Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Most Revieweds in South Bend


Address

4555 S Michigan St, South Bend, IN 46614, United States

Website

www.chick-fil-a.com

Contact

+1 574-968-0351

Price rating

$ $$$

Rating on Google Maps

4.60 (3.8K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (13) chicken (12) service (10) good (9) great (8) fast (8) table (8) location (6) staff (6) love (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 robert y. 2 years ago on Google
    First visit ever... Great reception. amazing attitude and atmosphere. $9.83 total for heart ❤ health salad and free coffee (senior)...
    3 people found this review helpful 👍

  • 2/5 Alyssa Myers (. 3 years ago on Google
    I seriously have never had an issue here, until today. I ordered the frosted lemonade, thinking it was a slushi type deal. Wrong, it tasted like pureed lemon loaf. It was actually disgusting. I ordered thru door dash, which btw, never again. My food tastes gross and it was cold. Really disappointed.
    2 people found this review helpful 👍

  • 5/5 Jacki Z. 2 years ago on Google
    Took my team here many times, no warning came in with 15+ and they handled us great and had everything efficient and fast! Drive thru is always working a great teamwork system. Food is great! A female manager with glasses was nice and hard working and an elderly woman was also nice and hard working!
    1 person found this review helpful 👍

  • 1/5 kylie h. 7 months ago on Google
    Food and service was good, but a woman who is employed there named melissa was extremely rude. Firstly while I was ordering, the others with me went to go sit at a booth, I guess melissa was not done cleaning the table yet and rudely stated how she wasn’t finished. Second, my boyfriend had pulled up a chair to the booth since there was 5 of us which is not an uncommon thing to do and others in the place had done so as well, I noticed her by the table we took the chair from loudly talking to a lady saying something along the lines of how there is no chair there because people take them (emphasizing it). If there was an issue with moving the chair from tables we would’ve gladly put it back and moved to a different spot. Finally the part that upset me the most…she was cleaning a table near us and she went back to the small utility closet a foot away from the table (assuming to switch out a cleaning item) a family came in and sat down at said table, I watched her roll her eyes and mutter “jesus..” visibly annoyed customers had sat down at the table she wasn’t finished with, the other customers who sat down didn’t notice her but I sure did and so did my friends. Extremely unprofessional nasty behavior in my opinion.
    1 person found this review helpful 👍

  • 5/5 Gerald R. 1 year ago on Google
    I hope this review gets read by the owner Edward Endres. First off your team/operations is a well oiled machine, my wife and I drive out of our way just to visit this location, but you have one employee that just shines bright and that is Ms. April. When she delivers your food, you feel like your family, she always goes above and beyond to make sure the service is flawless. She even recognizes our name when our mobile orders are on the screen and when she can’t deliver our food, she sends a “hello” by her teammate. I hope Ms. April is recognized for her outstanding service.
    1 person found this review helpful 👍

  • 5/5 Sharon V. 1 year ago on Google
    Service with a smile, chicken was good as usual. 24pc chicken nuggets better value.
    1 person found this review helpful 👍

  • 5/5 Joseph B. 1 year ago on Google
    3 separate times, in the last 3 weeks my order has been accidentally. mixed up with someone else’s. (Mobile dine in, delivered to table with wrong food, label on bag correct, food in bag wrong) Anyways my review is 5 stars because you guys deserve it! Your team has always been cheery and very helpful and a positive attitude full of humility. Well done in training staff! Wow I also respect the fact you close on sundays for your beliefs.
    1 person found this review helpful 👍

  • 4/5 sattar C. 1 year ago on Google
    Good food but during the day the wait can be too long but they are trying to do stuff to fix that
    1 person found this review helpful 👍

  • 5/5 First R. 1 year ago on Google
    I love the fact that I can order on the app and pick up at the window. Always fresh and prompt and the staff are smiling and friendly
    1 person found this review helpful 👍

  • 5/5 Levi S. 2 years ago on Google
    0 my god my doctor said I had like cancer or whatever, but when I went to Chick-fil-A I was instantly cured of all diseases and mental disorders including my compulsive lying disorder! I would highly recommend this I believe it restored my faith in Jesus and now I’m blessed by God! And trust me when I say that I’m not joking he told me himself! He was sitting right outside Walmart asking for change wow what a strange place to find God! The Chicky Nuggies have the faint taste of HEAVEN!
    1 person found this review helpful 👍

  • 5/5 Mandy G. 2 years ago on Google
    I have been here so much and it’s always such great food and amazing service but this past time I went Tuesday (4-6-22) around 7:00/7:15 the lady working taking the orders outside was rolling her eyes at me and my friend as we were trying to order but other than that I have had no issues and I definitely love this place
    1 person found this review helpful 👍

  • 1/5 Terez P. 2 years ago on Google
    I personally love the food but this did not come how it looked on the drive-thru screen. They gave me no cheese, mayo, or ketchup
    1 person found this review helpful 👍

  • 5/5 Sherri G. 9 months ago on Google
    Good food. The service they have set in place keeps the drive-thru running and efficiently. During the busiest lunch rushes, they keep the drive-thru moving. You place your order to the employee who can take your credit card payment so that when you get to the pickup window, your order is ready. Bravo. Fast service, nice employees, and very good food.

  • 5/5 andrew w. 1 year ago on Google
    Quality is always the reason for choosing CFA.....wait is longer than just about all other fast food restaurants but the quality far exceeds any short comings at CFA!

  • 1/5 Raymond S. 7 months ago on Google
    This place has two drive through lanes and only uses one. I never eat at chick filet so not knowing that was a huge waste of time driving there and then I decided not to eat there at all.

  • 5/5 Cindy P. 8 months ago on Google
    Hot food brought to you before you find a seat to sit down. With a smile on her face and even asked what else she could do for us. Loved that. Keep up the good work. Oh and grilled chicken for us who dont want the fried. Delicious!!

  • 4/5 Courtney B. 11 months ago on Google
    Busy Saturday afternoon. Food was decent, I asked for no salt fries and did get no salt on them which is a big thank you because I don't like salt on my fries BUT I did order a large meal and my fry was only half way full. I wouldn't complain to much if their wasn't such a price difference in a med. to large meal, but with that price difference, its a shame that I only got half of the box of a lg filled with fries. I did order peach milkshake though with my meal and that did taste really good with my meal.

  • 3/5 Jennifer H. 2 years ago on Google
    Food is good, but their whole ordering process never makes sense. Freezing Temps and they make their workers stand outside with no menus so you have to hold up traffic or wait to order while you wait to pull up to get a menu or pull it up on your phone. Busy nights, weekends, I understand that process but during the week with little to no drive thru traffic is ridiculous!

  • 5/5 Amanda B. 7 months ago on Google
    Busy dinner place, but they were getting the food out fresh and fast. Love the seasoning on the chicken for the market salad. Cookie shake a delicious dessert too. Friendly staff and clean store at this location.

  • 4/5 Chelsea L. 8 months ago on Google
    Food is always hot and fresh, good quality items. The tricky situation with this specific location is parking along side the road that put you at risk with traffic. The line moves quickly and they do their best to get you in and out but it can still be a little concerning with all of the other traffic driving around.

  • 5/5 Brenda M. 7 months ago on Google
    It was Monday lunch. It was busy. But the line went quick, the cashier was super friendly, and the dining room hostess couldn't do enough to serve us. She joyfully brought the few things we were missing. And she kept that dining room spotless with a smile on her face. I just wish I had thought to get names.

  • 1/5 Tanisha D. 1 year ago on Google
    I spent $32.00 on 3 meals which would have been ok if the mac and cheese wasn't the last of the pan and dried out. The tenders would have been delicious if they weren't burned and of course dried out. The salad that had 2 nuggets, a green egg, and possibly something that looked like cheese wasn't so bad thanks to the salad dressing. I use to love this location but lately not so much!

  • 5/5 Da C. 11 months ago on Google
    Very well-organized traffic flow with attendants available to direct you. I love the grilled chicken club with the crunchy kale side.

  • 4/5 Dario A. 1 year ago on Google
    Great food, great service. It’s 5 stars for fast food, but because it’s fast food and compared to many other chicken places it is 4/5. The chicken has a great tenderness but sometimes lacks flavor.

  • 5/5 Adam N. 1 year ago on Google
    This Chick-Fil-A is what every other restaurant, including other Chick-Fil-A stores, should strive to be. I was immediately greeted upon entering, and quickly ushered to a cashier who took my order with a smile. I ordered only two classic chicken sandwiches, and my cashier Matthew double-checked to make sure I didn't need a drink or a side. I didn't, but it was very nice of him to make sure. Matthew then immediately delivered my food to me almost immediately after I sat down, easily less than 10 seconds after I found a seat. The sandwiches were hot and juicy. When I was finished eating, I was about to get up to throw away my garage, when a worker named Vivian very graciously offered to take it from me to throw it away for me. This was truly a fast, friendly, enjoyable experience from start to finish.

  • 4/5 Brian C. 1 year ago on Google
    I worked at one of these as a young person and the chicken is delicious. If you’re willing to sell out your personal values for delicious chicken, which I am sometimes, then, this is the place for you. That being said, this place pays a franchising fee, and think how much better chicken that was locally sourced and produced by an owner operator in this region might be… Remember, every time you eat, fast food you were trading away local jobs, that doesn’t mean I don’t do it sometimes, but I do it and hate myself just a little for hurting my community

  • 2/5 TI 11 months ago on Google
    I ordered a “number 1 meal, no pickles, and an extra sandwich with no pickles.” The employee asked if I wanted any condiments or pickles. I said no. The employee gave me a dirty look and complained to me in a condescending voice that I should have told her that before, and now she has to go back and change the order. I told her I did. My sandwiches still came with pickles. Not impressed. Never thought I’d see a rude Chick-fil-A employee but behold

  • 5/5 Bailey 2 years ago on Google
    Judy was VERY pleasant to work with. She took our order with a smile on her face. She visited our table to check on us. She made sure our visit was GREAT. We will definitely be back again.

  • 5/5 James H. 1 year ago on Google
    Great lady working the tables. Very friendly and could just tell she loved her job!

  • 1/5 David R. 1 year ago on Google
    I've been there 3 times since they reopened and they've gotten my order wrong every time. I won't be going through the drive thru again. They are in to big of a hurry and don't double check to make sure the order is right.

  • 5/5 Seth B. 2 years ago on Google
    I am used to the Chik-fil-A service, but this location was EXCEPTIONAL. Vivian did an amazing job making us feel welcome, and went the extra mile to switch out my son's kids' meal book for one he didn't have. Way to go, Vivian! Your amazing attitude and service was so appreciated!

  • 1/5 Chad G. 1 year ago on Google
    I love Chickfila but not this one. The quality always seems to be off when I go there. However the one on Portage Rd is always has fresh, great quality food

  • 1/5 Jas B. 1 year ago on Google
    Not my thing... spicy chicken sandwich was cold and dry fries was cold like they had been sitting! Mind you this location just been rebuilt I'd expected the food to be hot n' fresh. No go for me!

  • 5/5 Morgan H. 1 year ago on Google
    This is the busiest restaurant I have ever seen in our regional area. No matter day or time it’s always packed. But that doesn’t affect there service whatsoever. These employees are always the most professional, courteous, polite employees, and the speed of getting your food with how busy it seems when you pull up is unbelievable 👏🏻👏🏻👏🏻 for this place and all of management and staff you are doing a fantastic job.

  • 5/5 Christopher M. 2 years ago on Google
    I had an excellent experience here. The wait looked like it was long but we got our food in roughly 10 minutes. The food is very good. The prices are good for the for the quality and amount of food.

  • 5/5 Don P. 1 year ago on Google
    Their food is great for fast food and I respect the fact that the owners of the place make sure it's closed on Sunday so their workers can have a day off

  • 3/5 Ian P. 2 years ago on Google
    I enjoy Chickfila but sometimes it just gets old. Great food though and an even greater and friendlier staff and crew team! Always smiling and professional.

  • 1/5 Whitney W. 1 year ago on Google
    The disables parking spots are blocked by tents and the drive thru line. It is incredibly difficult to park in them. The staff gets huffy when you ask to park in them. NOT disabled person friendly!


Call +1 574-968-0351 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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