1/5 Ayesha A. 8 months ago on Google
I
had
booked
Colwick
Hall
Hotel
for
my
wedding
day
this
summer.
I
had
booked
a
hotel
room
the
night
before
to
get
ready
for
my
big
day.
Upon
arrival,
me
and
my
husband
informed
Jane
the
receptionist,
that
we
were
due
to
have
our
wedding
here
the
following
day.
Jane
advised
that
regardless
of
this
we
would
have
to
check
out
at
12pm.
I’d
informed
her
that
I
was
due
to
be
ready
by
1pm
so
if
they
could
accommodate
to
my
timings
for
an
extra
hour
that
would
be
greatly
appreciated,
as
it
was
my
wedding
day.
Jane
was
being
very
inconsiderate
and
extremely
disrespectful
with
the
tone
of
her
voice.
She
had
no
bother
that
I
was
the
bride
and
clearly
under
a
lot
of
distress
after
being
told
that
I
would
be
removed
from
the
room
at
12pm.
It
was
very
evident
that
I
was
at
the
verge
of
tears.
We
requested
to
book
for
an
additional
night
however
was
informed
this
was
not
possible.
After
going
back
and
forth
we
did
not
get
anywhere.
Jane
then
told
me
to
leave
my
number
with
her
as
she
could
“not
be
bothered”
to
walk
upstairs
to
my
room
to
give
me
an
update.
Following
this
a
meeting
room
was
provided
after
I
requested
to
speak
to
the
manager.
Further
on
to
my
wedding
day,
being
the
bride
and
groom
we
had
parked
our
wedding
car
outside
the
venue.
We
were
then
approached
by
Jane
who
repeatedly
told
us
to
move
our
car
as
we
were
not
able
to
park
there.
We
were
not
blocking
any
entrances
nor
exits.
We
explained
that
as
the
bride
and
groom
our
photographer
will
be
taking
our
pictures
in
front
of
the
venue
but
Jane
was
very
adamant
that
we
could
not
because
she
claimed
this
space
is
required
for
guests.
Jane
then
argued
with
my
relatives
in
regards
to
this
matter
and
again
was
very
inconsiderate
and
disrespectful.
As
a
bride,
I
was
in
a
very
heavy
and
expensive
wedding
dress
that
I
had
to
tread
through
grass
and
mud
to
be
able
to
enter
my
wedding
venue.
We
were
not
given
any
apology
from
Jane
for
this
unacceptable
and
unprofessional
behaviour.
I
will
most
definitely
not
recommend
this
venue
to
family
and
friends.
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