I went in at 10:30 to do a rapid COVID test. The nurse and the young lady on the phone said I would get my results within 30mins. I wasn’t seen until 1pm, again I asked how soon would I receive the results since I’m paying $140 the nurse said 30mins. I called then at 2:45pm to see when I would receive my results, the lady over the phone said everyone would receive their results at 3pm. It’s now 4:12pm and I haven’t received anything. If you’re looking for a rapid test this place isn’t it.

Worst front desk known to man. If there was a rating less than one star, I'd pick the lowest possible. They have a time slot system but you have to wait 3 hours from said time slot. Front desk doesn't tell you anything, they just pretend they're working. Oh don't even get me started when you call them on the phone. They pick up and immediately put you on hold, guess what? You gotta wait forever for them to pickup. Actually, they never pick up. Don't go to this place, EVER. Don't waste your time. This is not an urgent care, they should change their name to "AFC Urgent Care...... but later care."

I just got back from a few weeks of travel to central America and have a stomach bug and wanted to get taken care of quickly. I have full coverage medical insurance through the VA so I called them to find the closest location I'm covered at and they sent me here and told me to bring my passport or driver's license. They also sent me with instructions for the urgent care to verify eligibility and file the claim easily. I showed up with my passport, drivers license, social security card, birth certificate and told them the VA sent me. I showed them the instructions, #1 is call the VA to verify my social and date of birth, and they said "we already have information on how to verify you, can I have your insurance card?" I explained no the VA doesn't have an "insurance card" - it's an identification card. I'm not from the area, just got back from traveling (you should never travel abroad with military related identification) but the VA would verify if they called and I'd be happy to send them a copy when I get home in a week if they still needed that. A VA identity card just verifies social and date of birth, and I had those official documents so there was no issue verifying me. They refused to see me without an "insurance card" which doesn't exist. They refused to call the VA to verify me. I called the VA to ask what happened and was told " they should have just called us, that's how this program works and you had more than enough identification" and recommended another location. ***UPDATE - Later that night I ended up in the ER with ecoli, norovirus, and giardia. I was there for 8 hours and was given 2 bags of IV fluid and antibiotics. They were upset that this location would not see me, proper medical care at an earlier time would have prevented it all.

This place is a rip-off. My wife was unfortunately in between jobs and didn't have insurance- this place charges $180.00 for a urgent care visit. When my wife went in she literally self diagnosed herself and the doctor just agreed with her and prescribed 3 medicines. A week after taking them there was no change in her condition. I just called them and told them that the meds they prescribed did not work. And I was just informed that she will need to pay another $180.00 to be seen again. Blatant thievery in all aspects. DOCTORS SHOULD NOT CHARGE FOR A FOLLOW UP IF THEY DIDN'T DO THE JOB RIGHT IN THE FIRST PLACE. The American healthcare system is a joke. I would not recommend anyone go to this place with or without insurance.

Doctor was very friendly. He made sure to check him very well. Everyone was kind. Very clean. Loved the treats table.

Great, easy place to go with knowledgeable staff. They take all insurances so it makes even easier. Go online to their website get in line and walk in

Nataly has been one of the most polite, and skilled secretaries at AFC. I've been to the urgent care many times and she makes a huge difference. Thank you Nataly for making things quick and efficient.

Made an appointment to get my DOT physical. Went so much easier and faster then the other place I was going to. This is one of the nicest, cleanest, Most professional urgent cares I've been in to in a while.. If I could give them 10 stars I would. Thank you for a pleasant experience.

I waited outside for 1 hour to be seen by the Dr for 2 min, to be told to go get over the counter medication. Mind you this was no Dr it was PA - Physian Asst. I ended going to the hospital 🏥 that night with fluid in my lungs phenomena. The PA COULD OF LISTEN TO MY LUNGS and check my body for rashes from the fever I had. What a waste of time this place. I'm very up set, as they read this review, remember you took an oath to provide care and minimize pain and suffering and that's the last thing you did.

Very satisfied with the attention. Very fast, we didn't have a long wait time. Very polite staff, very clean place. The doctor who treated my son was very professional. One hundred percent recommended.👌🏻

Spoke to Vee Horrible front desk service, there confused if med cal will cover or not. Vee female receptionist answers, maybe you might get billed maybe not, we don’t disclose upfront you’ll find out once you get you bill

All the staff and the doctor were very respectful, attentive, and kind. I never felt judged or embarrassed for what I came in for. It's very clean in the front and the back office. Best part was I didn't even wait long. Roughly 20 minutes. I love the paperless intake also. Very state of the art. This was my first time coming here and I plan on returning whenever I need urgent care again. Thank you 🙏

I would very much like to thank every staff member who interacted with me last evening. Very friendly, and more importantly, very professional care was administered, and I appreciate that. I appreciate very much that AFC is contracted with VA insurance. I checked with three other VA listed urgent care companies yesterday, and they all had failed to re-contract with the VA. It was convenient for me that AFC is, thank you.

Everyone I dealt with on my visit was very polite and professional. I showed up at 8:00 AM when they opened. Not sure how busy it gets later in the day, but I was the only person there. They were able to see me right away. Would definitely go back if I needed to in the future.

Extremely satisfied with the result! I was coughing up yellow phlegm for 2 weeks! I messaged my Doctor at UCLA Health and told her about the yellow phlegm, lack of Energy, head felt hot, but temperature was normal! The nurse called me back and set me up with a video chat with another Doctor, so she prescribed Antibiotics and a Covid-19, influenza A & B test which all were Negative! I had severe pain in my lower abdomen, so I talked to a triage Nurse at UCLA Health and said I should go to Holly Cross emergency so they could take an mri or xray! I said I would go by AFC Urgen t care so I could be seen quicker and I did! The Doctor told me the stomach pain could have been caused by the antibiotics which he was correct and I told him about my sickness for 2 weeks! The Doctor prescribed Dexamethasone belongs to a class of drugs known as corticosteroids. In 2 Days I am feeling energetic again and Not producing the yellow phlegm! Thank You, Thank You and Thank You Doctor Melnichenko

I visited for a non-Covid related reason about a year ago. Staff was friendly and helpful. The doctor explained my diagnosis clearly, and offered helpful advice on how to move forward. The experience was quick and efficient.

Last time here before covid everyone was great. This time i strongly not recommend to come in if you need something simple bc they want to obtain a lot of history information plus lots of blood work in order to provide you with a simple medication. Nurse practioner Christina claims that she doesn't feel comfortable providing a prescription that you have already being taking for years if you can't provide that information on the spot. Her assessment doesn't involve listening to your lungs or heart, or anything at all. BP, saturation, heart rate, temp. Taken by someone else. She doesn't ask anything pertaining the medication you need. She wants you to provide a clean bill of health before prescribing your same old medication taken for years. Never again I will come back. Seek elsewhere.

Me and my girlfriend went to this place to do a Covid test for her,they charged us 150$ for a rapid test and the told us the result will be mailed to you with in 30 mins,in the result said(✔️ negative ) so we start giving Each other hug and then I seen it in a bottom of the mail that she’s Positive for COVID-19.so I call the place and ask them that what is going on and they couldn’t really give me any Reasonable answer,Cindy the manager of the place Which she is one of the rudest person that I have ever spoken to Couldn’t even explain to me what is Negative means,I had to move my 70 years old father to a hotel room.I need someone from this company to reach out to me and explain that problem

Terrible staff. They have no idea what services they can provide or not. Which results in wasted time. We called ahead of time to ask if they would see us for our specific needs, they said yes. We showed up and then told us they couldn’t.

This is a good local urgent care for basic medical needs but please don’t bother with the rapid COVID test. They say 30-60 minutes you get an email it’s been 90 minutes for me and still nothing. I called them they are like we are busy and are working on sending out email as we speak. And that was 10 minutes ago. Go to Northridge fashion square for results in 15 minutes. I def won’t be coming here for rapid COVID test again.

Every staff member, from the front desk to the nurse and NP had amazing customer service. I felt heard and comforted. This will definitely be my go to Urgent Care for my family and myself.

I visited for a non-Covid related reason. Staff was friendly and helpful. The doctor explained my diagnosis clearly, and offered helpful advice on how to move forward. The experience was quick and efficient.

Great service and very clean facility

Great guest service which makes a huge difference when you are already not feeling well. They did not keep me waiting and the nurse was friendly. Other urgent cares give you a weird judgement as if it’s your fault that you are unwell. Don’t listen to the COVID related reviews, if a place is busy the service quality will always drop. Best urgent care I’ve visited.

This is a covid testing facility. They really have no business calling themselves an Urgent Care. If you need medical attention, don't waste your time here

I Was denied service for chest congestion by P.A. Carolian because I said " chest pressure in my lungs ". The medical assistant said since I said" chest pressure" they won't take me because it has to do with my heart and to go to the emergency room, he said I can't take back what I said....wow! I told the medical assistant that this has nothing to with my heart it's my lungs and P.A. Carolian still refused to see me after I corrected them. These people are just lazy and don't want to take care of you, they used a scapegoat from my wording not to see me even when I corrected them.

Efficient from the beginning with the online portal to register. Clean. Office staff helpful. Doctor was professional and personable. Already told three friends!

Just another greedy private practice. Visited For a rash, paid $280 cash consultation and med, the DR said come back if you did not see improvement. Finished the med and it was the same so went back at day 7, the front desk unprofessional lady said OH YOU SHOULD’VE CAME NOT LATER THAN A WEEK. AND YOU HAVE TO PAY FULL AGAIN. When I showed her that today is the 7th day she went back and came saying NO IT’S 3 DAYS NOT WEEK. They saw I am visiting and have no insurance, all they care about is to make me pay full consult twice within a week.

Terrible communication between pharmacy and this office. I spent over an hour waiting. With nothing showing up on pharmacy end. After my visit.Calling the Dr office for them to resend it. They did still nothing on pharmacy end. They call in the order. I wait another 20 minutes for the pharmacy to prepare the order. I get up ther and the Dr. Office had canceled the order. It's not the patients job to delegate or make calls between offices. Especially while being in pain.

The doctors and staff are friendly and knowledgeable. I like that I was able to make my appointment online, sign forms and submit everything I needed to be seen as fast as possible. Thank you.

Wow this place change for better since before. Front staff was always rude before but nurses and Vlad NP was always very nice and helpful. I guess new office manager and owner made changes after so many bad reviews :) I always try and see Vlad NP because he provides good care. New electronic system to check in is very good and makes check in process easy and smooth. Place is very clean and modern looking. Keep up doing good job!

I’m so happy to have Dr. Azen at the AFC for my primary Dr. He is so inclusive, and kind. He’s the type of doctor who really cares about helping you to change your health;not just prescribing prescriptions, but guiding you to enhance/re-build your strength to recover, and maintain. The staffs including the front are very professional, and friendly. I also love their urgent care for any emergency visits which all my families can depend on. Thanks AFC!!

this place took me in really fast, I didn’t have to wait so long to be seen. I was in and out which was great since I wasn’t feeling too well. The staff and doctor were really nice and friendly. I would recommend this place!

Best urgent care I’ve ever been to. The doctor listened. Got me antibiotics as well as prescription cough medicine and something for my sinuses. I was in a bad way. Only a 15 min wait.

My family and I have been here numerous times and we’ve always had a pleasant experience. The staff is soooooo nice! They always greet us with a smile and sympathize with whatever is ailing us. We’ve never had to wait too long either which is always a huge bonus. I highly recommend this Urgent Care 👍

The staff was very nice and I didn't have to wait very long at all until they called my name to see the doctor I am very pleased with the doctor and staff. Hopefully I won't have to visit soon but if I do this is were I will going.

Yes, I highly recommend to go if is urgent, highly recommend with kids cuz they are great with kids and a plus with kids with disabilities excellente customer service and I'm a first time to go to this urgent care. And I was a surprised how they treated my grandson who has special need. Love it Thx you Sylvia

Very pleased on how efficient and fast paced they are at this office. I had been sick for 5 days and didn't go in to urgent cares bcuz of the long wait times. But staff here is working fast and getting things done!

One of the best urgent care facilities. The staff is friendly, the technicians and doctors are knowledgable. The clinic is maintained cleaned and organized.They listen to your needs. Like any doctor’s office, there is a wait. Other than that, their facility is great and I recommend it to anyone.

Clean and fast service and the doctor was great with answering all my questions …can’t for get the receptionist and MA they both were great workers and had great attitude!!

Wonderful, warm treatment by Christopher, PA-C and the X-ray tech! I’m a PA so I can attest to their excellent medical care! I would return, if needed !

I would like to say that every time I go in the staff and provider are always very nice, friendly and comforting. Also very informative. I really prefer going to AFC urgent care more than my regular provider.

The staff was so kind and respectful. The doctor treated me with respect and treated me with care. I also loved that you all provided hand sanitizer and wipes during these hard times. The office is clean and the check it process was quick. Thank you !

I was hesitant to take my son here because I saw a lot of 1-star reviews. I'm glad I did because it is very close to where we live, there was no wait time (at 9:00am), and the staff were friendly. I think this is a great option if you need immediate but non-emergency care. Not sure why other people had a problem with this place. If something else comes up, we will come back here immediately!

Staff and doctor were amazing! Very kind and patient with all my questions. Even though I don't live in the area it's always worth a drive going to this specific urgent care because of the staff and dr. Thank you AFC. Keep doing what you guys are doing!

Paperless check in was great and front staff Nataly was very friendly. Back office staff Gabby was attentive. The PA Chris listen closely to my daughters concerns.