1/5 Sarah H. 5 months ago on Google • 3 reviews
Went
here
for
food
and
drinks
to
celebrate
my
birthday.
From
the
outset
the
Manager
was
miserable
and
wasn’t
interested
in
providing
a
good
customer
experience.
Part
way
through
the
evening
the
3
different
cognac
drinks
we
were
drinking
all
ran
out,
my
burger
was
hard
and
cold
and
the
replacement
burger
was
red
and
raw
in
the
middle,
the
manager
was
abrasive
and
offered
no
apology
just
a
reluctant
refund,
I
said
the
raw
burger
could
make
me
unwell,
his
response
was
“
I
eat
my
burgers
a
little
raw”,
somehow
trying
to
justify
serving
poor
quality
food.
We
took
a
fresh
cream
birthday
cake
and
asked
if
it
could
be
kept
somewhere
cold
for
an
hour
or
so,
being
told
“no”
instantly
with
no
explanation.
We
booked
a
table
inside
the
venue
but
decided
to
move
outside
due
to
the
frosty
treatment
from
the
manager.
Overall
a
very
disappointing
experience
in
what
is
normally
a
vibrant
place
to
eat
and
drink
with
friends
and
family.
1 person found this review helpful 👍