INCREDIBLE STAFF. I especially want to thank Tarrion for providing exceptional customer service to my wife and I. He made our stay at the hotel a very special one by providing excellent advice, a complimentary breakfast, and a ride to the train station. I’d also like to thank Liam Yore for being our transporter to the train station. And all the other friendly staff and security we interacted with.

This hotel had been a favorite of mine, nice renovated rooms, pretty good value for what you pay for. However in my last two stays I’ve seen maintenance has taken a liking to using excessive air freshening devices on the walls of hallways as well as spraying the rooms a lot…I’ve never been to a reputable brand hotel that does this. Most hotels know there’s a large variety of visitors and not all like that sort of thing. The smell is really strong, offensive and makes it hard to breathe and relax and rest if it’s not something one is used to in their home environment. Not to mention, apart from personal preference there are people that are allergic to these toxic cheap synthetic fragrance chemicals or have breathing issues like asthma that can be aggravated by them. It’s overall very disrespectful and inconsiderate and ruins the experience for many patrons. It also looks bad because it makes one wonder what foul smells are they trying to hide with all this strong perfume? If the facilities are clean, no strong perfume, just the smell of pure cleanliness, would be perfectly acceptable and what is practiced by any other reputable hotel that is considerate of the wide range of preferences and different health conditions of visitors. I really hope management takes this into consideration for the comfort and wellbeing of guests. I for one will not be revisiting until I get an adequate response and have evidence of this problem being addressed. It’s also not great they charge 20 for parking when nearby hotels don’t do that..

Stayed on a busy weekend and we were able to get extra towels, room was clean, the showers water pressure alone is 10/10. Parking is kinda dumb as it doesn’t go all around the hotel and all side doors are locked. You had to go to the lobby front doors to get back in. Not bad other than that :)

The rooms seemed to be freshly updated and the beds were comfortable. Everything was clean. BRING YOUR EARPLUGS. This was by far the loudest hotel I have ever stayed in. The noise from Cicero Avenue was unbelievable. I am a heavy sleeper and it woke me up time and time again. Make sure you ask for a room on the backside of the building.

“Diamond elite member” Staff was very nice. Just too many extra “fees” for stuff that would normally be free. The room had a very odd odor, didn’t feel “clean”, as well as the rooms were noticeably smaller than usual. $20 per person for breakfast. Which was just their normal buffet style that’s free at every other holiday inn. $25 for parking each night.

Great location near the airport if you want to stay near to get to your flight on time. I thought their gym was very sufficient and clean. The noise level was somewhat out of control. I would hear people come in and out of their rooms. I also heard drivers playing loud music at 6 am in the morning. I was shocked that I had to pay 20 bucks a night for parking. I've been at several hotels, and it was free for the patrons. Overall, I enjoyed my stay and the staff was very friendly and professional. The big downer was the 20 dollar nightly fee to park your POV or rental.

I really wish that my initial experience was better. Upon arrival, check in was fast and the staff at the front desk were very pleasant. By the time we got up to the room our keys didn’t work. We went back down to let them know and the young lady proceeded to tell me that if you place your card near a phone or other card it will deactivate. Our cards stopped working about three times throughout the stay. The situation that really made my stay a 1 star was that the second day I was there I was basically harassed by someone on their staff. There was a heavyset black man with dreadlocks that found it fitting to touch me without my consent. I’m not sure why he found it necessary to do that and the hotel has camera footage of everything. Women can’t go anywhere without a man doing something to make us completely uncomfortable. I immediately called downstairs to let the staff know and initially I felt like I was being blown off. I didn’t want to stay in a hotel with a man who probably has access to open my hotel room. I got a call the next day from management and they continued to keep in contact with me throughout my stay. I appreciate them letting me know what steps they were taking and not allowing the guy to come in for work while I was there. I just wish it never happened. I hope that if they decide to keep this man on staff he doesn’t harass and touch other women.

A friend of mine and I stayed here a few months ago. I was just finding another hotel to stay at to fly out of Midway, and I remembered that I never left a review, or a warning, on this hotel. Our check-in went great and our room was fine. We went to take a walk around the hotel since we had been in a car for awhile and planned to fly the next day. Every floor above the first floor was a literal homeless shelter. We walked the stairs to the second floor, third floor, and so on. There were people freely smoking in the hallways, wandering around like we were at a party, and that's when I realized that the room next to ours was the pantry that was providing the meals. That's why there were so many people standing in the hallway when we were walking to our room. Feed and house the homeless; I think that's great, but at least warn us. We are two women traveling alone. I would have opted to stay somewhere else.

The room is a bit small, however, it's cozy and the bed is great. Good location with a mall within walking distance and big name shopping stores also close by. Got great customer service from the front desk, hence why I rated the hotel 4 stars.

Very comfortable experience.. All the staff were great and accommodating. @Shalaunda- was very kind, helpful, and well versed in her knowledge of the facility and being authentic in her job. I appreciated that and all that was done to make my stay great! Thanks!

BEWARE MR.LEONARD WILL TRY TO STEAL MONEY FROM YOUR CARD & LIE AND SAY YOU STAYED AN EXTRA DAY!! they have ANTS crawling all over the room, charge you $20 just to park in a parking lot that THEY OWN which is stupid! tub dirty, hot water didn’t work! I Stayed here for ONE night and they attempted to charge my card for additional $193 at 1PM saying that basically counts for an extra day! huh?? 2 hours past check out amounts to a $193 late check out fee & the room only cost $143 to book? RIDICULOUS! the rooms & the hotel in general is not even that nice to charge such an outrageous amount! We asked for a late check out upon checking in anyway! multiple $1, $5, $50, $90 charges on my card but could not because my card was locked! Mr. Leonard LIED & said the reason for these charges was because “someone was in the room” after I CHECKED OUT at 1PM & BOTH keys were left in the room! How is that possible?? the keys EXPIRE & no longer work after a certain amount of time so how could I have done that? at first he said they attempted to charge my card because “I didn’t officially checkout the room” (the keys were left in the room & I left the premises, I do this at other hotels all the time & never have a problem but ok.) then he said it was because “someone was in the room later in the day” WHICH ONE IS IT?! He’s UNPROFESSIONAL & HE’S A LIAR. If HOUSEKEEPING came in the room and cleaned it after my stay, like they’re suppose to then they would clearly be able to see that NO ONE was in there! especially because the keys were IN the room! 0 stars this location is weird, dirty & the workers are liars. GO TO HYATT PLACE for better service!

The location of this hotel didn’t bother me but the rooms are dirty don’t let them fool you with the fake decoration, their carpet floors are sooo dirty dusty once you turn the AC off I could see the dust of the room carpet floor in the air. I asked them to clean my room after 3 days of staying there they keep saying they will come clean it but never did. If I could give this place a zero star I would. The check in lady name MJ was sooooo rude with a fake smile on her face. It’s sooo not worth it to stay in this hotel to breathe their dirty dusty air. I am army and would never recommend this place to my family or army bodies. And for the cleaning crew please hire someone who speaks English I asked the cleaning lady to at least get my trash out and she couldn’t understand what I was telling her 😢. Todays day 10/04/2023 for this review

I cannot overstate how mismanaged and seemingly sketchy this hotel is operated. I have lived in Chicago for 10 years and have family come to visit without any problems at other hotels during this time. During my stepmom's stay, she returned to her hotel room from a day of sightseeing and found that her room key would not open the door to her room. She went down to the front desk and they gave her a replacement key. She returned to the room to find a strange man in his underwear in her bed, and all of her possessions were gone — nothing was in the room anymore except for the man’s things. He was aggressive, and equally confused as to why the front desk had given someone the key to a room that he thought was his. She was obviously very upset and panicking, being in a strange city and having all of her stuff seemingly stolen. We went down to the front desk to explain the situation, who then escalated it to the night manager. As it turns out, the front desk had switched her room the night before but not updated it in their computer system -- so they rented the room to someone else. The housekeeping staff saw that the room was occpied (clothes hanging in the closet, sleep mask in the nightstand). Instead of calling anyone, or flagging that there may have been a problem, they simply stuffed all of her possessions she had unpacked (jewlery, electronics, underwear, etc.) into a trash bag, put it into her suitcase, and then moved the suitcase to the manager's office without telling anyone. The night manager got to the bottom of the situation relatively quickly and found her into a new room, but he was fairly defensive and tried to minimize how startling the situation really was. As compensation, they gave my stepmom 10,000 points (roughly $70) that she can only spend at one of their hotels. This does not even cover one night of her three night stay at this hotel. Luckily, she was able to verify that the househeeping staff had packed all of her possessions up from the room and she was not missing anything. Otherwise, a police report definitely would have been warranted. Outside of this extreme experience, which I am hoping is not common and does not happen to anyone else, the hotel is probably a 3/5 star experience and other options should be considered. Parking in their lot is $20 per night, but a parking spot is not guaranteed. There were zero parking sports upon returning to the hotel at 8:30 on a Friday night. The front desk suggested that we park in the nearby Planet Fitness parking lot and we would not be towed. This is okay, but why are we paying $20 to park if you cannot even get a spot? Other complaints are that the hotel is pretty far South from the airport, breakfast is an additional $17 per person, and the rooms are pretty dimly lit. It is located right next to the Ford City mall, which locals tend to avoid due to crime. Overall, just please pick a hotel where your stuff will be safe, and you can go out and enjoy the city without worrying. It might be the cheapest option around, but its probably that way for a reason.

The rooms were the only good part about this hotel. Not only was the staff rude but upon repeated calls to the front desk to call our shuttle from the airport, there was no answer resulting in us paying for an excessively expensive Uber in the middle of the night. Not only did they not answer the the phone when trying to get a shuttle (after repeated attempts) but when trying to receive our luggage the next day was met with rude customer service from the front desk and an excessive wait to get our bags. With 2 people ahead of us checking in we waited almost 45 minutes just to pick up our bags. However, the rooms were clean and that’s probably he only thing that I can’t complain about.

Not the best neighborhood but what you expect by the airport. The staff was great. The room looks recently renovated. The hotel in general has a weird smell. We were out all day and only here to sleep so can't sleep to any of the food options, etc

MJ was the best thing about this hotel. From the moment we checked in, she was very sweet and helpful. A friend and I traveled with little ones and anytime she saw us she gave us a hand or offered the younger guest candy if she saw tears. So sweet! Our card did deactivate quite a few times so that was annoying. Parking as previously mentioned is dumb because it doesn’t go around the whole building, and cost extra. Side doors do not work so you do have to keep walking around to the front of the building which again if you’re traveling with kids can become inconvenient. She made sure we had what we needed though. There was a young man working with her also, I believe his name was Ty, he was nice and helpful as well. Great staff, little inconveniences like the parking, side doors not working, and constant key card deactivation would make me reconsider. Thanks MJ and Ty for some great hospitality!

I took my students on a college visit trip to Chicago and we stayed at this hotel. All the management and staff were very accommodating to our needs as a school group. The breakfast was really good and I appreciated that they were able to get all of our rooms together on our own floor. The location near Midway Airport made it so easy for us to check in from our flight and then leave back to Texas in the morning. I can't wait to stay here again with my students!

AWESOME AWESOME HOTEL AND STAFF!!!! The atmosphere is warm and friendly. Great Management and Front Desk. The lobby is clean and sunny, cool music. The rooms go through a triple inspection. Newley renovated and close to Midway Airport. Parking is only $20 which is a STEAL compared to the other highway robbery parking sites in Chicago by the airport!!! Excited to return to experience the new restaurant under renovation, The Tavern at Midway, an upscale restaurant and live entertainment bar. Keep up the great work.

Had the pleasure of staying here last weekend with my sister. I would definitely recommend. The staff is amazing, the rooms are clean & the lobby is beautiful. Although all of the staff were amazing, I would like to give a special thank you to Shaayna who made sure we had everything we needed.

Hotel was very nice, clean, and overall quiet. There was an altercation between one staff member and another guest in which he said something about her and she was screaming and actually hit/slapped the employee. The main issue I had was being charged for parking. I booked through a 3rd party but the hotel made no mention of the $20 charge to park at check-in. With the price of the room, parking should be included! Especially for an overnight stay. Another issue was the T.V. Watching a show and all of a sudden it shuts off. Never came back in until the next day.

Overall my room was a standard Holiday Inn room. It was just a string of little things that made me feel this location was not up to par. 1) I believe there are people who live here. There were randomly people who looked homeless wandering the halls. This happened multiple times. There was a coffee maker with coffee, but no cup. There were 3 containers of lotion but no shampoo.

To absolutely no fault of the hotel, I had a lot of difficulty checking in here but the entire staff was patient and understanding. Every staff member I interacted with was so kind and funny which really helped with the stress of the chaotic weekend I was having. Both the shuttle drivers are also awesome, kudos to them! The only thing that was unfortunate was the room didn’t have a microwave, which was not a huge problem for me on this trip but would have definitely been nice. Thank you to the staff for your empathy and help!

Who ever manages or owns this hotel should be ashamed. I arrived around 8pm and I knew I would be leaving quite early around 3:30am. Well let me just say this, even at 8pm they still have no clean rooms available. Nothing but a lobby full of guests waiting for rooms. I waited almost 2 hours until a room was ready for me. From the people checking out to head to work this seems like it’s the norm. Unbelievable! I don’t blame the people working behind the desk, so I didn’t take my frustration out on them because I will be directing my complaints to higher ups. This hotel is seriously robbing people of their money.

This is an old hotel and it shows it in every way. Rooms were dated and smelled a little funky. The receptionist at check in was extremely rude and tried to over charge me for everything. First when I arrived at 2:45pm, she claimed that there was an early check-in charge but after getting my IHG number she didn't. Unfortunately then she informed me of a $21/day parking charge. Which wasn't that way when I stayed there in Oct. Nor was there any mention of a parking charge either while booking the room. If it weren't for already booking it and my flight the next morning, I would not have stayed. With the old building, outdated rooms which were very loud, and the extremely rude staff, I would never recommend staying here. In fact, stay away at all cost!!!