2/5 D E. 7 months ago on Google
A
trendy
hotel
in
a
great
location.
Staff
were
polite
enough,
but
never
went
out
of
their
way
to
help,
they
were
gifted
in
what
to
say
but
a
terrible
attitude.
Examples:
1.
Rang
to
have
some
'real'
milk
sent
to
room
for
coffee
-
was
met
with
a
very
ingenuine
-
'so
sorry,
we
do
not
offer
that
service'.
No
attempt
to
even
suggest
where
I
could
get
milk.
Ironically
the
food
area
in
the
hotel
and
the
area
in
general
is
called
the
'Milk
Market'
2.
Breakfast
is
a
'grab
and
go'
concept,
which
by
9am
was
all
finished/sold
out
-
the
only
gluten
free
option
was
Yogurt.
When
given
feedback
on
this
the
staff
member
at
reception
responded,
yes
we
have
heard
that
before
and
continued
to
say
that
'the
manager
of
the
restaurant
that
provides
breakfast
is
celiac,
so
it
is
odd
we
do
not
provide
that,
but
the
more
feedback
we
get
then
we
can
make
a
change'
So
how
much
feedback
is
needed
to
bring
change!
3.
AC
was
effective
but
super
loud
fan,
with
two
speeds
-
on
or
off,
so
every
time
during
the
night
it
kicked
in
it
woke
me
up.
Told
reception
and
got
another
rather
insincere,
'I
am
so
sorry
hear
this
let
me
take
a
note
to
have
that
looked
at',
then
they
just
walked
away.
Room
was
clean
and
comfortable,
but
not
big
and
was
in
an
upgraded
room
apparently.
Seating
area
was
a
swing
suspended
from
the
ceiling,
was
comfortable
but
not
practical
when
2
people
staying
in
the
room,
yet
the
room
catered
for
2
as
there
was
a
double
vanity.
Bathroom
was
nice,
large
shower
which
was
actually
a
little
too
big,
but
no
shelf
to
put
your
own
personal
toiletries,
instead
you
place
on
the
shower
floor.
Daily
service
needs
to
be
requested,
but
they
come
after
2pm
in
my
experience.
The
one
thing
that
did
make
me
laugh
the
most
was
that
for
a
hotel
with
mostly
Gen
Y&Z
people,
there
was
a
huge
amount
of
single
use
plastics.
It
was
very
expensive,
and
was
not
value
for
money.
I
would
stay
in
the
area
again,
but
not
at
this
hotel.
This
was
also
from
the
AMEX
luxury
hotel
collection,
so
that
also
made
it
disappointing,
compared
to
other
stays
that
AMEX
offer.