Booked the hotel months in advance for 35 people so we could attend our best friend's funeral. They cancelled our booking 9 days before the weekend leaving us stranded with nowhere to stay as other hotels are fully booked in the area with no real explanation. Hands down the worst hotel customer service I've ever received and made what's already a bad trip, that much worse.

Not a smoke free hotel and no built in smoking area neither the outside. Not recommend for non-smoker, you literally can’t breathe at all.

If I was able to review is at 0 I would.... this place is appalling. Due to the cricket World Cup this was the only hotel available local to where I was attending training. I can only but describe this as awful. The room was dated and very very basic. The bathroom floor had ground in wee stains, the wardrobe door had mud splatters up it and the bathroom door had wee stains all over it.... I wondered if it was ground in and couldn’t be removed but with a wet wipe I managed to remove the marks....., this clearly demonstrated that if the cleaners were attentive they would have cleaned this and wiped away all of these marks!!! I would absolutely not recommend this hotel and would suggest you do not book into here. I’m I am hugely disappointed and shocked at the state of this facility. My colleague whom stayed here too on the same night is now covered in bites!!!!

Well. I booked this hotel with my friends for a night stay over in Nottingham. I was pleased when I first arrived for the price we paid, It was perfect for a night stay. The rooms were basic but that was expected and they were clean so I as happy with this. However this all changed at 6am when we could hear someone trying to get into our room. It woke us up! I sat in bed assuming this must be a drunken person with the wrong room and they will give up. I was very wrong as they entered the room!!! Either the key cards work on more doors!! Or they got a new key card from the desk without being asked who they are!! They accessed our room got me up convinced I was in the wrong room. Once left i was awake then. Therefore got ready to check out. I was very disappointed with this and informed the lady on the desk. Who could just reply with oh. No apologies or questions just Carried on serving. I never write reviews but I honestly think this is terrible. So if you want a cheap night stay it’s perfect. But be warned, don’t leave any personal property in your rooms and put the chain on at night otherwise you don’t know who will be walking in! I will not be staying again definitely worth paying the extra. At least your in a safe room with staff who care.

What a joke of a hotel Been along time since I was in this hotel. I trained as a chef when it was the Albany hotel . Great place to eat then it changed hands and became Britannia. The staff are friendly great location. But! Certainly not smoke free, noisy, a lot of asylum seekers in this hotel children running around. Not a great experience.

Hotel looks nothing like the pictures on the website. Reception is messy, lifts are dirty. First room I walked into was not cleaned. hairs on bedding and bathroom not cleaned bath full of hair. We were changed to another room, clean bedding and nice view but bedroom was tiny. Checked the bathroom but was no better hairs all over floors, tiles were mouldy in grout and a big chunk missing out of the toilet basin. We told them about this and were given extra towels for floor mats and nothing done about the toilet. Plug holes full of hair causing blockages in sinks also not cleaned until last day. On a good note the beds are very comfy and breakfast is nice. One piece of advice ask for a receipt of payment if paying up front as they also tried telling us we didn't pay for our room.

Looks nice in photos only. Quality is not at all what you'd expect from them. Cleanliness is poor, rubbish bin lid was dirty, floor looks like it hasn't been hoovered in months, the sink still had some soap bits from a previous stay. The bed isn't that comfy. The worst part is the shower didn't work! So disappointed with this visit. The breakfast was alright. Not a lot there. I wouldn't really recommend. You can get a room at the Travelodge for similar prices and they have much better quality furniture and cleanliness standards.

Hotel is dated. Room has no heating so has a portable heater in the corner of the room. Carpets are stained, toilet bowl is cracked. To be fair to them they’ve obviously done their best to clean the room it just need some investment in a renovation. Bed is clean however due to the other faults I can’t even say I think it’s worth the £62 paid for the double. The £40 mark is probably more suitable.

Several of times no booking hotel on the website is britanniahotels.com for Nottingham! Lots of pictures was really quite luxury rooms... I haven't been in this place before. We're trying booking room for 4nights. Isn't made it no exist to find goes to! What's such things disappointed it is. I don't know why are they business people doing there? Nothing else overall, no excuse, no commence, no high standards create of runs business, lack things sort-it. That means is a lost over-pilot doing there... Such a waste of time that is "Britannia Hotel" Nottingham City Centre. Not very welcome for that... What a shame. (B****y lost over the pilot is!) 😡😳

Not stayed here was considering a booking but from reviews and pictures this looks more like a trap house than a hotel and who ever took over this astablishment has ran it in to the ground

Stayed here for two nights and if it wasn't for the nice staff I would have given less stars. As said the staff are lovely and always willing to help but the hotel itself, the decor and the properties condition are just poor. Straight away there was a terrible smell in the corridor and lift. In the room we noticed the dust laden TV wasn't working, after a lovely member of staff came up and found a power cable to plug it in to we were all sorted. The bathroom had limescale and grot everywhere, as well as urine stained floors around the toilet. The beds are very firm and I could feel every spring, plus the headboard felt broken, it was very wobbly and my pillow kept slipping down. It's just outdated and in need of a good lick of paint and a clean, the scuff marks everywhere along with the bath which was badly stained, they'd obviously just painted over the stains but this was all peeling and after my shower I had bits of white paint on my feet. Overall its just not a nice place to sleep. It's ashame too because the staff are great and very ready to help you. I wouldn't stay here again but if you can put up with the smell, outdated decor and dirt then it may be for you!

Best thing is the location at the heart of the city. Other than this, it’s an alright place but no where near the image drawn on the website. If you need a place to put your head down its fine I guess. Only giving it the fourth star for the friendly staff.

It's ok, staff are nice, rooms not bad but all a bit run down. If you just need somewhere to sleep it's fine.

I've been here once. This is not a hotel. Hotels are another thing

I've stayed here on several occasions in the past and although it's a little old and could do with a face lift, its centrally located and at a reasonable price within my employers budget. Staff were all great and when there was a misunderstanding regarding whether my last nights stay included breakfast, the duty supervisor did the right thing and gave me a voucher to cover breakfast in their restaurant. If the company was to spend some money on upgrading/redecorating the place, its be much easier to recommend to others but it was good enough for my needs.

Read endless bad reviews last minuet and was very hesitant to stay. Upon arrival we were greeted by lovely friendly staff who we expressed our concerns to and said if there was any problems please let them know. We then went to our rooms to be very happy. Clean rooms with two DOUBLE beds TWO clean bathrooms. I then contacted my dad who had read these bad reviews and told him how great it was. Once enjoying our rooms unpacking and finding lots of fresh towels another great point. We also had a mini fridge that was FREE!!! We went to the lobby to say how pleased we were with the hotel. It was a fun, friendly hotel the staff were wonderful and we will be booking again. If you are looking for 5 star quality rooms with rose petal beds then don't book but if you want a friendly hotel with a comfy bed and close city location for excellent prices then this is the hotel. Thank You to the staff and I hope more people write good reviews. We (myself and three friends) defiantly will be staying again and found no problems with the hotel.