. Of course I got sent to the "other building" so I had to go through the registration process twice. I wasted over an hour on an x-ray that, as it turns out, I didn't need.

This is a review for mary sheridan. I scheduled an appointment a month in advance. Two weeks before the appointment I was switched to telehealth. I don’t want telehealth so I was told that I couldn’t come in until mid April even though she was going to resume in-person appointments three days after my original appointment. That means that I will have to wait 2.5 months for an appointment. That does not seem fair. These people don’t care about patients. We are just a transaction.

Waiting three months to be seen by an ENT for a ruptured ear drum. Have not personally been seen by them but the wait is very disappointing.

First pregnancy, high risk. 12 week appointment. My appointment was at 2:00. Didn't see a doctor until 2:45. Then when she finally came into the room, she just asked me if I had questions. Took my vitals and said "congratulations on the baby" didn't even open my chart to review results. I had to suggest my own tests for underlying health conditions I thought we should check. Her response was "that would probably be a good idea" absolutely awful level of care and a total waste of time. Both appointments we have had so far were late. Going elsewhere for care. Recommend others do the same.

Nurse practitioner Corinne Brock is a complete quack, and I am utterly dissatisfied with her care and lack of professionalism. I am truly stunned that she lacks basic knowledge when it comes to conditions such as Osteopenia, and that causes for them, such as celiac disease. Not only ignorance, but her wanting to question my prior diagnosis because its supposedly "unheard of" for someone my age. She lacks empathy, and general knowledge. Also-- she proceeded to write me a prescription after telling her multiple times that I am against it and not interested. As for one of the receptionists at X-Rays/Waiting room 2 area--- I'm quite taken back by your attitude, and assertion of false rules, such as "masks are required". I was in the facility for an hour and spoke with roughly 5 faculty members in total, and got checked in with no mask (per no local mandate, and no signage suggesting otherwise), and you demanded I put a mask on before you assisted me. Even when calling the clinic, the automated message states that the clinic ASKS not REQUIRES any facial covering. That was completely uncalled for.

This place is beyond incompetent. Have had a family member trying to make an appointment, which takes at least 3-4 times calling to do so. The clinic says he cannot make an appointment without a referral. He receives a referral. Then they say they cannot make an appointment without being an "established patient," despite any referral. You can make any appointment with any UC health doctor in the state of Colorado, EXCEPT this clinic. It's just absurd. Nobody is helpful, and there is no manager to reach out to.

I got a bill for an office visit, with an hourly rate of approximately 430$ per hour to talk to the doctor. I called the front desk to understand why this rate was so high. They told me to talk to my insurance company about it. I asked them to clarify how the insurance company sets their hourly rates, after a few minutes of this the receptionist told me it wasn't her job, and that I should "learn what a deductible is, and get better health insurance." She was rude and condescending. I wouldn't recommend this office. I would recommend any other UCHealth over this one. That all being said the doctors there are helpful and kind, just not the receptionist.

Requested a prescription refill via the UCHealth online portal on Tuesday - its Friday, no update. After calling in the rather terse lady informed me that they have (seemingly undocumented) policies of 1) 24 hours to respond to a message and 2) 3 business days to respond to prescription requests. (3 days!) Ahh you might say - Tuesday + 3 days = Thursday (or possibly Friday depending on when the request was made) But Oh No. .. its 2 days for them to look at the request then another 3 days for them to press a button to send the refill request to the pharmacy. Fair enough perhaps, but this policy is nowhere to be found or mentioned while you are requesting a refill. Absolutely dreadful process. .... But they can still get a Bill to you in less than 24 hours after seeing a Dr.

Dr Lemley and corrine are both fantastic as well as the pediatrics department. I have quite enjoyed bringing my family here. The reason is did the 3 stars Is because my gi doc dr. Marcotte is very rude and inattentive. She has no bedside manners and talks to me like I'm a child. I got shamed for not continuing a taper on vanco even though I had a set back with another infection and then my body developed resistance to the dose I was on before the other infection. She did not communicate well and doesn't listen well either. I had to ask for another prescription so I could try resuming the taper again and she made me feel horrible for asking that. She did refill, but she just seemed so annoyed. Judging by her reviews she seems to play favorites with her patients. She's very condescending too. She made me feel like she thinks I'm some type of pill addict. I don't want to be on these antibiotics, but I have to. She won't agree to any suggestions either. I guess I don't know what she expects. I message her every time before changing anything, but she takes 3 to 4 days to respond and I'm just having to suffer until she finally responds. It's just all around poor and I'm seriously considering switching to a different gi. I have aspherger syndrome. So treating me like I'm an annoying patient isn't something I take lightly. It makes me very upset.

I am a new patient. I was greatest professionally and the the woman taking my information was courteous, efficient, and helpful. Once in family medicine, all staff I interacted with were caring, efficient, and personable. I felt safe and more than satisfied with my choice.

The wait time for an appointment is 6 weeks, and then they call me one week before my appointment to tell me that she can’t see me that day and reschedule me for another day without even asking me. When I call to tell them that the reschedule doesn’t work for me, they tell me it’s going to be another 6-8 weeks to get in with any provider. This has happened to me twice now. I definitely recommend a different clinic that respects their patients’ schedules.

Landblom is the worst. My son was low on his medicine. He messaged landblom saying he's running out. He heard nothing from Landblom. So he called the clinic and told them about the situation. He heard nothing. He sent another message saying he's out. He heard nothing. He's out now and shouldn't run out of his medicine. Thanks a whole Hell'va lot Landblom.

The people are 5 star the three star review is for the genius who makes customer service for your online account 8 to 5 someone needs to tell them that @ 722pm that there are issues and no one is there to serve your guest Hmmmm don't need a degree to figure that out!

Geez. I called for an appointment and all the girl could talk about is insurance payment. She wanted to schedule me out two weeks to ensure insurance payment. OMG!

I've had nothing but positive experiences from all staff here. Not sure why there are negative reviews as I've never experienced any of this since I've been going. In fact, I drive from Lone Tree to visit because of the great care I've received.

Tanner, thank you so much for helping me. Mental health crisis. Patient and kind with me. didn't have any openings but referred me to a place that did. I won't forget this. thank you

As the first time visit, the family doctor charged the additional money for setting up the connection with patient. It is very rude to patient, if the insurance does not fully cover it.

UC Health will be dishonest and misrepresent billing, and then rely on the fact that Big beats Small to bet you won't seek action against them. I had happily gone to the doctor her for years before UC Health bought Longmont Clinic. It was ok for awhile, but last September, a routine preventive care visit became a relatively small but morally offensive issue. I was misled and told that routine bloodwork was preventive (they billed it as diagnostic). I had labs done at the Longmont location like I had for years, but this time they sent it to Longs Peak Hospital without disclosure, even though my insurance confirmed the normal Longmont Lab could have done it. It also happens that Longs Peak Hospital was the single most expensive place to get this lab work done within a 100-mile radius, according to my Anthem estimates. I appealed, sending over the cost difference (hundreds), explaining the lack of disclosure and poor communication, and requesting explanation...they only quoted the consent to care form you sign, which quite literally states they can provide any service they deem fit short of knowingly misleading you about in vs. out-of-network. Apparently anything that comes out of the mouth of your doctor, their reception staff, laboratory staff, etc. cannot be relied upon (it says this in their disclosure, go find it yourself!). It's never occurred to me to get every detail of a doctor's visit and lab orders in writing before to provide item-by-item consent, but apparently that's the reality with UC Health. Instead of and correcting their mistakes (they kept referring to my visit as "Longs Peak Hospital" even though it never was), they kept stating that I received the provided services and directed me to only phone in inquiries (they closed the online message app in my online portal, so I couldn't get responses in writing from them). TL;DR --> UC Health verbally misrepresented preventive services, misrepresented the lab they wanted to send bloodwork to, and because it's all "in-network" and you "consent" to their services, you're out of luck. I will avoid UC Health in the future.

I was so nervous to go in as I've never had a primary care doctor before. I walked into the building with no idea where I was going and right away someone called me over to get me checked in and told me where to go. The assistant who took my info (Amanda I want to say) was so nice and fun and helped me feel much more comfortable. I went in to see Marina Fletcher, she was so helpful and sweet that she made me actually want to go back. I've never had so much confidence in my medical care. Thank you UCHealth!

All positive experiences! The staff at UChealth Longmont is amazing. Some of the most thoughtful, honest, communicative and competent healthcare I've received in the states. Dr. Sarah Lemley is a champion! She heard all of my concerns, made appropriate referrals and checked in on my progress. It's the first time I've felt like I have a partner in achieving my long term health goals. Also, A special Thank you to nurse tran in blood draw, you were delightful and I hope you won the Powerball.

Three different experiences and by far the worst 'care' I've ever received. They don't listen to your needs and what you know has worked in the past. Feel very dismissed and staff is very condescending.

Since Karen Delveccio and Dr Pfieffer have retired this place is the worst. Do not see Sarah Lemley unless you want to waste your time. I had to call 4 times with urgent requests for a call back and on day 4 finally got a return call from a rude customer service rep. I’m leaving this place after more than 31 years. Terrible.

Check in was so fast! My nurse at the blood draw lab was Sara (or Sarah? Didn’t look at name tag, whoops!) who did an AMAZING job. I was nervous & Sara was sweet & checked in on my feelings, made sure to describe the steps, & was all wrapped up before I really noticed! Great clinic, will go again.

Dr. Stephanie Dettlebach is an exceptional physician. She takes her time with you and really listens to you, addressing all of your concerns. She is also a very kind and compassionate person. The lab technicians are also very good. It was packed the other day and because of COVID social distancing between seating, they gave buzzers so you could wait in the main lobby or in your car. First time I had ever had to wait over 40 minutes for labs, but they handled it very well.

Endocrinologist are busy these days. It's more than impressive at how well they're keeping up. It wouldnt be a bad idea to do what homework you can & bring a checklist so you'll hopefully both be on the same page until the next visit.

Attempted to see a doctor at this UC health as a new patient. The month and a half wait was fine, when THEY canceled and told me I needed to reschedule due to the doctor going on vacation…it would have been another TWO MONTHS on top of the month and a half. 3.5 months to receive “care”