Poor product when delivered PAID CASH and furniture delivered after 3 months of payment ! TFP does not revert back for follow up. Shame on them

TFP shop has given my fiance and I the worst shopping experience ever. My fiance and I went to your shop on Tuesday 2 June 2020 to purchase a wardrobe. It is only after waiting for nearly 45 min at your cashier to pay cash that they informed us that the stock for desired wardrobe is over. We went downstairs and chosed another one and had to wait another 30 min before getting our receipt of payment. On Monday 08 June,their team came to deliver the said wardrobe.The delivery vehicle was very dirty and the delivery agent was very rude and imposing.Despite the fact that a damaged wardrobe was delivered to us,the delivery agent refused to take it back.As we complained and refused to accept same,he insisted that my fiance signs on the sales order note to acknowledge receipt of merchandise saying that his only duty was to deliver the furniture and that he will therefore insert a note on the delivery sales note in-order for the concerned department to do needful.As my fiance went to their shop today,he was surprised to learned that the said sales note was nowhere to be found and that the shop will not be delivering the new furniture(the one displayed in their shop) at our place despite having paid transportation fees upon purchase. We were asked to returned the damaged goods and bring back home the displayed one by using our own transport. They even refused to refund us the initial transportation fees paid. Another unprofessional behavior is that their shop whatsapp call us.This act portraits how cheap of a service TFP offers. Their staffs are very incompetent and irresponsible.No proper customer service except for the sales staff.I would never recommend this shop to anyone.This shopping experience has become a shopping nightmare. Their motto of 'Our commitment to you' is totally BIAS!

The outlet at Port Louis is smaller compared to other ones. The setup is not great and is not well organised. Could not figure out who are the staff and who are the customers. Some items are exposed outside the outlet and are thus covered with dust. The outlet at Port Louis does not reflect the TFP standards. Had a look at the wardrobes and saw very few wooden one. Most of them are made of particle board or MDF.

Very bad experience at TFP very bad service very disapoinment

Exceptional customer attention and flexibility.

Shop is good, no parking

Large choices

Good quality furnitire

TFP Port Louis is a very bad shop to go for furniture purchase. I am sure other TFP shops around the island does the same. I paid in full for a sofa to be delivered in 3 to 4 days time only for their staff to call me that they don't have it in stock. I went back to the shop to confirm the one on display and ask that I will not mind that one delivered, but they insisted on not giving it to me. I had to pay more to get a sofa they are expecting in almost 2 weeks time. In your best interest, don't go there.

The prices are good but very bad services, the delivery slow and very long!!!! Not recommended! It's good to make publicity but you need to review your staff manners, the delivery should not take a lot of time !!!! very disappointed unfortunately I had already paid.

Bad quality service. Bad communication. Zahir is the best staff that you have and the others for me are not qualified . They don't know how to deal with client, don't know how to talk with.

Good but a little bit need some space to move

Dislike as delivery not same as order I have received the delivery 2 days before new year they have told us only this colour is available put yourself in our place then let us know if you will really can cancel the order thanks