2/5 Connor E. 8 months ago on Google
My
boyfriend
and
I
walked
into
the
Alchemist
Nottingham
with
high
hopes,
it
being
his
first
time
and
me
excited
to
share
the
theatrical
experience
with
him.
We
were
greeted
by
a
waitress
with
little
character,
(no
smiles
here)
and
ushered
to
our
table.
I
remained
positive,
wanting
to
make
sure
my
boyfriend
had
the
full
effect
of
what
I
have
known
of
the
Alchemist
from
previous
visits
to
various
locations.
We
ordered
drinks
and
food
simultaneously,
and
underwent
an
unacceptable
wait
which
was
recognised
by
who
we
assume
was
the
manager
of
the
evening,
who
told
us
they
‘hadn’t
forgotten
about
us’
(which
was
reassuring,
being
the
only
customers
at
this
point).
Strangely,
half
of
my
own
drink
arrived
and
was
plonked
down
with
no
further
instruction.
This
was
almost
immediately
followed
by
our
food.
Feeling
pretty
hungry
at
this
point,
we
tucked
in
and
then
5
minutes
later
the
remainder
of
my
drink
arrived,
served
by
another
member
of
the
team.
So
by
this
point,
we
had
interacted
with
3
different
people.
I
think
there’s
a
saying
about
too
many
cooks
around
the
broth.
This
led
onto
a
disorganised
explanation
of
what
to
do
next
with
my
drink,
I
believe
the
member
of
staff
was
under
the
assumption
I
should
know
as
the
customer
how
to
continue?
For
anyone
who
has
been
to
the
Alchemist
before,
you’ll
understand
this
isn’t
the
norm
and
some
assembly
is
required.
The
criticism
here
is,
particularly
as
we
were
1
of
2
seated
tables
at
this
point,
it
would’ve
made
much
more
sense
to
simply
be
waited
by
just
the
one
member
of
staff.
It
felt
as
if,
because
it
was
quiet
in
the
restaurant,
those
members
of
staff
present
were
stumbling
over
each
other
on
what
to
do.
Anyway,
still
remaining
positive,
we
opened
up
a
dessert
menu
having
finished
our
main
meal
and
were
greeted
by
a
dead
bug.
I
called
a
member
of
staff
over
and
asked
them
what
the
normal
process
was
for
guests
who
are
given
a
menu
containing
dead
bugs,
and
he
was
unsure
how
to
proceed
but
no
apology
followed
and
we
were
asked
‘where
the
bug
came
from’.
I
explained
certainly
not
us,
and
I
said
‘a
free
drink
wouldn’t
go
a
miss
to
rectify
the
issue’.
The
member
of
staff
then
swept
the
menu
from
the
table
and,
unsurprisingly,
the
offending
bug
fell
to
the
floor.
He
turns
around
and
explains
‘it’s
fallen
on
the
floor’
and,
at
this
point,
it’s
hard
to
find
the
words.
‘No
beep
Sherlock’
one
wants
to
say!
The
manager
from
earlier
in
the
evening
comes
over
with
the
one
gratuity
drink
and
arrogantly
says
‘I’ve
brought
this
over
for
the
horrible
experience
you
had
with
a
dead
fly’.
I
explained
it
wasn’t
a
dead
fly,
but
thanks
anyway.
At
this
point,
still
no
apology.
Safe
to
say,
the
service
charge
was
removed
from
our
bill
and
sadly,
whilst
I
still
remain
a
fan
of
the
chain,
I
wouldn’t
recommend
the
Alchemist
Nottingham
to
friends
visiting
the
city.
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