Purchased earrings and warranty at an outlet store in November. Wore them for the first time Christmas Eve and they kept falling off my ears. Took the earrings to Kay Jewelers along with my receipts to get the hook 🪝 fixed and they could not. Asked for a replacement and was told earrings are no longer in circulation so they couldn't give a replacement. Why did the outlet store offer/push a warranty knowing the earrings couldn't be replaced?? Be careful buying from outlet stores.

Jeff and Moe did a great job at my time spent at Kay's. My jewellery looked brand new like ai just got it and I was able to get everything I needed. Great customer service..keep it up guys.

Today we had the best customer service from Esther. She was very helpful and knowledgeable about our needs and offer great advice and best service you can ever ask for. I will definitely recommend her to my friends and hope she will be there whenever I return.

Me and my husband always have a good experience. Janice always have patience working with her customers and making sure they are satisfied. I have to say kay have good Customer service

I had the best experience at this location, Janice and her staff promptly help me get approved for an engagement ring. My fiancé and I are greatful for how Kay Jewelers in Kings Plaza held us down. Thank You Janice and Kay Jewelers for bringing such happiness to our lifes

Had a great experience with Janice Galindez she was the manager she took her time with me for my bracelet every detail about the bracelet she describe to end. She also help my wife choose a beautiful ankle bracelet and the staff was awesome if you need a professional help with diamonds or any type of jewelry go see Janice you can’t miss her very energetic

Nneka was wonderful! She is kind, courteous and professional. She was such a pleasant human. She is an excellent Assistant Manager. Thank you very much. -Gladys

I had to go in to this location to exchange a pair of damaged earrings. The workers were absolutely RUDE. Their tone was harsh and aggressive and made it obvious that they didn't want to help whatsoever. I will never shop at Kay Jewelers again, I rather go to an independent store.

When you define customer service, it’s perceive on how a customers experience starts to end. I can attest that when I went to Kay’s Jewelry at Kings Plaza, I was impressed with my customer experience with Vicky who calls everyone Babe😃..she took the time and effort in handling all issues along with making it her duty to know that I was satisfied leaving as her customer… Andy is such a doll with a soft approach, as his initial focus was to serve all customers while demonstrating TRUE emphasis in knowing the product and satisfying all his customers needs. Kayla is soft spoken, but she has the patience to suffice what is needed to get the job done.. If and when you go to Kay’s at Kings Plaza.. ask for Vicky, Andy or Kayla…. You won’t be DISSATISFIED🗣YOU will get service with a SMILE 😃😃💎💎✨✨💃🏽💃🏽💯💯🎁🎁💍💍💍✨✨✨

Moe was highly professional and extremely helpful. Very informative with all of the rings we were interested in. Definitely recommend him. You won’t regret it! 😊

Moe, Jeff & Shanice were absolutely amazing. Very professional, very helpful & patient. They made my shopping experience an amazing one. Thank you guys.

I want to thank Moe for pointing me in the right direction for the perfect engagement ring for my fiance 💍❤️. He was helpful through the whole process.

Lizzie was extremely helpful and gave us outstanding customer service . She made sure to give us options for a bday gift and also educated us about our rewards benefits . She was amazing …need more like her !!

Jamie and Janice are A+++++. I love coming to this store. They know their stuff and they are both hilarious! Keep up the great work ladies!

So I entered this Kay jewelers at kings plaza and had the best engagement ring shopping experience ever. Moe is the gentleman that helped me throughout the entire process. He provided all my best options and kept it 100% transparent. The options for engagement rings were great and Moe was definitely the guy to go to. He was able to get me what I needed under my budget and a few extras. For real a life saver

We dealt with Lizzy. Very pleasant and professional. Helped me and my wife pick out a beautiful set of earrings. Definitely recommend her and Kay jewelers. Thanks lizzy. Wish I could give more than 5 stars.

I love coming to Kay for all of my jewelry needs, today Moe made my experience so smooth. I had my baby with me and he was fast, efficient, professional, and knowledgeable. Thanks so much Moe, you have a customer for life!

Horrible customer service. I came to asked about a back piece and cleaning. I wasn’t sure if I had warranty and the staff seemed very frustrated that she had to search my info check for warranty. She discovered I had no warranty. Then I ask for the price for warranty, she had to do more work to find the price. When I was told the price I decided not to get the warranty. She looked at me and said “so you aren’t getting the warranty” in the rudest way. At this point she should have been fired on the spot. I asked to speak with someone else who was no help, she was being very sarcastic. Moral of the story is this Kay jewelry in KP has the worst customer service it seems like the supervisor has no control and I regret buying jewelry from the company.

Me and my Girlfriend just came from KAY'S at Kingsplaza and all I can WTH happened to Vicky and the other staff, the had a couple of staff members that to me personally didn't need to be there especially on a Saturday night. I have been a customer for more than 15 years and all i can say is Bring back Vicky .

I went to Kay Jewelers to purchase my fiancés wedding band, and we received wonderful customer service from Moe. He was friendly and helpful, and very resourceful.

My helper Jeffrey was very nice and gentle. He helped me with all my needs and make sure that everything was done in a timely manner. He is very good at what he does.

Jeffrey is a phenomenal person, kind and courteous not to mention extremely professional. Any time there's cause to visit Kay's of Kingz plaza he's definitely the professional to go to. Thank you again for all your exceptional help!!

I was interested in upgrading my earrings and Jeffrey made the whole experience fun and easy. He took the time to show me all of the options the store had and respected my price point.

Visited Kay jewelers today to repair a ankle bracelet and for the first time they asked me to pay for the repair prior to fixing it. This was an immediate disappointment to me because as a customer of Kay's for approximately ten(10)years this was the first time I had to pay for the repair(s) in advance. I want to know when this become a practice of Kay Jewelers and why as a customer was I not informed of the change in policy seeing that I have life time warranties on the piece I have purchase from them?

Jeffrey was wonderful! Helpful, transparent and friendly. He provided all options without being pushy and was so patient! Thank you for helping me find the perfect gift!

It was an absolute pleasure shopping at Kay’s . Jeffery was absolutely amazing . He was very informed and knowledgeable about the Jewelry. In my quest to find the perfect wedding band for my fiancé ;Jeffery was patient , flexible and willing . I was able to shop with an ease due to his calm and polite attitude. He showed me countless options to fit my budget and articulated well the benefits of insuring the ring . Thank you Jeffery for your time and patience . Many blessings to you!!

Jeffery made my experience such a breeze. He’s highly knowledgeable and paid close attention to what I wanted in my necklace. I love it! Thank you so much 🙌🏾

Moe was an amazing and informative consultant. He took his time and was extremely thorough. I am happy with my purchase and will be returning…of course to work with Moe!

My experience was great! The worker was extremely sweet and patient with me. Everything went smoothly. I will definitely be back for more.

I love shopping at this Kay's. All of the staff is superb and it's always a pleasure to be there. I love love love Victoria she makes me want to buy the whole store also she's a great help, very attentive and customer oriented. Keep up the great work guys..

This place is a total scam! They are selling $20 fashion jewelry bought from Amazon or Aliexpress for twenty times more the actual price! You can scam yourself and buy a tungsten carbide ring for $400 from Kay Jewelers, or you can buy the same ring from Amazon seller for $25...

Nice selection. I got my wife & I got our weeding rings here.....

Had a great experience. Esther was had personality and helped me find what I was looking for. 👍

Eddie was a great help very professional and pleasant

The the guy who helped us was great

Worst customer service! Didn’t made me feel welcomed or comfortable. As soon as I walked in I didn’t got a chance to look around/explore , the worker came up and I returned my item. Eventually I was told ‘I’m not special‘ customer Definitely never going back.

I had a good experience when I purchased my $1200 ring with Janice at the Kings Plaza location. She also helped me pick out a mom and daughter pendants. When I went to pick the pendants (totalling $195.95), they did not come with chains. I held onto it for almost a month and decided I wanted to return them. I went to the store today and the employees along with the manager that was on site made me feel uncomfortable by just starting at me and laughed when I left all because I was returning. Customers have a right to return, especially if they changed their mind about a merchandise they longer want. Let's get this straight, I did not return it because i can't afford it. I returned it because i no longer want it. They NEVER asked why i was returning. They just asked if i wanted to exchange. I don't see why they would get offended by that. Thanks but no thanks I will not be returning here. I also gave them a bad score on the survey. Oops, oh well...

Had a good experience with Jeff in choosing my earrings at kings Plaza. Everyone ask for Jeff at this store, he is very knowledgeable

Love shopping here especially to shop with Janice her knowledge about each piece along with her great customer service skills and personality I’ve oath to shop with no one else even if I’m out of town and need something I wait till I’m back I love the service and relationship I’ve built at this store even with the other workers

Janice is the best person when getting help with jewelry. She helped me find something that works and really worked on the price for me. I cannot thank her enough for helping me. She is also very kind and friendly and assists everyone the best way she can!

I love shopping at Kays but I love working with the staff at this location especially manager, Janice Galindez. She treats each and every customer like they are family and always making sure customers are thoroughly satisfied with each and every purchase. I don't shop anywhere else and when it was time to get an engagement ring and bands, she was the person that we trusted with finding the perfect rings and she delivered top notch service as always. Love her and this store, and would give them 10 stars if I could.

I have been shopping at Kay's for over 10 years and I must say Janice the Manager definitely takes her time to meet her customers needs. I receive excellent service evey time I enter the store! I recommend Kay's to my friends all the time.

Janice Gonzales is the best of the best anything I want done or designed she brings my memory to life on jewelry custom made. She goes above and beyond to help her customers and fulfills their expectations for satisfaction with greatness.

My experience with this location was amazing I was looking for a nice diamond cocktail ring and Janice was patient gave me great recommendations and she was also so funny I enjoyed my time there applied for the Kay Jewlers card which I had no intentions of getting, left with a $2600 ring for myself and also a Movado watch for my Boyfriend. My entire experience was comfortable and joyful Janice is a gem and I will definitely return to her and recommend her to my friends and family. Come check out Janice the store manager she is awesome🥰

Vicky is the best jewelry sales person I have ever met. She kind, resourceful, informative, wholeheartedly a good person and salesperson. I hope Kay Jewelers understand how lucky they are to have her as employee. I hope she gets a promotion and raise!!!

A complete waste of time! Truly unprofessional and unhelpful. As a long standing client I have come to expect a high standard of service from all kay jewelers staff and locations. But as of today they have certainly fallen short of my expectations and have lost a client. Not only was my item not located when i asked if they could reorder i was told they would have to wait until a manger was present. No other help was offered! In addition both employees continues blamed and speak ill of a previous manger and staff. Adding a level unprofessionalism that should never be seen in any place of employment.

I’m usually hesitant about going in store to purchase jewelry main because I feel like I’m always convinced into something I don’t exactly love. However, my experience with Jamie today renewed my belief in amazing customer service. I definitely recommend her for any special gifts you have in mind. I plan to return whenever I do. Thank you Jamie!

How can I put this.... Kay Jewlers in Kings Plaza is the perfect place to shop for beautiful jewelry. Not only is the merchandise of the highest quality but the staff also provides reliable and friendly customer service. I've been going here for over 5 years, I can say I would never think about going elsewhere for my jewelry needs! Ask for Janice.. she is AMAZING!!!!!

Sarah is AMAZING! Patient, kind and helpful with our purchase and OUTSTANDING professionalism! Thank you again Sarah- you are AWESOME!

I had an amazing experience at Kay Jeweler (at Kings Plaza). The two associates, Jeffery and Vince, were knowledgeable, pleasant, and accommodating (especially during this busy holiday season!). They took the time to show the tennis bracelets options and curate recommendations based on what I liked. Thank you guys for the excellent customer service. Give these gentlemen all the money!!! -Sarah

Jeffrey was very pleasant and professional. He acted in a swift timely manner. He made sure that all my concerns were taking into consideration.

The customer service provided by the store manger Lizzie was impeccable!! She is very knowledgeable and was able to get me exactly what I wanted within my budget. She kept me updated with the status of my order and was very patient with me. I am extremely happy with my purchase. Thank you Lizzie for going above and beyond.

The customer service was amazing! I felt heard and I wasn’t rushed. So that’s comforting coming from a indecisive person. I was helped to make my final decision and a wishlist. So 1000/10 experience. I was helped by Jeff so go check him out, will definitely help you out !

I remembered Moe from last summer. My wife purchased a watch for me for our anniversary but the watch was too big. So we took it back to get it fit. Moe is the only guy that works on watches. He made sure to get it to fit me right. Now I come in today to buy my wife a valentines gift and I knew I recognized him. Moe provides great customer service. He’s honest and he’s fair. I’d buy my jewelry from him every time. Appreciate you sir!!!!

20240208 Had worker Moe attending me find the perfect ring for my soon to be fiancé. He heard me out and didn’t pressure me into getting an expensive ring. Helped me get to the right ring and helped me with ways to fit my budget. Couldn’t have been a better experience