Pretty good experiences for many years except that a care worker on the first floor decided to yell at me today because I was trying to use the Patient Only restroom when she decided SHE was going to use it. Had dollar bills pinned to her hospital scrubs. How ghetto with a capital G

Never a good experience here first time I came for phlebotomy with my autistic 9 year old. He was afraid to get his blood drawn and the tech was very rude and said I’m not drawing his blood because he kept moving. I left out in tears I called the manager who was rude as well. Now I’m here today been waiting 2 hours for a ultrasound. No one has came out and said anything. I just heard the receptionist say hey did you call this patient yet, referring to me and the tech rudely said no we only have 1 room. I’ll never come to this place again.

I always give 5 stars until now. Be careful, I waited 30 minutes and I was on time only to be taken back to the infusion center and find no patients except me and 2 nurses. This is not good folks. That was my monthly infusion in August. I might shift back to main campus. These nurses are not efficient. I know because I am a RN still working more than 50 years. Poor service speaks volumes.

I am very pleased with the services I receive at the Solon Family Health Center. My PCP's office is here, along with PT services. Most recently, I have had the need to have blood draws often. Scheduling appointments make it very easy and very short waits. I also want to give a shout out to Lillian who has done my last two draws. She is respectful and kind. She takes her time and makes me feel very comfortable.

I will NEVER! In my life schedule an appointment here again! I've never been to an OBGYN that has kept me in the waiting room 25 min after my appointment and then 30-40 min in the room cold as hell undressed waiting!!! I really needed this appointment but I'll just schedule with Metro bc that was very unprofessional to have me in that room for that long without communication knowing I am undressed waiting.

Bloodwork was done by JoAnn!!! Amazing… I didn’t feel anything until she put on the bandaid! Kudos to JoAnn!!! 👍🏻 I did have to wait 20 minutes for my “appointment”. You can do better than that CC. 👎🏻

I have been in the CC system from Cleveland, to Florida and now back to Cleveland. I had an excellent Dr in Florida and back to Cleveland, an extraordinary Dr. Though he is a fairly young Dr. R. Stein) he has old school values in caring for his patient, me. I have an excellent dialog with him, meaning I can talk to him and he listens. Also, he actually calls me with my test results and explains the results and a plan moving forward. Doc has even taken the time to request to speak with the Pharmacist with a question. I think either I lucked up with Dr. Stein or he is just a good doctor who takes his career very serious when it comes to caring for his patients. I have had the opposite and I have identified them in public (reviews/surveys). So, when it comes to care, and a relationship with my healthcare provider, I'm stating with this doctor who is part of the CC Network. When it comes to customer service and the staff getting me to Dr. Stein, it is not his fault. Training perhaps could be the issue. Perhaps CC can do better.

I have called the phone number listed for this practice 2 times. Both times I spoke to an operator. I have orders from a Radiologist to have a biospy which must be performed by a specialist. All I would like to know is if I am able to achieve having the biopsy during the first appointment or if I will need to schedule an additional appt if the decision to have a biopsy is confirmed by this specialist. I am a person, I have responsibilities and I am held accountable for my time. I can't get a solid answer from this office to determine how much of my time they will need in order to perform what should be a routine appt. Instead, I have an operator telling me that I can't talk with anyone at the office she cannot tell me if they even have the equipment on location to perform a biopsy or if the doctor is going to have to order this procedure to be performed elsewhere. It is completely unacceptable to have patients scheduling multiple appointments to get results, when a little planning ahead could easily be managed. With the lack of upfront communication, there is no evidence to support that this practice has any level of professionalism or courteousy for their patients. I am seeking help elsewhere and would advise anyone else to do the same. If I can't get a simple question answered to determine how much of my time will need to be alloted for an appt, I should not expect the in person care to be anything but disappointing.