My dog was alive at 6pm on Monday, May 9, 2022 and just after midnight, he was dead. A neighbor’s large dog attacked him in the neck and BluePearl let Bean sit in an oxygen chamber for hours, scheduled for surgery “late tomorrow morning” instead of performing life-saving surgery immediately. Waiting to save him increased our quote from $8k to $12k. They extort your love of your pet to increase their profit. They do not operate 24/7. Even with the new posters claiming they’re open M-F, they do not have enough staff after 6pm to do more than a typical vet would do. Don’t go here if your pet has an urgent, fatal emergency. Do your research and find a credible emergency vet. There are too many BluePearl horror stories to risk your pets’ lives too.

We came in after midnight with our dog who was suffering with unknown cause of pain. The receptionist was very efficient and fast with imputing our data so that we could be seen quickly. Dr. Nelson was knowledgeable and thorough in his examination and process of diagnosis.Anyone could see that the nurse was experienced with handling animals and answering all of our questions and concerns. The facilities were clean and well equipped and pricing was fair. We were very pleased with the service and would highly recommend it to animal owners in need of emergency services.

I'm not going to lie it's pricey but the amount of care, dedication, compassion, skill, and just overwhelming love for every animal that comes in is not missed at all. Everyone there loves animals from top surgeon to the security guard and cleaning staff. Sad to say most of my experiences here have been to say goodbye but but even then it's overwhelming to say the least how respectfully, and caring everyone is. They even send condolence cards after the fact. I have never received such compassion from an emergency vet office. recently I have had the pleasure of having the opportunity to not say goodbye and instead save a life of my partner and my furbaby. It was 3am and all hands were on deck and ready to help. They were so considerate of his needs and our needs on top of it all. They even worked with us to figure out the best game plan and not break the bank. This place is worth every penny. Thank you from the bottom of my heart 💜😭.

Absolutely fantastic experience!!!!! We were recommended Blue Pearl from our vet, Dr. Greiner, at Queens Village Animal Hospital, who is also amazing by the way!! So we went there for our dog who was having some intestinal issues. We were very worried at the time, and from the moment we starting speaking to someone at the front desk, I felt a lot better about them helping us and having to leave our very anxious dog with someone else overnight in their hospital. To call out some of the amazing people there - the two veterinarian doctors - Dr. Venanzi and Dr. Harrier - both incredibly knowledgeable and understanding doctors and overall people. We were very worried about the whole situation and they understood and communicated with us in a reassuring way. The nurse who helped us - Yari - she was incredible in communicating with us, making sure everything was getting done, and keeping us informed along the way. Last but not least, the front desk staff - Kai, Chris, and Kendall - three fantastic individuals who made us feel welcome immediately when we walked in, as well as when we picked up our dog…they were very happy to see her doing better. Just an overall great staff to be running a vet hospital. Thank you all from the bottom of our hearts!! -Margo’s parents Josh and Brandi

Took our dog in for evaluation, and the doctor was great in explaining what was wrong. However, the pricing is definitely on the high side. $250/visit, $450 chest X-ray!!!!! And a couple hundred more for meds. All that considered they still were on track for a 5 star review until the snotty, rude, undereducated and unprofessional receptionist got on the phone for payment. Her demeanor was that of a dive diner waitress. Fairly, they now get two stars, and lost our future business. Go to PASE, or Penn Vet.

Had to bring my cat in twice within 24 hours. Everyone was very helpful and considerate. They even waived the check in fee the second time because I came in within 24 hours. I appreciate their care, honesty, candor and timeliness. Recommend for anyone who has a pet emergency.

Everyone was awesome with me and my cat. They took great care of her and gave me time to pay for everything. An update BluePearl did a really great job once again. A month ago, I lost my cat Chirpie/Chirpy, but the staff at BluePearl made me feel comfortable, and they remained helpful with the choice to take away my cats' suffering. I want to thank the morning staff that was there July 14 from the receptionist to the vet techs. They did a great job of working with me and my finances and taking care of my baby Chirpie/Chirpy in her final moments. These are old pictures, but they're after her first time going to BluePearl. Thank you, BluePearl, for your compassion and support.

**Update. I tried to leave another separate review however I can only do one! Same anxious, slightly hypochondriac cat mom. Different health issue-different cat. On 3/2, while I was frantically getting ready for the Flyers game I noticed my white/gray Persian Theodore was not acting normal. Lots of in/out of the litter box. Almost crouching when walking. Laying down anywhere. Broke the news to my partner that we were not making it to the game and instead found ourselves at BluePearl. Unlike last time, I was able to bring Theo home that night. He was diagnosed with urinary tract inflammation and a surplus of crystals showed up on his urinalysis. Pain meds, anxiety meds, and prescription diet later he is back to living his best life. Rating 5 stars again for the care and support from Dr. Kathryn Venanzi as well as the vet techs. I am not an easy patient. Lots of tears and questions. They have had great bedside manner every time and I cannot imagine how exhausting it is having pet parents like me. It is expensive. I see that noted several times on the reviews. It’s an emergency hospital for your animals-round the clock care-phone calls for updates. I know I am fortunate to have been able to pay for it. Theo’s visit was around 550 for everything (urinalysis, prescriptions, tests, visit) Cheaper than his brother’s previous visit which included a more long term stay for lily exposure, but if you can swing it it is worth it for peace of mind. The staff called and checked in for Theo days after and if I was concerned (trust me I was) they took my call and answered my questions. Love this team!! Thursday, 4/1/2021, I brought Easter Lillies into my apartment. I, promptly, posted them to social media because I’m 31 in a pandemic so my content is, essentially flowers and my cat. Two hours after sharing my flowers on Facebook, someone messaged me and let me know that these beautiful, fragrant, trumpet shaped flowers were actually weapons of mass destruction...at least to cats... Frantically, I called my vet who instructed me to call poison control who told me to take my cat to the emergency vet immediately. My cat did not ingest any of the Easter Lilies (that I know of) however they are so poisonous that even any encounter with the flower, leaf, stem, and/or pollen can result in kidney failure. Luckily, a hero slid into my DMs to let me know the risk, and Blue Pearl was able to start treatment 3 hours after exposure. I am a passionate/emotional (depending on who you ask) person, and I am deeply attached to my cat. I found Dr. Perez and Dr. Harrier to be informative and patient with my tear filled questions and frustration with myself over exposing my cat, Leopold, to these lethal lilies. Dr. Perez, Dr. Harrier or one of their lovely vet techs would call me each day to give me an update and their recommendations for Leopold taking into account what I could, financially, afford and offer alternatives. And after five long, anxiety filled days, Leopold was discharged with no signs of lasting kidney damage!! I cannot imagine how emotionally draining it is to care for hurt/sick/dying animals and having to have phone call after phone call with their distraught family members; I am grateful not only for their care and love for Leopold but, also, for their ability to manage the ins and outs of those heartbreaking interactions during the treatment process. If you are unsure of where to take your pet in a time of crisis, I can recommend Blue Pearl with the utmost confidence!

Have nothing but great things to say about my experience. Took my dog here because he was attacked by another dog. My dog is extremely reactive and this is by far the best treatment he has received. Typically going to the vet is very traumatizing for him but everyone was super helpful in making sure he was comfortable and not stressed out. They seemed to truly care about making him comfortable which is a first for us. The nurse was so caring and offered me a lot of helpful advice. They also did not try to take my money and made sure that I wasn’t paying for unnecessary services. Best vet experience I’ve had. Would definitely recommend

My cat had a urinary blockage. We live about 25 minutes away from this vet so it was a bit of a travel. When we got there we explained what was going on and they took him right back. They explained what was going on with him that day and was very transparent with their pricing. They gave us a minimum/maximum of what we could pay (depending on how well he recovers of course). They also said that we can call to check on him anytime since they were a 24hr facility. Someone even sent me a picture of him having a snack which really reassured me that he was in good hands. The vet who gave us the discharge information was very informative and personable and gave us a thorough explanation on what to look out for. The only complaint that I have is that they said he had live fleas. They didn’t mention that the first day he was there. I have 2 indoor cats and a dog, who is on a flea and tick preventative. We checked all the animals once we got home and no one else had fleas. Not a big deal, and I know it can happen to any animal. They gave him CapStar before he left. All around a spectacular place to take your pet. They are in great hands :)

DO NOT TRUST. GET A SECOND OPINION IF YOU GO HERE. The care my dog has received over the past year is inexcusable. Thank god I got a second opinion. After a year of inconclusive results and being told to just monitor for any escalation of symptoms, my dogs symptoms got worse. So I took her back in. They essentially told me my dog had a life threatening condition and it needed to be surgically resolved within the next two days. In the same breath, they told me this very routine procedure would cost $5-$7,000 and their policy was to collect a deposit equal to the median amount of the estimate, so $6,000!!!!!. They do not offer payment plans. The front staff generously offered to call care credit and plead for them to increase my credit limit on my behalf…yeah no thanks. So I’m panicking. Convinced my dog is going to die unless I come up with 6k in two days. I called around and was estimated $1500-$3,000 for the emergency procedure at other Philadelphia emergency vets. When I took her in for the emergency procedure they did X-rays and more ultra sounds and concluded, confused, there is no emergency. There is no blockage. She does have some small mineralized stones that look like sandy sludge which we are going to treat with diet first because surgery at this point is an extreme response. They also looked at the ultrasounds from the previous year when I had been told they were inconclusive and to just monitor for worsening of symptoms. After looking at the older ultrasound, the vet could not believe that I wasn’t instructed to treat for stones with diet. He said that the bladder wall did look thicker and the ultrasound didn’t show specific stones, but there just aren’t many options for what would cause that and he couldn’t understand why we weren’t using preventative tactics to treat for the most likely scenario instead of just “monitoring.” I genuinely feel bullied, manipulated, and extorted. If you go here and you have the chance GET A SECOND OPINION. The procedure would’ve been, by the way, a completely routine cystotomy.

I have been bringing my boy Hazel here for the past 6 years and they never disappoint. I have been to almost all the other pet ERs in the area and nothing compares to Blue Pearl (formerly VSEC). They are the most competent and the most professional, best price, and super caring staff. I call them my boy's second family, because they care about him like he's family (and also because he's there a lot). They always take good care of him. They're really good at making both of us comfortable and they communicate everything clearly, too. I've never trusted anyone with him like I trust them. I live literally next door to a different pet ER, but I would still make the trek to Blue Pearl.

I’ve heard mixed reviews about this place, particularly in regards to long wait times, but we had a positive experience and were treated with kindness, particularly by Dr. Katie Venanzi! We took our cat here on a Monday evening around 5:00 pm. There was only one other person being treated ahead of us, so we did not wait at all. We really appreciated that they offered to let us visit our cat while she had to stay there for observation for two days. They also said that we could bring her toys. Their services are expensive, but this is typical of all emergency vets. We count ourselves lucky to have this place in our neighborhood!

I have been to Blue Pearl a couple times over the past few years and always had a positive experience. However, I am especially grateful for my latest visit, where my dog Cannoli suddenly became very sick (vomiting, diarrhea, lethargic, no appetite, etc.). Cannoli had to stay over night at the hospital and I was so worried about him, but he was truly in amazing hands with Dr. Leah Marks and Dr. Andrew Nelson (as well as the other great staff members). Over the course of 2-3 days, the doctors constantly kept me updated on Cannoli’s status and were ultimately able to nurse him back to health. Dr. Marks was especially so kind, patient, and transparent when dealing with us. This was so appreciated during this scary time! We are now almost 5 days out since Cannoli was first admitted to Blue Pearl and he is mostly back to his normal, energetic self! Thank you so much Blue Pearl!

Dr. Harrier saved if not only one, both of our dogs lives. The two dogs consumed approx. 300 vitamin D gel tabs...we don't know how many each dog ate. But, dogs were on site receiving activated charcoal and fluids within 6 hours of poisoning. Follow on days, dogs were given follow on meds, restricted diets, and daily blood tests. The concern was kidney failure...but, each test provided consistent good results illustrating the fact that Dr. Harrier and her crew saved our dogs' lives. Id highly recommend! Thats the important detail...the less important aspects, parking was simple. Highway access very easy, staff incredibly friendly.

I do not usually write bad reviews, but the experience that I recently had could potentially be harmful to another persons pet. I have bottle fed many kittens every summer for years. Whenever someone finds a kitten that needs help, I get a phone call. I am NOT a vet but I have taken care of many kittens in my day. Usually, when I take in a bottle feeder, it takes them a few days to have a bowl movement. (with assistance) I was not overly concerned, but we were on day 3, and no poo, so as a precaution, I brought them in. The Vet informed me that they were 3 weeks old. I told her that they were 2 weeks old . She told me again, that they were 3 weeks old, then I told her AGAIN that they were 2 weeks old , (as I witnessed their birth and have time stamped photos) , she shook her head and told me I was wrong, it was not getting through, as she was the authority. She told me that I did NOT need to bottle feed them or help them to go to the bathroom, that they were ready for soft food and could go to the bathroom on their own. None of which was true. The most definitely needed help going to the bathroom and needed to be bottle fed.(When I went home, I did try to give them some soft food mixed with their milk- maybe she had taught me something new, but that was NOT happening-as expected-they were 2 weeks old) She then handed me literature that said "Kittens under the age of one month will need help going to the bathroom " she clearly has not read that far in the booklet she gave me , or is not aware that a month has 4 weeks . If I did not have prior experience with young kittens , I may have listened to her and the kittens would have suffered. I will say that Pearl was kind enough to not charge me , I am thankful for that, they did not have to do that as I was ready to pay for their time. But was incredibly frustrated as I left. 1 week later I am still bottle feeding and assisting with potty time. Kittens are doing well. But I am hesitant to bring my pet in a real emergency after my recent experience.

We brought our dog here after she got injured and she got the best care she ever has at a vet, hands down. They made us feel like she was in good hands from start to finish and kept us up to date while she was in surgery. Thank you guys for taking the best care of Penny!!

BluePearl took wonderful care of our pup, Basil! Our 1 year old hound mix managed to fracture her ankle and needed weekly bandage changes and check-ups/X-rays for a couple months. The staff at BluePearl were so nice, kept us informed throughout her care and always made us feel like Basil’s care was a priority. Well hopefully never need this type of care again 😂🙏🏻 but we’d highly recommend them for anyone that does. Thank you, BluePearl!

My dog was experiencing immobility of his hind legs and the problem didn’t go away as the day progressed. Took him here and the entire staff was kind, caring, courteous, super efficient, and understanding of how distraught our family was. The doctor explained the situation twice (once to me and another time to my husband who couldn’t believe what he was hearing). The pricing imo was extremely reasonable (if not cheaper than we anticipated). I would recommend this facility and again thanks so much for the kind and compassionate care you showed towards my dog and spouse.

This place is by far the worst! Although, The lady in the front who registered my dog was extremely nice. I do not recommend this place. Not because it’s expensive, but because the service your dog will get is not worth it. These people don’t know what they are doing or just aren't concerned about your pet. I would recommend taking your fur baby someplace else. My dog did not get the treatment I was expecting. I took my dog because he had a bad odor coming from him, and he is looking at his back and looking at the air a lot, he looks uncomfortable. Whoever the vet is who took a look at my dog called me and said, “there are a lot of things wrong with your dog.” But she only said it’s his gums and he might need some if not all his teeth removed. I asked her ok, so why does he keep looking at his back and up in the air while running back as if something else is bothering him? She said, “I can’t ask him why he keeps doing that because he can’t talk, he is a dog.” And that right there made me realize these people are unprofessional, rude, and do not care to do further testing if required they go by the first thing they think your dog might have. Not to mention I was waiting for 5 hours for my dog to get seen. I will not be taking my dog here again, and hopefully, his primary can help establish what is really going on with my dog.

Excellent care! Took our dog here on the referral of our primary vet because they'd seen a concerning mass on an ultrasound. Dr. Round was extremely thorough in recommending a follow-up ultrasound and chest X-ray, and we didn't move to surgery until she'd spoken to an oncologist to make sure it was the right move. Everyone was very friendly and helpful, and made this whole situation so much less stressful. Max is recovering from his surgery now and doing great. One note: Other reviews mention it's pricey, and they're not wrong. The chest X-ray and ultrasound visit ran me $1200 total, so definitely make sure you've got your finances figured out before you come here. Otherwise 100% recommend.

The staff was wonderful. I had an emergency situation with my dog who I had for 15 years. I had to make the decision to let her go. The Doctor and nurses along with the client care team were kind and compassionate. They shared in my pain. I received a beautiful personalized card from them to say they were thinking of me and my Pebbles. I am so grateful for the way they handled my situation.

The staff at BluePearl were compassionate, kind, and efficient. We were seen quickly and everything was explained well. Veterinary care is expensive but the prices here are reasonable and they sent documentation for our insurance immediately which is appreciated. Special thanks to the receptionist who was so kind (sorry for all of the tears)!

Our cat had to be put down this morning due to heart failure, but BluePearl did everything right that they could. They were professional, empathetic, and included us in every part of the visit. Extremely fast service too. A sad day but not because of the hospital we went to. Total price was ~$280 without insurance including paw print, pain medication, and everything else. Way cheaper than medical care for humans.

I brought my cat in around 9:30 pm and was so anxious about her being ok, the staff were all so kind and reassured me they would take the best care of her. The nurses and doctor were so lovely and answered all the questions that I had about her condition. I could tell that the doctor was so intelligent and knowledgeable in his field, but also explained everything to me in a way I understood. The solutions he provided me with worked really quickly and I didn't feel pressure to rush my cat into an expensive surgery right then and there. These people care about the pets, but also about the owners, too! I would recommend this place to all my friends and family, and if anything ever happened again I know I could count on them.

Blue Pearl is a great emergency vet. My review: They are professional as well as knowledgeable and were very caring and gentle with our pup, Jade. The staff and doctors helped me feel less frightened and supported me in making good decisions about her. Jade's review: she enjoyed her emergency visit so much, she had no idea anything was wrong and wagged her tail the whole time.

The last resting place of my beloved Pablo Escobar, the team at blue pearl did absolutely everything they could to save him but ultimately could not stop the inevitable. Thank you for all your hard work. I miss you so much

Overpriced and not compassionate at all. My pitbull Zeus came into this hospital in critical condition on his 7th birthday and was sent home because we were unable to pay a nearly $5,000 bill upfront. No payment plan, no deposit offered. Beware If you can't pay they will let your animal die. He was worst after leaving this hospital, lockjawed, tounge bleeding and unable to drink water or eat. He past away at 5pm the next day, R.I.P. Zeus.

I was referred by someone here because their dog also was diagnosed with IMHA. IMHA is a very scary disease and I wanted to make sure I brought my dog to the best place I could to save her. Anyway I got a very quick appointment which made me happy. But then I went on line and read all these reviews. I have to say that made me a bit nervous. We had a wonderful visit with Dr Clark who is a internal medicine vet. She and her team were very knowledgeable and made us feel at ease. She was very thorough and did many tests on our dog. Yes it was a bit expensive but that is what I expected for a specialist. I believe a lot if not all of these negative reviews are from people who when here on an emergency basis. I did see people waiting outside for quite a while. But please understand EVERYWHERE is like this since Covid. I did not go here on an emergency basis so I can’t relate to sitting and waiting hours for an emergency case. But the specialist that we saw was great and we did have a good experience. Everyone was nice from the girl who let us in the front door to the man who checked us out! Thank you all again for your services! You are all very appreciated

I’ve taken both my cat and dog there they are very compassionate and understanding. Very clean environment. And they really take the time to talk to you. Exactly why I’m giving them a five star and not a four well-deserved.

Truly an amazing staff and doctors. Came in, in May, for surgery for my chihuahua. He was suffering from gallstones and was in a lot of pain. I was terrified of surgery because my little guy has a heart murmur and his vet told me surgery would probably put him to sleep forever — great thing to tell a dog mother with no bedside manner! Anyway, while at this hospital, the doctors went over the risks’ (nicely) and did multiple tests before his surgery. This put my heart at ease and I trusted them to help my little guy. Surgery went amazingly, stitches healed beautifully, and he’s back to normal! Between the check in photos they sent me via text and the manyyy (sorry) phone calls I made to check in on him during his over night stay, they were wonderful!! Always so kinda and helpful. I recommend 100%!! Thank you again to an amazing staff! Truly appreciate you all. You saved my little baby & me :)

The staff here is so, so sweet. We ended up having to leave our 13 year old Shihtzu here over night for monitoring and fluids and let’s just say I was of course a mess at the thought of her being in a strange place for the night while not feeling well. The staff assured me that she would be well taken care of and I could see in the way they treated us as her emotional parents and our sweet girl that was true. I felt less guilty leaving her knowing the staff was so friendly and caring. Thank you Blue Pearl South Philly for taking care of our baby 🐶

I was a HUGE fan of VSEC and I am now of Blue Pearl. I can't say enough great things about the staff and the services they provide. Their patients can't talk and they only come to them in times of crisis yet the staff *always* remains positive, upbeat, supportive, and encouraging. They immediately follow up with my regular vet when I have an emergency outside his regular hours. They provide top notch services, they have all the latest technology, and they still charge fair prices. They are the best of the best and I'm so grateful they're available to me.

We needed our almost 13 year old dog seen on Christmas Eve. Blue Pearl was able to see him quickly, and all the staff were wonderful. Our boy got great treatment and we left the office able to enjoy the holiday. The vet that saw him even offered that if we had any questions later that day, or on Christmas, to call, saying she would be on duty. Could not recommend them more.

I usually don’t take the time to leave reviews but I was amazed at how great this place is and needed to post. My baby was kept overnight for stomach issues and he received so much TLC here. The nurses even texted me photos throughout his stay to keep me updated. The doctors are extremely communicative and friendly, along with all staff. I highly recommend this place!!!

I brought my dog in twice this week for some very scary, quickly escalating GI issues. Dr. Marks and every tech and receptionist we saw were wonderful. They were caring, gentle, reassuring, and most importantly honest about what was happening with my dog and the best way to take care of him. They were also transparent and sensitive to the fact that he needed help when I financially couldn’t take on lots of treatments. The cost of veterinary care is what it is- but they knew how to get the most information impossible in the easiest way for me. They were honest and realistic from the start and if you have pets…you know how valuable that is. 10/10. I hope me and Tank don’t need to see them again soon…but if anything that needs an ER happens to my fur family from here out I know exactly where I’m going! Thank you!

My kitty ended up eating string, and Dr Andrew and the rest of the nursing staff really took care of our kitty! She has now had a successful surgery and is back to herself. We cannot thank them enough.