2/5 Elizabeth D. 1 year ago on Google
Not
a
happy
experience
here!
Although
clean,
the
bed
bases
were
old/broken
and
uncomfortable,
though
the
housekeepers
were
fantastic,
helpful
and
friendly.
I
was
attending
a
conference,
starting
at
5
pm
so
ordered
and
paid
for
food
at
the
bar
just
before
4
pm!
by
4.30
pm,
no
food
and
another
customer
who
had
ordered
20
minutes
after
I
was,
was
served
her
food!
So
I
queried
what
was
happening,
the
bar
person
I
ordered
with,
had
left
at
4
pm,
not
put
through
my
order
but
had
taken
payment
and
I
had
to
prove
that
I
had
paid
and
ordered!
By
this
time
it
was
too
late
to
have
any
food
and
attend
my
(paid-for)
conference!!!
I
was
livid!!
I
insisted
that
I
had
a
refund
and
for
the
kitchen
to
remain
open
after
9
pm
to
get
something
to
eat
after
the
conference!
I
had
travelled
over
230
miles
to
this
hotel
and
couldn't
get
a
meal
when
arriving!!!
The
following
morning,
breakfast
was
a
farce,
with
no
clean
cups
or
glasses
for
drinks,
and
no
replenishing
of
bread
or
orange
juice
so
had
to
go
without!!
The
cooked
breakfast
buffet
was
a
joke,
with
only
one
server
bringing
one
tray
of
hot
food
every
5
minutes,
it
took
20
minutes
to
get
a
plate
of
food,
which
was
then
cold
by
the
time
it
came
to
eating!!!
Considering
the
cost
of
the
stay,
and
the
additional
cost
of
breakfast!
I
will
not
be
staying
here
again!!!
I
wish
I
had
stuck
with
my
usual
hotel,
Premier
Inn!!