If there was an option for 0 stars, I wouldn't even give them the satisfaction for 1 star. Absolutely appalling letting agents when it comes to the deposit. Leaving a property ALOT cleaner than moving in, warrants £200 being deducted for a clean? Agents didn't want to be specific as to what actually needs cleaning just told us to take it further with the deposits claim. Unhelpful, unfair, would not recommend.

In my time dealing with Whitegates I have always found that he Ladies in the office have been a great help if and when there has ever been an issue with the properties I have rented. I would definitely recommend them to anyone looking for an Estate Agent to deal with or a Rental Property to secure. A special mention to Sophie who is a Smart Meter Wizard!!

IN MY OPINION Would give 0 stars If you’re looking for a company who doesn’t care about their tenants, lies, and doesn’t reply to their emails unless you take actions into your own hands then go to whitegates. We Lived in the house for a year and 6 months with no heating and didn’t bother to try and fix it especially when I was pregnant. We also sent all emails to citizens advice and shelter who advised us to take legal action. A couple of months of us living in the property they tried to make out we never declared having dogs when we did and had been asked twice on an email when we declared having dogs. The agents don’t communicate amongst each other they treat everyone as if they’re below them, you just need to read other reviews to get an understanding of that. They try and make out the house isn’t clean when moving out yet professional cleaners have seen the property and was more than happy. As for the exaggeration for use of baby wipes and handheld hoover and we have sent evidence to the deposit scheme, and all cleaning evidence. We also asked for evidence of this before and was never received. Damp was around the house due to poor heating due to never being fixed. Again this is all in my opinion before they email me for a second time threatening legal action for telling the truth.

Both my partner and I have personally dealt with the team at Whitegates in Newark during our 6 month tenancy. We have had a positive experience with this letting company as they respected our privacy during this time but were only a phone call or an email away whenever a query arose. After our tenancy ended, they were prompt in the property checks and released our deposit on the next working day after we vacated the property. We had most of our communication with Abi and Sophie during this time who were always super lovely and professional.

I have just finished a 18 month tenancy with Whitegates and they have been completely wonderful. When we had maintenance problems a workman was organised immediately- every time I have needed to contact them for anything they have been kind and helpful and professional. I have rented with Martin & Co, William H Brown, privately... Whitegates are the best by a long shot. Brilliant letting agent.

Since buying our house in Newark in 2008 we have been in the caring hands of LetIt ,now Whitegates. In the Autumn of 2008 LetIt advised us on how to go about letting our property whilst we were away on the continent for, initially, a "gap year".They recommended tradespeople and craftsmen and advised us on issues such as landlord insurance and levels of finish before we left.And once gone, they quickly found reliable tenants who rented the property. Our "gap year" turned into a ten year stay in Spain. Throughout our stay we were able to depend on LetIt/Whitegates to manage our property sensitively and professionally on our behalf.We had regular payments and regular inspection reports. Whitegates were quick to alert us to any issues which could affect our tenants quality of life or adversely affect our property. And I believe we were quick to respond to any issues that arose. Whitegates and their team,headed by Diane Ashley, were brilliant and immediately sorted out any issues keeping us continually informed and updated. When you live abroad it is so reassuring to know that you have a letting agent who is reliable,trustworthy and quick to respond .We always received a fast response when we needed one. Also when living abroad the fact that you have a property in good condition ready to move back into if and when the need arises is very reassuring . That need arose in 2018. We sold our Spanish home and informed Whitegates who very quickly informed our tenants and ensured that on our return all was in very good order with our property and the house was vacant which meant we were able to move straight back into our old home on our return . Since our return and through sound consultation and advice we have carried out decorative works and put our house up for sale . Charlotte Stubbins has been our selling agent and has been incredibly supportive ,helpful and efficient .The house has been marketed to its full potential and a sale was quickly agreed and is currently undergoing the conveyancing process. We hope to complete the sale very shortly. We have no hesitation in recommending Whitegates as both a letting or selling agent. In fact on our recommendation our neighbours now use Whitegates as their letting agent and are very happy with the service provided. Many thanks to the efficient ,professional and friendly team at Whitegates for an excellent service over the years .

Highly rate Whitegates. They recently handled a kitchen refurb and full decoration for me. Abi in particular was proactive in getting quotes and arranging all the work to have the property empty for as short a time as possible. She then found a new tenant quickly and has kept me updated at all times. Excellent service and great peace of mind for a long distant landlord like me!!

Iv dealt with a few agency's Whitegates is by far one of the best iv rented with so far Charlotte and sofie are a credit to this company Lovely and so helpful with anything I need and get things done quick. Would definitely rent with them again 5*