What can I say, my primary care doctor is amazing but when it comes to other services this place is a joke. If they are not throwing you in collections because they don’t run your secondary insurance and never make calls to tell you that you have a balance due because of their error. I also scheduled am MRI 3 weeks ago and they call me the day before it’s supposed to get done to tell me my insurance won’t cover it and that I need to go to a free standing facility and now I gotta wait another 3 weeks. Zero stars UCH.

Went to visit a family member who was ill and needed surgery. Google Maps directed me to the back of the hospital where there were like six different buildings and several parking area. I finally drove all the way to the front and went it thru main entrance. Once inside it was even more confusing to get around. 5 different elevators to different parts of the hospital. After much confusing I was able to find my relative prior to surgery. The nurse told me what procedures they were doing and even took my name and number down. I returned home. After surgery I received 2 separate phone calls from both surgical teams. That was outstanding 👏. I have never been more impressed by a medical team and this one. Thank you for your care and understanding of families.

Complete lack of transparency in billing! My doctors where good but when I ask for an itemized bill. I just get a bill of what I owe with zero explication. 3 attempts! I understand the estimate concept but at least give a full itemized bill. I’m tempted to start a website where people show all their billings. Also just keep in mind that it’s cheaper to fly to Europe to have your health needs taken care of even with no coverage over there.

The mental health facility here is atrocious. It's filled with passive-aggressive workers who seem to ignore my concerns. I wanted to move my car but they wouldn't let me. If it's gone when I get back, I WILL kill myself with either a high surface, traffic, or bought poison. They are ignoring that too. I've been here for over 12 hours

I went to the e.r. a few days ago..by ambulance. I was there for 5 hours! And they didn't even catch that I had thrush. I do NOT want to go back! I'm struggling in pain now. Who wants to wait in major pain and sickness for a 2nd time?! Not me. And instead of wheeling me out in a wheelchair..they said there's the exit!

Read in National paper where your facility cut off a man’s waist length hair without permission, makes me wonder what else your facility does when know one is watching. Very barbaric and unprofessional to say the least. Hope your staff involved in this is disciplined to the highest level.

Came into the ER at 3 AM with extreme back pain, the security when I was checking was downright disrespectful and has no sense of empathy. She was intimidatingly STARING me down like I was being dramatic, seemed annoyed and rudely responded to my partner about where to stand in line like we were incompetent. Nurses and doctors were amazing with me though! Took my concerns seriously, I almost left feeling happy but that female security guard needs to be fired or taught some basic human decency.

My baby was born in this hospital. But they typed my name wrong(You can see my name was so simple, how can they type wrong?). When I was applying my baby's birth certificate, I had to pay 33 dollar extra to correct my name on the certificate paper. When my baby was just 3 month, I called the hospital and they said they cannot correct my name and told me to visit the birth certificate department. When I went to the birth certificate department, they told me the hospital was responsible for correcting the information. After 3 years, the birth certificate department could finally do the correction for me, but they charged me 33 dollars. The birth certificate department staff told me if I can contact the hospital to make the correction, then I should not pay any extra. So all the fault was from this hospital and they just lied to me. The hospital owes me 33 dollars.

Walked into the ER under my own power, got x-rays and an EKG, was told I was fine and walked out under my own power. Imagine my surprise when I got a bill for almost 10,000 dollars! Most of it is an "emergency room fee". I was charged at the highest level even though I only went in as a precaution. I tried to dispute the bill and according to them they charged me correctly. I understand paying for the services I received and even a fee for using the er But 10k?? Really? How is this legal?

Such a Big Hospital, plan on coming early and waiting, I think the volume of people puts them about 1 hour behind so matter what the procedure, they have a nice cafeteria with good selection except Gluten-free so bring your own Breakfast and lunch. But if you are there eairly enough the coffee shop has Gluten-free individual Banana bread poppy seed bread. The staff is what makes this Hospital with their understanding and compassion.

Worst experience ever. Nurses were very nice and helpful but care providers (except one doctor) never listened. Decided that it’s hopeless to treat the patient despite the normal results for blood, x-rays. MRIs, CT scans, etc. They told us that there is 0% chance of recovery and he has a few days left which is absolutely incorrect. Extreme pressure on the family to accept the doctors decision to stop all treatments and put the patient on hospice care to end his life. This is not only unprofessional but it crosses into un ethical. This happens when doctors completely ignore or dismiss family concerns or opinions and decide to act like gods and end patient life despite the medical tests results and the family imploring them to treat the patient even with 10% or 5% chances of getting better. Despite the patient being completely covered by both Medicaid and Medicare, the providers resorted to obscuring the truth and making false home care promises to the family just to get the patient out of the hospital. Shame on you. You took an oath to save lives not deciding to end them even when the family is begging you to help the patient. Shame on you.

Dried Urine all over my room to start. And then a major HIPPA VIOLATION! Serious legal infraction. I have already spoken to an attorney. The first one I called told me to not speak, type this up and wait for him to arrive. Know your rights. Hospitals bank in the fact people don't know anything about what HIPPA really covers.

I went in for an annual physical. I have a strong history. Had breast cancer and then ten years later , had a mass in my colon that was cancer as well. I have chronic kidney disease/failure. My "physical" was done with all of my clothing ON, and me sitting upright on the exam table. My lab work was drawn. I left. When I arrived home and looked in my computer, my results were ready.. There were NO KIDNEY function tests even done and my History and Physical stated that my abdomen was soft, non-tender and had NO MASSES.... I am truly amazed that this could be determined without even checking my breasts or abdomen.... I want to congratulate the WISH clinic on their new development... The completely non invasive, no-touch physical exam... The Crystal Ball of medicine. I am horrified that this fiasco passes for health care.

My daughter and newborn granddaughter had the worse labor and delivery experience known to man. I will be writing a formal or official complaint to let as many people know what transpired so this doesn't happen to another family. Right now, I am fore warning you, that you should try another hospital, anything other than University. Our baby ended up in NICU on account of their practice and health administration. Thank God we are out and receiving the best care for both of them through other practices and Children's

I wasn't going to leave this review but recent matters lead to spreading awareness. I currently see Dr. Turin Moore and though I've only seen her once we clearly don't share the same standard of care a doctor should have. Let me start by saying that I have been re-diagnosed with cancer and when reading upon my diagnosis I found out that it can metastasis in my lungs. 1) When I asked if I should have a scan of my chest, she responded with saying that I had a scan in 2017 and nothing was found, that if I wanted one, I could. So, in 2022 she was comfortable going off of scans from 2017!!!! 2) When I asked her to run some tests regarding where my body stood as a whole, she was not interested in doing so. She said she didn't understand why and how knowing if I was deficient in vitamins would that help me make decisions regarding my care. The fact that she didn't care to understand how MY BODY was functioning says A LOT. 3) I began looking for other endocrinologists who were capable, and when asked for a referral to a different provider, she called to explain that she WOULD NOT REFER ME to someone else because "she doesn't know how and doesn't refer her patients to other docs in the same field as her. Yiiiiikes. Do not go to her, if you have her, you might want to run. After the minimal encounters I've had with her she is against advocating for yourself and your care!

Staff need to be more compassionate, listen and care for their patients and understand their financial situation. I lost $13,000+ because of a poor professional decision. My dispute was ignored, got no legal financial support, nearly was homeless and suffered almost 2 years to pay off the unfair billing which wasnt my decision or fault. Dont steal from working people.

This place sucks don't trust the cardiologist team at all they said because of my side pain I have to be admitted for 6 weeks got my blood pressure high. Blacked mailed me by saying if I don't stay they won't fill my meds..then telling me if I leave after my test tomorrow that's my choice but I could die if I don't. Please don't trust this place I hate being here crying in pain and all they did was say sorry. Stay away from this place. Especially a doctor called Maxwell they raised my my blood pressure so bad I can't get better and will be filing a complaint against this place

Dr. Barron was very thorough in keeping braces on over a year past teeth were visibly straight and eventually insisted they come off. We made great progress and all those years were to me worth the result. With this aspect I was very happy. However upon braces removal they give you a retainer. Most responsible orthodontists will keep a record of the mold or at least provide to the patient the mold so they can order retainers to keep their teeth as straight as the day the braces came off. This was clearly communicated to be the case upon braces removal. However, every time I have needed a new retainer because of a small crack they claim you must come back in and get a new mold which is absurd in cost and looses progress in teeth placement. I mentioned that this was communicated to me that a mold would be kept on record and was told by receptionist that has never been the case in all 16 years she has worked there. I remember what I was promised because no kid that has had braces wants to loose all progress and have to get braces again. I do not appreciate being gaslit as that was what was for certain promised to me. I tried offering a rational solution and asked if I could bring or ship in my old retainer I wished to replace with small crack to get a replacement and was told in a condescending manor that would never work. They have no plan or process for folks that move away in adult years and simply need a replacement retainer because they want you to come back as many times to charge you for a retainer to keep your teeth in a worse spot than the day braces we’re removed.

This is a horrible hospital to come too one of my family members was shot at a party and we rushed over her to see how she was doing and they would not tell us nothing nobody came out to help us we asked for the doctors over and over again and nobody came to help us. There was one of our family members boyfriend we knew yelling and causing trouble that we had no part of, and the police wants to come in and tells us that we are trust passing and we need to get off there property we told them we had no part in this but they did not want to listen so we asked for the head doctor why do we need to leave and he said “that we were causing problems and we need to leave” so we asked is our family member okay is she breathing at least he said for that “person protection we can tell you anything because we don’t know if you are even her real parent,” like how is that possible when we have been asking over and over again can we see her how is she doing is she okay is she even breathing nothing but the security guards laughing at us and make jokes about the incident outside. I hope this hospital will change there ways and be better because what you guys did was wrong.

***01/22/2023 UPDATE: Not only am I continuing to get the runaround from these incompetent “professionals” since leaving the hospital, but every department/person I have spoken to in an attempt to remedy this situation has given me different instructions on how to go about fixing my medical chart notes, obtaining a written apology, etc. The patient advocate has been incredibly condescending, once she finally got back to me. The Health Info Dept supervisor called me a liar when I was relaying to her the events that occurred - she flat out said, “I don’t believe you.” In addition, they all seemed to be annoyed, and treated me as if I was wasting their time due to the fact that I have a bad stutter and it takes me a little longer to get my words out. No patient should be made to feel lesser than or disrespected in that way, or to feel the need to apologize for stuttering (which I have no control over). Furthermore, I do not appreciate being lectured by those that do not have all of the facts. I was basically being told to “shut up” because I needed to listen to what THEY had to say … when they were clearly not listening to me in the slightest. There is absolutely no excuse for treating a patient in this manner when it is actually the job of the patient advocate and supervisor to listen in order to reach some sort of amicable conclusion. They all lacked basic customer service skills and empathy. I have never been treated so rudely, and I will not tolerate their discrimination, lies, and contempt. This was an absolutely horrendous experience as an inpatient. I find the reply from UCHealth to my initial review to be utterly lacking. The responsibility is on the hospital to make it right at this point, after I have repeatedly requested to speak to someone higher up since the individuals I have spoken to so far have been completely unwilling to even meet me halfway.*** While in the hospital, I requested to speak with a patient advocate or case manager, but was given the runaround by the PA, Charge Nurse, other nurses, and phone operator. After leaving the hospital I am still getting the runaround. No one in the “Clinical Excellence & Patient Safety” department has answered the phone after multiple calls, and no one has returned my messages. I could not get any help while I was an inpatient, and that trend is continuing since I checked out of the hospital. Unfortunately, I have had numerous hospitalizations within the past 10 years, and this is BY FAR the worst experience. To top it off, upon reading through my chart notes from my stay I found several blatant lies, convenient omissions, and discrepancies about my medical history and stay at the hospital. This is completely unacceptable, and has real-life consequences regarding false information about my health issue. FIND ANOTHER HOSPITAL that actually upholds patient rights and patient advocacy!!!

Yesterday, I had an unsettling experience that led me to visit the emergency room. The discomfort I was feeling was quite concerning, but fortunately, my visit turned out to be an incredibly positive one. From the moment I stepped foot inside, starting with the friendly security guard and the intake staff, I was met with a team of amazing individuals who were not only helpful but also displayed a genuine sense of positivity and kindness. Although I regret not being able to recall everyone's name, I do remember meeting Dr. Adams during the triage process. Following that, I was assisted by a team of dedicated nurses and a nurse practitioner. Without exception, each person I encountered was not only kind and professional but also went above and beyond to help me in my situation. Walking into a large hospital like that, one might assume that personal care may be lacking. However, I can confidently say that my experience was quite the opposite. The staff demonstrated an exceptional level of care, providing me with the assistance I needed and ensuring that I felt supported throughout my time there. I want to express my heartfelt appreciation to everyone who played a role in my care. Your kindness, professionalism, and willingness to help made a significant impact during a challenging time. Thank you for your dedication and for making my visit to the emergency room a positive one.

I want to thank the ICU for such great care of my family member. It's appreciated. Thank you Dr C. Enix and assistant Meredith for listening to me and my family to help in care. Thank you Nurse Chris and Nurse Allyson you rock! Blessings to you all in life. I thank God for you. Be blessed.

The security on 1/28/22 in the emergency area is very rude and unprofessional. There are people including myself waiting to hear back from our loved ones, and security has no consideration of the people waiting. They are loud, they’re cursing with one another and talking about their personal life as if everyone wants to hear. I hope they get professional security and not these loud mouthed girls!

I've been really sick the last 2 years and have spent roughly 7 months off and on laid up there usually for several weeks at a time and the doctor's are typically nice and informative but the nurses are definitely top notch. They are knowledgeable, kind, understanding and there are a few that go out of their way to make sure the patients are well taken care of. I've been in lots of hospitals in my life and this one is definitely the best. Oh and the food is pretty awesome for hospital food

Having read reviews I was a little hesitant to bring my 8 year old here to the ER for her arm. But I thought I'd give it a shot since moving to Denver. I have to say although it was a little wait maybe in total like an hour we were in and out pretty quickly. Everyone was gentle with her and always let her know what they were doing and even did blood pressure on her other arm. Luckily it wasn't anything major except bruising and a sprain. They even gave me a wrap to use for her to help keep her comfortable for the next week or so while she tries to get better. Overall a pretty good experience.

I arrived to the ER on 05/20 due a serious health condition and the staff there were able to quickly determine what my problem was. The ER staff were able to quickly perform a procedure to help me start on the road to recovery. I was then admitted to 3rd floor and staff in the ward I was in were amazing. I do not want to name any of the staff for privacy reasons but all the staff that were on my care team were amazing individuals that I would like to meet away from the hospital but would rather not meet in the hospital again. Everyone did a great job, thank you all from the bottom of my heart.

One of the worst experiences of my life lead us here. They treated my my family and I so so well. The ICU staff were nothing short of compassionate and amazing. Their social worker and Chaplin where at arms reach every step of the way. Truly a place full of love and healing. I feel almost indebted to them for the love, respect, patience and support they showed us in such a chaotic and heart wrenching time for us.

Our stay at UC Health was unplanned but nonetheless outstanding. Our daughter was born at 36 weeks and from start to finish our experience was comforting and reassuring. Doctors and nurses really showed they cared about our daughters health and made it their priority to remind us. I can’t say enough to express our gratitude to everyone involved in our long stay. Our little girl is doing well and our stay at UC Health left a lifetime impression. It takes a team to care for your health and they never failed to provide a level of care to show it.

I came here to be assessed for a transplant. I went through a lot of tests and after 2 years had my transplant here. The staff was amazing and had me up walking the first day after my transplant. There were a lot of students training but whenever I asked for anything they were happy to get it for me. After 4 days they let me go home and I was able to ring the bell before I left.

Absolutely love this hospital! They took such good care of me when I had my baby. All the nurses and doctors were amazing and answered every question or concern we had. The doctor who delivered my baby (I can’t remember her name unfortunately) was such a bad a$$! This was my first baby so labor was taking a bit. I was pushing and pushing but she had to get called to the room next door as that baby was Ready. She came back about 20 minutes later, washed her hands, put some gloves on and was like “let’s do this.” What a queen! Added the photo of my husband and the “dad walk” 😅

Went to this hospital during vacay to get emergency surgery, was all alone and the doctors and nurses were so nice and comforting to me! They did a great job and helped me and my family in FL feel at ease. The cat scan nurse, the all girl OR, and my pacu nurse, thanks for all the laughs! :))

I guess everyone has own experience through this hospital. I got hit by a car and broke my tibia. I was being forced to not look at my foot because it was really really bad. The minute this hospital took me in. I had at least 20 people waiting for me to arrive. They could see I was scared. From then on. I have been blessed with nothing but amazing doctors and nurses. If any one of them see this. I just want to thank you for saving my life. Saving my leg. You will forever hold a spot in my heart.

The facility is very pretty and clean. The hospital staff have been phenomenal and their expertise is so well rounded. If something even borders another type of illness, they consult each other and make the patient feel at ease. There were 2 times there were situations less than ideal. I was with a family member who was having a stroke. The ER security were talking and one person mentioned that we were in the way of her conversation so she had to get away from us. She also was talking very loudly about me behind my back about me specifically. But I did not address it because I had to help someone. And the valet staff usually hold your keys until you tip them. Outside of those 2 scenarios, I have never encountered anything negative. I also would like to say that I value the care team at this hospital so much that I had my mom transferred here from Swedish.

Very expensive, will dismiss you and send you back driving two hours because you did not arrive by their late policy. Obviously you owe them, charging thousands for a routine procedure lasting 1h is so much work after all.

The spine center at this hospital is the best I’ve found in Colorado I’ve been to two others with two surgeons 7 surgeries for which there was no comparison. Dr Michael Finn and his team are the best, there’s no question about his surgical skills and he has surrounded himself with top notch professionals that make up his team. A big thank you to the entire team.

Had to get my blood drawn. Both ladies were super friendly and pleasant. Service was professional and efficient.

Google says they rate #1 in Colorado, but try calling. I tried calling twice to speak with someone, both people that answered the phone were completely unhelpful. You say a keyword and they immediately transfer you to a department you don't need or hang up on you.... Completely useless. They may be good in person, just don't need to call and speak with anyone on site.

This hospital has always taken good care of me and my daughter especially when she came so early and more even after me going to aurora south twice and being misdiagnosed and given poor help there I got all the help here and the nicu staff was amazing I got there now for my current pregnancy and it's been nothing but amazing g and helpful this place needs to get better reviews because it's such a good hospital and everything and I even worked there for a couple months temporarily and it was amazing and I believe this hospital should be high recognized for having a. Great team and employees ND more

If you want a place that values your life avoid this hospital at all costs. Arthur Janis’ hair was cut off without his permission! How much more do you want to take from them; their land, clean water, their lives, and now their sacred culture! Do better Colorado