1/5 Lorraine C. 1 year ago on Google
Now
don’t
get
me
wrong,
I’m
a
huge
fan
of
nandos!
I
LOVE
the
food!
So
after
just
over
2
weeks
of
hospital
food,
finding
out
that
I
could
get
food
delivered
and
the
nurse
would
get
from
the
door
for
me
was
a
super
exciting
piece
of
news
and
there
was
only
one
meal
for
me!
I
went
on
the
nandos
app,
true
eyes
bigger
than
belly
moment
I’m
sure,
and
popped
in
an
order
for
my
usual
from
Nottingham
Cornerhouse.
It
said
delivery
would
arrive
between
4.45
and
4.55.
Perfect
timing
and
much
more
appealing
than
the
egg
sandwich
I
was
currently
expecting.
I
sat
there,
expectantly,
phone
in
hand
waiting
in
case
I
received
a
call
or
email.
By
5.30
nothing
had
arrived
so
I
gave
them
a
call.
Apparently
my
order
had
already
been
delivered.
A
bit
of
investigation
found
the
driver
had
left
the
order
on
the
doorstep.
Yes,
you
read
that
right,
the
door
step
of
a
city
hospital!
Now
you
would
expect
that
this
point
that
the
‘customer
service’
agent
I
was
speaking
to
would
clearly
see
the
error
here.
I
mean,
you
might
as
well
drop
the
order
in
the
middle
of
a
high
street
and
walk
away!
But
no,
the
guy
on
the
end
of
the
phone
clearly
has
the
same
number
of
brain
cells
as
the
driver
and
proceeds
to
tell
me
my
order
has
been
delivered
and
nothing
more
can
be
done!
If
I
would
like
to
complain,
they’ll
send
me
an
email
asking
for
feedback
in
the
next
48
hours!!
After
a
bit
further
‘discussion’
he
agreed
I
could
speak
to
a
manager.
After
a
bit
of
time
listening
to
some
dodgy
hold
music
said
manager
appears
on
the
end
of
the
line.
She
did,
eventually,
agree
to
issue
a
refund.
My
preference
was
to
have
my
order
delivered
but
apparently
they
don’t
have
the
ability
to
put
another
order
through.
Incredible
right!
To
deliver
the
order
would
cost
them
less
than
a
refund!
I’ve
now
got
to
wait
up
to
5
working
days
for
a
refund
to
be
processed!
Hospital
egg
sandwich
it
is
then!
Yum!