Make sure you know that this urgent care will charge you both the urgent care copay and then the provider will also pay you a fee. I’ve spent hours on the phone with Children’s, my insurance, and CU medicine (they provide the providers here) to understand why an urgent care would also have me pay for the providers. When I spoke with one of the reps from Children’s billing, department, she was very matter-of-fact “yeah, they probably went over it really fast but they had you sign that you knew there were two different fees for the provider and the hospital.” I was at the front counter longer than my daughter and I were in with the doctor, so pretty sure they could have been a lot clearer. Also, I was not impressed with the doctor. For going to a specific place that works with kids, besides offering a popsicle that my child didn’t want, the visit was no different than going to a regular urgent care. The doctor was with us for not even ten minutes. If you’re just going for a strep test, etc, go to a regular urgent care. Definitely the first and last time I’ll go here. P.S. I’ll also note that in addition to the copay that I paid, Children’s tried to bill me another $90. When I called to ask why, they stated it was my insurance’s fault for coding it wrong, but deleted the charge as they knew I shouldn’t be paying them additional money. Giving two stars for the deleted charge I should not have been charged in the first place.

I was there for 2 hours and 45 minutes (1 hour in the waiting room with two miserable sick children). When you, or your children are sick, it's just miserable to have to wait like that. The Doctor was very nice and thorough once we did see her, but the waiting was agonizing. I know health care is "for profit" these days - so it doesn't seem like good business to have unhappy customers - and I will definitely try a different urgent care next time I need one.

Just received amazing care for my daughter’s allergic reaction. Thank you to all the staff we saw! Based on reading the other reviews I assume I’ll also be getting some crazy bills. Since my visit was for a possible serious reaction I won’t care too much as it would have been a ER visit otherwise. But I will think twice about going for something minor.

I am thoroughly shocked to read the negative reviews! I have used this urgent care for my five children, ages 10 years to 5 months, for many years from minor health conditions to serious ones. We have never had long wait times. The front desk, nurses, and doctors are friendly and competent. I would like to address the billing/financial issues some people have posted. I have worked in the health insurance industry for almost 20 years. The fees this urgent care bill are standard, they’re not exorbitant. Most people have insurance with high deductibles, so you will pay for all of your healthcare while in your deductible period. We only use this urgent care for our children whenever possible.

Had 2 appointments told to text on arrival. Waited no response texted again for the second got a return call 26 min after first text to be told to reschedule after driving 39miles one way what a joke wish I would of read the reviews before coming here. Childrens hospital is a joke unless u go to the main campus.

The only reason it gets 2 stars instead of 0 is that the nurses were very kind and professional. However, there is a lot wrong with this place. 1. My son has Cystic Fibrosis, he should have been taken to a room to wait instead of in the waiting area because of the high infection risk and he was not. 2. I called ahead to ask if they had a flu test because his pediatrician wanted one done ASAP. They had one, but neglected to tell me until I was sitting in the room that results wouldn't be in for it until morning. Waste of my time and theirs. 3. They didn't want to do the flu test at all, and only did it after calling the pulmonologist on call who confirmed that it absolutely should be done if there is any concern of flu in a CF kiddo, which I already told them. 4. After they did the test they did a nasal clean out even though congestion was not what I came in for, then the doctor, who told me at the start she didn't know anything about CF, proceeded to lecture me about the importance of keeping his airways clear and how he can't clear the mucus himself. ALL CF PARENTS KNOW THAT. They are connected to his records at CHCO, they know he's seen regularly by the CF clinic, they saw the long list of airway clearing medications and treatment regimens we do for him, and she still thought it necessary to condescend to me and tell me how to take care of my son's chronic condition??? I didn't bring him in for a stuffy nose, I brought him in for a FLU TEST! Complete arrogant idiot of a doctor. If I NEVER see her again it will be too soon. Now I'm sitting here waiting for them to open and call with the flu test results so I can decide what to do with my son whose fever has now spiked to 104. Do NOT go here.

We took our three year old son to a different urgent care than Children's and were so disappointed with their services that we left and took him to Children's Urgent Care. From the moment we arrived, our son was distracted from his pain by the toys, great staff, and attention he was given. The nurses knew exactly how to make a frightened child become calm and engaged while they checked his vitals and tended to his head (large gash from a fall). While they gave him staples in his head they continued to make him as comfortable as they could. Every step of the process was perfect and as a parent who feels helpful in those situations, we couldn't have been in better hands.

First I need to start off by saying this was not my first visit to this urgent care. They have always been quick and helpful. The nursing staff has always been great. Thursday was my only bad experience and unfortunately it happened to be when we had a real emergency. Took my daughter in for stomach pain, doctor ordered some blood work. My daughter was sick in pain and yes a bit scared so she was crying not yelling or threating anyone, she was crying. A young nurse kneeled down and told my 9 year old that she was going to wrap her in a sheet and hold her down like a toddler if she didn't stop. later that night my daughter was transported to the main campus and had emergency surgery. All the staff at the urgent care and the main campus was amazingly great except this one nurse. I hope she gets further training on working with not just children but sick or hurt children. I do understand that they do have a hard job, that not everyone can do, however my child went into surgery still apologizing for crying. If not for this nurse I would gibe them a 10 out of 5 stars.

I will not be returning here. I waited over an hour and 15 minutes for my kid to be seen. I work in healthcare and to experience this kind of behavior is unacceptable. I was told they “ couldn’t give me an eta” after politely asking and then I was told AFTER WAITING AN HOUR, that it would be another hour wait due to other kiddos taking priority. You should NEVER ever make someone else feel as though their kid is not a priority regardless of the case. There needs to be some serious training to take place. I hope this clinic can correct it so that no one else has to experience this. Our children are our future and should be kept in consideration at all times.

I have a great experience every time I come here! Everyone here is very warm and welcoming and it seems that they all genuinely love what they do. I can’t thank them enough for putting my mind at ease and taking such great care of my little one!

Brought my 23 month old here as she was having crazy head congestion and felt badly. I couldn't get her into our normal Dr for a few days and there was no way we could wait. The staff was amazing. From front desk, nurse and doctor, they all were so professional, kind and made me feel like we were at the right place. I got great advice and left with great checkout info and notes on what to do next. I seriously am so glad this place is located so close to my home. I wouldn't think twice about coming back if we needed. Thank you to the staff!

Such a wonderful experience! The wait wasn’t bad at all (which I sort of come to expect for peds urgent care), front desk staff was so kind and the clinical staff couldn’t have been better with my daughter. Obviously, we never want to visit but I’m so glad to have this option close by.

Was visiting family in Denver and my son started getting ill one evening and I took him here because it was a children’s hospital urgent care and I got the service and care I expect from them. Super friendly and knowledgeable staff and I managed to get in and out in just an hour with my concerns for my son addressed and with next steps. Thank you!!

I've been here two separate times. First, was for an infant head injury where they were happy to admit us to tell us they could not treat it because they were not emergency and sent us to the Broomfield location. We of course still was billed for the visit to tell us to go to their other location. The second time was for suspected FPIES food allergy to egg. We were told it was a stomach virus even after we continually went over the trend towards allergy and what our pediatrician office said. Two doctors both said virus, but if we felt better to talk to our pediatrician before giving egg again. IT was not a virus! After a follow up call to our pediatrician right after our visit and then a trip to an allergy doctor, it was in fact a FPIES egg allergy. Now, their horrible billing which makes already bad experiences worse. While this location is only urgent care, they billed as hospital emergency room (urgent care level). Thus my urgent care copay did not apply. So, nothing was covered except for the physician's separate billing. So, to walk in the door, you can expect to fork out hundreds. The charge to tell you to go to their other location that will also charge you, 100+ and to be given the wrong diagnosis 275+. Then the doctors will bill you separate on top of Children's charge.

I am so bummed about this place! I really loved the proximity, pediatric focus, and really great care. However, their billing is outrageous and you'll be charged as an ER visit. "Emergency Room- general is $212.00" That is just the visit- literally going into a room and perhaps vitals. Everything else seeing the dr $200 and any tests is an up charge. Find another place to send your kiddo after hours. My bill is over $500 and my insurance isn't terrible.

I edited my review with additional info based on "response from the owner" below. Hearing "Children's Hospital" is a huge red flag to us, never again. If I could give Children's Hospital (further CH) ZERO stars, I would. Parents who schedule regular dermatology visits for their children at the Wheat Ridge location - BEWARE: CH will bill you twice, the 1st time for a "specialist visit" and the 2nd time for "facility use". When you walk in and the receptionists ask you to use their touch-screen device to sign in for your appt, there's a form (which no sane person reads in its entirety on the spot), and once you click "Accept" you agree to their billing scam, apparently. Our 10 yo had 2 visits recently, saw 2 different doctors (whoever was on duty, no consistency), the first doc forgot to take photos of the warts, you know, to help the other docs see the progress of freezing procedures, if any. On each visit we waited at the reception for 5 min, then were escorted to exam room (nothing special, similar to exam rooms at any other outdated medical facilities), the nurse took the vitals, entered info into computer (5 min), the doc came, did a visual exam, suggested we use an OTC stuff (which we already did, without success, hence, a visit to the doctor) and then used the liquid nitrogen can to spray the warts for a few seconds. Our visits were no longer than 20 min. What "extras" are you talking about in your response below?! We have one of the most common insurance plans through our employer. We wish our insurance would deny the facility use claim.. alas, they're part of the crooked healthcare system (folks, why do we let them profit off of us?!) For the first visit CH billed our insurance $884 for a specialist visit and $899 for "facility use". In all honesty, would you - whoever is writing back to me here - pay out of your own wallet $40 + $443.96 for a WART REMOVAL for your child? Or would you feel scammed? If CH was "all in" on transparency, then you'd notify patients either at the time of scheduling an appointment or when checking in at the reception - "oh btw, since you're seeing a dermatologist onsite at our urgent care location there will be an additional, much larger charge for our facility use". It would have stopped us right there. Do you realize how ridiculous your "facility use" charge is?! Why did you put a dermatologist at this office in the first place? If they're there for emergencies only, then stop scheduling regular specialist visits at your urgent care locations. What would be the "free of charge" facility alternative - having a dermatologist see patients in the hallways or in the parking lot? It's like you’d go to a post office and, in addition to the postage for mailing your stuff, they'd charge you a $150 fee for "facility use". Or when you’d take your car for an oil change - they'd slap a "facility use" charge in addition to the cost of oil and mechanic's hourly wage. Sounds crazy?? Bet some "genius" at CH network invented this charge to increase the bottom line - and now you do it 'cause you can and nobody regulates what you do, yet (!) BTW, when did CH implement the "facility use" charge? Please share with us here, for transparency. We are disgusted by the way you on behalf of CH keep justifying fake charges in your response below, all with the goal to profit off of patients. It's quite frightful to imagine what bills families of seriously sick children receive for CH "care". Shame on you all.

I'm so happy this place finally re-opened. This has always been my location of preference. Staff is amazing 👏🏼

I brought my 22 month old in with an ear infection. The staff were all exceptionally kind and knowledgeable. We were seen very quickly and got exactly the care that we needed. It was the most pleasant urgent care experience I've ever had.

Love this place. First time there we were in and out with answers and lots of help and relief for my boy. Very kind staff. Loved it. Will be back

I was happy with the staff, service, and how fast it went. No appointment and the end of the day and we were in and out. They were to the point with instructions and we were back home in no time. Thank you all for such a good experience.

This place is amazing. I couldnt be more happier with the treatment and understanding with the wellbeing that they had for my grandson and for us. We took my grandson that is 12 months old to this urgent care and they finally diagnosed it as a allergic reaction to amoxicillian. This started last week on monday. We went to 2 different clinic with several phone calls for advise that is associated with Denver urgent care for children. All of these facilities told us that the rash my grandson had was normal and continue to give him amoxicillian. After this rash turned his whole body being red and the nonstop fever. Me and my daughter decided this was not normal and decided to go to this childrens hospital urgent care. Its been a long time that Ive seen this kind of care like this here in colorado being a native of 5 generations I use to see this kind of treatment when my kids where young. They had compassion and understand for you and your child. Yous are wonderful and yous gave my family peace of mind. Thank you guys.😅😅

Brought my son in for an Emergency just to find it closed. No-longer much of a help now that they changed their hours. We need a Children's that can stay open 24hrs. We have had so many close calls where the Ambulance is racing to Children's in Aurora but has to turn-around because of the distance where we go a normal hospital that doesn't know how to treat children as well. Children's make plenty of money to have another 24hr hospital that resides in the Jeffco Area. We Donate and Donate with suggestion after suggestion but nothing changes. Maybe stop paying the Execs so much! That's not why we Donate! We Donate so you are there when we need you. Very Close tonight. Looking Forward to our next poll call from Children's.

I hope to never visit this urgent care again. I will say that the staff and providers were friendly, but that's about it. The online check-in estimated a 30-minute wait, but we ended up waiting more than three hours to be seen. Then later I received two bills for the visit. One for the "facility fee" and one for the "provider fee." I have visited many urgent cares over years and never before received separate bills.