1/5 Amy 1 year ago on Google
Very
disappointed
in
our
stay
at
the
Quest
on
Franklin
and
even
more
disappointed
in
management’s
response
to
our
complaint
about
the
hygiene
standards
in
the
room
that
we
stayed
in.
Which
was
a
simple
“thank
you
for
letting
us
know”
reply
from
management.
There
was
mould
in
the
bathroom
sink
that
my
partner
and
I
had
to
clean,
as
we
were
so
disgusted
and
needed
to
use
the
sink
to
wash
our
hands
and
brush
our
teeth.
The
toilet
had
no
toilet
seat
attached
and
every
time
we
flushed
the
toilet
the
flush
button
feel
on
the
floor
and
we
had
to
fit
it
back
on
to
be
able
to
use
the
toilet
again.
This
was
by
far
the
worst
accommodation
we
have
stayed
the
rooms
were
not
up
to
standard.
It
honestly
felt
like
a
public
bathroom
in
our
room,
the
smell
of
sewage
was
evident,
the
amenities
were
subpar
and
the
room
itself
was
also
basic.
Only
two
sugar
sachets
for
tea
and
coffee
meant
only
one
person
could
have
a
cup
of
tea.
It’s
just
sad
that
we
paid
$261
for
1
night
in
a
room
with
mould
and
a
below
average
room.
This
was
meant
to
be
our
date
night.
The
staff
at
check
in
and
check
out
were
not
friendly,
we
received
no
smile,
no
how
was
your
stay
or
any
opportunity
for
feedback.
When
we
checked
out
the
staff
member
took
our
key
card
back,
said
thank
you
that’s
all
and
preceded
to
serve
the
next
customer.
When
I
asked
how
long
will
it
take
to
get
the
$300
deposit
back,
she
said
“talk
to
your
bank”.
I
really
wanted
to
write
this
review
to
inform
others
not
to
use
this
hotel.
The
service,
facilities
and
hygiene
standard
was
all
of
concern
to
me
and
I
would
recommend
you
do
not
stay
at
the
Quest
on
Franklin.
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