OneCare Clinic Woodlands image

OneCare Clinic Woodlands

Medical clinic General practitioner

One of the Top rated General practitioners in Woodlands


Address

4 Woodlands Street 12, #02-57 Marsiling Mall, Singapore 738623

Website

www.onecaremedical.com.sg

Contact

+65 6363 2919

Rating on Google Maps

4.60 (145 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 1 pm
  • Monday: 8 am to 3 pm, 6 to 9 pm
  • Tuesday: 8 am to 3 pm, 6 to 9 pm
  • Wednesday: 8 am to 3 pm, 6 to 9 pm
  • Thursday: 8 am to 3 pm, 6 to 9 pm
  • Friday: 8 am to 3 pm, 6 to 9 pm
  • Saturday: 8 am to 1 pm

Featured Reviews


Frequently mentioned in reviews: clinic (63) doctor (58) staff (44) Fazlin (40) time (34) patient (33) friendly (31) service (23) appointment (21) professional (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 BELINDA L. 2 years ago on Google
    I went to Dr Fazlin for my Screen For Life check up last week and she is one of the best doctor I have ever encountered in Singapore. She is just what we would expect from a doctor; kind, warm, gentle and compassionate. When I returned to her a few days later for my medical report review, she was very patient with very clear explanations and offered her professional advice on how I could improve my health. The rest of the staff at the clinic were very kind and polite too. Even though this clinic is not within my neighbourhood, I was more than willing to travel the distance just to go there.
    6 people found this review helpful 👍

  • 1/5 Ang S. 3 years ago on Google
    Went to level 1 specialist clinic on 02 Nov. Firstly, Doctor Chin is nice and very experienced doctor to consult. However, the reception could be better. When i went to collect the medication, I initiated to tell the reception I am under the company insurance group, and the reception gave a puzzled look and told me that I should tell them before I made the appointment. I do not need such unnecessary remarks or reaction and they should just simply allow me to fill the insurance group information, and review on how they can improve the process so that this administrative mistake can be improved. I suggest to improve things please train your reception to ask patient if they are making the appointment under insurance group as a standard procedure as this will help patients provide all information required to make the appointment. Another issue I found is that the reception told me because I am under company insurance they will be no invoice provided to patient. I know that clinic submit claims directly to the insurance group but patient not getting an invoice is very concerning. Do also note that when I go to other clinics like Q&M Medical they do provide invoice to patients even if it is claimed under the company insurance. The reason for giving the invoice to patient is for reconciling with the claims made to the insurance group with patient copy invoice to resolve discrepancy in claims. In short it is to prevent insurance fraud, where clinics or hospital could submit doctored claims and they is no way for insured patient to dispute the claims since they is no invoice provided to them. When I told the reception that other clinics also providing invoice in such circumstances and commented that is very unusual why no invoice is provided to me, none of the receptionists in the reception area could be bothered to even respond or engage with my comments/feedback and instead went with a "silent treatment" towards me. Now I find this very rude and unprofessional. They should very least acknowledge my comments and ask me to submit a feedback officially.
    4 people found this review helpful 👍

  • 1/5 Cassandra C. 2 years ago on Google
    There is a lot left to be desired in terms of service and professionalism. I had submitted an enquiry for an appointment about two weeks before, but did not receive any reply so I had called the clinic and was told that due to the purpose of my appointment, I can walk in. On the day itself, I was chided by the staff at the counter that I should have made an appointment rather than walk-in. The staff and dr had both failed also to inform what needed to be done and did not ensure that the necessary tests were completed that day. Incredulously, I received a call two weeks AFTER the appointment to say that the check up was incomplete and was demanded to tell them when I can come down again…I have not lost so much faith in a healthcare clinic before.
    3 people found this review helpful 👍

  • 1/5 J John (. 2 years ago on Google
    Booked a health screening package with StarMed and one of the worst thing I hated was the invitation of a student to observe the consultation session with the doctor. First, the doctor did not ask for my consent and just told me it was his student. Second, during the consultation, he asked me to take off my clothes and lie on the bed and I had to politely ask the student to leave, something he should have done since I am a man and the student was a young girl. After a couple of weeks, I had a follow up to discuss the results and again there was another female student and again without my consent discussed all my issues with cholesterol, eating habits and telling me I was fat. Felt really disgusted with the whole incident and would never recommend anyone to StarMed. In fact, I shared the incident with my colleagues and advised them to go to other hospitals where they won't feel like they were being experimented on. PS: The only bad experience I had was with the consulting doctor. All the nurses and assistants were outstanding and professional with their service.
    3 people found this review helpful 👍

  • 1/5 Xin Q. 3 years ago on Google
    Visit the GP on 25th August morning. The young Chinese female nurse with long hair has bad attitude, not as good as rest of the nurse (except for short hair nurse as well). But her attitude very good when talking to her colleagues. Luckily the doctor is very nice, I think is Dr Chin. Hopefully next time is previous nurse here to do the registration.
    3 people found this review helpful 👍

  • 5/5 Alan D. 4 years ago on Google
    Convenient location, friendly staff and very reasonable prices. I did my full health checkup and got everything done quickly. What I really liked is that they occupy a few floors in the building and have all the necessary machines in one location. Denise their CSR manager was also a great help in getting my insurance payments sorted out. Highly recommended
    3 people found this review helpful 👍

  • 1/5 Rudy R. 5 years ago on Google
    Very disappointed doctor.. As a me a patient have a right to take my precipitation medicine instead Doc give a different type of medicine.. Take note guyz: you'll frustrated.. 👎🏻👎🏻👎🏻👎🏻
    2 people found this review helpful 👍

  • 1/5 Bingying L. 2 years ago on Google
    My first visit to this clinic because I needed to take sinovac vaccine. The customer service process is nonexistent. Clinic staff including the guard gave no or wrong instructions. For starters, guard told me to wait outside for a nurse to receive me… I was trusting enough to follow the instruction but ended up waiting for 10 mins and past my appointment time, only to see no nurse ever came out. So I decided to walk in myself against the guards instruction. Similar lack of attention persisted after I went inside. In summary, I arrived early for my vaccination appointment at 11:30 am and ended up waiting around for 45 mins. Please tell me what’s the point of an appointment? Vaccine took 2 mins; monitoring took 10 mins (when they said it should be 15 mins). In general not a place that inspires confidence or trust.
    2 people found this review helpful 👍

  • 1/5 Mengnan L. 3 years ago on Google
    Very unprofessional. I came back to get my testing result on the appointment date, but was only then told by the receptionist that the doctor is half day and some more won’t come back to this clinic due to COVID. I have then to be rescheduled to another day with anther clinic which is very far away. (If I know this would happen, I won’t even come to this clinic at first due to the distance) My time was wasted. Staff here should at least ensure that patient has been notified on time for any changes.
    2 people found this review helpful 👍

  • 2/5 Derek P. 3 years ago on Google
    I attended the clinic for a health checkup. Dr Yee, the radiologist and the nurses were experienced, professional and efficient at their job. I only wish I could say the same for the receptionist Denise, who had none of the above qualities. She was rude and lacking in professionalism. That would still be fine but for what happened while I was making payment, during which she made unnecessary and insensitive remarks about my private matters. Her remarks were overheard by a room full of people and it was very embarrassing to me. For this reason alone, I would not really want to come here again.
    2 people found this review helpful 👍

  • 1/5 Thwet Yee M. 3 years ago on Google
    I visited 05 of December. Customer Service is so bad especially young Chinese female nurse with long hair so rude for patient customer. Her attitude is so rude. I feel not satisfied to visit starmed clinic with this nurse next time. First experience give me good lesson.
    2 people found this review helpful 👍

  • 5/5 Anne C. 1 year ago on Google
    Dr Fazlin Is one of the best doctors our family & I have seen so far. She is not only kind & patient but also a very professional doctor. She would listen patiently to what you have to tell her & also take time to examine you. It is reassuring each time we visit her, knowing that she will give us the care we needed. The counter staff are also very friendly & patient. Despite the surging number of patients they have to see each day, I have not seen anyone of them lose their cool or impatient with the patients. Thank you so much once again for your professionalism 👍🏼
    2 people found this review helpful 👍

  • 5/5 Lina 2 years ago on Google
    My first visit to OneCare Medical was a pleasant one. Dr Fazlin is soft spoken and gentle. She is also very patient explaining to me my condition and gave me good advice. Clinic staffs are friendly and helpful. Waiting time was reasonably fast even though the clinic was crowded.
    2 people found this review helpful 👍

  • 5/5 Lan F. 2 years ago on Google
    Best experience I ever had dealing with this clinic. Dr Fazlin is very very professional and gives great advice. Very pleasant and patient in dealing with all the requests. I come here to get my neccesary paperwork done and pick up vaccinations for my travelling. Staff are all also very pleasant. Recommend!
    2 people found this review helpful 👍

  • 5/5 Dheysie B. 2 years ago on Google
    Very thankful to Dr Fazlin she is the best and most dedicated Doctor i have ever met. She thoroughly checked my condition. Nurses and staff are very helpful too.
    2 people found this review helpful 👍

  • 5/5 ryun t. 2 years ago on Google
    The one of the GP Clinic Doctor Who is DR Fazlin I’m never seen b4 she r so friendly patiently to me. And the clinic assistant here also friendly too. Like their service and comfortable 😇
    2 people found this review helpful 👍

  • 1/5 Nicholas C. 1 year ago on Google
    They had a good experience with this clinic for my younger son but yesterday it was a different doctor a male doctor who was unprofessional and uncaring. My son was literally in and out of the room in 2 minutes. I don't know if he is really extremely good at his job or just simply horrible. The medicine he gave wasn't even useful to my son that I had to go to another clinic. Complete waste of time and money don't bother coming.
    2 people found this review helpful 👍

  • 5/5 dnshsyzwn 10 months ago on Google
    With the rise of online doctors, it’s been awhile since i’ve been to an actual GP, and even if I were to visit a clinic I would usually go to the polyclinic. But today, my mum recommended me this clinic and I’m very glad she did! The nurse and clinic assistants were very nice and polite. They handled my registration seamlessly even though it was my first time there. When it was time to pay they also handled every process with care and efficiency, making me feel immediately at home with their service. Doctor Fazlin was also exceptional. She attentively listened to me ramble on about my sicknesses and not once did she show any signs of annoyance. Most importantly, she speaks without an air of superiority, unlike many other doctors I’ve been to. I can only assume she treats her staff with the same respect, which is probably why all of them were so pleasant. Thank you again for the excellent service, and I will definitely recommend this clinic to my friends and family!
    2 people found this review helpful 👍

  • 5/5 Sing Song C. 3 years ago on Google
    I went to this clinic for a health screening this morning. Dr Fazlin and the staff is very friendly and efficient. 👍🏻👍🏻👍🏻
    1 person found this review helpful 👍

  • 5/5 Reich D. 3 years ago on Google
    People are accommodating, nice and helpful. Doctor was great and shows special care for their patients. Highly recommended.
    1 person found this review helpful 👍

  • 5/5 Adibah z. 4 years ago on Google
    The Dr was helpful and took time to examine and explain the different treatment available
    1 person found this review helpful 👍

  • 1/5 Autumn F. 4 years ago on Google
    Long waiting time at the clinic. 6.30 pm to 8.30pm only seen 4 patients. My daughter having fever 38.5 degree and crying to wait for her turn. My daughter is seventh in queue. Some patients already walked off.
    1 person found this review helpful 👍

  • 5/5 s k. 5 years ago on Google
    Dr Fazlin was very concern. This is called REAL doctor compared to other GP. Instead she asked me to come back to check eventhough if I’m well.
    1 person found this review helpful 👍

  • 5/5 Clara L. 3 years ago on Google
    10/10 stars for service and professionalism! The nurses are very friendly and fast in responding all my inquiry. My appointments are booked through WhatsApp - very straightforward and easy. Dr. Chin has been the most reassuring and caring doctor I’ve seen. I have been many places for health screening and Starmed is my only choice since I started 3 health screenings ago. Thank you for the excellent and efficient service! Please continue all the hard work and service behind the counter :)
    1 person found this review helpful 👍

  • 1/5 Mohd A. 3 years ago on Google
    The doctor are well trained and very experienced. But the staff. Omg. Very slow and unprofessional. The waiting time is so long. Keep telling me there is one more patient one more patient. How long must i wait. This does not look like a specialist hospital. Look more like a normal clinic. Even ask us to come earlier. Whats the point? I come early also must wait like 1hours jus for a review. Stop taking more money while the service is horrible poor.
    1 person found this review helpful 👍

  • 1/5 Peter W. 2 years ago on Google
    My experienece with them trying to book an health screening was terrible to say the least. Sent them an email on last Friday 23 July, followed up with a call which was diverted to voice mail, and till today which is the 28 July, I still dont get anyone to follow up. I noticed they keep asking cleints to call them or send to their info email, but what is the point of doing this when they don't sincerely wants to follow up??
    1 person found this review helpful 👍

  • 1/5 Trendytrove 2 years ago on Google
    Terrible terrible scheduling system that sent me the wrong dates for my appointment more than once and sent the wrong sms reminder. Waste of my professional time.
    1 person found this review helpful 👍

  • 5/5 Ashley C. 3 years ago on Google
    My first health screening experience here was great! Dr Chin is such a nice doc, and the nurses made everything very efficient. Thank you!
    1 person found this review helpful 👍

  • 1/5 Ming Zhang L. 3 years ago on Google
    When walk in to StarMed Specialist Centre, the front dest old lady ( her name is Sharon if I not wrong) is very unfriendly.
    1 person found this review helpful 👍

  • 1/5 Kim Chuan O. 3 years ago on Google
    Service is really bad. The recep will shove you around on and off. Asked for referral and recommendation and all I got is you can call any specialist with the referral letter. Wish I never went there. Blood boils.
    1 person found this review helpful 👍

  • 1/5 Alex 4 years ago on Google
    Bad experience on services. 1. The customer service never returned my IC after verification, I only realised that after I left the centre for hour, I called them immediately, but they asked me to come back another time to collect the IC as it was Sat which closing at 12pm. 2. On the day of medical report review, appointment made at 1030am, After 25 mins, I asked how long do I need to wait for? The customer services person in charge just tell me still got 2 patients waiting in front of me unfriendly and without feeling sorry. Then I only able to go for review at 1130am, which is 1 hour later. The review only took 5 mins. So I waited for 1 hour for 5 mins review. Obviously this centre lacks of Doctors. There is only one doctor to do medical checkup and also medical report review, surely it will be late. Please learn to be punctual and increase the quality of customer services.
    1 person found this review helpful 👍

  • 5/5 MJ F. 2 years ago on Google
    Dr. Fazlin is a great doctor! She's very kind, caring and took the time to throughly examine me and listened to my concerns. The staff and nurses are professional, friendly and helpful. I highly recommend this clinic to anyone looking for great service and care.
    1 person found this review helpful 👍

  • 5/5 Nurdiantini R. 1 year ago on Google
    One of the best clinic in Woodlands! Comfortable since the doctor is a lady on morning sessions. Dr Fazlin is very knowledgeable and patience. Recommended to family members! 🤍✌🏼
    1 person found this review helpful 👍

  • 1/5 bint h. 10 months ago on Google
    Malay front desk counter was rude in the beginning, my mother was agitated since last week due to her attitude. Came in again to seek clarification regarding her blood test. There was no call nor message within the given day that was promised which was (3days) Today my mother came in again because she received a msg. While waiting for her husband (buying a mask) The counter told her harshly that my mother did not make an appointment. While my mother trying to explain her situation, the front counter desk close her ears. It is unetiquette and rude. Not only that DC fazlin brush my mother's symptom as nothing serious. However as a patience, she has been doing badly in her day to day life. She has trouble walking and could not be active as she used to. How can he told off my mother as "Cik's symptoms tak serious?" And he did not gave my mother any medicine for her shakiness of her arm. blood result was already in 2 days after being taken (the doctor himself told my mom) however did not inform her due to 'it is not serious'. 3 times went to the clinic no medication was given for her thyroid. There is no kindness and empathy in the clinic. "Kalau cik tak Tahan sangat cik boleh pergi doctor lain" is that a way you should speak to a patience.Yes to other's eyes my mom seems like the problem but she won't be so agitated if she weren't treated so badly.
    1 person found this review helpful 👍

  • 5/5 Azhra B. 8 months ago on Google
    I had sprained my ankle and it was very painful. I went to OneCare Clinic at Marsiling Mall and Dr Fazlin attended to me. She was very concerned about how I fell and inmediately felt my ankle to see if there was any fracture or sprain. She put the bandage for me to reduce the swelling and assured me that I will be ok. I recommend to see Dr Fazlin if you are feeling unwell. She is a very passionate and caring doctor who takes the extra mile for her patients.👍
    1 person found this review helpful 👍

  • 1/5 Wamandas 7 months ago on Google
    Staffs are rude. Came few times and encountered bad attitude by the staffs. With due respect to all doctors on duty, our family personally like to see Dr Fazlin. She is kind and meticulous. My children have been seeing her for a few years. However, lately there were encounters where we didn’t have option to choose the prefered doctor even though we are willing to wait for a longer queue.
    1 person found this review helpful 👍

  • 4/5 Nina K. 2 years ago on Google
    This is my 2nd visits. Dr Fazlin is excellent she advise your condition in details and check thoroughly. I have some concerns about the clinic staff that they should practice social distancing and not crowded at reception counter.

  • 5/5 Sophie 3 years ago on Google
    Been here before. Dr Fazlin is always compassionate and patient. She will take time to explain possible causes and remedies. Counter staff are friendly as well. Thank you.

  • 5/5 Edwin S. 3 years ago on Google
    1st time visit, Dr Fazlin is very professional. Willing to make extra efforts in diagnosis which i never see before. You and Dr Tan Tze Lee are on equal par. Excellent.

  • 5/5 Andrew C. 3 years ago on Google
    Great staff. Great service. Doctor wasnt like those typical GP types who just want to turn over to the nxt patient as fast as possible. Even told me if can dont order the spray as it is very expensive.

  • 5/5 Weiheng N. 3 years ago on Google
    Dr Fazlin is extremely professional and patient. Definitely not one of those doctors who just want to turnover quickly and will diagnose your problems thoroughly!

  • 5/5 Soh E. 3 years ago on Google
    I visited the one care branch in Woodlands on 25 Nov. I find all the staff are very friendly and helpful. Dr Fazlin is also friendly and very concise and clear in her explanation of the medication. Her friendly and courteous approach makes the patient at ease .

  • 5/5 Jun Ze T. 2 years ago on Google
    Dr fazlin is an excellent doctor. Always giving advice and will check your condition throughly

  • 5/5 Asraf R. 3 years ago on Google
    One of the most outstanding clinic you can ever find in Singapore. Staff assistant are really attentive and kind. I would also like to express gratitude to Dr Fazlin who is really a good doctor. She is really emphatic and almost take her upmost professionalism to explain carefully to mediate the worries and plight of her patients. Although I don’t stay super near to the clinic but I’ve always make my way to her clinic only because this clinic is worth visiting for. Great job to the team!

  • 5/5 Annathason 3 years ago on Google
    Came to this clinic on 25 sep 2020 due to my son injured himself in school. Locum doctor took time to examine my son and explained in details his condition and provide advise on further follow up should condition gets worse. Spend a whole 20mins with doctor. Doctor also ensure i understand the explanation willing to repeat if im unclear. He is a chinese doctor and very polite. Never rush thru the whole consultation. Front counter staff also very polite and handled our 1st time registration very politely. Kudos for the great service. Keep it up.

  • 5/5 吴康梁 3 years ago on Google
    the doctor is very polite and the skill of taking blood is very good

  • 5/5 Bellz 1. 3 years ago on Google
    Staff works like a team. Friendly and gentle

  • 5/5 Ptel M. 3 years ago on Google
    The clinic was clean and the staff were kind.

  • 5/5 T Z. 3 years ago on Google
    I stay quite a distant from Marsiling Mall but I’ll always visit One Care because Dr. Fazlin is very kind and friendly. The front desk staff are helpful and polite too.

  • 5/5 Ghasis C. 4 years ago on Google
    Dr Fazlin is really reliable and she patiently explained to me the cause and cure of the illness. I’m really thankful to have be able to consult with such a professional and kind doctor.

  • 5/5 Luna r. 4 years ago on Google
    Almost no waiting time! Maybe I had really good timing. In any case, Dr Fadzlin is easily one of the best GPs I've seen so far. She didn't dismiss my concerns or treat me like a child. Hopefully the medicines work. Staff were also professional. This will be my go to clinic from now on.

  • 5/5 Adnan J. 4 years ago on Google
    Friendly, efficient staff and the most caring and patient doctor I have ever seen. Highly recommend Dr Fazlin Faisal(ALLAH bless you),Thank you for entertaining all my queries

  • 5/5 Sean N. 4 years ago on Google
    Definitely of the best GPs in Woodlands thus far IMO! The locum is extremely friendly. She acknowledged my experiences of my acute symptoms (I had fever then) and even encouraged more rest time knowing what I worked as. Excellent service!

  • 5/5 Fadil T. 4 years ago on Google
    Great & friendly service & always willing to help - thumbs up for the doctors & staff of OneCare Medical Clinic.

  • 5/5 Victor Lawrence L. 5 years ago on Google
    Medicine works well

  • 1/5 cc o. 5 years ago on Google
    Won't visit again, feel disappointed :(

  • 5/5 lemelyn l. 5 years ago on Google
    Polite and accommodating staff. Excellent doctor who listens well to how you feel and figures out what us best for you. Thanks again one care clinic!

  • 5/5 James T. 5 years ago on Google
    Being treated very exclusively by Dr Fadzlin. Worth my time here. New environment is a plus!

  • 5/5 Adnan J. 5 years ago on Google
    Efficient service with a caring doctor! Definitely brightens your day.

  • 5/5 Helen P. 5 years ago on Google
    Very polite and professional reception staff. Pleasant waiting duration. Dr Fazlin is a very knowledgeable and kind, would explain patiently to you. Definitely recommend this clinic!

  • 5/5 Gabriel A. 5 years ago on Google
    Dr. Fazlin really puts her effort to accomodate her patient's concerns. Not to mention her staffs are also very polite

  • 5/5 Jack Z. 5 years ago on Google
    Friendly, efficient staff and the most caring and patient doctor I have ever seen. Highly recommend Dr Fazlin! Thank you for entertaining all my queries. The place is clean and nice as well, without any medicine smell etc.

  • 5/5 MuseHall C. 5 years ago on Google
    Came here for my AIA Vitality health check and got my flu vaccine done. Very fast and efficient staff, I got appointment on the day itself and in and out in 30min. As compared to the 2 other failed visits to Healthway and 2 failed phone calls to another 2 healthway. This is like very amazing and staff was friendly!

  • 5/5 Mutalib J. 5 years ago on Google
    Great staffs and very caring doctor...highly recommended

  • 5/5 Farhan Z. 5 years ago on Google
    Friendly staff and doctor. Great experience overall despite being sick to the bones. Definitely will be patronise this clinic again should the need arises.

  • 5/5 Muhammad Z. 5 years ago on Google
    Efficient service with a caring doctor! Definitely brightens your day 😊

  • 5/5 Ky R. 5 years ago on Google
    Dr Fazlin was friendly and listened patiently, while giving useful advices during the consultation. Great job to the staff there who made the registration and payment a breeze!

  • 5/5 Tassha A. 5 years ago on Google
    The staff were friendly, and Dr Fazlin was attentive and caring during the consultation. Registration and payment was also fast and easy.

  • 5/5 B 3 years ago on Google
    Had a positive experience with the doctors here – they were all experienced, professional, and friendly. Didn't feel like I was being rushed out of door. Spoke to Dr. Tan, Dr. Chiang and Dr. Chin. Really grateful that Dr. Louis Tan took a lot of time to thoroughly explain my examination results to me and he also answered my questions, which might sound like no-brainer questions to those in the medical field, without any tone of condescension. The clinic is also really clean and they provide some light refreshments (bread, porridge, drinks, biscuits), which really help if you need to wait. The clinic also allows some degree of flexibility to the screening packages here. I do feel that the receptionists on the ground floor aren't as friendly as the doctors though but the persons managing the clinic's WA account and phone calls are very accommodating.

  • 1/5 SAM 2 years ago on Google
    I have been calling the clinic the whole day but was on leave a voice message and we will get back to you. Trying to book appointment for my pre employment check. It's so frustrating.. Strongly not recommended since its so hard to even get an appointment not to even mention nobody pick up the calls.

  • 5/5 Kai V. 2 years ago on Google
    I was diagnosed with hernia by Dr Shanker after 2 other doctors (not part of Starmed) were unable to do so. He was also the surgeon to fix my hernia. I am still not 100% recovered, but can say for now that all has been well. Dr Shanker and his team, foremost Felicia, who I have been in contact with the most, are extremely forthcoming on medical and organisational matters, very professional and just really friendly. I felt extremely well taken care of and can tell that Dr Shanker did a great job. I highly recommend him and his team.

  • 5/5 Matt J. 2 years ago on Google
    Had surgery here facilities and staff B amazing especially nursing team who made the difference between good and great experience. Highly recommended

  • 1/5 Upinder S. 2 years ago on Google
    Don't chat with their call center for booking appointments. They suck, turns out they don't book appointments in the back end in the system. We had to register appointment from scratch at the clinic. Bizarre

  • 5/5 Matthieu Le G. 2 years ago on Google
    I went to StarMed for a varicocele operation. Accommodating price, highly competent and friendly doctor and staff. I can only recommend.

  • 1/5 Emerson 3 years ago on Google
    nice doctor and experience. nice ambiance except for the short haired staff of dr. chin..OMG. almost 2 years she still the same attitude. also scolding patient what to do acting she's a doctor. telling her im a just a patient and no idea what's happening on their side. never also contacted me or call me in advance for my next appointment as dr told me for almost 2 years. if you have personal problem gurl don't put it to your patients.

  • 4/5 in won h. 3 years ago on Google
    A doctor who takes his time and doesn't rush you out the door. Also a doctor who actually thinks with you and answered all my anxious question. Recommended.

  • 2/5 Siska L. 3 years ago on Google
    The nurse can work better in serving patient. they work very slow, and when i ask to help filling in insurance form it takes ages. when i call to check on the insurance form, they dont really bother. im really disappointed, dont said you are a specialist centre if you cant treat your patient specially.

  • 2/5 Senthil K. 3 years ago on Google
    Dr. Khoo is very good and explained things clearly but front desk staff service is poor. i. Advised us to go for scan but did not mention that need to fast becos of that need to wait 3 hrs at the scan center ii. We were given an appointment for followup checkup on day but I think in their system they booked a wrong day.When we came as per the date given to us, we were told we dont have appointment. Becos of this had to wait more than an hr to see the doctor. iii. After seeing the doctor the waiting time is longer to make payment and get the letter. There are more staff than the patients waiting but not sure why its taking a very long time. Its not just for us but I noted the same for other patients as well.

  • 3/5 Ricky C. 3 years ago on Google
    I paid $260 for PSA and Free testosterone lab test excludes doctor fee.

  • 5/5 Patricia L. 3 years ago on Google
    Came here this morning for my health screening. Dr Chin Koy Nam is a GEM. He is extremely patient and reassuring, he makes the whole consultation session at ease. I even plan to arrange for my father and sister to see him for blood pressure management. Clinic nurse is very friendly and proactive to help as well. Thank you for the effective service rendered. On a side note, this building is very comprehensive. They even have a surgery and endoscopy centre.

  • 5/5 Adrie �. 3 years ago on Google
    Received a lovely surprise "Bento Lunch Set" with Self Heating Thermal box from Starmed management. With utmost thanks and appreciation. " Warm the cockles of my heart". Ho ho hoo.. Merry Christmas 🎄 #Stay Safe SG

  • 4/5 Victor Tung Keat C. 3 years ago on Google
    With $265 included GST for the basic health screening package, it 's definitely worth for the penny

  • 5/5 Mariadas B. 3 years ago on Google
    Hey. Was there for my health screening and swab for travel. The service is very efficient, well coordinated and processed well. Kudos to the team. Cheers

  • 5/5 JaeWhy J. 3 years ago on Google
    Good and fast experience at this place. Managed to see the doc and did my scans within one day.

  • 5/5 Anne C. 3 years ago on Google
    Visited the GP last week. Overall great experience, the lounge area is comfortable and pleasant looking. The GP doctor is also friendly and well-mannered.

  • 5/5 Wooi Khiang T. 3 years ago on Google
    Visited this hospital once. Convenient, clean, and good services. :)

  • 5/5 Yuvis C. 3 years ago on Google
    I'm happy with the health screening I signed up here, all the processes are done in a day.

  • 5/5 Sarah L. 1 year ago on Google
    First time coming to the clinic and was a little anxious initially, also needed a lady doctor so came over after calling to confirm. Front desk staff were nice and polite. Dr Fazlin was really good and patient, the kind of doctor who feels like she cares by taking time to hear you out and explaining carefully. A doctor like this definitely makes the patient feel much at ease. 👍🏻 👍🏻 tq!

  • 5/5 Goh Jie S. 1 year ago on Google
    Dr. Fazlin are one of the very few doctors left that serves with their heart genuinely. Despite the long hours of work, she seems relentless to provide her best for the patients under her care. Fabulous!

  • 5/5 Joanne C. 1 year ago on Google
    Dr Fazlin is very patient to explain the illness i got and what should i do. Staff are all very helpful and caring, friendly! Will definitely recommend my family or friends to go to this clinic if they are sick. Thank you. 😊

  • 3/5 Weimin O. 1 year ago on Google
    Nurses are generally OK here. Came here for my toddler's cough and unfortunately got the Malay guy doctor on duty, dressed rather unprofessionally - was expecting Dr Fazlin who is comparatively better. First time seeing him and the entire consultation was done in a minute. He gave a odd mix of medicine, a very mild cough medicine for my boy who has been coughing badly, as well as a steroid usually given for extremely serious cases. Medicines here are also the cheap kind (think colourful ones and made in Bangladesh) - not the original brands - sure, it's cheaper than the usual, but what's the point if it's not as effective?

  • 5/5 Scott Ooi San Y. 1 year ago on Google
    Pleasant visit. Front staff was polite and helpful. I was consulted by Dr. Fazlin, she was very friendly, professional and patience in explaining the symptom of what I might have.

  • 2/5 Elsie L. 1 year ago on Google
    Attending doctors are definitely meticulous and professional. Dispensary staff takes forever, 45 mins wait or more just to get the medicines while the wait to see doc is manageable/short.

  • 5/5 Khairul A. 1 year ago on Google
    Shifted to Woodlands approximately 4 years ago but only managed to find this gem today. Thank you Dr Fazlin and team for being very patient and attending to my ingrown toe nail (and nonsense). Definitely will bring my family here in the future!

  • 5/5 Tessa P. 1 year ago on Google
    Thank you so much Dr. Fazlin. 🙏 I'm so glad I found onecare clinici in google search. She is vert understanding and her patience is commendable. I went today for my wound dressing as my thumb tip is amputated. It was a tough situation as it's very difficult to remove the hardened gauze which the hospital administered. Fortunately, Dr. Fazlin is very nice and caring. Kudos to the front personnel especially to the lady who's wearing hijab. She assisted doctor fazlin to cover my wound and she is helpful too. Thank you again.

  • 5/5 Liyana K. 11 months ago on Google
    The doctors & nurses are very pleasant. They are very accommodating to our needs. I can safely say that they are our family doctor. The nurses can also remember my children name by heart. So heartwarming. Our friendly neighbourhood clinic ❤️

  • 4/5 Adrian 1 year ago on Google
    It’s one of the best private clinics here in Woodlands. The main doctors here are a Malay woman and a Malay man. Both are very nice. Occasionally you might be consulted by a locum. Generally the locum doctors are okay, no issues so far. All the doctors I’ve met including the locums take the time to explain your condition which I really appreciate. Receptionists are also polite and courteous. Expect long waiting times if you come here on weekday mornings, around 1 hour plus just for waiting. There is limited seating so you might have to stand while waiting for the doctor. After seeing the doctor you’ll have to wait again for the medicine to be dispensed, but this is usually less than 5 mins. I feel that the efficiency of this clinic could be improved. But other than that, this clinic has nice doctors who aren’t rude or dismissive of your concerns. Polyclinics might be cheaper but the whole experience here at this clinic as a patient is much better. So if you’re willing to spend just a little bit more on a private clinic, this clinic is the way to go.

  • 5/5 Shasha W. 11 months ago on Google
    The doctors and nurses here are super friendly. My whole family will come here too when they not feeling well. Dr Fazlin is the nicest doctor. She will explain to us what that we dont understand.

  • 5/5 Riley O. 1 year ago on Google
    This is my favourite clinic by far. The front desk staff are nice and friendly and Dr Fazlin was amazing. She gave me a very thorough analysis and detailed explanation for my diagnosis. She also answered to all of my questions and gave very good advice. 100% would be coming back here if I have to!

  • 5/5 mia t. 11 months ago on Google
    Dr Fazlin is the best doctor. she will brief you the detail what your sickness and how to take the medication in detail (as i have asthma attack) a big round of applause & thank you to her.

  • 5/5 M N. 1 year ago on Google
    Visited with my child. Both of us are sick with fever, cough and running nose. We saw Dr. Madangopal. He is a great doctor. Patient, friendly, understanding and detailed. Thank you. Counter staff are warm and excellent. All in all, a great clinic with many companies insurance available. Very popular and crowded most of the time.

  • 5/5 Ho Yen Y. 1 year ago on Google
    Viewing the Google reviews was very good feedback. Today I visited this clinic. The staff and Doctor Jessica are very professional and polite. I will recommend it to my friends.

  • 5/5 Indra S. 1 year ago on Google
    My go to GP clinic for me and my family! Friendly and professional staff/doctor, very efficient and professional. The AC in the clinic and outside waiting area is a bonus. What else can I ask for?

  • 5/5 KathyA B. 10 months ago on Google
    Had records at this clinic for inflammation which was quite bad. I recovered soon after. Months later, it happened again, could be due to allergy. Dr Fatin was patient and pleasant when treating me. Today, I was there for a skin problem which I had tried to endure for about a week. Only after getting medicine from the clinic, I felt much better and my condition has improved a lot. Thank you to Dr Fatin and all staff at Onecare MM for the wonderful service! :)

  • 5/5 Joelle G. 9 months ago on Google
    I brought my helper to this clinic to do her 6 months medical checkup. When I reached the clinic, I realised that I Ieft the MOM form at home which is needed for the checkup. Luckily the staff asked me to email the form and she helped to print out. Thank you for making my day!

  • 5/5 R R. 7 months ago on Google
    Staffs were kind and detailed! Brought my sick and fussy newborn, and they helped us through including when my baby vomited all over himself. Doctor was very detailed and helpful too. First time and definitely won’t be our last. Plus points for clean and comfortable clinic.

  • 5/5 Micah 7 months ago on Google
    Had amazing experience with Dr. Fazlin during my consultation with her. The front desk staffs are very nice too.

  • 5/5 Izza H. 5 months ago on Google
    Nice and pleasant experience with the counter staff. Good doctors with compassion. Sometimes the wait can be long though.

  • 5/5 Laurell L. 5 months ago on Google
    Visited the clinic earlier as I was down with a terrible flu, likely triggered by the weather, along with mild cough for the past 3 days when I tried panadol cold and flu, and cough syrup but still didn't work for me. I requested an extra strong prescription from the doctor and promptly adhered to the instructions provided by the counter staff upon returning home. The medication quickly kicks in and really hit the spot. Hopefully, I will be able to fully recover by tomorrow. Thank you!

  • 5/5 Nurhazwani A. 6 months ago on Google
    Nice and friendly staffs in the clinic. Explain things clearly and in details. Will definitely come again if need to visit the GP. Thank you for the pleasant service.


Call +65 6363 2919 Open on Google Maps

Trends



Last updated:

Similar Medical clinics nearby

Last updated:
()