Oh, where do I even begin with my UDI experience? It's like a rollercoaster ride, but instead of thrilling twists and turns, it's filled with attempted IV insertions that rival a game of darts gone wrong and billing mishaps. Let's start with the IV saga. I warned them ahead, but I have to give them credit for persistence – I haven't seen that many needle jabs since my unsuccessful attempts at knitting. I mean, if needle poking were an Olympic sport, UDI would probably be in the running for gold. It felt like a medical rendition of "Mission: Impossible," with the mission being to find a vein that was apparently playing hide-and-seek. I get it; I'm a challenging stick, but I didn't sign up for a healthcare version of a magic show. And the grand finale? Success! After 4 or 5 attempts and a couple of techs later, they finally hit the jackpot – my elusive vein. I half-expected a round of applause and confetti, but all I got was a sense of relief that my veins weren't on the run anymore. Now, let's talk about the billing blunder. Picture this: you go to a restaurant, order a steak, and the waiter says, "Oops, sorry, we meant to charge you for a lobster, but you still have to pay for it." Ridiculous, right? Well, welcome to UDI, where billing mistakes are just a quirky part of the customer experience. I reached out to them, politely mentioning their little arithmetic slip-up. Their response? "Our bad, but guess what? You still owe us." It's like a reverse magic trick – now you see your money, now you don't, but our apologies won't make it reappear. It's a bold move; let's see if it pays off for them in the long run. I find it amusing that in any other retail setting, they'd be legally bound to honor the price they quoted. But not UDI. They've apparently mastered the art of the bait-and-switch without the guilt trip. "Oops, we're sorry, but we're still charging you – all the best!" In the grand scheme of things, this whole ordeal doesn't exactly scream "ethical business practice." It's more like a carnival game where everyone loses except UDI, who's pocketing your hard-earned cash with a grin. So, would I recommend UDI? Well, if you enjoy medical acrobatics with needles and appreciate a good plot twist in your billing statements, they might be the perfect fit. But if you prefer straightforward healthcare and not feeling like you're starring in a medical drama, I'd suggest looking elsewhere. After all, life's too short for billing mishaps and needle Olympics.

Inept in every way. I was told I didn't need to arrive early for paperwork, for example, and then had a large stack of paper waiting for me when I arrived. I got better from a herniated disc 5 years ago and they still felt the need to gather images without my permission to give to my chiropractor on those. I don't appreciate breaching of my personal privacy. Again, inept in every way. There's so many other imaging companies in Central Florida that are much better!

I had an mri today with and without contrast. I'm am a nervous wreck kind of person with extreme anxiety. They let me have someone in the room with me for extra comfort. I got noise canceling headphones and music of my choice. The lady was really nice and explained everything; when the next set was, how long etc. It was really helpful to know how long the sets were instead of just sitting there waiting for it to be over. I highly recommend this place. The staff is really nice and for things like this you need compassion and understanding and these people got it 👍 ❤️ thank you I will return here if I have to ever do this again... hopefully not.

They were amazing!! I was on serious time constraints. They were still able to complete my appointment, without rush, and get me out in time so I wouldn’t be late to my other obligations. Thank each of you SO much!

Wonderful staff. Very helpful and considerate. The price is also competitive. Shopped around and they offered the most affordable price. Definitely recommend this place.

I was having difficulty scheduling an MRI…..no return calls, on hold forever etc. Letitia Nelson was incredible, she actually worked her “Magic” 3 times, for scheduling and follow up. The MRI tech was very professional and very personable. I actually drive from Lake Mary to thus faculty ……great!!

UDI was a terrible experience for me. The tech that was taking the image could not get an IV started and poked my arm 8X. I was left bruised for weeks after in every spot she tried. She said she was the only person there who knew how. The test was incomplete (not as doctor ordered) so I could not get a proper diagnosis and needed another one. I called to give feedback and find out what was happening with billing as they attempted to bill original order but no one has gotten back to me in months. I just got the bill and the procedure was in August. I won’t go there again and don’t recommend to anyone. They must be giving doctors a referral fee for patients because I was told this was the best place to go and it turned out to be the worst.

I had a mammogram and ultrasound today. I love this place I never felt so comfortable before during my mammogram. Maria explained every detail to me. She compared the old results with the new ones and explain what were the differences and what was causing the discomfort. I will continue to use this place for my mammogram from now on.

Excellent, they are very kind and human in understanding what patients need. They took great care of my husband. Thanks for the help.