If you’re interested in purchasing a horizon treadmill, I suggest supporting your local small business such as Johnson’s. I was able to test out the machines and make an informed decision. There was no upsell on the more pricier treadmills. You also get the added customer support by cutting out the middleman.

I've been looking for a new recumbent bike for our Co-op gym. I went to several places then went to the Johnson Fitness Manhasset store. Martha recommended a few bikes that suit our needs. I took her suggestions and researched them at home. I ended up buying one of the units that she suggested. Martha was very helpful and there was no all pressure to make a sale. The delivery and setup went very smoothly. I highly recommend Johnson Fitness in Manhasset. Thank you Martha.

Very good , painless experience. I knew exactly what I wanted , the sales associate got me excellent Black Friday pricing , listened to what I wanted and didn’t try upsell, bait and switch or any other undesirable sales tactics. They’ve been at that location for a long time and I definitely would recommend checking them out for your home fitness needs .

Went to 2 locations and both were great and awesome staff Bought treadmill and bench all delivered and installed by pros

Martha was extremely honest and knowledgeable. She knew the machines inside and out as well as making sure to know exactly what I needed out of the exercise equipment I was looking at.

Shop has a wide range of equipment to view, and Martha was extremely pleasant, knowledgeable, and went way above and beyond in explaining the differences among ellipticals to us ... Much appreciated. Highly recommended!

I had been purchasing gym equipment for Gym Source for 20 years until they ceased their residential business. Now Johnson Fitness sells the equipment and Kurt Blauberg coincidentally worked at Gym Soucre and now at Johnson. Great service

KURT WAS ABSOLUTELY AMAZING WITH HIS KNOWLEDGE OF THE MANT MASSAGE CHAIRS THEY HAD IN STOCK. I BOUGHT ONE(PRETTY GOOD PRICE) AND IT WAS DELIVERED WITHIN 2 DAYS. I HAVE HAD IT OVER 3 WEEKS & ABSOLUTELY LOVE IT. KURT IS THE BEST!

Martha was the best. Incredibly patient and knowledgeable. She helped make an overwhelming decision very easy.

Summary: We had a fantastic experience with this Johnson Fitness store (they are not all created equal). The store manager here is named Martha, and she is wonderful. You may think it'll be less of a headache to buy from a big box store, but I personally had a significantly smoother experience with Johnson Fitness customer service. You may think it'll be cheaper to buy from a Best Buy or Costco, but I would suggest that you consider coming in and having a conversation with Martha to see what she can do for you, because she really tried her best to help us out cost-wise, and we're so happy we got our treadmill from Johnson Fitness. Prior to this purchase, we visited 3 different fitness stores on multiple occasions throughout 2022 with admittedly no intention of buying a treadmill from them. We went to test out treadmills that Best Buy didn't have on display but ultimately ended up purchasing from Best Buy...TWICE. I'd say the primary reason we went with BB was that we didn't think Johnson Fitness would match the aggressive sale prices of BB (one of the other JF locations we visited told us they couldn't match the price) and that delivery and install would be way more of a headache than with Best Buy. We also assumed that BB would have better customer service and better aftercare if we had any issues pop up, etc. We were wrong on all counts. Best Buy took AGES to deliver the treadmills and did a shoddy install. Also, they outsource their customer service to very poorly trained foreign reps, and it was the biggest headache to try to resolve the multitude of issues we had with deliveries, returns, and installations. Johnson Fitness, on the other hand, showed up on time for their delivery, and the installation went seamlessly. I'm pretty sure that their delivery and install came out cheaper than Best Buy. And, of course, it goes without saying that having a local phone number and a live person to call and speak to is an invaluable resource. Martha helped us so much by competitively pricing out our Matrix T75 treadmill, and I loved knowing that she would be available to advocate for us, not only if we ran into any issues with delivery and installation, but in the future should we run into any issues with our equipment. I definitely recommend giving them a shot over your big box stores.