1/5 Rachel H. 2 years ago on Google
Although
there
were
some
lovely
staff
upon
arrival
and
leaving,
during
the
majority
of
our
stay
we
dealt
with
extremely
rude
and
unhelpful
members
of
staff.
We
were
greeted
nicely,
shown
to
our
hotel
room
quickly
and
that
all
went
smoothly.
The
reception
of
the
hotel
is
really
nice.
Our
room
was
average
for
the
price
but
seemed
a
bit
dark
and
gloomy
in
contrast
to
the
pictures
shown
on
booking.com
and
their
website.
We
had
a
friend
who
was
in
Nottingham
with
us
but
not
staying
in
the
hotel
with
us.
He
got
too
drunk
and
was
sick
on
the
stairs
when
we
were
trying
to
get
him
out,
despite
offering
to
help
clean
this
and
apologising
we
were
told
it
was
fine.
Instead
of
telling
us
there
was
a
problem
when
we
offered
this
help,
upon
leaving
to
go
out
we
were
called
and
told
two
of
our
rooms
were
cancelled
unless
our
friend
paid
the
£100
fee.
The
staff
member
was
extremely
rude
about
this
and
we’re
still
unsure
why
we
weren’t
just
notified
of
this
when
it
happened.
He
paid
the
fee
and
we
were
given
new
room
keys,
telling
us
our
old
ones
were
cancelled.
We
came
back
around
2am
to
our
friend
sleeping
in
our
room.
He
didn’t
have
a
room
key
and
only
had
my
name,
no
other
booking
details.
We
notified
staff
who
offered
absolutely
zero
help
and
were
hostile
towards
us
the
whole
time.
A
member
of
staff
then
came
to
the
room
and
when
I
expressed
how
annoyed
I
was
to
him,
he
simply
asked
if
we
needed
him
to
stay
or
if
he
could
leave.
To
top
this
all
off,
when
we
were
leaving
they
held
our
luggage
but
gave
us
incorrect
labels
to
match
the
tags.
When
trying
to
get
our
bags,
our
boyfriend
asked
a
member
of
staff
for
them
but
due
to
the
incorrect
labels,
the
member
of
staff
rummaged
through
my
boyfriends
bag,
quizzing
him
on
the
contents
within
it.
This
disgusted
us
both
as
our
privacy
was
completely
violated
due
to
a
mistake
the
hotel
made.
Would
not
recommend
staying
here
at
all.
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