Courthouse Club Fitness - West image

Courthouse Club Fitness - West

Gym Fitness center Personal trainer Physical fitness program Physiotherapy center Weight loss service Weightlifting area Coaching center

One of the Most Reviewed Weight loss services in Salem


Address

300 Glen Creek Rd NW, Salem, OR 97304, United States

Website

courthousefit.com

Contact

+1 503-581-3171

Rating on Google Maps

4.20 (243 reviews)

Open on Google Maps

Working Hours

  • Monday: 5 am to 11 pm
  • Tuesday: 5 am to 11 pm
  • Wednesday: 5 am to 11 pm
  • Thursday: 5 am to 11 pm
  • Friday: 5 am to 11 pm
  • Saturday: 7 am to 9 pm
  • Sunday: 7 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: classes (21) membership (19) staff (15) Courthouse (12) time (10) Salem (10) members (9) West (8) clean (8) Great (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Terrance B. 2 years ago on Google
    Worse gym I’ve ever been apart of! Over charged me after my corporate discount ended. One of their incompetent staff told me that my discount was going to be extended and completely lied to me. After complaining to management about the increased charges they did nothing and just defended their charges. Stay away! This facility sucks. I’ve had nothing but problems with them since I joined. Over charged me every month I’ve had them. If you sign up, make sure it’s month-to-month. Their sauna/steam room also gave me a bronchial infection the day after I use it. STAY AWAY
    13 people found this review helpful 👍

  • 1/5 Teri G. 1 year ago on Google
    I was a long time member of Courthouse on Lancaster, and when I decided it was time to join again, it was my first choice. The West location had the soonest available sign up, so I went there this morning for a scheduled 11:30 appointment. From the time I entered the door, I received the poorest customer service. The three people behind the counter said, “I can’t help you, I can’t help you, and I would, but I’m busy.” The trainer at the counter actually said, “ your appointments not even till noon, and the trainer you’re scheduled with is eating lunch, so go wait over there.” Although hesitant, I signed up as I really like the other locations. When completed, I offered some feedback regarding customer service for new clients, and all of them thought it very funny and laughed. The trainer, Jeremiah, wanted to argue and make excuses. Even after I said please process my card so I can leave. They continued to laugh about it as my daughter and I left the building. I am completely shocked and appalled. I will never refer any friends or family to the West location. This was truly an incredibly disrespectful and disappointing experience.
    10 people found this review helpful 👍

  • 1/5 John A. 2 years ago on Google
    This location doesn't enforce CDC guidelines regarding masks. I have friends and family with health conditions that make covid an extremely serious virus. They can't work out to try and maintain their health because the managers here don't have either the backbone or logic to enforce policies that would help keep both their patrons and staff safe from the deadliest pandemic in a century.
    6 people found this review helpful 👍

  • 1/5 Abby L. 1 year ago on Google
    Jeremiah and the front desk crew hate being held accountable for the disrespectful way they treat people. Go to any other location but this one. They sadly tarnish the Courthouse name too easily.
    5 people found this review helpful 👍

  • 1/5 Roxana W. 1 year ago on Google
    Courthouse Fitness decided to change their offerings of classes. Their schedule showed the last day for water aerobics at any of their locations in Salem/Keizer would be Friday, Jan. 13th, 2023. They gave members NO notice of the upcoming change. I discovered it because as a person with a disability, I was in the middle of writing an accommodation for work to utilize the classes three times a week. I had contacted to verify the changes I saw in the schedule. I pay for my membership just like other members. I have no use for the other facilities. The employee only confirmed what I saw on their website, that in fact those classes would no longer be offered. At no time did the employee inform me they were simply rebranding/renaming their classes! The management contacted me by email and let me know they were continuing classes. Yet, even he failed to give enough details in the beginning to know those classes on the schedule had anything to do with water aerobics because even as of today's edit, Jan 17 2023, no descriptions are posted and the name of the classes are vague. I understand they were going for Age - 2- O but it reads Age20! A mere hyphen would have gone along way in preventing so much miscommunication! Response to the owner: As I stated in my original post, I did contact your company. I had a lengthy chat via your website with an employee. So, I did verify the information before posting. I verified it before canceling my membership and securing membership elsewhere to meet my needs. It is up to management to ensure their website is up to date, that their employees give out accurate information. As of Jan 9th, 2023, your schedule for all locations in Salem-Keizer still shows zero water aerobic class beyond Jan. 13th, 2023. Perhaps your information is wrong?
    5 people found this review helpful 👍

  • 1/5 Anthony T. 1 year ago on Google
    Welcome to the West Courthouse, where you get to pay a non-refundable $150 dollar enrollment fee and $65 a month (most expensive gym in salem) and in return you get the privilege of showering in black mold! On top of that, the employees are always closing down 1hour to 40 minutes EARLIER THAN ADVERTISED. I had the maintenance guy take my towel, keys and shampoo while I was in the sauna. He didn’t even bother to check if anyone was around. Luckily I caught him or else I would of stepped out with all of belongings missing and drenched in sweat with nothing but boxers on from the sauna. This was my last straw with this poorly managed outdated WEST courthouse. TIME TO GO TO A BETTER GYM WHERE THEY ACTUALLY CARE ABOUT CLEANLINESS. Plus the bench in the sauna has been broken for months and they never fix it! Management needs to set a 18 and over only policy, after 9pm. too many kids goofing around and not re racking their weights at night. Join if you like being a part of a circus.
    4 people found this review helpful 👍

  • 1/5 Evan F. 5 years ago on Google
    Tried to cancel my membership, was told to go online to cancel. Filled out the cancelation form and submitted. Was charged fortwo months after cancelling my membership (not a part of my contract, just kept charging me). Was told they would not give me any refund despite me never using the gym during those two months.
    3 people found this review helpful 👍

  • 5/5 Elizabeth B. 1 year ago on Google
    I would not be going to the courthouse in West Salem if it wasn’t for Lindsey and Parker! They are the most wonderful, charismatic, and knowledgeable employees at the CAC. Every single trip to the gym I’m welcomed with the biggest hello and the warmest goodbye! Thank you girls for making the gym enjoyable. The CAC is very lucky to have you two and I hope the management team is aware!
    3 people found this review helpful 👍

  • 1/5 a a. 2 years ago on Google
    Shady business. Please review the terms of conditions before you sign up for a membership. The head trainer did not inform me of the extra charges that would incur when terminating the membership, and DID NOT CANCEL the membership when I asked. Was charged for an extra month with ridiculous fees on top of it. Facility is average, there are better options.
    3 people found this review helpful 👍

  • 5/5 Ben P. 3 years ago on Google
    Fairly open floor plan with lots of varied equipment. I prefer the squat racks, pull up bars and open space. My wife likes the varied machines as well for her work as a bodybuilder. Lots of other amenities. Check it out. Kudos for them for staying open with tight controls.
    2 people found this review helpful 👍

  • 4/5 Darwin S. 4 years ago on Google
    A very friendly atmosphere
    1 person found this review helpful 👍

  • 5/5 Steven G. 5 years ago on Google
    Huffin and puffin
    1 person found this review helpful 👍

  • 5/5 Jim H. 5 years ago on Google
    Top shelf gym
    1 person found this review helpful 👍

  • 5/5 Maria R. 5 years ago on Google
    Fun but challenging R30 and CORE classes with instructor Drew Baker at the West club. Front desk staff always have a smile on their face and a welcoming attitude.
    1 person found this review helpful 👍

  • 5/5 Paul K. 5 years ago on Google
    Love High Fitness On Saturday mornings at 8AM ; It's a High Intensity aerobics class - Wide range age group; Usually several instructors per class - Instructors all super approachable. Exercise modifications included during the hour workout for most skillsets.
    1 person found this review helpful 👍

  • 5/5 Cory D. 5 years ago on Google
    I love this place. From the child care to the classes to the staff, everything is wonderful. It is always clean and the staff is so friendly, ready to help with anything. Courthouse at West feels like family.
    1 person found this review helpful 👍

  • 1/5 Shanna H. 4 years ago on Google
    When I signed up I was told if I signed up RIGHT NOW I would be just before the policy changed and would not be charged an annual fee, just my sign up fee and my monthly fee. This is why I signed up that day. Well one year later they charged me the annual fee. I spoke with the manager who (rudely) informed me that none of his employees could possibly have said that, they all know better so I made it up. He refused to do anything at all to make it right. Apparently when you run your card the first time and sign for it (like any other card transaction) they sneak terms and conditions in there. When this was brought to my attention I spoke with the manager about how there was nothing on screen or verbal informing me of this. The manger basically said that was not his problem then offered to start my 3/mo cancellation process. Basically, they proved to be dishonest and rude. I was a member for over a year, never missed a payment or did anything at all to prompt this rudeness. When I went to the manger I was polite and confident they would correct the issue and things would move on like normal.
    1 person found this review helpful 👍

  • 1/5 Lucia N. 4 years ago on Google
    My better half and I have been coming here for a year now and overall there’s cleanliness in the gym. We are not impressed with the downtime of equipment once something is broken. The leg extension machine was out of service for about two months and now the ice machine is broken as well and no progress seems to be made. This is not ok for a gym.
    1 person found this review helpful 👍

  • 5/5 Megan A. 5 years ago on Google
    Absolute best gym in Salem! Always clean and friendly, the staff has great advice and the weight room and cardio machines are very well maintained. Tons of classes, daycare, three pools, hot tub, sauna, steam room, and an awesome little community that goes there! ❤️❤️❤️ love it!

  • 4/5 Dylan S. 2 years ago on Google
    I've been going here for a little over a year it's got all the bells and whistles that a bigger gym typically has, and it's always clean. I do wish they had some better membership options as getting a membership for more than one person gets to be a little more expensive than your average person is looking to pay.

  • 1/5 Game G. 1 year ago on Google
    48 hours of no response...Bay Club is far superior! I am trying to join as a family and left 2 messages... my wife has called 3 times herself. Lake Oswego >>>>>Salem

  • 1/5 Molly K. 2 years ago on Google
    Overcharged us (added on charges that they had erroneously missed in previous months) without sending us any notice. This isn’t the first time. Can’t get ahold of anyone at corporate and they won’t let us out of the contract even though this was reckless, bad business, caused us overdraft fees, and has left a VERY bad taste. Go somewhere that the business ethics are better, not worth the programs they have for the stress.

  • 3/5 Kashawn C. 1 year ago on Google
    The SOUTH location really needs 2 water exercise classes a day. 3 of you're locations can't handle the volume. If you asked your members, I'm pretty sure they'll tell you the same. Have a hiring event or something. There is enough people who need low impact. Otherwise, I DO LOVE YOUR STAFF!!!

  • 5/5 Jason W. 5 years ago on Google
    Best gym experience!

  • 1/5 Dawson G. 1 year ago on Google
    Do not listen to anything these guys say it’s all b.s. They tell you for their premium members that you get 2 free guests every time you come in, but don’t tell you that the guests are only able to come in 5 days out of the whole year. They do nothing to make things right for the customers when they are the ones making the mistakes. I’ve seen that this is very common as I read through multiple reviews.

  • 5/5 Steve B. 1 year ago on Google
    Very nice club. Employees are very friendly and professional. Ready to help and knowledgable

  • 5/5 Brandon C. 1 year ago on Google
    This gym has a lot of amenities and classes. Courthouse isn’t really that busy and has been super clean every time I have been there A+.

  • 5/5 G F. 5 years ago on Google
    Best workout gym.

  • 5/5 amy f. 9 months ago on Google
    Ella is 7 years old and we were so lucky to get involved in swimming lessons the week that I called. I was having a hard time getting in everywhere and thank goodness for the Courthouse athletic club. They are wonderful check them out.

  • 5/5 Crystal P. 5 years ago on Google
    Amazing employees. Clean and friendly workout environment!

  • 5/5 Lori Y. 5 years ago on Google
    Beautiful facility and great staff!

  • 1/5 Cathy S. 9 months ago on Google
    . I am writing on behalf of my granddaughter to express our deep concern and frustration about incidents at Salem Courthouse Fitness South Salem. My granddaughter, a valued member of your gym, holds a membership that should grant her access to its facilities. It has come to myattention that my granddaughter is consistently singled out for questioning about her membership and her companions when she visits the gym. This treatment seems to be unique to her and happens regardless of her accompanying friends or family members. I wish to emphasize that my granddaughter holds her own membership, and her membership card should serve as sufficient proof of her right to access the facilities. What is especially troubling is that these encounters appear more frequent for my granddaughter, who is the only black individual among predominantly white gym members. We have observed that she is often questioned, whereas other gym members do not face similar inquiries when they bring their children along. This pattern of treatment raises concerns about possible racial bias and unequal treatment, which is both disheartening and deeply concerning. One troubling incident occurred recently when my granddaughter was questioned about her attire while wearing her swimsuit to access the pool area. She was told she needed additional clothing over her swimsuit. This demand puzzled us, particularly given the short distance between the lobby and the pool. We were further confused when we noticed other children walking by in their swimsuits without staff intervention. As a concerned grandmother, I find these inconsistencies in policy enforcement alarming and unjust. Gym policies should be applied fairly to all members, irrespective of their characteristics or attributes. I struggle to understand why my granddaughter seems singled out, while others are not subjected to the same scrutiny. I urge you to promptly address this issue and review your policies to ensure fairness and respect for all members. Every child, regardless of their background, should feel welcomed and treated equally in Salem Courthouse Fitness South Salem. We hope to see positive changes that foster inclusivity at your gym. Thank you. Sincerely, Cathy Steele

  • 1/5 abigail b. 4 years ago on Google
    This is the worst gym when it come to Communication. They will raise your rates for no reason they do not let you cancel your membership unless you would like to pay a $200 cancellation fee. They then send in other fees and charges without notification. Anytime I talk to anybody it seems like they have to always find somebody else to answer the question. I signed up to what I thought was a One year minimum membership because I just moved here and when I left my apartment after 12 months I realized I was still paying for the gym and was confused and they told me then it was 18 months not 12 and now I’m stuck in this membership. They have no consideration for the average person. I now live in a town where they are not located so I can’t even use the facility I’m paying for...

  • 5/5 Kelly 4 years ago on Google
    I received such a warm welcome here. Felt like one of the regulars, instead of a visitor. Was able to enjoy three workouts during my vacation.. Great teachers. Great energy. Wonderful overall experience here.

  • 5/5 John D. 4 years ago on Google
    They always have a blow-up slide for children on the outdoor pool and have really kind staff. They have a spa and indoor pools as well as plenty of exercise machines/weights. I go there every week for private swimming lessons. The coaches are easy to get along with

  • 5/5 THOMAS R. 4 years ago on Google
    This has a very large selection of exercise equipment they are always trying to improve their equipment they have excellent customer service they always say hi Tom and if I have a concern they automatically address my concern that's what I love that about the courthouse athletic clubs and I can go into any of the clubs and get the same response and they're all very close to each other less than 10 minutes away from

  • 5/5 Todd A. 4 years ago on Google
    Love of my life. Good people. Great gym. Clean.

  • 5/5 Alex O. 5 years ago on Google
    This is the best gym in town due to the pool and sauna. The classes are good too and the childcare helps a ton. With that comes the price of it all, which can get steep. Overall a great club to join if you have the money.

  • 4/5 Michael L. 3 years ago on Google
    2nd favorite Courthouse!

  • 5/5 Laura J. 5 years ago on Google
    I've been going to Courthouse for about a year and thoroughly enjoy everything from the staff to the facilities. There are a lot of opportunities to train on your own, but I especially like attending the classes. The instructors are encouraging, make you feel comfortable, and give options for all fitness levels. They switch up the routines fairly often so it keeps things interesting and challenging. My personal favorite is High Fitness with Hrace and Jesse. They are the best!

  • 5/5 Allie M. 5 years ago on Google
    Courthouse Fitness West is amazing! The staff is so friendly and the trainers are awesome! My favorite trainer is Grace! She has such a spunky personality it makes classes that much more enjoyable! Especially during High Fitness when you want to take a break, seeing her energy helps motivate you to push harder!

  • 5/5 Juan Carlos M. 3 years ago on Google
    The best place to workout in West Salem, spacious and with enough activities to be entertained.

  • 4/5 Pamela B. 4 years ago on Google
    Had too meet someone there

  • 5/5 kate l. 4 years ago on Google
    Great place to work out. Instructors are very knowledgeable and helpful. Wide variety of classes. I enjoy going to the senior classes. Always get a good workout. Staff is friendly and accommodating.

  • 5/5 Alex J. 4 years ago on Google
    The facilities are clean and temporary membership was a breeze to get with the help of the coaches there. I am visiting from out of town so it worked out perfectly. Without them I wouldn't be on track with my ironman training

  • 5/5 Clyde P. 5 years ago on Google
    Fantastic, great exercise and fitness place. I recommend it to everyone, young or old. (I'm 70 ?)

  • 4/5 Bobby C. 4 years ago on Google
    Place was clean.. The hot tube was hot. The machines were ok. I thought they would have more. Employs were nice. I bought the 20 dollars for 20 days. Its worth the money if in can make it every other day. Nice gym Not sure how much it cost to join full time.

  • 5/5 John H. 4 years ago on Google
    Was here to watch my grandson Nico play basketball

  • 5/5 Eric O. 4 years ago on Google
    Great club and staff

  • 5/5 Marianne F. 4 years ago on Google
    Friendly, helpful staff, comfortable facilities, and a non intimidating environment. Oh and a variety of classes for all levels!

  • 5/5 Kendra B. 4 years ago on Google
    Great full service gym. I love having a steam room in the locker room.

  • 5/5 Aldin-Leen S. 5 years ago on Google
    Always worth the money for all the equipment.

  • 4/5 Les S. 5 years ago on Google
    Great variety and options of workouts

  • 4/5 Linnea A. 5 years ago on Google
    Great gym in Salem, but you pay the most for it. It has childcare, and you have to get a children's membership to use it. They're are great classes and wonderful instructors and trainers!

  • 5/5 Elisha O. 5 years ago on Google
    Friendly staff, clean facility, convenient location and great classes.

  • 4/5 Angela T. 5 years ago on Google
    Prices leave more to be desired (whew, expensive!), but the amenities are second to none. If you want a gym with the best options in town and you're willing to pay the price, this is the place!

  • 5/5 Lori L. 5 years ago on Google
    Love the water aerobics 9 am class ! Jason is TOPS !

  • 5/5 Crystal L. 4 years ago on Google
    Very clean. Nice facility. Lots of options for group classes, and training. Trainers and coaches that really motivate you! Friendly staff.


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