Been here three times and each time hope the service and drinks are better and more consistent but each time it is a bigger disappointment. The employees are not friendly, very abrupt, and when you ask questions they make it feel like an inconvenience. I sat working at a table and saw people walk in and they were never greeted and when there was a bit of a line there was never a “we’ll be with you in a minute” remark or a smile to the people waiting to acknowledge them. For a local coffee shop I expect better than that. Each time the drinks taste completely different almost like each person makes it differently and the seasonal drinks all sound great and flavorful but they all taste very bland and underwhelming. Hope them the best and they train and work on their customer service qualities.

Friendly community coffee shop featuring local roasters with high quality coffee offerings. Creative drinks and options for everyone. Had a delicious pour over, and wished I could have tried some of their seasonal drinks. Baristas were engaging and thoughtful. Worth the trip!

What a cute and cool coffee shop! They have baked goods and even some gluten free vegan muffins that were delicious! Great vibe for work/study

I visited twice in the same week from out of town. The first visit was great and I was so excited to see such a cozy local coffee shop nearby. I ordered one of the special lattes from the menu and was not disappointed. So yummy! Service was great and I was excited to return. On my second visit, I ordered the same hot drink (why mess with a good thing) and it didn’t taste the same at all. I was really disappointed with the inconsistency. The front counter service wasn’t great either. Not friendly or helpful. The gal who took my order had a book on the counter and it just seemed that customers were interrupting reading time. I ordered a breakfast item and it was prepared impeccably so that saved the day for me.

We were really excited to attend Yelp’s Perk at Heritage Coffee event because we are avid coffee fans and love exploring new coffee shops that we’ve never been to before. And who could turn down a free coffee and pastry?! The place is really nice with a cool vibe, very clean and minimal with chill music playing in the background. The staff is very friendly and they are really adamant on keeping the place sanitized and everything recyclable if you’re into that sort of thing. I ordered a large caramel latte with oat milk and received a free cinnamon roll with it. My wife ordered a small caramel macchiato and blueberry scone. Unfortunately the coffee did not live up to our expectations. I was happy to hear that they made their own oat milk but my excitement was shot down when we tasted the coffee. The issue with homemade oat milk is that it’s too watery and it takes over the flavor of the coffee and any flavor added to lattes. So I could not taste any coffee or caramel in my latte and my wife’s macchiato was similar. Also the cinnamon roll was too gooey in the middle for my taste, and the scone was a little too dense and cold as well. Maybe what we ordered was not right for us and maybe their other items are a lot better, but at least everything else was really good about this coffee shop. I hope they have the best of luck with their business.

Great place to either relax with a great cup of coffee or plug in the laptop and get some work done. I highly recommend checking it out!

Wonderful spot for coffee! Had a great time here while waiting for my car to be finished at the nearby Midas. Friendly and efficient service, great prices and a nice atmosphere. Highly recommend this spot for coffee and healthy snacks!!

The coffee was fantastic; got a roast from duck rabbit 🦆 🐇 . However, the service left a lot to be desired. They made me feel like I was inconveniencing them by asking questions and well, patronizing the business.

We travel all over northeast Ohio to support small businesses and enjoy great coffee. Heritage has great coffee. It is always good with high quality roasted beans. However the baristas are also consistently unfriendly. Not sure what drama occurs there. Would encourage owners to have employees that are welcoming and customer focused.

Have been coming to Heritage regularly for over a year now and still love all their drink selections! Adam and Anna specifically are two of the baristas who have been there since before we started coming and they are the best, always willing to curate our drinks upon request so we leave with something delicious for the day. Would definitely recommend!

One of my all time favorite coffee shops! The depth of flavor in their coffee is truly top quality, forcing you to truly sip and enjoy every drop. My go-to drinks are the caramel macchiato (iced), and honey lavender latte (hot or iced). Ask for bee pollen on both, or every drink! You will not be disappointed with this place.

Wonderful atmosphere and food , well priced and delicious. The service was lacking. One server in particular did not respond or smile after a thank you, also did not say thank you! Please train them to be polite or seek a job that is not with the public!!