Came here with our first puppy about 4 times within 3 weeks and every time we came they were very compassionate and professional, they took care of our baby as best as they could. Unfortunately he passed due to a congenital issue but they were able to keep him as comfortable as they could. The team was very caring and gentle during the entire process. I love how well they took care of our furry baby and how they made sure we were alright.

My dog Peter ate a corn cob whole. We took him to a emergency vet and the took xrays and said he needed surgery. They couldn't do it right then and there and said he was stable enough to come home and we can call to see if another place was able to do the surgery. I called elk grove and they said bring him in. We got there from the moment walking in to the time we left the staff was AMAZING. They got the corn cob out without surgery. I appreciate the staff and doing a non invasive way to get it out. Thank you

Honestly if there was a way to leave negative stars I would 1000% do it. If I would have known this is the same place (just a different name now) that my father in law took his pet to where they REFUSED to do a biopsy to determine if it truly was a benign cyst or malignancy, I would have never come here with my pet- his dog passed away due to THEIR negligence to perform proper testing, and if you can't do the testing then let someone know where to go. From start to finish the way not only we as a family were treated but how our poor baby was treated is horrible. When you take your pet to the vet, no matter if it's a regular vet or emergency vet, you expect to be treated with the utmost respect and you expect your animals to be treated with respect and kindness. During discharge we were never told what to expect bringing our pet home either . How unprofessional. They are breed BIASED and suggested euthanasia because they didn't want to treat our pet due to their breed. It's disgusting. Thank GOD we have an amazing vet who actually cares for our pets. Our dog is going to be okay and does NOT need to be "put down" for an INFECTION. Do we put humans down for infections? No, we treat them accordingly . 10/100000 would not recommend.

Our dog had been sick for just under two days when we brought him in for treatment. The vet barely assessed my dog before telling us it would be a few hours wait before he was seen any further than this as well, "there are many patients". understandable, i left my dog. I called to ask about why the bill was so high and the wait was so long and the woman on the other side of the phone "Courtney" was dismissive, rude & condescending. after making calls to other vets & having an uneasy feeling I returned to take my dog somewhere else. they gave me tons of grief and attitude when i returned to get my dog who had still, not been seen. As SOON as the other vet assessed my dog and listened to my history of him, she deemed him an emergency & my dog was admitted for emergency surgery immediately. Elk Grove office wasted valuable time for my dog. they failed to listen to the history, physically examine my dog thoroughly before deeming him non emergent and lacked overall manners for the job they all SIGNED UP TO BE THERE FOR. also I have NEVER heard of such a high fee ($150) just to walk in the door & be on the wait?????? please. do not take your fur babies here, this vet office needs to be reported to the board. please read the other reviews & pay attention to their responses. In every response they fail to take responsibility for what the complaint is & deny everyone of their experience.

The veterinarian and all of the staff were so kind and compassionate with our dog- and us! We only spent a few tragic hours together, but this staff was there to walk with us the entire time. They made sure our dog was well cared for, that we were comfortable and on the same page, and even had a snack available for our sweet baby niece whom we had in tow. And then here we are a few days later and a hand-written sympathy card has arrived in the mail. Thank you for being a beacon of light on such a dark day for our family. I highly recommend this emergency clinic to anyone in need of their services.

Back in December, I came home to find my 14 year old cat collapsed on the floor, wailing and struggling to breathe. Since it was 6pm on a Saturday, my regular vet was closed but this vet was listed on their answering machine message as the one to call in an emergency. I called immediately and told whoever answered the phone that my cat needed immediate car and why. She put me on a five minute hold and when she came back, told me that they were not taking any emergencies at that time. Furious that an EMERGENCY VET would not take emergencies and the lack of any compassion, concern or care from this employee on the other end of the phone, I hung up immediately and called Golf Rose Animal Hospital in Schaumburg. The person who answered the phone made me feel heard and that she cared and understood the severity and urgency of the situation. She told me to bring him in right away and they would be waiting for me. Got to Golf Rose and they took him back immediately and put him on oxygen. Within 15 minutes of arriving, my little guy was put down due to a saddle thrombus. It was agonizing as he cried until this last breath but he was in great hands and care at Golf Rose. If it was up to Elk Grove and their staff, he would have died on my living floor. Always have a back up plan since Elk Grove definitely does not take all emergencies seriously.

Buster our 17 year old rescue chihuahua mix (?) was slowly going down hill for the last year or so. He was having trouble walking right due to previous TIA (suspected) collapsing trachea making him cough at times, cataracts, pain in shoulders when picked up. We managed him well and kept him comfortable for years. Yet, last night, he started pacing, vomiting, diarrhea, squealed when tried to be picked up. This went on for over 5 hours. I knew this was the time to make him comfortable again. My regular vet wasn't in Saturday night/Sunday morning. I didn't want Buster to be in pain any more. I made the hardest decision I have had to make, to put him at rest. I called Elk Grove Veterinary and Specialty and they were so kind on the phone and took all of the information needed so that when we arrived, everything was ready. We were in a family waiting room when they brought Buster to us for the procedure. They had taken him for only a few minutes to put in an IV for the injections. They were so kind and compassionate. It truly made me feel better that I knew his body was going, after his passing, with such compassionate people . I knew they would take good care of his remains. We decided not to have his ashes returned to us but were told that they would be scattered around the crematorium grounds with the other pets. I hope this is true and he just won't be put into the garbage somewhere. I wish I knew the crematorium used so I could go see the grounds. I have to say though that every staff person was polite, caring, and seemed to understand just how hard of a decision this is for the owners. I will always miss Buster even though he will last in my heart. It helps so much that the entire procedure was done like they were family and cared for Buster too, even though this was the first time they had every seem him. Follow up: Found out crematorium is Metro. I was told that it is a nice place with benches and grass around where they distribute the ashes. Turns out, it is farm that has this crematorium and they spread the ashes in the fields. Not what I would have wished for him, but too late now. I asked the vet place at the time if they had a small disposable container so we could distribute the ashes, but were told no only the wooden and metal ones on display. Metro does offer disposable decorated tubes just for ash distribution but apparently Elk Grove doesn't have those.

My husband and I recently took our dog to Elk Grove Animal Emergency Hospital for an emergency visit after he injured his paw. Our experience at this hospital was extremely disappointing. The doctor who examined our dog suggested antibiotics, but it turned out that they did not provide the antibiotics, instead they were only for inflammation and pain management, which was not properly communicated to us. In addition, the physical examination left some of our dog's other injuries untreated. When we requested a refund for the incomplete treatment, the management was hesitant and argued about the refund, claiming that they had done part of the treatment. While they did offer to bring our dog back in for a free consultation, we were not comfortable with the level of care he had received and did not want to return. Looking at all the reviews, it seems like everything revolves around the money they charge. This hospital is truly focused on profit over pet owners' satisfaction or providing proper treatment. It's clear that they don't care about resolving issues or offering refunds to pet owners who have had a bad experience. Overall, we would strongly advise pet owners to consider other options before choosing Elk Grove Animal Emergency Hospital for their pet's care. Our experience was a clear indication that this is not a hospital that truly cares about the well-being of animals or their owners.

I brought my sickly 16 year-old dog into the emergency hospital this past Saturday. My family and I knew that it was not good and most likely our Zoe would need to be put to sleep. Dr. Trujillo was honest with us confirmed what we already knew. It was such a difficult experience, but I cannot tell you how kind, compassionate, and thoughtful Dr Trujillo was. She was so gentle with my Zoe and I cannot begin to tell you how grateful I am, that Zoe’s last moments were with a doctor who truly cared. People don’t understand how much of a difference is makes to have compassion and empathy. Dr. Trujillo and the entire staff were exceptional. I hope I never have an emergency with another pet again but if I do, I know exactly where to bring them. Thank you to everyone at Elk Grove Animal Hospital.

I came in with my dog Yoda who is a 10-yo corgi due to her sudden change in behavior, a rock hard and bloated belly, visible discomfort and pain, and difficulty walking up and down inclines/stairs at home. Naturally as a dog mom I panicked and rushed to the clinic, calling them on my way to let them know I needed help for my baby. From the get go the front desk staff who took care of me on the phone approached me in the most therapeutic attitude and kept calm, taking down my information so we could save time when I get there. I was immediately placed in a private room and did not have to wait long to be seen by a technician, followed by the veterinarian on duty only a few minutes later. I was constantly updated about my dog's state throughout the entire time of the process including when I had to leave her in the clinic overnight. Not once did anyone express any annoyance due to my anxiety, and instead they provided me with reassurance and emotional support as well. My feelings were normalized and it helped to keep collected with the doctors' and staff's support. I want to emphasize and especially thank Dr. Culen who took care of Yoda last night and walked me through every step of the way with warmth, kindness, patience and comfort. She really took the time to explain Yoda's condition, her recommendations, the procedures and costs depending on treatment. The entire time she gave me her undivided attention and patience when I asked questions and was an emotional mess. She gave me time to make my decision about my dog's treatment. It is not often I encounter people that just radiate this calm energy when you interact with them and immediately make you feel like you can trust them. I also want to thank the kind, informative and engaging front desk staff that were very helpful in explaining the cost coverage options given that emergency care can be costly. It is understandable, and just like in any human ER if we walked in without insurance the costs would be similar, so don't expect to cheap out. It's your pet's health on the line- and there ARE options to help you financially, just ask. Thank you all for helping my baby. She is feeling much better as sleeping next to me as I write this!

Our much loved 17 year old cat has serious health problems and was in crisis. I live in a fairly affluent area but all nearby animal ER practices and my primary vet were too booked up to see him. So we went 20 miles to EGVSE who saw him immediately and hospitalized him. After 2 days he's back home with us, medicated, getting near life end. But he's able to spend the remaining time with his people - time we value. Every vet/tech/receptionist we interacted with was very kind and I think they saved his life. I would recommend this practice to any cat owner. I wish I had come here immediately rather than having Kitty be in pain for an extra hour trying the too busy vets/ERs. Great people here.

My furry baby was rushed into the hospital due to unusual behaviour. He was seen immediately upon arrival. The staff came out with a stretcher. Unfortunately, I had to let my furry baby go because he was in so much pain and surgery was not an option. The staff was extremely sympathetic with my experience and was very professional with communication. I wanted to thank everyone including Dr. Mandm and the front dest lady that I didn’t get the chance to get her name. I received a condolence card one day after I picked up my baby’s ash. I am very touched with the warm messages from everyone at Elk Grove Veterinary Specialty and emergency. Thank you again for what you have done.

Brought my cat Ziggy there today , he showed symptoms of a UTI and wasn’t doing well. We came in were treated kindly from start to finish . I was very emotional and up and down because my cat is my life and they were kind , helpful , and so understanding. They gave us updates every step of the way and made us feel comfortable and relaxed. We appreciate a place like this beyond words. Thank you team for all you did for our boy !

This place is wonderful. Although I came here during a crisis, they were so kind, considerate, and skilled. I may have lost my beloved cat in the end, but the staff here tried absolutely everything possible to save him. Sure it was a little pricey, but it was worth it for the extensive knowledge, advanced equipment, and compassionate staff. They also were very transparent with options and costs. If your pet is more like a family member, this place is the best option for emergency care.

Took my dog to their emergency room about 3 weeks ago they treated her injury and then said I should follow up with my regular vet in a couple of weeks. Well, my regular vet doesn't have any open appointments for over a month. Meanwhile, my dog's injured paw appears to be getting infected. I call EGV to see if they can take a look at her. ( I have no problem paying the emergency room exam fee ). They agreed to see her, but then they called me about two hours later and told me to take her to my vet. I explained the situation with my vet and my concern over my dog's injury starting to fester. But they said, "we normally don't do follow ups". So, at the moment I am scrambling to find another emergency vet to take a look at my dog. Thanks EGV Specialty & Emergency for an incredible lack of care for my dog her immediate needs. Very disappointed. VERY.

This past Sunday, our beloved puppy passed at home. Due to it being the weekend, the place we had been going to take her to was not accepting any pets. I called Elk Grove and they said to bring her over. From the moment we got there up until we picked her ashes up, the staff was so compassionate to our grief and needs. Thank you for taking care of our families needs in our time of grief.

I just got home with my dog from the emergency room. This hospital is great. They helped my Skipper. He had an epileptic seizure and I was very worried because I didn’t know what was happening to him at the time. Dr. Jenny Herbert was so kind, she explained absolutely everything to me, she went through his blood tests with me. I have only words of praise for the people of this hospital. The woman at the front desk was really nice and calm, ready to help. I don’t know why people leave bad reviews. Thank you very much! Thank you for everything! God bless you all

I have been to a fair share of ER vets in my life and this was the best experience I've ever had. My dog was seen very quickly, they updated me when there was a delay for shift change and an emergency coming in, everyone was very kind and friendly. They have various Keurig options and that honestly makes a huge difference in the experience. This is now my default ER vet.

elk grove veterinary and specialty is going to be the one place i recommend for my friends and their fur babies. they took such great care of my feline babe and were so responsive, understanding, compassionate, and efficient in helping us during a time of so much worry and stress. you truly can tell they care deeply about each and every animal and client that comes through their doors. if it weren’t for them, i’d have no idea where we’d be. i’m so grateful to know that our pets have such a great medical team as well 🖤

I experienced a scary situation with my senior dog Niko where we believed he could be having a seizure... called Elk Grove Veterinary Specialty & Emergency and was calmly registered prior to our arrival. When we got to the clinic we were taken right back into an exam room and Niko was treated immediately. The whole experience was full of compassion and patience and we felt all our questions and worries were addressed. Thank you so much to Dr. Herbert and the staff for treating us & Niko with respect and empathy.

Great Facilities, Great Doctors, Great Techs and Support Staff! They saved my service dog after he was hit by a car. Would not hesitate to ever take any of my pets there for an emergency or normal Vet needs!

Thursday, 1230am. Found my 10 yr old Husky in kitchen. Lethargic, could not lift his head and very unstable on his legs. 2 hours before, he was his normal, peppy self. Got to EGVS around 130am and he was immediately met w a stretcher as we carried him in. They examined him quickly and found out first he had a very high temperature. He spent the day/evening, with iv and antibiotics. Multiple tests run, but nothing was found, thank God. The doctor couldn't say exactly what is was but some type of infection. Thursday evening we went to vist and he was so much better! He was able to come home. Just like with human doctors, you might never find the cause of the sickness. The Doctors, receptionist and techs were great! Kept us informed. Thank you for helping our furbaby, Nikko.

My mom and Dad had to bring my boy Dexter on Sunday for a emergency due to his asthma. I was unfortunately out of the area for the day but once again, this place has saved the day. The staff and doctor were incredible and they even checked in the following day to see how he was doing. I am so grateful for a caring and loving group of people to take care of my cat while he was in distress. Thank you guys again! ps hope you guys enjoyed the crumbl cookies ❤️🍪

Everyone was very nice. Natalie responded to my email in a timely manner and I called her to go over the situation and we were seen. Techs were good and kind. Doctor seemed knowledgeable and seemed to care. Unfortunately our kitty didn't make it but I appreciate all they did for him and all the kindness they had and the immediate call when he wasn't coming around.

They helped my pup so much! My doodle had been having bloody diarrhea all day and vomiting, I took him and he was given care immediately! I recommended always calling first because the check in process becomes so much easier. I believe my dog was given the best care and was treated with love. I really appreciate all of the Vets, Vet techs and the care team that made sure my precious Peanut was okay.