McDonald's image

McDonald's

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Diner Chicken restaurant Delivery service

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, staff, service,


Address

Victoria Centre, Unit R6, Milton Street Intu, Milton St, Nottingham NG1 3QN, United Kingdom

Website

www.mcdonalds.com

Contact

+44 115 948 3263

Price rating

$ $$$

Rating on Google Maps

3.80 (2K reviews)

Open on Google Maps

Working Hours

  • Friday: 5 am to 4 pm
  • Saturday: 5 am to 12 pm
  • Sunday: 12 am to 4 pm
  • Monday: (New Year's Day), 11 am to 12 pm, Holiday hours
  • Tuesday: Open 24 hours
  • Wednesday: 5 am to 4 pm
  • Thursday: 5 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: order (12) staff (9) service (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 RJD V. 1 year ago on Google
    Just received my order and was about to take a bite when I noticed this disgusting discovery, its a long black hair that leads into the burger with attached to it appears to be a bogey out of some ones nose this is absolutely disgusting and so unhygienic is this really what goes off in the kitchen. I would advise if you're crazy enough to still order from here check the food before you eat
    2 people found this review helpful 👍

  • 5/5 Shafana L. 1 year ago on Google
    Order came fast and there is plenty of seating, both indoor and out.
    2 people found this review helpful 👍

  • 4/5 Erica N. 1 year ago on Google
    Went to John Lewis yesterday then Pop into McDonald's for a bite to eat it was very clean and tidy the staff 👍😁 warm and friendly I ordered a big Mac fries and milk shake really enjoyed my visit.
    2 people found this review helpful 👍

  • 2/5 F L. 6 months ago on Google
    A young asian girl named Kirstie was very rude to me when handing me my order! I was very polite and yet received a sour face and zero customer service back!! The management team need to train her to treat all customers with professionalism!! All the other staff are lovely!!
    1 person found this review helpful 👍

  • 4/5 Sam S. 1 year ago on Google
    Unlike a lot of McDonald’s, this branch doesn’t struggle to deal with the increase in orders now we all use the terminals to select and pay. Order came fast and there is plenty of seating, both indoor and out. The wireless charging points aren’t working though.
    1 person found this review helpful 👍

  • 1/5 Neha S. 9 months ago on Google
    I would have given 0 stars… I am a Mc Donalds employee… This happened to me this can happen to anyone. I paid £2 for flurry.. which was absolutely ridiculous… they gave me mini flurry in large cup.. I asked them to give me a refill on it where the flurry severed the right amount… the manager refused saying we measured it and it is right. This complaint is regarding Victoria center Nottingham Mc Donald’s I NEED TO GET WHAT I PAY FOR…
    1 person found this review helpful 👍

  • 4/5 Brian T. 1 year ago on Google
    On the day that we went the place was like bedlam. Kids running all over and screaming at the top of their voices whilst their mothers had their noses glued to their phones. We moved to get away from them but I think that you would have heard them all over the Victoria Centre. The food was as good as you would get in any Mc D's. Even our grand daughters were dismayed at the lack of parental control. We wished that we had gone to the Chinese buffet next door.
    1 person found this review helpful 👍

  • 1/5 Cal_ D. 1 year ago on Google
    Never been to a McDonald’s that took 20mins to wait for a double cheeseburger, wouldn’t mind to much if the place was packed and u see staff rushed off their feet, the staff there seemed to be moving slow on purpose because they just couldn’t be arsed and couldn’t care less! No smiles so enthusiasm, definitely need to upgrade their staff or more training on customer service.
    1 person found this review helpful 👍

  • 1/5 Laura B. 2 years ago on Google
    Just ordered on the app for my daughter to collect from here on the way home and they wouldn't take the payment or make the order as I wasn't physically there. That's not the main problem though! No cheese on my big tasty. No sauce at all on the sweet chilli chicken wrap. No sauce with my chilli cheese bites. No straws for the drinks. And according to my daughter it wasn't even busy! Happy mothers day!
    1 person found this review helpful 👍

  • 5/5 Emm A. 1 year ago on Google
    After a few hours walking in the city centre McDonald's sounded the ideal place to eat. It was a very warm day so the cooler interior was very welcome plus we were able to sit near the window and watch the world go by. Meal was very good, an excellent bite to eat!
    1 person found this review helpful 👍

  • 1/5 Charlotte L. 1 year ago on Google
    I'd usually never give reviews especially not bad ones but I'm really quite upset with the service I got today. Me and my grandmother ordered a meal and a drink and thought it would be nice to sit outside due to nice weather. I sit down not thinking anything of it but to my surprise when I stand up my gran points out that I have tomato ketchup down both of my legs on my brand new white jeans! This has really upset me because they aren't even like cheap primark jeans they were pretty expensive and the fact that tomato stains too means I haven't been able to wash and get the stain out! Brand new pair of jeans ruined. I confronted the staff and told them they should be regularly cleaning the tables and chairs outside but they didn't really seem too bothered. Really upset and don't think I'll be returning here again unfortunately. Should of spoken to a manager to be honest.

  • 1/5 Michelle K. 1 year ago on Google
    They love giving half a Coca Cola with no ice instead a full one with ice. Tables are a mess and had somebody change bin right next to my table whilst eating.

  • 1/5 Louise 1 year ago on Google
    The most chaotic lunch I've ever spent. All kiosks broken or playing up - allowing you to order but not pay, so you had to take a ticket to pay for your order...by joining a large queue we all were trying to avoid. After paying and waiting a ridiculous amount of time, it turned out that mine and several other peoples orders were paid for but did not exist on the system so we'd been stood waiting for no reason as nothing was coming. After finally getting the attention of an employee (all ganged around the order screens talking about their dating lives and tv) he went to get our order. He didn't give us ice in our drinks, napkins, or straws, because he was in a fluster. Also enjoyed watching the employee speaking to his friend instead of cooking, who stood peeling off monopoly stickers so his friend could have free stuff. Oh, and enjoyed the public reprimand because someone took fries out of the oil too early. In front of something like 30+ customers all waiting for food... how humiliating for that employee. All in all, it won't be my first choice and we regretting coming here! XD

  • 4/5 William Z. 1 year ago on Google
    Convenient location, but not all cable-less chargers are working.

  • 4/5 Radders 1 year ago on Google
    Might be a bit unfair to rate as 3 for service and atmosphere, but we found the seating area full of people who were not eating MCD products, and the one table we eventually did get was quite dirty with no staff offering to clean it. Was more like a warm location for teenagers to meet up than a restaurant. McPlant meal was good but an anxious wait after ordering via the self service machines due to the printer not working, so we had no proof should something go wrong. To us the staff looked to be working hard, especially getting the delivery orders ready, and the time from ordering to getting our food was quite fast.

  • 3/5 Peter W. 3 months ago on Google New
    I think the staff in McDonald's should be more people friendly. As a customer I feel somewhat ignored a lot of the time. Maybe some training is needed. I find this in all McDonald's restaurants. People skill are missing .

  • 4/5 TerificTaylor 1. 4 months ago on Google
    Even on a busy weekday lunchtime, with the resturant packed with uni students, the service was reasonable and I didn't have to wait long at all. Special mention to Ethan, making sure orders were heard when called and flying around the kitchen. The food is always nice and hot, sometimes the fries aren't salted but besides that, no complaints. Much better than the service I get in my home town.

  • 3/5 Sc00tyy 3 months ago on Google New
    Place is almost always packed, the toilet is almost always either being cleaned or out of order. Tables never cleaned when it is busy and people always go here with their crying screaming kids because they are bad parents.

  • 5/5 Tina G. 7 months ago on Google
    Went here on Wednesday 2/8/2023 and as, I was waiting for my order with my grandsons pram one of the female workers asked if I wanted to go and sit down and she would collect my order and bring it to us. I didn't get the workers name but she was about 5'6 and slim with brown hair and I think she deserves to get praised as, this was really good customer service

  • 5/5 Nigel S. 1 year ago on Google
    Stopped off late in the evening to use an offer on the McDonald's App for the new McPlant burger. Checked in and order arrived within 5 minutes. Burger was warm, but just lacked taste. Not a fan of it, but couldn't fault the speed service. Toliets were clean.


Call +44 115 948 3263 Open on Google Maps

Amenities


  • Parking
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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