The hotel itself is nice. Clean and I was happy with our room. My problem was the management. We had just arrived from a funeral and had someone with us (who wasn’t staying at the hotel) to help us with our bags ect. The manager would not allow this person to come upstairs. He proceeded to block the lift and call the police for absolutely no reason at all. Complete waste of police time! Unfortunately we did get the impression he was racist. When the police arrived nothing was done as there was nothing to the situation and it was left… this did make our stay a stressful one as we were very saddened by our loss and the management at this hotel handled this so insensitively.

Never one to complain but! Granted we visited on the 17th December so expected to be cold but definitely not in the room? It was freezing we turned up the heating and not a change I called reception to be told it will come on in about 30 - 40 minutes after you start it going? Surely if you can't check in before 3pm I would expect the heating to be on ready for the customer to come in to a warm room? So we left it set on high and went out expecting it to he warm when we got back, no it wasn't on a plus side the bed was comfy with a nice thick duvet to keep us warm. Reception in the morning said sorry we was cold but sorry we will not be going back.

Terrible Service......nobody cares (especially the General Manager) Had a bad stay a few months ago and they asked me to give them another chance and they would ensure we had a nice room and some 'special ameneties' First they tried to over charge me for the room, then the allocated room was horrible and freezing cold.....and were there any ameneties? No, of course there weren't because the Park Plaza don't care.....and I'm a Gold Card Holder. Will never stay again and will be asking American Express to get my money back. Mis-sold and lied to.

Great rooms and we had a lovely stay! Staff were nice too! They were happy to put our bags in the locker after check-in (they also give you tags as a receipt) so we could visit places without worrying about weight. The location is great. It's short walk from Nottingham central. We didn't have to get public transportation for anything. Budget friendly place too and if I were to nit-pick on something, it would be that we wish the windows were a tad bit cleaner.

Room was very amateur, I’ve stayed in better hostels. There is a very noisy club directly behind, although hotel has made efforts to soundproof the rooms - it does very little. This went on until 3am. If you’re staying here for a work trip, do not expect a good night of sleep. Bathroom was mouldy, the air con was pleading me to replace its air filter before it would turn the heating on, the boiler/tank in the cupboard was clearly leaking and had stains of dripping emanating from it. I half thought Norman Bates was going to show up in the morning. Hotel insisted there was no more rooms available to swap. Do not recommend. Raddison should not be associated with this chain.

I made a last minute booking over a weekend because there were no other options available. I had to pay £259 for a room that usually costs £59. The two receptionists were rude, they seemed to have absolutely no sense of talking to customers. I had to wait for over an hour and a half after the regular check in time to actually get a key to my room. The bedding had stains on it. Overall, my stay was unpleasant and definitely not the service I expected after paying that hefty amount.

Lovely place. This is just first time to visit in place really luxurious. The room was very silent, the bedroom was very exceptional to sleep! The bathroom is awesome is very posh thought. Awesome stay at this hotel... I can't be expected of this place entire my life! Absolutely wonderful this is Park Plaza hotel... I trust be return booked again. Beautiful place this is so impressive it is... Wow, what I'm loss for words! 😉👍🙏😇

I paid £161 for 1 night in a double room. On arrival just after 4.30 pm we were greated with a stone cold room. We sat for 30 minutes in our coats and gradually attempted to acclimatise to the freezing temperature. 🥶 we called reception and were informed the rooms would take 45 minutes to start warming. We got ready and warmed using the shower before leaving to for a reserved restaurant at 7pm. We enjoyed being out of the hotel. On return the room remained cold 🥶 or rather freezing. It was late so decided to hide in the duvet until morning. We got dressed in the cold went for breakfast in the very hot dining area then checked out. All we missed were the northern lights! Very poor experience and completely unacceptable for the price I paid. I expect compensation.

Rooms were good and clean, bed comfortable. Parking is in an underground car park beneath the hotel charged at £20, its a bit tight but not that bad, there were 4x4s parked down there. Staff were friendly and location for the City Centre bars etc is perfect.

A very reasonably priced hotel in the centre of Nottingham ideal for the shops etc. The staff were very friendly and helpful. The room we had was a really good size, very clean and all the amenities you could need. The breakfast was excellent with a wide choice of food to pick from. We are returning to the hotel for the Nottingham Christmas Fair. I can't wait.

The room was a lot smaller than i anticipated (even for a city centre hotel) literally fits the queen size bed, perhaps my research could have been better! Room was so cold and took a while to get the heating started, to be fair reception did offer to bring a heater which I declined. Breakfast was ok and plentiful. The staff weee really friendly, welcoming and helpful. The route through from the car park to reception could be a bit more welcoming. Fine for what it was.

6th time at this hotel this time for our business Christmas party. Again the stay was fantastic from my arrival being greeted by the reception to the cleanliness of the hotel everything was top notch as always. The holiday period is for sure one of the more pressuring times of the year for hotels but to see Park Plaza meeting the challenge with a positive and effective attitude is a welcome sight. Room was nice and had everything I needed to prepare and recover from our Christmas party, a perfect stay again. Coming back up this week for a 3 day stay so looking forward to my first stay in 2023

Great hotel nice fresh look as you walk in. Nice polite staff were always on hand. The twin room was large and spacious, with a nice view of Nottingham from the 10th floor. The bed was extremely comfortable. The bathroom was very nice with enough room for your needs. We ordered room service and were disappointed that the stuffed crust pizza did not have a stuffed crust! There was also a crack on the marble counter in the bathroom. The heating is controlled centrally due to the energy crisis so of you like it a bit cozier bring a jumper. All on all this was a lovely stay. Not far from all of the local amenities and attractions. Very reasonably priced too. I'll definitely be back again. It's great if you are going to Rock City or The Junction.

Having stayed in various hotel chains of a similar calibre, there is a certain expectation when booking an Executive Room. When compared with Leonardo/Novotel/Jurys Inn etc. the executive room at Park Plaza was a little underwhelming. The bed was delightful and the floor space was quite generous. However, the complimentary items and facilities within the room were a bit lacking. Especially when compared with similar competing chains. I would say the executive room offering here needs a little improvement. Nespresso coffee machines, daily newspapers etc. - even the little extras that are included in the room such as the bottled water weren't replenished on the second night of our stay which is a bit of a letdown. At the moment it's indistinguishable from the superior room apart from being a little bit bigger and a little bit pricier. The staff and location are great and I'm sure it's a fantastic option for other room types.

Great hotel, smart friendly staff. Modern up to date hotel with large rooms with comfortable beds. Large screen tv and good sized bathroom. Best breakfast in the dining area. Buffet style. Full English breakfast with good quality freshly cooked hot food. Or if a light breakfast is your thing there’s a selection of cereals pastries yoghurts and fresh fruit. Fresh coffees of all kinds and a range of other drinks from the drinks machine or try a juice. Car parking available on site pre booking required. Close to the shops, bars and venues. We r eally enjoyed our stay here.

Staff on my stay were polite but very awkward and stiff 🤷🏾‍♀️ Security on the doors were much more warm and welcoming. Overall, the stay was very nice, clean and comfortable, and I'd stay again.

Stayed here for 2 nights in Aug 2023. Great location, city centre location and the Castle just one street away. Room was fantastic, nice and big. Really enjoyed the breakfast too.

Friendly and welcoming staff, clean and comfortable rooms, top end toiletries and in room TV. Very good choices for breakfast, really enjoyed my stay for business but would definitely use for a leisure trip. Equally as enjoyable on my second visit this year.

The staff are helpful, friendly, and professional. The hotel location is close to many places. The facilities are well maintained and comfortable.

A huge thank you to Georgina & Freya, we had the best stay and can’t thank the team enough for being so accommodating. If you travel to Nottingham then this hotel is must. Looking forward to staying again later this year. Highly recommended!

Cannot find any fault. We had a superior double room. Not through snobbery, this was the room available. And very nice, well priced, in the prime town centre position. We paid £18 to stay in their car park under the hotel, and I believe worth every penny. Breakfast was pretty awesome, with mountains of food on offer. I chose the full fat, fried lard, full english, which was amazing. And the staff were all great. Pretty much perfect for us. Enjoy. 😀👍

Nice place food was good only visited for a meeting so not sure what the rooms are like only issue is zero parking

Pleasant friendly check in, nice rooms, very central ro the square, stayed a few times and would return again

Booked for a Saturday night with a group of friends after attending a local gig. 3 rooms in total and all of us had a lovely stay. Our room 106 was lovely, no issues with noise at all even though it’s a central location and everything clean, tidy and comfy. The other two rooms were on floor 8 and 9, no complaints about them either. Check in process was easy and friendly staff. We opted out of the breakfast solely due to the price. Parking isn’t included but the multi-story car parks in the vicinity are perfectly fine and between £15-£20 for the night. Checkout was easy and would definitely stay again.

I had booked this hotel for one night as my husband and I where visiting friends in Nottingham. The staff where friendly and courteous and the location was great. We where so disappointed with the room. It was freezing and tiny with barely any room to move. The bath was dated and has a big stain. The hotel charged £235 for this room. I have had a better experience in standard budget hotel.

Hot Hot Hot! Requires a night in the presidential suite! Booked last minute after a quick call with Sophie to confirm air conditioning. Arrived and greeted by Luke, check in was a very pleasant experience and they went out of their way to make it pleasurable. They made a huge fuss of our 3 year old giving him a bag with colouring essentials and even his own key. Breakfast was included with the rate and was really nice. Everything was fresh and tasty and staff couldn’t do enough for us. Our room was lovely with a large seating area, two bathrooms, shower and bath. Work area and a king size bed in another room. They made one of the sofas into a bed for our boy and he really enjoyed it. The only negative was that the curtains didn’t close properly in the seating area so he was up at the crack of dawn. Huge thanks to Luke and Sophie! Excellent customer service, something we haven’t witnessed in a UK hotel for a long time.

Really poor. Our room smelt of smoke, so they DOWNGRADED us to a small room. No refund. Didn't make any effort to check in with us. Hotel busy and we were constantly woken up in the early hours with party goers coming in. No security number to call. Staff always seemed too busy. When asked for directions we were sent too completely the wrong location. Complete lack of care. Poor management. Zero engagement. Waste of money.

This is the 5th time I have stayed at the Park Plaza three times on business and two for personal trips. I usually visit with my northern colleague and I have to say this is one of the most fantastic hotels we have frequented. While the hotel could do with some renovations in some of the bathrooms for example some of the shower heads and shower “doors” “windows” need new seals the rest is perfect for our trips. The real gem for the hotel are the staff both of us have always been received with a smile and on many occasions the staff have gone out of their way to catch up with us between our visits which is something we have never experienced at any other hotel chain we used to go to in the past. Rachel in the bar and the extended team in addition to the whole reception team are fantastic and should be extremely proud of the work they are doing for the Park Plaza. Location is also brilliant being only 10-15 minutes from the station and 5 minutes from Nottingham castle and for us 5 minutes from our office it’s a total Win-Win Expect to see us back for our monthly visits and keep up the great work PP Declan

I stayed here throughout the month of March and April 2022. Overall, it was good, convenient and strategically located near the city center. There were many restaurants and groceries just across the road, as well as at the city center. Tram stop is just behind the hotel. The receptionists were helpful and accommodating. Lucia and other girls were simply easy to deal with, whenever I had issues with my room. Maintenance team was quick to respond too. Room was clean and quiet. No major issues encountered during my stay. I also think that the housekeeping lady (Amelia) at the 8th floor was simply amazing in her tasks. The one and only thing that the hotel can work on, is probably on the rewards for the radisson members. It would be nice to see the members getting the treatment as mentioned on their members benefit page.

Stayed here on 16/05/22 1st time I've stayed at this hotel and last.. Reception staff fine. Got keys to room. How small is room, it was tiny.. Went to make a coffee after a 3hr drive here,only to find no water. Phoned Reception said it would be a few hrs before water back on. So why no bottled water in room? Bathroom was mouldy . Room just looks dated to be fair.. So thought we would get a hrs kip before heading out! No cleaners had better idea and kept us awake by constantly banging doors every 2mins and talking very loudly in corridor... In morning thought we would try breakfast! Big mistake.. food is of the cheapest ingredients.. pastries looked plastic and very bland.. Had a brill time in Nottingham, just wish we had picked a better hotel to stay!!

A very average hotel in a decent location. Definitely acts well as a base but the rooms do seem tired and need some updating/renovating. Not a bad hotel, but overpriced for the quality

I would highly recommend to stay in this hotel. I was nearly upset I only stay for a night and not any longer 😁 Unfortunately I didn’t have more time to spend in Nottigham this time. This hotel is in the centre on Nottingham, close to transport, buses and o ku about 15 min walk from train station. 4 mins walk from the castle. It was quiet, had bed I slept so very good at that after many hotels I have been to over past months due to travelling I felt well rested in the morning finally. I had room with a bath which was clean and just about the right size. I liked the carpets they use as per not being able to carry my yoga mat everywhere I could actually do yoga on the carpet being soft and thick. There is a kettle and coffee/tea in the room and I had a comfy huge chair I could read a book with my legs up and cosy in the evening. I met few members of staff which all of them were smiling, friendly, welcoming and helpful. I can’t remember many names but Lucia, Lorraine, Dylan, then maintenance guy, manager at reception and general manager really made the day nice. Also the male who kindly baked my vegan sausage for the breakfast even though they didn’t have it out. Breakfast was really nice as it tasted fresh and also have plenty of VEGAN options and fruit which not many hotels do. Thank you 😊

The staff were great, really helpful and they kindly upgraded our room as it was my birthday. We also had an extended check out time which was great as it saved us moving the car elsewhere in the morning. The bar area was nice, we only had drinks but it all looked good. The room was spotlessly clean and the bed was huge and comfortable. Also had a large tv with the option of renting a film to watch. Underground parking is secure and easy to locate. Had a lovely stay thanks

Fantastic hotel. Underground bookable parking at a charge. The staff are friendly and helpful. Breakfast was a hot/cold buffet. The hot food was up some steps, so my family got my hot breakfast. The room was spacious, we had an executive room with a sofa bed. Very clean with smellies, dressing gowns, slippers, etc.

Had a pleasant relaxing stay. Stayed in the Presidential Suite and it was amazing. Definitely worth it to upgrade. I will be back for a girls weekend in Feb. Also had a nice breakfast with lots to choice from. You can order the main food and its hot.

Great hotel, excellent location and very quiet to set it’s close to local clubs. Friendly fun staff and a cool vibe. We had the upgraded room which was large and had everything yo need. Dont need your towels or bed changing for two nights and they reward you with free wine!!! Winner