3/5 Jean V. 1 year ago on Google
Dear
Applebee's,
Broken
Ice
Machine
happen.
However
failing
to
tell
your
guests
when
they
make
their
drink
selection
is
completely
within
your
control.
Leaving
them
waiting
for
ice
for
their
ice
tea
until
after
the
meal
has
made
it
to
the
table
is
again
not
effective
service.
Finally,
leaving
the
drink
on
the
tab
when
it
was
clear
it
was
not
consumed
due
to
your
ice
issues,
failing
to
provide
enough
ice
to
properly
chill
their
drink
once
you
do
them
"some"
ice
was
also
your
choice.
As
was
charging
me
for
the
drink
not
properly
served.
Ice
tea,
should
be
iced!
My
server
I
hope
was
new,
because
she
attempted
to
be
attentive.
She
was
not.
She
actually
paid
greater
attention
to
me
as
I
was
wrapping
up
my
meal
than
during
it.
To
my
annoyance
I
assure
you.
Being
that
I
arrived
before
the
dinner
rush
and
was
celebrating
a
promotion.
You
really
managed
to
put
a
damper
on
what
was
supposed
to
be
a
special
meal.
Why
was
the
ice
reserved
for
the
bar?
Both
customers
are
being
charged
for
their
drinks.
Being
able
to
pivot
when
the
unexpected
happens
makes
a
huge
difference.
In
this
situation,
it
made
the
difference
between
my
first
experience
with
your
location
and
celebrating
a
milestone
in
my
career
being
spoiled
and
having
a
special
occasion,
staying
special...I
hope
you
will
do
better
for
your
guests
in
the
future!
You
will
notice
that
in
the
photo
I
was
served
only
one
glass
of
ice
tea
and
how
much
remains.
I
had
to
pour
it
over
the
ice
I
was
provided
and
it
was
dripping
on
the
carpet
so
I
stopped...the
second
glass
is
the
one
I
was
served
without
ice
...
Had
I
known
there
was
no
ice,
I
would
have
ordered
water.
Your
server
failed
to
give
me
this
opportunity.
It
was
interesting
to
have
my
'to
go'
meal
sitting
on
my
table
during
my
entire
meal...
truly
it's
the
little
things
that
add
up
to
either
make
or
break
service.
Historically
that
comes
out
with
my
check...