For the first time I requested a cake, and they called me the same day of the birthday, 2 hours before the pickup time to tell me that they did not have the decoration for the cake, and apart from that they charged me the same despite that... my husband had to run to look for decoration to be able to solve the situation, totally irresponsible the bakery staff. So they delivered it to me without any decoration.

Store was clean and well stocked. Prices are also very good for the size. Which is a great option for larger families or you just want to stock up. I love that reward plus members can shop earlier. They also offer store pickup. In addition, Sam's Club plus members can shop 1 hour prior to the store opening.

I was greated at the door and thanked on my way out. There is a good variety of new items. Now on the other hand if you need customer service just know they won't answer their phone. I was told the phone rings in a different department and is transferred to the customer service counter, that was a lie. I stood in line and called after not being able to reach customer service over the phone to see what would happen, but nothing. I bought some Orange Roughy Fish that was bad. Here are the pic I took while in line. When I mentioned this to the lady at the counter she just walked away.

The store seems smaller than the ones that 250 miles away from here! It’s very hard to find the bottles of water which is very very in the back of the store! There are not so many kinds of bottles of water in this store!

This Sam's club is the worst, on West colonial! You can never get anyone on the phone to even ask a simple question, less make an appointment. They have a habit of picking up the phone and immediately hanging it up, without even having the courtesy to ask you to hold! I went in for a tire repair, which was under warranty as I paid for the warranty when I purchased the tire, because that's what everyone does, but they make it seem it's a free service they give, but that's a bunch of bologne. Anyhow, I went in at 9:30 in the morning, there were no cars in the bay. Another gentleman in front of me came in as a walk in as well with the same problem. The guy said there was only one technician in at the moment and him. They worked on the other gentleman's car, and he was out! Two hours transpired and my car was not ready, for a simple plug!!!! When I asked, I was told it wasn't ready. I asked for a manager, and here comes a team leader, not the manager, they just grabbed her as she was walking by. She goes to ask tire center, and they told her I was the third walk in, which was clearly a lie, because I saw the man place on a paper beside my name and the previous gentleman 1 & 2. She comes back to say that they have no idea when they can fix my tire, which only takes less than 15 minute, at most 20! They wanted me to drive with a road hazard to another club to see if they can take me, oh but they may have appointments too, and appointments come first! Hello!!! Appointments can be coming in for various reasons! 4 tires take more than one simple plug!!! They clearly do not care for the members, specifically those who are plus members and pay more for a membership than a regular member! They never offered to get the manager as I requested. I asked for my keys and left to the nearest place! Went to small mom and pop shop close by, who had their bay full, but said, yours is a quick fix, we'll take you right now, 15 min after being there I was on my way! Had to pay, but they just gained a customer, where Sam's club just lost one, who has been buying sets of four tires from them for more than a decade! Granted they are not the cheapest either, they're just like any other tire center. If there's a sale going on a specific type, that means the sale is everywhere! So don't be fooled! When the new Costco opens, it will be...goodbye Sam's club! Hello Costco and BJ's! Update: Sam's club reached out to correct the unfortunate experience. I was assured that this is not the practice of Sam's club for their customers, and they would address the issue with the tire center to assure this doesn't happen again to any customer. I guess new training in time management is needed. I appreciated the call back, and their interest in hearing about the experience to correct for future members.

I have been a member since day one of grande opening. The gas station line is very long. The gas station is the worst to get in and out of. The scan and go makes shopping there very easy and convenient. The cashier people are very nice. The younger black women manager actually works. The other managers suck and don't care. I was shopping at the spice section, and she had stopped while going walking down the aisle to fix something and 2 other mangers walked by and ask are you OK what are you doing. She said this was disorganized and fixed it. They were surprised.

Had an appointment in the tire center for 10:00am; arrived and there was no one there to check me in. It look 40 minutes for them to take us. Both gentlemen who checked us in and out were very polite and professional however. This location really just needs to hire an extra mechanic or two

I can see why they’re running promotions for membership, this Sam’s Club doesn’t not stay up to date with stock. It’s been a month since I’ve had a membership and twice they ran out of items. This never happens at Costco and I’m glad i didn’t cancel my membership there. I chose Sam’s because it was closer to home, but what good is a membership when I can’t buy items I want when needed. I won’t be renewing.

Their pizza used to be amazing! I had it the other day and it was so disappointing. It was basically just dough with nothing else... And I had to wait 2 hours for it... Sad...