1/5 Makayla J. 4 months ago on Google • 18 reviews
I
recently
visited
Top
Tonga
and
while
there
were
some
positives,
the
overall
experience
was
marred
by
significant
issues
that
are
hard
to
overlook.
Let
me
start
with
the
positives:
the
staff
were
genuinely
friendly
and
accommodating.
They
did
their
best
to
manage
the
situation
and
were
as
helpful
as
they
could
be
under
the
circumstances.
However,
the
negatives
far
outweighed
the
positives.
We
were
waiting
for
our
main
meal—by
up
to
three
hours.
I
understand
that
delays
can
happen,
but
the
lack
of
timely
updates
or
apologies
was
disappointing.
When
I
inquired
about
the
status
of
our
food,
the
owner’s
response
was
not
only
unhelpful
but
also
shockingly
rude.
Instead
of
providing
an
update,
the
owner
displayed
a
concerning
level
of
attitude
and
aggression
that
they
were
understaffed.
Not
only
did
they
yell
at
me,
but
they
also
made
offensive
comments
about
my
physical
appearance.
This
behavior
was
completely
unacceptable
and
made
the
entire
dining
experience
extremely
uncomfortable.
While
the
staff
tried
their
best,
the
owner’s
conduct
was
a
major
letdown
and
overshadowed
any
positive
aspects
of
the
visit.
I
hope
the
management
addresses
these
serious
issues,
as
no
guest
should
have
to
endure
such
treatment.
Until
then,
I
would
recommend
considering
other
dining
options
where
respect
and
customer
service
are
priorities.
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