Isabellla from the Best Friends Pets store in Maribrynong was an extreme delight. She possessed a wealth of knowledge about pet care and welfare. She conducted herself in a highly professional manner throughout our whole interaction. Isabella was very informative and patient in discussing various pet items and took extreme care in helping us choose the best harness for our new pup, Benji. She took into account not only his size but considered his personality which she quickly learnt about when discussing various options. As such we made the perfect purchase and our pup was happy with his new harness that day. More importantly he was comfortable and safe. Isabella was very warm and engaging and with our pup she was very confident and gentle with him. Isabella was also able to diffuse a situation whereby another large dog was continuously barking and she did this whilst juggling other priorities such as managing and responding to customer enquiries and ensuring the welfare of all animals at the time. Isabella should be commended for her outstanding customer and pet service.

Because I am owned by a Fluffy Overlord, I find myself now visiting pet stores with the same sort of frequency as I used to visit chocolatiers. As with chocolatiers, Best Friends stocks food, albeit of the less "glass and a half in every bar" variety for humans, and more of the "please stop walking over me at 3am it is not breakfast time it is not even awake time I am begging you" variety for He Who Stalks The Shadows. As I am yet to leave the store in anything less than half an hour, I will disclaim that this is not due to poor shelving (everything is where you would assume it to be, separated into cats and other small beasts on the left; and I assume dogs or maybe llamas on the right, as there is an entire half of the store I have never visited, indeed there could be dragons there for all I know) but rather due to the variety of items available. I would strongly caution anyone entering the store to not make my mistake of assuming that a bag isn't necessary, as the last time I thought that I had to carry out the assortment of food (eaten); litter ('utilised'); and toys (disdainfully sniffed) in a box (immediately cat-napped) after promising myself "I just need two cans until the delivery arrives". The team are, to a one, very kind and helpful, though I was offered on one occasion a dog treat to take home for my cat, which the dog (with humans, the dog didn't drive to the store by themselves) behind me in line was obliging enough to take off my hands. The presence of the on-site vet is also appreciated, and I assume that the puppy school and groomer are also helpful, though given The Floofmeister would sooner rip off my hand than permit me to have his fur clipped, I can make no comment as to their quality. Overall, I simply can't fault the store, availability of items, prices (the cheapest for Trouble and Trix litter in the Maribyrnong area), and team members (who have on my appearance started to greet me with a cheery "good to see you again", proving that His Grumpiness indeed rules the house supreme). I would however still be much obliged should they consider selling chocolate for humans, if for no other reason than it is more pleasant to cry over an empty wallet with food.

Huge Variety & Plenty of Stock However, Some items & Animals are Over priced or a Bit too High! Compared to other competitive stores Nearby… 7/10 Not Bad, Improvement surely needed Out of 4-5 Pet Shops within That area I hope that this feedback & Review will have you review your Prices & Try and be a bit more flexible or Match/Out do Competitors nearby. (I.E: Bugies “$60.00) * I can get “Adult” or “Baby” Budgies Around corner from your Store for “$30.00” (Have bought 2 from this store so far) * New Year! New Prices! New Outlook! And New Mission Statement! I Network (Worldwide) as a Hobby (16 & 1/2 Years) (I have 6-Google Accounts also, For Reviews) * Dan “AlphaBoss” Merry Xmas & H.N.Y 👍💯😉😎☮️

Not a good experience. I would have spent in excess of $120 but this rort which is price matching with sometimes a bigger than $20 difference is losing them customers. Today, I was told that it had to be from one source to account for shipping! It makes for a waste of time and thinly veiled contempt for one's regular customers! Also, depending on who is on the floor and which manager is working that day, the experience can vary wildly. This shop has been ok in the past. It's not so ok anymore, it appears.

I came in 5 mins before closing and the staff were helpful and assisted me and didn’t make me feel bad for rushing in so late. They gave me good advice on my cats litter tray and toilet behaviour and were knowledgeable, friendly and helpful. That was my first time shopping at best friends and I’ll definitely be going back there for future.

Was a fantastic place but a new veternarian has overtaken the vet area and the prices have gone up astronomically since then. She is extremely expensive compared to the previous veternarian. We will take our pet elsewhere

Love the store and the vet, but I didn’t have a pleasant experience with the groomer. Generally unfriendly and unwelcoming, complained a lot about my dog’s coat and accused my previous groomer of not having brushed him out properly, charged extra for a thick coat. It seemed like they potentially didn’t have much experience with Pomeranians. Exorbitantly priced for what we got, I will definitely be taking him back to Dogue in Williamstown where I’m charged $65 less for a fantastic and friendly groom.

I just found out when I got to Best Friends Pet Maribynong that I can go to their hospital as well as having my shopping for Jackie my little friend’s food and other needs under one roof. All in one! That is great. Even when my little friend food runs out (but orders will be in, at the end of the week) they still help me to check other outlets if they have my Jackie’s food, for she will have nothing for dinner. Thank you Best Friends Pets.

Staff are so helpful and kind. We took our puppy here for puppy school - Farrah was awesome! Our puppy loved it. Informative and a great way to bond with our pup. Highly recommend.

Highly recommend, great service, friendly staff and have all your pets needs

2 female staff members were too busy talking and didnt greet nor assist. Only said bye as i walked out. I went to pet barn and spent my 300$ there and received actual service.

I've recently welcomed a puppy to our family, I walked around the store looking for a leather leash and collar, name tag but I was quite confused what I was meant to buy, a lovely female worker approached me, to see if I needed assistance, she was very helpful, very understanding, she had outstanding customer service, she helped me to purchase the right sizes with a collar and leash, she helped me with deciding which name tag to suit my puppy. I am very appreciative of the help she provided.

Just had an awful experience with the manager from this store beware. Karen to the Max. Ultimately, the reason i could not gain a cat for adoption - they have refused to release a cat for adoption to me is because 1. I own a puppy and 2. I was eager to receive it. Lesson here is adoption animals are not for sale and nothing is for free. Don't waste your time with people who use avenues like this as a power trip. Go out spend your money and don't entertain anything merchanted as free - there is always a catch. I had this Women playing games the entire time on the phone and all she was after is for me to dance to her tune. Nothing but a power trip. I will be spending 1 - 2k on a cat and bringing it to this store to be deserved and vaccinated. Edit: don't listen to woman or allow them to monopolise a situation, they have no sence. - in my responce I absolutely will not - Because of you, one cat whether it's one or the next is going to live it's life in the rest of captivity because one of your managers had a power trip whilst another one from a Private breeder from gumtree will enter and grow up with a loving family and enjoy its brother being the German sheapord puppy your manager put down.

Vet staff are awesome - they even took the dog from me so I can do the payment , and she was fed treats the whole time there 😝 .

Rudest people. You thought that they do pet grooming must be genuine and gentle. No. Very condescending and rude and impolite. Will never come back here again. Thankful that my dog wont have to take this attitude anymore

We'd been coming for grooming for the past 12 months. Very disappointed most recently with attitude and service. Have found a lovely groomer since, sorry, won't be back 😔

Very friendly and helpful staff. I found all the products I needed. In particular one I’ve been looking for at other stores for about 1 month. But the product was not in stock. Best friends store is a great place for all your Pets needs. I chose to shop at this Pet store from now on. 👏

Best staff and service. Would like a bit more range in the broth or food toppers for dogs but other then that superb

Friendly and helpful staff. Store is very clean and well laid out.

Great customer service. Store is clean and plenty of choice of products to choose from. Staff are friendly and super helpful.

Rude response from staff member. We were offered to buy the "Complete Care" plan for our cat, to be later told that they do not offer Cat Grooming in this particular store. When asked if they would recommend any other pet grooming in the region in that case the aswer was "I am a dog person, I don't care about cats, google it".. So rude and unprofessional. I will never come back.

Today we was on the store,specifically on the Vet clinic to get my dogs vaccinated. Actually we arrived 10 minutes later but we ring the clinic to let them know and they said it was ok. But inmediatelly when we arrived the vet Daniel (I don't know his surname because he denied with his name) was really rude with us and shout at us and he said "you arrived later, and I didn't want any complaints from you about the services o prices" if want the our services just say "Yes" or go out!...after that he snap his finger and show us the entrance door. He was in shock because sice at least 5 year I am a costumer in this store and this is much fist time that Isomebody is rude with me.

I was walking past and popped in as I needed to purchase nail clippers for my Aussie bulldog. The staff were knowledgeable and extremely helpful. The store is also well stocked with many food and toy options. I will be a return customer based on the quality of service I received.

don't normally leave reviews , but I have been left disappointed by this store. The staff are extremely rude and don't assist you. The grooming were very rough whilst grooming my dog , he came back with a completely different attitude. Every time I call the store I am put on hold for 20 mins - 40 mins and never get the help I need. Today I called the store and pressed the store vet, someone from the store picked up and i assumed they were the vet so I explained that my dog had thrown up blood, the person assisting the call told me that they weren't the vet and was giving lots of attitude and didn't even try to help they said, "call the vet," then they finally transferred me to the vet. I waited on hold for the vet, for 10 minutes and no one picked up, the same staff member from before picked up saying, "go to another vet we are too busy to take your call." the staff member didn't even acknowledge the issue and was extremely rude throughout the call. I'm sure there are some really good staff members but will definitely never go back or call this store again.

I normal just shop online at petcircle but love the store when I need something asap nice friendly staff

Want to shout out to your team member Bella who gave a wonderful experience as soon as we walked in, to answering my questions, offering to walk us to the aisle and finding us and following up while we were still instore. She is a treasure. Thankyou so much.

Very friendly and professional service from Vet and Grooming staff was very much appreciated, as was the fact that I am always able to get a booking within a very reasonable time frame. Will definitely keep coming back here!

Put some fish on hold so I could get my water conditions perfect. Was told they would hold for a week, came back 4 days later to do a test and staff had seen the note on the take and sold my fish anyway. Manager doesn’t know anything was no help. Won’t be coming back As staff choose a quick buck over a potential loyal and long term customer. And to the person who saw my fish were on hold and picked them anyway. Shame on you.

Been waiting in store for half an hour and been ignored. The ladies stayed in the counter and pretend to not see us for no reason, we didn’t even say a word. Eventually We had been told 10L tank is too small is only big enough for one 5 centimeter size golden fish, we cannot get anything.

The staff are very attentive and pleasant and the range of products is fantastic. Items are very easy to locate on the extensive display shelves. On my last visit a staff member went out of her way ro answer my enquiries about a particular product. (I don't have the need to shop here often but, when I do, I really enjoy the experience.)

Really kind, friendly and helpful customer service. Staff dropped what they were doing to help me straight away and were just genuinely lovely and helped me get the food I needed for my dog

A great place to shop and pet friendly where even your pet can come in and enjoy. Easy to find products and a large variety for your pets. Excellent customer service and friendly staff.

VISIT AT YOUR OWN RISK! If I could give them zero I would. Took my puppy in for a regular bath and clean on sat and he was completely fine. Picked him up and a couple hours later he was lethargic and in pain. Took him to the vet only for them to say that he’d pulled a muscle in his back. The only place this could’ve happened was at the groomer. I was very distressed at this and called them the next day wanting to know what had happened only to be told ‘nothing happened’ and ‘what do you want me to do about it’ great answer from a salon manager. Not only this but he caught Kennel cough here! Obviously proper hygiene isn’t occurring! A simple groom turned into a very expensive and taxing experience for my poor puppy . Definitely would not return and wouldn’t recommend anyone talking their fur babies here AT ALL!

I use to take my dog to BF pets Groomers. I don’t usually complain but feel I must say something about one of your Groomers I find her very rude and not pet friendly. My dog hates going to BF groomers. I now have another Groomer where my dog is much more comfortable. I do have to say I find all your other staff and vet nurses and vets so very helpful.

Best Friends has the prescription food I need for my cat. The Maribyrnong team always go above and beyond to make sure that I have what I need to keep my cat happy, healthy, and active. They are quick to find solutions for any problems I encounter and are knowledgeable about many of the questions I have regarding my cat’s needs.

Was hoping for advice on pet food or products that can help with my dogs mild Incontinence. But never got approached or helped...I was at the store for a good 30 mins, having to google research on my phone and read long product descriptions. Might as well have bought online. However I have had good customer experiences at Best Friends in the past and I'm sure the chaotic time of the year didn't help.

The staff here were wonderful! The person who served me was able to recall another customer's dog and when they came to serve me they were very understanding when I couldn't remember my membership details. They even helped me investigate if our usual dog food was in low stock as I managed to get the last one and it was sold out everywhere online. Very grateful that this is my local store, I only wish I could remember the staff member's name so I could thank him again!